Arturia Forums

Hardware Instruments => MatrixBrute => MatrixBrute - General discussions => Topic started by: VAU on March 07, 2018, 08:41:29 pm

Title: Arturia team, can you please make a statement on a possible update?
Post by: VAU on March 07, 2018, 08:41:29 pm
Arturia team, we all love our Matrixbrute,

but please make a comment about what's going on
update-wise.  i'm coming here almost every day to check,
many otheres are hoping and waiting too

thank you !
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on March 08, 2018, 11:44:04 pm
Same here even the slightest message would be appreciated by the people who bought the flagship product
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on March 26, 2018, 08:55:03 pm
any news?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on March 26, 2018, 11:22:55 pm
Nothing at all, it’s starting to get a bit crazy in my opinion.
Lots of us have bought their flagship product and we are all left on the sideline while they are more busy with the smaller stuff.....
Seriously considering selling my brute if nothing happens soon.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on March 27, 2018, 09:11:58 am
really?

because a great synth does not get an update?
selling it because of this seems as extreme as not asking for reasonable updates at all.

And just because Arturia made one of the best ever Monosynths, still they really could
improve board communication.

just my 2ct
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Matt Arturia on March 27, 2018, 09:46:06 am
Hi,

Unfortunately there is nothing I can say at the moment... But if you want your voice to be heard, please, contact the support services. The more people will do that, the more impact you'll have and the update will happen.

Regards,

Matthieu
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on March 27, 2018, 01:48:54 pm
but Matt, if you take Rohan Hil from SYNTHSTROM with his DELUGE for example,
he does not need 100s of tickets to be convinced of an update.
people send him ideas, and if he likes them, he implements them if possible.

Arturia already has a nice collection of requests and ideas here on the board.

additionally, almost all of us, the users, praise the MB. I didn't read bad words.
we love it. but this does not mean, it shouldn't be improved where it makes sense.

thanks
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Matt Arturia on March 27, 2018, 02:08:28 pm
Hi VAU,

I couldn't agree more with you, trust me. Unfortunately it's not that easy as we have other constraint...

But you can be sure that there is people here at Arturia that are pushing for the update to happen.

Regards,

Matthieu
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on March 27, 2018, 04:37:38 pm
thanks, that makes hope;)

btw, a patch memory would be incredible useful !
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on March 27, 2018, 10:41:41 pm
And making a proper editor should be a piece of cake for Arturia.
I mean you bang out so many plugins, that making a proper layout and some midi cc work should be done very easily
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on March 28, 2018, 09:51:41 am
Ok, I'm sending a support ticket today. Anyway, it is a bit of a shame that the community has to push in order to persuade Arturia to correct well known bugs (audio mods bugs, sequencer bugs, and so on and so forth)! Knowing that, in a year or so since the latest update, (to me at least it's pretty obvious) nothing has been done on the software part and that the team isn't actively working on that, is not tolerable!
I am not - as other users did - thinking about selling my matrix BUT I paid (as many others did) 2000euros which is more than I have paid for my car. Given that Arturia is raising the prices, I hope the will consider justifying the expense of 2300 euros giving the users a full up to date piece of gear. And I am not talking aout implementing new features: even if that would be great, I think that - at this point - a simple bugfix would be warmly appreciated.  ::)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on March 28, 2018, 10:42:44 am
Ok, I'm sending a support ticket today. Anyway, it is a bit of a shame that the community has to push in order to persuade Arturia to correct well known bugs (audio mods bugs, sequencer bugs, and so on and so forth)! Knowing that, in a year or so since the latest update, (to me at least it's pretty obvious) nothing has been done on the software part and that the team isn't actively working on that, is not tolerable!
I am not - as other users did - thinking about selling my matrix BUT I paid (as many others did) 2000euros which is more than I have paid for my car. Given that Arturia is raising the prices, I hope the will consider justifying the expense of 2300 euros giving the users a full up to date piece of gear. And I am not talking aout implementing new features: even if that would be great, I think that - at this point - a simple bugfix would be warmly appreciated.  ::)

Very much agree with this
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on April 07, 2018, 09:09:39 am
This is my Support Ticket (Just in case you feel like to share your own ones):
To whom it may concern,
 As a member of the official forum forum.arturia.com I am among those users who are actively requesting a firmware update. The product, as it is, is more than valuable, but it still has some well known bugs (Audio mod bugs, some sequencer quirks, etc.). It has a year since we've been told that a future firmware revision would have solved these problems but - as far as we understood - there are no plans for future developing.
Any features improvement would be welcome, yet the absolute priority is to solve these little bugs and provide a flawless workflow.
We, as forum members, have been asked by an Arturia employee to write this support ticket, in order to persuade the developing team to speed up the works. I know that you're probably committed with many other projects at the moment, but I (we, indeed) would warmly appreciate any statement in this sense.
Best regards,
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Kearley on April 09, 2018, 07:52:17 am
I put my word in as well.   Ages ago, I was told the FW update wouldn't be SOON.. but I'd be super disappointed if they had no plans for it at all.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on April 09, 2018, 10:38:38 pm
And again no news about nothing......
They just tell us to send emails so we don’t pollute the forum here for other potential customers to read.
Really I think we can forget about an update.
Arturia is being run as a cash cow now and nothing else.
They just focus on hat makes most money in the shortest of time.
Instead the f keeping developing little things thy should make good and come with a good update for the flagship product.
But I’m nearly sure it will never happen.
The MB is a great synth but it could be so much more....
I’m sure behind the screen now they are working on a Polybrute and then will milk that for a year once it’s out and then once people start to ask about significant updates they will fast starting making another product to push for a year and on and on.....

Sad but nearly sure this is the Arturia philosophy....
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on April 10, 2018, 10:00:32 am
Yet, for what is worth, I didn't get any reply from the support centre. I don't think they have been working on any update, either. Apart from that, I would like to point out that Matt Arturia (who replied to this topic) is not the admin of this section; the administrators of the matrixbrute subforum had been lacking for ages.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on April 10, 2018, 10:57:10 am
And again no news about nothing......
They just tell us to send emails so we don’t pollute the forum here for other potential customers to read.
Really I think we can forget about an update.
Arturia is being run as a cash cow now and nothing else.
They just focus on hat makes most money in the shortest of time.
Instead the f keeping developing little things thy should make good and come with a good update for the flagship product.
But I’m nearly sure it will never happen.
The MB is a great synth but it could be so much more....
I’m sure behind the screen now they are working on a Polybrute and then will milk that for a year once it’s out and then once people start to ask about significant updates they will fast starting making another product to push for a year and on and on.....

Sad but nearly sure this is the Arturia philosophy....


Like most users i am also desperately waiting for news,
but negative theories on why and what should be kept down til a statement from Arturias side.

But it would be great if Arturia is asked by sonicstate or similar why they do not care more about their flagship synth.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on April 10, 2018, 11:04:52 am
 UPDATE: I got a reply from Arturia's support. They told me they're gathering our complaints and started reflexion groups on how to improve the workflow of the Matrixbrute. That means that - yes - nobody was actually working on a firmware revision ( :o), but still we can hope for a future update, unless they're not deliberately lying to their customers (which, I think, is not the case).

So, please, if anyone of you haven't done it yet: send support tickets!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on April 10, 2018, 12:51:26 pm
And again no news about nothing......
They just tell us to send emails so we don’t pollute the forum here for other potential customers to read.
Really I think we can forget about an update.
Arturia is being run as a cash cow now and nothing else.
They just focus on hat makes most money in the shortest of time.
Instead the f keeping developing little things thy should make good and come with a good update for the flagship product.
But I’m nearly sure it will never happen.
The MB is a great synth but it could be so much more....
I’m sure behind the screen now they are working on a Polybrute and then will milk that for a year once it’s out and then once people start to ask about significant updates they will fast starting making another product to push for a year and on and on.....

Sad but nearly sure this is the Arturia philosophy....


Like most users i am also desperately waiting for news,
but negative theories on why and what should be kept down til a statement from Arturias side.

But it would be great if Arturia is asked by sonicstate or similar why they do not care more about their flagship synth.


nothing negative Vau just being realistic looking at Arturia past way of doing business.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Edouard_Arturia on April 10, 2018, 01:08:27 pm
Hello Everyone.

We haven't let the MatrixBrute down.
Work on an update just needs time and ressources.

We are these days trying to gather:

- Your feature requests
- Your bug reports
- Etc...

This will help define priorities and prepare an update that could at the same time bring bug fixes and improvements on the MatrixBrute workflow.
We will of course check the forum, but the best would be to contact the support to send us an official request: https://www.arturia.com/support/askforhelp/issues (https://www.arturia.com/support/askforhelp/issues)
One request per ticket would be great to easily keep a track of each ticket per feature / bug.
This will definitely have an influence on the update.

I can't give any day at the moment, as we need to define what will contain the update first.

