Arturia Forums

Arturia Software Center (ASC) => Technical Issues => Topic started by: canaanighty on July 03, 2018, 12:41:30 pm

Title: ASC (v1.4.4.536): Service unavailable, please retry later
Post by: canaanighty on July 03, 2018, 12:41:30 pm
I'm connected, b/c I could post this message...

What's going on?
Title: Re: ASC (v1.4.4.536): Service unavailable, please retry later
Post by: ArpHowl on July 03, 2018, 12:45:58 pm
we posted almost at the same time the same problem.. at least we know it isn't a "local" issue.
Title: Re: ASC (v1.4.4.536): Service unavailable, please retry later
Post by: crystalmsc on July 04, 2018, 12:54:51 pm
Same problem here, any solution yet?
Title: Re: ASC (v1.4.4.536): Service unavailable, please retry later
Post by: canaanighty on July 04, 2018, 01:22:41 pm
Same problem here, any solution yet?

I have used the latest version on windows, and it worked.

on mac it still does not. now I'm getting bad password.
Title: Re: ASC (v1.4.4.536): Service unavailable, please retry later
Post by: canaanighty on July 04, 2018, 01:26:57 pm
Dear Arturia code monkeys.
Please compare what password rules/lengths are used in your website vs. ASC.
There is a strange feeling ASC is failing a password string validation rule.
I am using long and complex passwords.
The web-site lets me in, ASC Does not.

This is annoying.
Thank you.
Title: Re: ASC (v1.4.4.536): Service unavailable, please retry later
Post by: FortyYearsGone on July 04, 2018, 05:56:38 pm
It isn't a password complexity mismatch problem.

I tried temporarily setting my account pw to one with significantly less characters and it still fails.  But I can log into the website with my account just fine as has been reported previously -- before and after changing password.  So something is wrong and not on our end.

It looks like ASC's hamster has jumped off the wheel.  Hopefully they'll get it fixed soon because Arturia Software Center can't authenticate currently.
Title: Re: ASC (v1.4.4.536): Service unavailable, please retry later
Post by: terrym on July 04, 2018, 07:37:30 pm
Hi All there was a problem with arturia servers today i have been told it should be fixed soon
Title: Re: ASC (v1.4.4.536): Service unavailable, please retry later
Post by: canaanighty on July 04, 2018, 07:57:21 pm
hi, the service has been down several days.
Please kindly suggest Arturia to start monitoring their web infrastructure.
If they need help with this, I'm ready, willing and able to help, if they are ready to pay.

Good evening.

Title: Re: ASC (v1.4.4.536): Service unavailable, please retry later
Post by: FortyYearsGone on July 07, 2018, 04:33:39 pm
Yes, good point -- Arturia should monitor their own infrastructure so they know when there is a problem.  There are even free and open source solutions like nagios and nice WebUI management panel add-ons that work with it that are also free but very well-featured like check_mk.  With the free/open-source solutions, the quality of what you'll get out of them is what you are willing to put into them (time wise).  There are also outfits you can hire to come sit it all up for you if you have the cash to burn.

You can also set up with external monitoring service providers to monitor your public-facing systems from multiple locations on the internet and alert your IT teams when there is an issue.

Let me put it this way -- there are enough options for software, providers, and levels of service in this space that the bean counters and IT team members will have plenty to argue about.  It is really more of a statement about the last hot dog stand I worked at as a UNIX systems engineer, but the arguing over cheaper vs more expensive options (vs. what the developers liked, vs. what this or that engineer wanted to work on, etc.) went on for months every time somebody decided it was time to change the setup.

At the end of the day investing in a good monitoring infrastructure is worth it though.  You look a lot better to your customers when you find out about problems as soon as they start because your monitoring infrastructure is telling you something is wrong, rather than finding out days later from your customers.  By then it is affecting your reputation...
Title: Re: ASC (v1.4.4.536): Service unavailable, please retry later
Post by: canaanighty on July 08, 2018, 01:16:06 pm
hehe, this is not a technical problem Arturia is failing to solve.
They prefer to put money into DSP, h/w design, and I hope their DEVs are happy with their payroll.

What is the damage?
Just a couple of unhappy geeks who happened to hit the outage. 2? 3? 10?
As long as they eventually get it up & running, I don't mind.
Otherwise I'd be screaming over the internet.