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Software Instruments => Pigments => Pigments - Technical Issues => Topic started by: onlyleura on January 11, 2019, 04:55:11 pm

Title: Pigments trial in ASC
Post by: onlyleura on January 11, 2019, 04:55:11 pm
I purchased Pigments, and activated it on the install I already had from the Trial license. The Trial license, even though expired now, remains in ASC. I want to get that out of there, because it's confusing and annoying. How do I de-register this Trial license from my account, so that it no longer shows up in ASC?
Title: Re: Pigments trial in ASC
Post by: fenderchris on January 11, 2019, 06:22:30 pm
+1
Title: Re: Pigments trial in ASC
Post by: Biome Digital on January 11, 2019, 06:57:10 pm
Should be able to remove the trial licence.
Title: Re: Pigments trial in ASC
Post by: mibolux on January 12, 2019, 08:27:18 pm
+1
Title: Re: Pigments trial in ASC
Post by: Aymara on January 12, 2019, 09:55:04 pm
For me it was different ... I‘m on mac OS ... don‘t know if that might play any role.

When I installed Pigmets‘ demo it didn‘t show as a demo in ASC, but as a full version. When I started it, it showed the demo „x days left“ notification.

Then when I bought it bundled with V Collection, the next strange thing happened ...on the invoice I saw only VC, no word about Pigments. But when I recieved my mail with the serial numer, I had a second one for Pigments.

Nothing else changed, except that the „x days left“ vanished after starting Pigments again. So I didn‘t reinstall and saw no changes in ASC ...Pigments is listed there as before. It‘s also listed as registered under „My Products“ on the website now.
Title: Re: Pigments trial in ASC
Post by: LBH on January 12, 2019, 10:05:10 pm
Have any of you who have this issue tried to uninstall your trial versions?

You may have installed Pigments twice somehow or similar so some trial informations is not deleted or overwritten.

If you only have one version, then a un- and reinstall of that might help. Perhaps it's best to restart you computer after the uninstall.
Title: Re: Pigments trial in ASC
Post by: Edouard_Arturia on January 14, 2019, 10:46:42 am
At some point, the Free trial license will be automatically removed from your account.
Uninstall / re-install the instrument won't have any effect.
Title: Re: Pigments trial in ASC
Post by: geronimo on January 16, 2019, 02:49:21 pm
Sorry but on an Apple machine under SIERRA (10.12.6.) _


(https://medias.audiofanzine.com/images/normal/arturia-pigments-2489948.jpg)
Title: Re: Pigments trial in ASC
Post by: Aymara on January 16, 2019, 03:25:16 pm
Sorry but on an Apple machine under SIERRA (10.12.6.) ...

I‘m on High Sierra and see only one Pigments entry in ASC.
Title: Re: Pigments trial in ASC
Post by: geronimo on January 16, 2019, 03:53:28 pm
And the two versions are also on my Arturia account .
Title: Re: Pigments trial in ASC
Post by: Aymara on January 16, 2019, 04:03:07 pm
And the two versions are also on my Arturia account .

I would open a support ticket then.
Title: Re: Pigments trial in ASC
Post by: geronimo on January 17, 2019, 01:51:44 pm
And the two versions are also on my Arturia account .
Solved for my account and in Arturia Software Center .