Kind regards

Edouard
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on April 10, 2018, 03:02:36 pm
Thanks Edouard, this post is very very much appreciated!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on April 11, 2018, 09:51:29 am
Hello Everyone.

We haven't let the MatrixBrute down.
Work on an update just needs time and ressources.

We are these days trying to gather:

- Your feature requests
- Your bug reports
- Etc...

This will help define priorities and prepare an update that could at the same time bring bug fixes and improvements on the MatrixBrute workflow.
We will of course check the forum, but the best would be to contact the support to send us an official request: https://www.arturia.com/support/askforhelp/issues (https://www.arturia.com/support/askforhelp/issues)
One request per ticket would be great to easily keep a track of each ticket per feature / bug.
This will definitely have an influence on the update.

I can't give any day at the moment, as we need to define what will contain the update first.

Kind regards

Edouard


1. It shouldn't need tickets for you to realize bugs.
2. Why no constant bug fixes, why "one update with bug fixes and improvements"?
3. No ticket does not mean, a user does not have a useful idea. So no ticket, and an idea will not be put on your list? Seriously?
4. Why this forum then? You got so many contributions here - and now you say,
they are not good enough for you? Sorry, but that is rather not so nice...

I don't know any other manufacturer who demands tickets to pick up suggestions.

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Edouard_Arturia on April 12, 2018, 02:52:38 pm
Quote
Posted by: fede bts
« on: April 10, 2018, 03:02:36 pm » INSERT QUOTE
Thanks Edouard, this post is very very much appreciated!

Thanks Fede bts.

Quote
1. It shouldn't need tickets for you to realize bugs.
2. Why no constant bug fixes, why "one update with bug fixes and improvements"?
3. No ticket does not mean, a user does not have a useful idea. So no ticket, and an idea will not be put on your list? Seriously?
4. Why this forum then? You got so many contributions here - and now you say,
they are not good enough for you? Sorry, but that is rather not so nice...
I don't know any other manufacturer who demands tickets to pick up suggestions.

Hello VAU.
I think you misunderstood my message...
We always check forums and do our best to accurately answer the customer needs.
I've never said that it was not good enough for us, it's always good to hear what our users need...
We reference bug complaints & features when these are reported to the support to keep a precise track of them, and define priorities with precise numbers.
(The forums doesn't allow us to do that)

Quote
I don't know any other manufacturer who demands tickets to pick up suggestions.
We are trying to officialise customer requests, maybe other manufacturers don't.

I'm trying to bring something positive and let you know that we care about your opinions, not that we don't take the time to read the forum ;)

Cheers

Edouard
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on April 12, 2018, 05:27:12 pm
Sorry for "more pressure",
but still i ( and i guess others too) do not understand, why 1 man companies can fix bugs immediately and constantly for example,
while Arturia does not.

Also, i really would appreciate an answer, if a patch memory expansion is technically possible.
The first Voyager also only had one or two banks and was expanded then to 8.

Thank you.

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Edouard_Arturia on April 17, 2018, 11:11:45 am
Quote
Sorry for "more pressure", but still i ( and i guess others too) do not understand, why 1 man companies can fix bugs immediately and constantly for example,
while Arturia does not.

It requires resources and time....

Quote
Also, i really would appreciate an answer, if a patch memory expansion is technically possible.
The first Voyager also only had one or two banks and was expanded then to 8.

Technically I would say yes. But depending of what will contain the update, it will be or not. Can't say...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on April 17, 2018, 11:59:20 am
What a joke...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on April 17, 2018, 09:04:32 pm
irritating answers indeed...

let's hope for better
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on April 18, 2018, 01:02:36 am
ps

i praised the MB on every board i'm subcribed to,
but if you really CAN extent the patch memory and just don't do it,
then my love would seriously suffer
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on April 18, 2018, 09:59:02 am
I don’t want to be a ball breaker (casse couilles) or anything but,
How can you release a flagship product that is selling very well and put so much time in developement and not plan ahead time for updates and bugs.
But there is Plenty of time for other stuff that is actually far less important.
I just don’t get it.........
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on April 18, 2018, 12:47:04 pm
see what SYNTHSTROM just posted:
(https://scontent.frix1-1.fna.fbcdn.net/v/t1.0-9/30739147_1069121493229127_1350796141196738560_n.jpg?_nc_cat=0&oh=23a72ad6a4955466db16ec4419805710&oe=5B7027EE)

additionally, to all their updates done already...

come on, Arturia, you can do better !
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: HUBA on April 19, 2018, 03:49:14 pm
Technically I would say yes. But depending of what will contain the update, it will be or not. Can't say...

I don't want to add to any negativity here, just one suggestion:

Read through the feature requests and state whether the suggestions are technically possible or not. And if something is technically possible but extremely difficult or highly unlikely, then maybe comment on that too.

I think that would be highly apprechiated by all here.

I will send some feature requests to support, and I hope others will as well.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: HUBA on April 19, 2018, 04:31:48 pm
One request per ticket would be great to easily keep a track of each ticket per feature / bug.
This will definitely have an influence on the update.

In addition to countable popularity, Arturia should concider each request  based on its usefullness to the avarage user. Some suggestions may be highly usefull even though the majority of users posting requests haven't thought of it yet.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on April 20, 2018, 11:11:09 am
It’s getting more and more a joke.....
Even Behringer have 150 times better support assistance and updates....
Arturia you should remember that your product is only as good as the support you offer for it....
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on April 26, 2018, 12:41:57 am
I'm a brand new MxB owner and I too would love to have discovered issues resolved. 

I haven't been following Arturia long (but own two products with a third in radar) and have seen a common trend where their focus is on the next shinny thing which consumes development resources until productized and shipped.  Most companies provide quarterly or simi-annual updates to address P1-P3 issues and include some Top-N high-demanding new features and enhancements.  A common trend here in the States.

Community boards can be a great asset for steering product direction, as their customers can vote on what features or capability they need in a product.  IMO, having bugs reported to support tickets is the right workflow but feature requests should have more transparency with their customer base.

Anyway, that's $.02 cents.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: HUBA on April 26, 2018, 03:01:47 am
Community boards can be a great asset for steering product direction, as their customers can vote on what features or capability they need in a product.  IMO, having bugs reported to support tickets is the right workflow but feature requests should have more transparency with their customer base.

I agree. I just sent my feature requests to support, one by one. It's more tedious than to just post them on the forum, but it's the only way for now, so that's what you have to do.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on April 26, 2018, 06:38:38 am
After my post I went back to the main MatrixBrute area and noticed there was already a forum section carved out for Feature Requests (https://forum.arturia.com/index.php?board=230.0 (https://forum.arturia.com/index.php?board=230.0)).  Guess that's not being leveraged either??
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on April 30, 2018, 05:19:29 pm
Come on, Arturia, you can still do the right thing!

I am really glad someone at least answered, even if not everyone was happy with the answer, but nothing is worse than silence. It makes you feel, like the lifecycle of your brandnew synth flagship ended,before you bought it.

So thank you, Edouard!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on April 30, 2018, 10:10:00 pm
Still Notting !!
Unvelieveble they have time enough for al the software and al the little hardware but for their actually only real big potential product they do nothing......
Maybe they Made iT to complicated for themself
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Speedball030 on May 06, 2018, 01:31:34 pm
Visited their booth at Superbooth, but none of the ones I talked to could give me any useful information about the missing updates.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on May 08, 2018, 11:43:04 am
Visited their booth at Superbooth, but none of the ones I talked to could give me any useful information about the missing updates.

Thats because there will not be an update they are surely already busy on another ''great'' product that makes more profit for them very fast, and they will push that until people start to ask about updates and then drop it.....
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on May 10, 2018, 02:01:17 am
I'm beginning to hope for an interview by sonicstate, amazona or similar
with Arturia on the reasons for treating their flagship like that
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Reaktiv on May 10, 2018, 01:36:46 pm
Seems like the Origin synth letdown scenario. As a former Deepmind 12 owner, I must outline here that Behringer is much more listening to its customers and still updates its synth than Arturia is with the matrixbrute. I really enjoy my big brute but seeing its full potential wasted by lack of updates really disappoints me. Pretty sure some other flagship will soon be announced and then we will be left behind...
Lifecycles are getting shorter in the synthworld, as on every other market  >:(
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: HUBA on May 11, 2018, 04:44:17 pm
Allthough Arturia is giving us the silent treatment here on the forum, it seems to me they are actually planning an update. They have responded quickly, politely and seriously to all my feature requests and explained the likelyhood of each request being implemented. Some are technically impossible, such as repeating envelopes and key press independent LFO triggers.

Buttons/switches as mod destinations have been suggested by several users and is apparently possible, so it doesn't hurt to let them know you want it too, if you haven't done so yet.  :)

Send your requests, ideas and questions to technical support! They appear to be interested in any ideas and they will tell you wether they are technically possible or not. I got the impression that any request regarded as an improvement would be concidered, even if it's not requested by many users.

