Arturia Forums

Software Instruments => Pigments => Pigments - Technical Issues => Topic started by: JulesB on December 18, 2018, 05:56:32 pm

Title: Pigments won't activate and goes crazy
Post by: JulesB on December 18, 2018, 05:56:32 pm

Hi,
I've installed Pigments via the Artuira Software Center but it won't activate. I press the Activate button, it waits a few minutes then comes back with server took too long to respond error. This happening to me since the software launch day.

Then in Windows Task Manager, I see about 200!! instances of Arturia Sofware Center Agent (32 bit). So it's crashing repeatedly and starting a new instance. I reboot my PC, try again and same error message, same multiple instances created.

What's going on? How do I activate Pigments please?

Title: Re: Pigments won't activate and goes crazy
Post by: ben arturia on December 19, 2018, 05:27:18 pm

Hi JulesB,

I'm really sorry to hear that. We had some servers problem. All is ok now.

Please install the latest Arturia Software Center 1.5.1. Then try to activate your Pigments again.
https://www.arturia.com/support/updates&manuals
This should fix your problem.

Have nice day !

Title: Re: Pigments won't activate and goes crazy
Post by: JulesB on December 19, 2018, 08:18:42 pm

Activation is not working!
I've installed the latest ASC software. I get an error message (see attachment).

When Pigments first came out, ASC did not have an install button for Pigments, only an activation button. If I remember correctly, I pressed the Activation button and it activated. Later the install button came back eventually and I was able to install Pigments. This reset and deleted the activation. Since then I have had no luck in activating Pigments.

What to do now???

Title: Re: Pigments won't activate and goes crazy
Post by: JulesB on December 19, 2018, 08:20:15 pm

And yes ASC crashed my computer. Another 200+ instances of Arturia Software Center Agent (32 bit) processes created !!!!

Title: Re: Pigments won't activate and goes crazy
Post by: Edouard_Arturia on December 20, 2018, 08:56:31 am

Hello.

Please try to uninstall the Arturia Software Center and reinstall it.

Feel free to get back to us if you need any further help.

Best Regards.

Edouard

Title: Re: Pigments won't activate and goes crazy
Post by: JulesB on December 21, 2018, 08:00:50 pm

No luck.

ASC just waits forever when activating Pigments. Looking at Windows task manager, Arturia Software Center Agent (32 bit) prcoesses are created and then destroyed in a continous loop. End result, I'm not able to activiate Pigments.
As mentioned earlier, I did manage to activate Pigments on the first day but there was no install buttion in ASC back then. Since installing Pigments, I cannot activate it.

Title: Re: Pigments won't activate and goes crazy
Post by: Guillaume Arturia on December 27, 2018, 10:18:07 am

Hi Jules,

Sorry that this seems to still persist on your end.

Here's what i would suggest you :

Please delete the Arturia Software Center preferences file, Here is how:

Windows :

- Go to this folder: C:\ProgramData\Arturia Software Center\user\

- Delete the "asc.pref" file

The folder may be hidden, if you do not find it with a simple search please try with the instructions described in the link below:

https://support.microsoft.com/en-ca/help/14201/windows-show-hidden-files

MacOS :

- Go to this folder : /Library/Arturia/Arturia Software Center/user

- Delete the "asc.pref" file

Once it's done, please try again.

If this persists, please try to also run it with a right click and by choosing Run as administrator.

Finally, try also to run it in Windows 7 compatibility mode through the properties menu when right clicking on it too and let me know how it goes.

Looking forward to hearing from you.

Best regards,