I don't think Arturia have forgotten about this synth at all. I believe they are proud of the Matrixbrute and want to improve it as much as possible with the update(s). As it's still quite new, they'll probably have someone working on minor bug fixes and such for a while anyway, so I would think this is the time for users to come up with some good ideas for improving this synth feature wise too.

I have no problems with features that I don't personally need, such as hidden extra features engaged by multiple button presses etc., as long as they don't ruin my user experience completely. I hope other users feel the same way.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Bianco Zigar on May 16, 2018, 09:39:42 pm
Hi,

I'm hoping for a update too, but am very happy with the matrixbrute as is, especially after trying some "classics" and new ones on superbooth, I'm very happy with my purchase.

I talked to one nice guy from Arturia about the MB and the Update Situation, primarily with you guys in mind!

So he stated that a the moment they are looking at and testing a lot of stuff besides the bugfixing. What made me really happy is that he said that they are looking into how to get more modualtion destinations going/ if its possible. It sounded like they are at it currently. I cant say of course if he was being genuine, all i can say he seemed like a nice guy that seems to be involved in the progress of a possible update.

So I hope they can make this great synth even better. We'll see.

Thanks for the nice talk Arturia!

I wish you all good nerves, and dont let their forum communication strategy keep you from enjoying the synth!

All the best,

Manuel
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: aWc on May 17, 2018, 06:00:56 am
This makes me hopeful too, as I am one of those who backed up Dr Justice's quest for more User Programmable Mod destinations. Moderately optimistic...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Reaktiv on May 17, 2018, 01:55:56 pm
Fingers crossed! Thanks Manuel for reporting, I needed to feel a little more optimistic about it  ;D
Merci Arturia de penser (encore un peu) à nous
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on May 18, 2018, 10:11:29 am
some are technically impossible, such as repeating envelopes
Hi HUBA,
 by "repeating envelopes" you mean looping envelopes, right? I have been sending it as a feature request as well, but I wasn't told it was impossible. Such a pity! Well, I am glad something is moving: I'm not rushing, yet I would really like to know more aout what's happening with the developing  8) Let's cross our fingers and hope for the best
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on May 18, 2018, 01:42:32 pm
some are technically impossible, such as repeating envelopes
Hi HUBA,
 by "repeating envelopes" you mean looping envelopes, right? I have been sending it as a feature request as well, but I wasn't told it was impossible. Such a pity! Well, I am glad something is moving: I'm not rushing, yet I would really like to know more aout what's happening with the developing  8) Let's cross our fingers and hope for the best
It's technically possible in the firmware (old coder here, not easily fooled ;)). However, I think the problem is how to expose this feature in the user interface so that it doesn't become too cryptic (same for some other requested features). Some features might be squeezed in e.g. by chording some buttons, maybe blinking a LED as an indicator, but for the envelopes there are no such things available directly or related in a clear way.

Even so, I think it might possible to use the matrix and the LED displays to expose a set of parameters like that, and also using some other buttons (chorded or held for N seconds) to enter a mode to access these parameters. It would be a little contrived and goes somewhat against the one button per function ethos, and it may not be too popular for design-cleanliness reasons. Would open up new possibilities though.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: HUBA on May 18, 2018, 05:35:34 pm
Interesting about the possibility of repeating/looping envelopes. I didn't get any explanation for why this wasn't possible, so it might be that you're right and that the problem lies in not finding a practiacal UI solution for it.

I know I've said this before, but those of us eager to get new features into this synth should all do some thinking while Arturia is working with bug fixes and updates, and try to find clever ways to get new features to work with the existing UI, in ways that are somewhat practical. Some of us might come up with stuff Arturia wouldn't think of themselves.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on May 19, 2018, 12:10:55 am


Even so, I think it might possible to use the matrix and the LED displays to expose a set of parameters like that, and also using some other buttons (chorded or held for N seconds) to enter a mode to access these parameters. It would be a little contrived and goes somewhat against the one button per function ethos, and it may not be too popular for design-cleanliness reasons. Would open up new possibilities though.

+1

in fact, i assume the matrix could be used to replace the annoying need for a computer editor foe most duties.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on May 19, 2018, 02:02:45 am
+1

in fact, i assume the matrix could be used to replace the annoying need for a computer editor foe most duties.
Exactly. I've submitted "Editing of the system parameters on the synth itself, with no dependency on the MCC software" as one of the most important feature requests. I want to still be able to make full use of my MxB in the old folks home, long after the MCC software is obsolete (I don't think it will run on my quantum computer's AI OS in the year 2045  ;D). 
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Oz1 on May 19, 2018, 09:33:58 am
Hi all, owned a Matrixbrute for about a month now. Has been great to find and read this forum post regarding possible firmware to come. I am 100% on board with the additional modulation bus request, and in my Arturia feedback after purchase, I mentioned this to them (still no reply back though).

Another request was around the "Preset + knob" method of finding what settings a saved preset has. Its currently really clunky and painful to rebuild a saved patch, having to use two hands.
I believe the best possible method on this synth would be to have the LED screen with the patch number automatically display parameter values as a knob is twisted, with the [P] (saved parameter) displayed as it is passed through. Then as changes are completed, allow a 1-2 second timeout before the screen goes back to the patch number. In other words, remove the need to press "Preset" to get access to this information. I understand it becomes tricky with more than one parameter being adjusted at once, but other synths like electribes and Access Virii seem to handle it with some finess.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on May 19, 2018, 01:17:44 pm
Please add ideas in the "feature request" section , so they won't get lost - thanks!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on May 19, 2018, 02:05:03 pm
^ We've been asked to submit tickets for bugs and feature requests, as they're too busy to compile the contents of the forum.  A good sign I think - i.e. they're likely hard at work with the update  :)

@Oz1: I agree with changing the preset value display so that it's not a temporary and two handed operation. I suggest submitting a ticket to weigh in on it (SUPPORT / Ask for Help / Technical Support). Adding a thread, or posting in a related thread in the "feature request" section is still a good idea for visibility and discussion.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Oz1 on May 19, 2018, 03:56:39 pm
Thanks Dr. Justice, have sent the feature request via Tech Support. Will report back if anything of interest.

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on June 14, 2018, 12:30:47 am
Another 3 months and no news...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on June 14, 2018, 10:34:52 am
Indeed just sickening, no other words for it.
They send us those great newsletters with updates for this and that but nothing for their flagship instrument.
Really never seen a company that treats the company itself so much as a cash cow.......
Lucky I got my hands on a grand voyager from moog now, at least that’s build correct in one go.
I have given up all hope on Arturia
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on June 19, 2018, 07:44:52 pm
Ouch
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Speedball030 on June 21, 2018, 10:35:45 pm
The Matrixbrute is no longer on the front page at www.arturia.com...
Will not buy any other Arturia product. Ever. Great work Arturia!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on June 22, 2018, 01:08:22 pm
The Matrixbrute is no longer on the front page at www.arturia.com...
Will not buy any other Arturia product. Ever. Great work Arturia!
In all fairness, the front page changes all the time - they use it for the latest news items. The MxB is the very first thing on their product page and it appears on the news page whenever there's a related event or release.

If the complaint is just a symptom of the frustration of waiting for an update, I can understand that. From what I know, they're working on a quite extensive update, so even if it has taken its time, we're not forgotten. And now that the update is apparently being worked on, I'd rather want a solid and substantial one than a rushed and minimal one.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Speedball030 on June 23, 2018, 11:42:14 pm
My complaint is about the lack of bugfixes, new features and a decent editor. The synth is dependent on a computer to name patches and edit other features and I wonder how the MXB can be used in 10-20 years from now. Will it still be possible to run the Midi Control Center then?
I understand that the main Arturia web page will have new content, and the MXB has been gone quite a while from it... but it feels that it's been put away to be more or less forgotten, and the spotlight is on the new Drumbrute, Rackbrute and Minibrutes... where the cash is.

My feeling of the Matrixbrute is that it's incomplete in several ways. There are known bugs that hasn't been fixed for more than a year. There is no patch editor. The sequencer need a face lift. No way to name patches on the MXB itself. Envelopes lack control (no loops, no 'always retrig'). No preview of sounds before saving/overwriting a patch. Pitch wheel deadzone is way to big.

Don't get me wrong, I do like the MXB and I think this is the most versatile synth in the price range, but I think that a $2000+ machine should not have the problems mentioned above.
Before the MXB I tried the Moog Subsequent 37CV.  Hardware & software wise it's more or less complete and has none of the problems the MXB has, but I didn't really like its sound so I got the MXB instead.

If the pure bugs on the MXB was fixed, it would be great. If there was new feature updates, it would be awsome!
The MXB could easily be the coolest synth ever, if it was given more love from it's creators.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: guyaguy on June 24, 2018, 03:48:49 am
So many negative Nancys...

Not everyone cares about naming patches. In fact no one did in the 70s when it wasn't a thing, and the MxB is aiming to recapture that straightforward kind of interface from the 70s while still adding a lot of modern features. In fact I'd already got in the habit of not saving patch names on most of my synths because names aren't super useful to me. I also don't have a need for a patch editor since the interface is so straightforward and it lets you check the saved value if I ever want to reverse-engineer patches.

A looping envelope would be nice. Buttons as mod destinations would be awesome. But really the MxB is already a complete instrument as it is despite some minor bugs here and there. To me it doesn't make sense to buy a synth that doesn't have certain features and then get mad that there's no update to implement those features.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Speedball030 on June 24, 2018, 08:47:11 am
We all have different needs and preferences. :) I didn't know about these issues when buying it.
What annoys me is that functions that do not work as Arturia intended (i.e bugs) aren't fixed. Bugs should be dealt with asap imo.
New features would be nice, and I would even pay for upgrades that added something I really wanted.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: guyaguy on June 24, 2018, 05:01:08 pm
We all have different needs and preferences. :) I didn't know about these issues when buying it.
What annoys me is that functions that do not work as Arturia intended (i.e bugs) aren't fixed. Bugs should be dealt with asap imo.
New features would be nice, and I would even pay for upgrades that added something I really wanted.

I wasn't trying to call you out specifically, by the way. It was more a general response to this thread. I joined here hoping to see how other people were using their MxB and maybe learn some tricks but found that this was the only active thread.  :-\

I would say that if some of the issues have been addressed, Arturia would do well to consider Agile methodologies in software development--release in quick releases rather than waiting for annual updates so that users can benefit from fixes and features.

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on June 25, 2018, 09:52:19 am
In all fairness, the front page changes all the time - they use it for the latest news items. The MxB is the very first thing on their product page and it appears on the news page whenever there's a related event or release.

If the complaint is just a symptom of the frustration of waiting for an update, I can understand that. From what I know, they're working on a quite extensive update, so even if it has taken its time, we're not forgotten. And now that the update is apparently being worked on, I'd rather want a solid and substantial one than a rushed and minimal one.

I am sure there will be an update and they won't let us down so no need for frustration,
but don't release the pressure
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on June 26, 2018, 12:07:17 am
So many negative Nancys...

...To me it doesn't make sense to buy a synth that doesn't have certain features and then get mad that there's no update to implement those features.


That "entitlement" argument is - sorry - bollocks in my opinion.

If it would be weird wishes for hardware upgrade, then you would be right.

But to ask for software improvements is 100% legit.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on June 28, 2018, 02:25:14 pm
I'm trying to stay positive, yet I would appreciate if one of the moderators could join the discussion from time to time just to tell us if something is actually going on at their headquarters. I remember several persons were complaining at the time for the lack of updates on the beatstep pro; at last, when version 2.0 came out,it was pretty clear for everyone that they had been working on a huge firmware update for some time: I hope something similar is happening in this case; otherwise I have to imagine they're encountering some problems in rewriting the software (or they just don't care, some might say :P).
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on June 28, 2018, 06:43:36 pm
They just care about the initial money you give them thats all.
After that you can F.O. from their part.
I have spend a lot of money on Arturia stuff and aside from the Beatstep pros I own the other stuff from them including the Matrixbrute all have things to correct.
And they don't correct it and won't correct it.
But wait when their is a little glitch in one of their 80 $ plugins a update is their within the week.
I have given up hope on Arturia they have just a very bad business philosophy and would even be able to learn a big lesson from Behringer.........

Nuff said.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Howard Scarr on July 03, 2018, 08:20:52 am
Bugs should be dealt with asap imo.
New features would be nice, and I would even pay for upgrades that added something I really wanted.

Bugfixes first, definitely! I don't really need new features, I just want my gear to work properly. I love my Matrixbrute, and hope for news of new firmware soon... preferably via e-mail.  :)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on July 05, 2018, 04:53:40 pm
I do see your point, Guayguy, but the LFO bug for example is a huge problem. The sequencer hickups, too. And all those cries for a way to make the Brute independent from a PC are realy the only way to make this thing futureproof. Before that is possible, it really does not hold up to the 70´s devices you netioned. They only kept their values, because you don´t need Windows 3.1 to set them up.


My MIDI control Center also won´t update to the newest distro, for example.

And I would have never never ever believed, that the LFOs would not play triplets. It freaks me out. Sadly, there is no proper manual for the Brute either, so there was pretty much no chance to know this beforehand... I still use it, and I love the flexibility, but I am not bringing it to concerts as it is...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on July 10, 2018, 09:44:19 pm
Another 3 months and no news...

...and another month...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on July 11, 2018, 08:07:08 am
I sent this support ticket this morning:

To whom it may concern,

"I am writing to ask you if you are still working on the long awaited Matrixbrute Update. We have been waiting more than a year and a half for bugs to be solved (bugs that, accordingly to Arturia, were meant to be solved - I quote -  "in the next firmware update"). At some point it seemed that something was in the pipeline: you told us you were working on it (yet you weren't able to provide any expected release date) and you asked users to provide tickets for feature request: I have been sending 5 of those myself, along with 3 bug reports (which is a great loss of time, if it comes out to be perfectly useless). Many articles are being written on this topic, wondering why Arturia keeps according more importance to smaller products such as the new 'brutes; many are starting to sell their Matrix for lack of updates. I am considering selling mine as well. So, before doing anything, I am trying  to ask you again further information: at this point, we deserve it."

I have never been polemical toward Arturia, yet - at this point - I feel like I have been kidded we they asked us to send support tickets. Many of us spent good hours of their lives here, discussing feature requests and bug fixes; we sent tickets as we had been asked to.  And I have the feeling that nothing is actually ahappening at Arturia headquarters... I hope I am wrong; I will report here as soon as I get a reply (if I get one)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on July 17, 2018, 08:09:39 pm
The next Arturia Product ( Micro Drum Brute)

but still no new Matrixbrute OS
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on July 18, 2018, 09:21:25 am
Sorry guys, I got an answer but I forgot to report. I  had been told that the team is working on a Major update (Guillaume from Arturia used a capital A; dunno if it was intended or just a typo  ::)), but that - due to the fact that they're actively working on new products - this firmware update won't probably be ready before 2019. He continued telling me that - apart for the wait - they're 100% sure they're going to deliver this update. That's it!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on July 18, 2018, 06:16:44 pm
... - this firmware update won't probably be ready before 2019....
Just to be sure, was that part stated explicitly by Arturia?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on July 18, 2018, 11:29:13 pm
... - this firmware update won't probably be ready before 2019....
Just to be sure, was that part stated explicitly by Arturia?

Who knows
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on July 19, 2018, 09:53:33 am
As much as i want Arturia to deliver,
but could you please keep the insulting out of the thread?
Thanks!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Matt Arturia on July 20, 2018, 04:28:13 pm
Hi,

Yes, the update is on the specification pipeline and yes it will be a major update. Don't ask me for a date because I have no idea. Once again I can only ask you to be patient. It tooks time for BeaStep Pro to go 2.0 but in the end it was worth the wait. I'm sure it will be the same story for our MatrixBrute.

Regards,

Matthieu
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SentientMachine on July 20, 2018, 05:38:02 pm
Hi,

Yes, the update is on the specification pipeline and yes it will be a major update. Don't ask me for a date because I have no idea. Once again I can only ask you to be patient. It tooks time for BeaStep Pro to go 2.0 but in the end it was worth the wait. I'm sure it will be the same story for our MatrixBrute.

Regards,

Matthieu

Thanks for the update Matthieu!  At this point is it still worth sending in feature requests as support tickets?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: creeks on July 23, 2018, 09:34:42 pm
Yes, the update is on the specification pipeline and yes it will be a major update. Don't ask me for a date because I have no idea. Once again I can only ask you to be patient.


Thank you for this!  Can't wait to hear what the team comes up with.  :)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on July 24, 2018, 03:22:13 pm
Funny, 3 days ago i had 12 karma points, yesterday 5  and today 2.
Somebody seems to be a bid upset...


_________^

edit:

Haha, now i' m getting negative Karma
;)





Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on July 27, 2018, 06:38:30 pm
I dived back into my MB the last week, and now I really hope they come with an update soon.
Because it would be just too sad to leave this Monster as is.
Those Basses.......... ;D
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: BobTheDog on July 27, 2018, 08:26:56 pm
The Matrixbrute is no longer on the front page at www.arturia.com...
Will not buy any other Arturia product. Ever. Great work Arturia!

I get rid of all my synths when they aren't on the front page any more, I think it's a great idea never to buy anything from a company ever again when they do this as well.

Great minds eh!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Speedball030 on July 27, 2018, 09:40:32 pm
My statment wasn't (just) about the front page, but the lack of feedback from Arturia.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on July 28, 2018, 11:32:10 am
My statment wasn't (just) about the front page, but the lack of feedback from Arturia.

Something tells me soon enough the update will be there I was very pessimistic before but it does actually look like they are really busy on it.
Or they made such a complex thing they are lost in the matrix....  ;D
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Speedball030 on July 28, 2018, 03:04:34 pm
Yeah, the last response from Arturia gave some hope! Information is key, it's the silence that's annoying.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Agnos on July 31, 2018, 07:12:39 am
Maybe Arturia could release the key to their proprietary file format so that at least we can use our computer to look at the settings of the saved patches. With a little programing that should be easy and would solve my main problem.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on July 31, 2018, 11:59:15 am
I think what would be a good solution is get a couple new staff members at Arturia that focus on the PR side of things towards their existing customers.
And they should then be more active here.
I mean the Admin has only 32 post ????
That said im waiting with already a lot of patience and have my fingers crossed we get an update soon.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on August 01, 2018, 11:57:48 am
I just want to add, that I too think, the biggest problem is the lack of communication!

If you had told me last year, someone is working on the update, but it might still take 2 years, and you are sorry for that, I would have been like: Yes! They are making an update! (as I am now)

So if it takes some time, that is ok. At least we know, we have not been abandoned.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Rennie on August 04, 2018, 03:35:14 pm
ARTURIA - Looking forward to the update. Just my $0.10 as someone who recently purchased this synth brand new last month.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: WytchCrypt on August 04, 2018, 06:07:37 pm
ARTURIA - Looking forward to the update. Just my $0.10 as someone who recently purchased this synth brand new last month.

Same here...my brand new one just arrived a couple days ago  ;)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on August 04, 2018, 11:48:12 pm
Well if you guys just bought it you can have plenty of patience for the update lol
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: WytchCrypt on August 07, 2018, 02:30:42 am
Well if you guys just bought it you can have plenty of patience for the update lol

Good point.  I just feel bad for all the old-timers who have been waiting so long  ;D
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on August 10, 2018, 12:18:22 am
wow , Synthstrom now will introduce in their next update waveformview (!) on their matrix/grid.

which reminds me... a lot of things could be displayed on or done with the Matrixbrute's matrix.

- exact values (2×127 step resolution)
- names
- 256×256 programs
- ratchets
- improved sequencer

and some


and  1 man enterprise Synthstrom delivers literally every few days....



Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: WytchCrypt on August 13, 2018, 08:59:01 pm
Hey all,

  I just received a customer satisfaction survey from Arturia after buying my MxB a couple weeks ago.  In the comment section I told them there are a lot of users on their forum that have been waiting quite awhile for the next firmware upgrade with very little communication.  Also that I hoped the new firmware upgrade will arrive soon and that I'd like to see the company do a better job of communicating with the loyal owners of their flagship synth  ;)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on August 20, 2018, 10:05:53 am
Really giving up hope again  :'(
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on August 21, 2018, 08:45:20 pm
let's contact some magazines, if they could ask ARTURIA why they treat their flagship synth and its users like "that":

sonicstate:
https://sonicstate.com/about/contact.cfm

amazona (german):
https://www.amazona.de/kontakt/

musotalk (german):
http://www.musotalk.de/kontakt/

i cannot read french, but here's audiofanzine fr:
https://fr.audiofanzine.com
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on August 22, 2018, 11:12:16 am
Good idea
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on August 24, 2018, 10:05:54 am
let's contact some magazines, if they could ask ARTURIA why they treat their flagship synth and its users like "that":

sonicstate:
https://sonicstate.com/about/contact.cfm

amazona (german):
https://www.amazona.de/kontakt/

musotalk (german):
http://www.musotalk.de/kontakt/

i cannot read french, but here's audiofanzine fr:
https://fr.audiofanzine.com

C'mon, guys! I was one of the first users repeatedly asking for updates, reporting bugs, and submitting feature requests. It is absolutely true that Arturia neglected this product's development for a while, and we have all the reasons for being upset with them. Yet, we have just had an official statement by Arturia members, telling us that they are actively working on a MAJOR UPDATE, and that they are currently in the SPECIFICATION PIPELINE. Now, we have been told that this update is unlikely to be released before 2019... Therefore, at this very point, I would avoid deliberately damaging a company which is actually working on what we have been asking for the past year and a half. It is true that some companies put much more effort on product development; yet, we have to remember that the decision whether continuing in developing an instrument or not is completely up to Arturia. We have bought Matrixbrute because - disregarding any possible update - it is one of the most powerful and best sounding monophonic synthesizers: we should just remember it more often! I have been waiting for forever for KingKorg to be updated (users are still waiting for an editor, which is way more useful for that kind of products), or for Roland to add other submodules to Aira Demora (but, instead, they discontinued the whole series of Aira Modular); DSI Tempest had a lot of bugs but - at some point - Dave Smith admittedly stopped its development, leaving the users quite disappointed to say the least. And I think we could go on and on for hours... I mean, we have to keep asking for it (it is important on our behalf), but we have to realize that exposing the whole brand to unnecessary criticism could bring nothing but damage (both for the users and for the staff members). Just my two cents
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on August 24, 2018, 12:24:10 pm
On one hand you are right. On the other Hand

-  Arturia profits from positive Feedback in Forums, so they also have to live with the negative
- DSI did something after a petition and some magazine contacts
- at least the bugs should have been fixed long time ago
- one man SYNTHSTROM does wonders.
- at no point i left a doubt that i regard the MB as high as an EMS synth which is max praise from my side for a monosynth
- and yes, ARTURIA said, they are working on something. Still they cannot give Details on what and when. And i think it would be good for them
  if there are some more detailled announcements


i thought about all that before and  i did not want to damage them in any way.  But if you Google "customer service" and Arturia,
then you might discover there is some air for improvements on their side.

And last but not least - since i had the "entitlement" discussion many times on elektronauts:
i think, we, the customers have a right for the best possible software (including enough program space).
I think it usually is nonsense to ask for hardware improvements (although often in synth history users were very happy
about one or the other), but software has to be top notch. period.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on August 24, 2018, 06:57:57 pm
Perfect words !!!



On one hand you are right. On the other Hand

-  Arturia profits from positive Feedback in Forums, so they also have to live with the negative
- DSI did something after a petition and some magazine contacts
- at least the bugs should have been fixed long time ago
- one man SYNTHSTROM does wonders.
- at no point i left a doubt that i regard the MB as high as an EMS synth which is max praise from my side for a monosynth
- and yes, ARTURIA said, they are working on something. Still they cannot give Details on what and when. And i think it would be good for them
  if there are some more detailled announcements


i thought about all that before and  i did not want to damage them in any way.  But if you Google "customer service" and Arturia,
then you might discover there is some air for improvements on their side.

And last but not least - since i had the "entitlement" discussion many times on elektronauts:
i think, we, the customers have a right for the best possible software (including enough program space).
I think it usually is nonsense to ask for hardware improvements (although often in synth history users were very happy
about one or the other), but software has to be top notch. period.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MikeG123 on September 05, 2018, 10:26:55 am
I think that Arturia team preparing new firmware for NAMM 2019.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on September 08, 2018, 12:41:38 am
you guys see how fast KORG is fixing the Prologue?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on September 16, 2018, 09:15:46 pm
And silence again......
Really Arturia ban me if you want but in my book you are a bunch of pricks with zero passion for customer satisfaction!
Especially bad when it concerns customers buying your most expensive product and not your shitty software........
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Oz1 on September 17, 2018, 02:31:20 am
Not sure that airing frustrations is really going to speed things up.
I suspect energy better directed contacting Arturia directly and making wishes known...
...repeatedly if need be ;)

Better software integration, easier saved patch parameter detection and more selectable modulation lanes are my holy grail upgrades.

I can say that sending midi out to other synths (k2500 and Behringer model d) then running them back to mxb input, while using send return fx bus as well as mxb fx has given me a lot of happy accidents  lately.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Reaktiv on September 21, 2018, 12:50:43 pm
As Omnisphere 2 team is planning to integrate the matrixbrute in their new 2.5 update synth integration, I'd love to see everything transmitting midi cc, even switches if that is possible...
Seems strange to expect vsti integration on such a good hardware synth, but what they are achieving is really promising. Best of both worlds! Fingers crossed Arturia, from an early adopter
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on September 23, 2018, 10:40:43 pm
Not sure that airing frustrations is really going to speed things up.
I suspect energy better directed contacting Arturia directly and making wishes known...
...repeatedly if need be ;)
I absolutely agree with you on this. Even if I am one of the first users who repeatedly asked for this update to happen, I don't think that isnsulting Arturia will ever bring us anywhere. Just send a support ticket to Arturia asking for more details about a possible release date or features and kindly ask Arturia ask to report it in the official forum thread. The last time I did it, I got an answer in like 1 or 2 days and a guy of the staff kindly reported his thoughts in this thread. Then, if someone wants to contact SonicState or whatever webzine, it can be a good idea ... But - first of all - we have to stop insulting the developing team just because a bunch of users (how many? 10? 15?) are waiting for a (ABSOLUTELY NECESSARY, don't get me wrong) firrmware revision
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on September 29, 2018, 09:14:06 pm
Still nothing .......
This is just disgusting no other words for it.....
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on September 30, 2018, 08:47:21 pm
i wonder what will happen first:

10.000 clicks in this thread
or
an official update announcement by ARTURIA
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on September 30, 2018, 10:21:13 pm
50 thousand clicks and then still nothing.........
Like I said disgusting and typical...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on October 01, 2018, 02:13:28 pm
at least other companies don't think, my feature request about patch memory is that stupid:

"Store tens of thousands of presets
A Moog One preset is a self-contained blueprint, saving the parameters for all three layers of timbrality, along with each timbre’s sequencer, arpeggiator, and modulation settings. Moog One has the capacity to store and recall tens of thousands of presets that you can easily categorize, edit, notate, and even share via USB drive. Up to 64 presets can be arbitrarily grouped to a Moog One Performance Set, where they are immediately selectable via the front-panel Bank/Preset button configuration — a vital feature for live performances and session work.

Presets can be shared with an unlimited number of Performance Sets, allowing quick access to desired presets for each live gig, studio date, and composing session. Preserving more than just presets, User Spaces save global behaviors, MIDI settings, knob behaviors, port and pedal configurations, and even the LED brightness level of your working environment. This means that a USB thumb drive in your pocket can temporarily make any Moog One in the world your personal instrument."

https://www.sweetwater.com/store/detail/MoogOne16--moog-one-16-voice-analog-synthesizer
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on October 01, 2018, 05:27:33 pm
Guys, once again, have you tried sending support tickets asking Arturia to refer any eventual news in the forum? If you're not willing to do that, I can do it for you  ;D
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on October 01, 2018, 05:39:21 pm
i made my statement on this long time ago: if a company runs a forum and has a section "feature requests" there, then this should be enough.

second: i (as many many others)  made a lot of suggestions for other synths through the years. often (o f t e n! ) users or makers did not see the usability of ideas first. once introduced they did
( i just say alternative patterns or break patterns on the RYTM ... or TR8S respectively)

the usability of having as much patch programs as possible is so obvious, that i would feel ASHAMED to send in a ticket for this. Dr Justice, me and others have described multiple times, how and what the MATRIX could be used for.


to me,  this support tickets thing is nonsense.  if somebody wants to request features this way, fine.  But ARTURIA has to read their OWN feature request section.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: WytchCrypt on October 02, 2018, 04:26:17 pm
I'm new to the MxB and wondering, is there a comprehensive list of all the firmware issues we'd like to see addressed?  Not a list of cool features we'd like to see introduced (though that would be useful to see too), but actual problems that need to be fixed? 

Thanks! 
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on October 03, 2018, 02:17:33 pm
this is what I sent to Arturia as a support ticket. I post it here so, in case I ever receive an answer, you'll be fully updated on anything, as I wrote this ticket with the whole community in mind:

To whom it may concern,
sorry to bother you with an old question. Lately, there has been a huge debate regarding the future Matrixbrute Firmware Update, in the "General Discussions" section of your official forum. While I have been professing calm and comprehension, there are many frustrated Matrixbrute owners out there (and I can't blame them). We've been told that an update was in the specification pipeline, but - still - we have no clue on which specifications will it contain, when it's going to be delivered, if you're actively working on that, if it's still happening at all. It is more than disrespectful on your behalf letting people pay 2000 bucks for an instrument that needs bugfixes and promising a "Major update" that - after a year and a half - is still lacking. At this point I think you owe us an OFFICIAL STATEMENT (in the forums, and through your social networks), providing us further details. Or else, people will probably end up selling their matrix or contacting webzines.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on October 04, 2018, 05:24:15 pm
... Or else, people will probably end up ... contacting webzines.

what i just did
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Edouard_Arturia on October 05, 2018, 10:44:20 am
Bonjour.

Fede bts contacted me to get some news about this subject.

Quote
sorry to bother you with an old question. Lately, there has been a huge debate regarding the future Matrixbrute Firmware Update, in the "General Discussions" section of your official forum. While I have been professing calm and comprehension, there are many frustrated Matrixbrute owners out there (and I can't blame them). We've been told that an update was in the specification pipeline, but - still - we have no clue on which specifications will it contain, when it's going to be delivered, if you're actively working on that, if it's still happening at all. It is more than disrespectful on your behalf letting people pay 2000 bucks for an instrument that needs bugfixes and promising a "Major update" that - after a year and a half - is still lacking. At this point I think you owe us an OFFICIAL STATEMENT (in the forums, and through your social networks), providing us further details. Or else, people will probably end up selling their matrix or contacting webzines.

Here is the answer I sent him.

Quote
Hello Federico.

Thanks for contacting us.

We are indeed aware of our users expectations about this update.

First, let me clarify things, the update is planned and will happen.
I saw people saying that we will not be doing it, don't worry, this is not the case.
We are dedicated to update this synthesiser as soon as we can.

The Brute team is very small, and has many other ongoing works to handle.
The person who made the MatrixBrute firmware will roll back to the MatrixBrute firmware as soon as he finished his ongoing projects.
Moreover, it also involves tons of additional work from other teams, like the test team, who also need this update to fit in their schedule.
Consequently, the MatrixBrute update is plaanned for the first half of 2019. (We initially thought it could be done earlier, but unfortunately, plannings got delayed)

Out of bringing bug fixes, we do want to improve the MatrixBrute capabilities and the sequencer workflow.
We will do our best to implement features and improvements that makes sense and will make the MatrixBrute a better instrument.
I can't give any further details about what will be implemented or not, as these changes require to be confronted to the developper plus all the constraints involved in their implementation, and we do not want to bring disappointments.
But be aware that we listened to the users suggestions with attention.
The only detail I can let you know is that we won't implement new features that can't fit clearly the UI. One of the biggest pleasure in the MatrixBrute is it's straightforward synthesis UI.
This will not be changed.

Let me know if you have any further question.

Kind regards, and thank you for your attention.

So once again, sorry for this delay.
We do want to make things right, but it's not just as easy as it appear from an external point of view. We are still a growing reasonably sized company, but are all passionated people waking up each morning to bring cool and affordable instruments to the world.
As a MatrixBrute owner, I'm like you guys, very eager to see this update coming, and I wish it could have been done earlier.

Kind regards

Edouard
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on October 05, 2018, 02:24:08 pm
Bonjour.

Thank you for the update! :)

Quote
...The only detail I can let you know is that we won't implement new features that can't fit clearly the UI. One of the biggest pleasure in the MatrixBrute is it's straightforward synthesis UI.
This will not be changed.

I hope you will not take this to extremes. It's clear from several threads on several forums that users would like to see extended functionality that might utilize the alpahanumeric displays and some chorded button presses to change the modes of their usage. One case in point, which I advocate for, is patch name, system parameter and extended patch parameter editing (thread here (https://forum.arturia.com/index.php?topic=92837.0)). These are things that are necessary in this day and age - the synth already feels needlessly cumbersome in these respects, with the need to use the MIDI control center even for mundane tasks like setting the MIDI channels.

It would be a shame if the knob per function ethos hinders the synth from reaching its full potential. There are already several chorded button functions and the alphanumeric displays already perform more than one function, so extending this would not introduce any "disturbance" to the ethos in effect.

I urge you to let your flagship synth be all that it can be! That also includes a full documented sysex protocol (an absolute must in an advanced flagship synth), so that the community can get on with creating tools for it.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on October 05, 2018, 02:50:11 pm
One more thing, while we have you here:
...
Consequently, the MatrixBrute update is plaanned for the first half of 2019. (We initially thought it could be done earlier, but unfortunately, plannings got delayed)...

I assume the update it will be started at the earliest Q2 2019 then, not released since the time to make it is unknown. In any case, by the time an update is released it will have been more than 2 years since the last one. Users will generally be happy to wait a bit for feature enhancements, but not for bug fixes.

The MxB has a number of niggles and bugs that are irritating and hampers it's optimal use (key hold bugs, audio mod edit bugs, sequencer bugs, LFO bugs etc.). These can not wait 2 years to be fixed. You really need to get someone to work on a bugfix release ASAP IMO, no delays, no excuses.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on October 05, 2018, 04:01:06 pm
"...The only detail I can let you know is that we won't implement new features that can't fit clearly the UI. One of the biggest pleasure in the MatrixBrute is it's straightforward synthesis UI.
This will not be changed."


Being dependent on the computer for so many things is  no way straightforward.
Every action brought back to the MB itself is a step in the right direction.

Other features you put in in your small machines but not in the MB where it could be done so elegant. Ratcheting for example.

Besides that: to run a feature request thread, ask to send in support tickets and THEN say
" we don't care about your wishes" seems really strange to me.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SentientMachine on October 05, 2018, 05:43:21 pm
Besides that: to run a feature request thread, ask to send in support tickets and THEN say
" we don't care about your wishes" seems really strange to me.

He never said that. In his email response he even said "But be aware that we listened to the users suggestions with attention."
They care about the user's wishes, but they also have a specific workflow and design in mind for the Matrixbrute.

Saying "The only detail I can let you know is that we won't implement new features that can't fit clearly the UI," is vague enough that I wouldn't read too deeply into its meaning yet, and it's also a completely reasonable idea.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on October 05, 2018, 07:41:43 pm
We will see... i relly like my MB a lot, i bought it very early new in a smaller shop which i like to support whenever i can,
but i start to get the feeling that ARTURIA just does not take their customers seriously - and who would like that feeling?

Complaints about Arturia's customer service are not exactly new - and i count not happening OS updates to "bad customer service" -
but i thought things had bettered. And really: looking at the DELUGE alone (and i met one of the guys before it even came out, so i know quite well
how supportive they are and how much they involve customers) really makes me mad. The MB could be much more creative and i am beginning
to feel bad about those poor promises... 
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SentientMachine on October 05, 2018, 09:46:44 pm
We will see... i relly like my MB a lot, i bought it very early new in a smaller shop which i like to support whenever i can,
but i start to get the feeling that ARTURIA just does not take their customers seriously - and who would like that feeling?

Complaints about Arturia's customer service are not exactly new - and i count not happening OS updates to "bad customer service" -
but i thought things had bettered. And really: looking at the DELUGE alone (and i met one of the guys before it even came out, so i know quite well
how supportive they are and how much they involve customers) really makes me mad. The MB could be much more creative and i am beginning
to feel bad about those poor promises...

Yeah, I get your frustration and I while I definitely wouldn't praise Arturia's communication with their customers, I think comparisons to the Deluge are apples and oranges. Two very different companies with completely different sizes and priorities. Arturia likely has to share resources across multiple products and has to make sure they're bringing in enough money to support their 50 employees, so they can't solely focus on the Matrixbrute like Synthstrom can with the Deluge.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on October 05, 2018, 11:44:18 pm
you know that it is statements like this that frustrate people?

i did not ask to "solely focus on the Matrixbrute". Nobody here did ever.

But Synthrom  -  a ONE man company  - can fix and update his product all the time and include almost every feature request that makes sense and is possible
 and a company like Arturia cannot spend 1 or 2 days to fix at least the most mentioned bugs IN MONTHS?
And even - may i say - dare to put up a feature request section and additionally ask to send in support tickets?
What is this? some kind of candid camera?








Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on October 11, 2018, 10:05:42 pm
K: "...and you guys listen!"

A: "that's our job, we create the tools people like to use"


ups... that was not an ARTURIA quote, that was just Kevin thanking Amos
on the MOOG ONE live stream...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on October 15, 2018, 03:36:33 pm
with WinterNAMM and Superbooth19 coming, let's hope enough people ask Arturia, what's going on
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on October 28, 2018, 01:14:28 am
some more opportunities to ask ARTURIA about Matrixbrute news:
https://www.arturia.com/company/news
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on October 31, 2018, 12:58:34 am
no news since i opened this thread on
March 7th, 2018
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on October 31, 2018, 11:10:48 am
I purchased my Matrixbrute in August and I am already eager for this hardware to be serviced with a proper firmware update. There is so much more that can be done with the instrument, it's silly that a software development company cannot get there shit together for this.
 Had I have known of this issue prior to my purchase, i wouldn't have spent my money on an Arturia product. I'm concerned now that a new flagship will be release and this beautiful instrument will never be what it could have been. If they do the same thing with the Matrix as they did with the Origin, i believe it will be the nail in there hardware business.

 Here's hoping they do the right thing.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on November 08, 2018, 01:04:16 am
 10.000 clicks soon ...

(https://i.ytimg.com/vi/bNiuH4tj8fc/hqdefault.jpg?v=56870627)


Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Rennie on November 08, 2018, 02:22:25 pm
Maybe after 1000 clicks we will get 1000 new features and 1000 new sound patches for MATRIX BRUTE in a new update to  MB ???? Any thoughts Arturia team ????
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on November 08, 2018, 10:04:08 pm
Folks,

Eduard has given us a tentative date in this thread:

Quote
...the MatrixBrute update is plaanned for the first half of 2019. (We initially thought it could be done earlier, but unfortunately, plannings got delayed)...

So once again, sorry for this delay.
We do want to make things right, but it's not just as easy as it appear from an external point of view. We are still a growing reasonably sized company, but are all passionated people waking up each morning to bring cool and affordable instruments to the world.
As a MatrixBrute owner, I'm like you guys, very eager to see this update coming, and I wish it could have been done earlier.

Kind regards

Edouard

So we'd all like to have it sooner, including Edouard and others at Arturia. However now that we know it's due (to be started?) medio 2019, there isn't much to be accomplished by posting about it every few days. Better use of the forum would be to discuss actual bugs and features IMO. Then, summer of 2019, if nothing has happened, it's time to rack up some postings in this thread again ;)

Meanwhile, if you haven't already done so, submit tickets for bugs and features, even the ones you've seen reported that you want fixed/added since they'll be looking at the per issue demand (in addition to using good judgment, I'd think).

I still think a bug fix release would good though, not least because before any features are added, the bugs and niggles must be straightened out. I.e. the update has two phases naturally, and the first one (bug fixes) could be delivered before the second (new features). That would be best for testing and feedback as well.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on November 09, 2018, 04:46:12 pm
There are enough threads here on the board to discuss actual bugs or feature requests ;)

This thread was made to show, how absurd the waiting time for at least a bug fix (i second your argumentation here) meanwhile is.
I won't sell my MB, i love it, but if ARTURIA has 64 products to take care of, it is one thing, but not to have 2 or 3 spare days to fix bugs of the MB within 1,5 years is ridiculous.

 

and it is nothing new:

"Arturia makes great products, but their Service Center update policy is dangerous."  (kvr audio)

"Arturia Musical Instruments - This petition requests fixes that pertain to Arturia's hardware and software. The encoders and software are severely unstable regardless of the recent updates. This problem has been neglected for almost a year." (change.org)

etc etc
etc etc
etc etc
etc...


ARTURIA has quite a history of announcing and delaying OS updates and i do not see, why we should stop asking for the MATRIXBRUTE update, their most expensive product so far i think
and which we paid for, also to indirectly make advertisement for the ARTURIA brand.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on November 09, 2018, 05:20:30 pm
ps

and really, i have the deepest respect for all the good things you do here and your opinion means a lot to all of the board members here i would say!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on November 09, 2018, 07:31:07 pm
@VAU: You're absolutely allowed to be frustrated. I do share some of that, and I've also been speaking out on the firmware situation. I just wanted to remind us that Arturia has given a tentative date. There's no guarantee that they'll hit it, but at least they have communicated some with us on this and stated their intention.

Knowing the bugs will stay for something like another 9-12 months(?) is not too comforting though, so yet again I'll push for a bug fix release first rather than one single huge update.


Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on November 23, 2018, 07:30:40 pm
10.000 clicks soon ...

(https://i.ytimg.com/vi/bNiuH4tj8fc/hqdefault.jpg?v=56870627)

NAMM is getting closer...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on November 26, 2018, 08:46:05 pm
meanwhile in Japan...

https://www.youtube.com/watch?v=9dasyK0jHzk
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on December 15, 2018, 11:08:35 am
Congratulations to KORG!

They now released a fix for their tuning issue.

Users really had been waiting for this...


Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on December 22, 2018, 01:27:35 pm
NAMM is in 4 weeks; I hope we get an update by then. It is still on my list to Santa though...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on December 26, 2018, 04:52:38 pm
https://m.facebook.com/story.php?story_fbid=10156395304868813&id=139209083812&comment_id=10156396285513813&notif_t=comment_mention&notif_id=1545839537467346&ref=m_notif (https://m.facebook.com/story.php?story_fbid=10156395304868813&id=139209083812&comment_id=10156396285513813&notif_t=comment_mention&notif_id=1545839537467346&ref=m_notif) if you guys want to join  8)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on December 27, 2018, 06:26:26 pm
Good job, Fede!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on December 27, 2018, 06:35:58 pm
I really think it is justifiable to give them some heat. Even if for some unexplainable reason it does take years to fix the major bugs and even if, yes, there has been one statement with something approximating a date, the customer support here is still below sealevel. So why not go public. At this point, I feel like Arturia is one of this big, soulless companys, that just won´t give a damn about anything, unless it costs them actual dollars. I would love to be proven wrong.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on December 28, 2018, 08:36:47 pm
Disappointing :-\...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on December 29, 2018, 06:03:47 pm
With any company the headline news is launching new products. Too much emphasis is on getting something new and shiny out to potential new punters. As crass as it sounds, there's no money in fixing bugs and distributing patches to existing customers for free, so it constantly gets kicked in the long grass. That said, they have promised a huge update in 2019. It's literally in this thread in writing a few pages back.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on January 01, 2019, 11:34:05 pm
although in my opinion MATRIXBRUTE users should have gotten PIGMENT cheaper than any other former ARTURIA product user
(since we spent the most and have to have the most patience til it is us in the row with updates and bugfixes),...

...i of course had to buy the fantastic PIGMENT, as well as the 3 Filters & PreAmps Bundle

You make such great synths & tools, ARTURIA, please don't let the users down, even if they dare to buy your top-of-the-line products  ;)

all the best for 2019 ***


Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on January 03, 2019, 09:34:14 am
although in my opinion MATRIXBRUTE users should have gotten PIGMENT cheaper than any other former ARTURIA product user
Assuming you got the same $69 offer that V Collection owners got, then no, you shouldn't.

I've seen this 'holier than thou' attitude from several Matrixbrute users on this forum, and on this thread in particular. I realise you (VAU) do have feet in both camps, but some Matrixbrute people on here have a very blatant self-entitled attitude and look down their noses at other users, particularly soft-synth users, and see us as scum. It's easy to forget that some of us soft-synth people have been paying Arturia's wages for a very long time, having invested repeatedly in the software and updates for as long as 15 years, and essentially we funded the development cost of your hardware. We are not second-class citizens. Nor are those who have bought other recent less expensive Arturia hardware.

Happy New Year, and Peace & Love to one and all. Even to self-entitled Matrixbrute users.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on January 03, 2019, 10:37:06 pm
although in my opinion MATRIXBRUTE users should have gotten PIGMENT cheaper than any other former ARTURIA product user
Assuming you got the same $69 offer that V Collection owners got, then no, you shouldn't.



No, MB users had to pay 99 not 69
that's what i say, we bought the most expensive product, are waiting so long for updates because of the development of for example PIGMENT,
but then wen pay more then Vcoll6 users.
it's not about 30 bucks. it's about being treated equally.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on January 05, 2019, 04:44:03 pm
although in my opinion MATRIXBRUTE users should have gotten PIGMENT cheaper than any other former ARTURIA product user
Assuming you got the same $69 offer that V Collection owners got, then no, you shouldn't.



No, MB users had to pay 99 not 69
that's what i say, we bought the most expensive product, are waiting so long for updates because of the development of for example PIGMENT,
but then wen pay more then Vcoll6 users.
it's not about 30 bucks. it's about being treated equally.
Fair enough, I agree you should have the $69 option.
I see from my last visit to the site that someone has seen fit to smite me, presumably a begruntled Matrixbrute owner who didn't like what I posted. I make 60+ posts of help and advice and get a whopping two 'applauses' but write the one post which rattles someone's chains and lose 50% of my karma. What a joke.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 05, 2019, 04:56:43 pm
 VAU, I don't know why you would even bother buying an Arturia product until they make good on their current responsibilities. I'm not meaning to attack you in any way, I just don't get it.
 I've looked through their downloads page under the support section, and I don't see a lot of firmware updating on any of their hardware products. The matrixbrute is a much more complex instrument than most of their other hardware and, due to inexperience (maybe over confidence too) they did not budget enough resources for needed updates to fix bugs and upgrade features as user conect with their product. A huge misstep in my opinion. Now we all have a bad tast in our mouths.
 That all being said, they DID promise a big update in the first half of this year. I am hoping that they do come though for the customers who took a chance on them in a market with much competition. I am not a rich person and I paid more than $3000.00CAD with tax for this item. That kind of money goes a long way in a home based studio.  If they do not respect me as a customer and support the equipment they sell, I will not allow them to burn me again, plain and simple. Dave smith Instruments, Moog, Korg, Roland and others are in the same competing market. These companies often go beyond expectations to make their instruments expand in ability after they ship. Arturia have allowed simple bugs to linger for almost 2 years.
 I refuse to spend one dollar on an Arturia product until they show their customers and their instruments some respect.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on January 05, 2019, 05:27:11 pm

Herein lies the problem with glowing magazine reviews and YT reviews; the kit passes through their hands so quickly, the initial five star review cannot ever take into consideration what a piece of hardware is like to own long term, nor on the quality of the support and aftercare.

I hope you guys do actually get the 'big' update promised for 2019, and that it isn't kicked back again.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on January 06, 2019, 11:47:24 am
VAU, I don't know why you would even bother buying an Arturia product until they make good on their current responsibilities. I'm not meaning to attack you in any way, I just don't get it.
 I've looked through their downloads page under the support section, and I don't see a lot of firmware updating on any of their hardware products. The matrixbrute is a much more complex instrument than most of their other hardware and, due to inexperience (maybe over confidence too) they did not budget enough resources for needed updates to fix bugs and upgrade features as user conect with their product. A huge misstep in my opinion. Now we all have a bad tast in our mouths.


I don't have bad taste in my mouth. It's just tools for me, no reason for me to be the drama queen. Arturia makes good stuff for reasonable prices in my opinion (though MB users should have gotten the 69 EUR Pigments deal too;)
They neither have to be 10000% perfect, nor cheap as Behringer.  But sure, things could be improved and they could be improved faster. I would love to already have a much better use of the Matrix.
Seperate pages for each bar. Ratcheting. etc etc (see feature request thread).  Sure bugfixes should have been done long time ago.

There you can see, how good the Matrixbrute is, because even now it is above so many other synths.

The products i bought (Matrixbrute, PIGMENT, Filters&Preamps collection) are all very very good products. To me the MB and PIGMENTS are among the best 2o3 Hardware and Software Synths so far.
The fact, that i try to tease ARTURIA here with my little thread has only one reason: that i rate the MB so high. Otherwise i would have sold it and went on to other gear.

The Matrixbrute is useable, it just could be even a lot better. Still, as it is already, there is NO OTHER MONO synth with the same potential, and not many of the great poly synths are on par.

I try to seperate things. ARTURIAS updating policy is not the best, because they are working on many many things at the same time (i guess).
Despite that, they make some wonderful instruments.




Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: turbo_kev on January 06, 2019, 02:16:19 pm
Hi
As a new user of the Matrix brute, I find it frustrating
that I have to close my daw to be able to change the settings in the
midi control center
.
Please Arturia when you do the firmwear upgrade
can you make some of the settings  like
Local control and Pot mode Available from the Brute

cheers
Kev

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on January 11, 2019, 09:57:19 am
That said, they have promised a huge update in 2019. It's literally in this thread in writing a few pages back.

The reason why I reported that brief debate I had on Facebook with one Arturia's employee is that - once I asked him elucidations regarding this already promised "huge updated" - he just replied that 1) at the moment, the update is in the specification pipeline (which means that they're not actively working on it and that nothing has changed since we've last heard from them in this forum months ago) 2) the more comments they get, the more 'likely' is the update to happen (which means - at least to my hears - that they are not even sure wether they're going to release this update or not) 3) I'd better write on the forum instead of commenting on Facebook (which is something we've been doing for the past two years) 4) to report which bugs I would like to be solved (which is pretty absurd, considering that one would want EVERY single bug to be solved, if possible). So I am not quite sure if the person I talked to is completely informed about what's happening at the HQ, but if his knwoledge was up to speed... well, I wouldn't hold my breath waiting for a firmware update.

MEANWHILE >First Major Update for Pigments <  >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:(
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on January 11, 2019, 01:36:31 pm
I do agree you have every right for the bugs to have been fixed quickly. Arturia do not have a great track record of building high quality reliable hardware and equipping it with proactively-supported firmware. Superficially everything's built like the proverbial tank but scratch beneath the surface and it's a tale of cheap components mated to under-supported bugged firmware that doesn't seem to get patched enough, because their resources by then are already developing the next Big Thing.

Currently the Big Thing is Pigments, but don't worry, Pigments will soon be yesterday's news and the next Big Thing will be consuming their resources. You think you've been waiting long for a firmware update, Spark 2 users have been waiting for a UI upgrade since before Matrixbrute was launched.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on January 11, 2019, 04:42:30 pm
Ooh look and another one of my Karma's has vanished, I've gone from 2 to 0 in a week, funnily enough every time I criticise Arturia. Funny that isn't it.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Locksley on January 14, 2019, 09:11:46 pm
Better make one more post here pushing for work on an update for MatrixBrute 2019 fixing all the known bugs and possible added functionality!

Now lets see, I got MiniBrute RED and MicroBrute as well as the MatrixBrute, but I can hold off any purchase of DrumBrute or the new 2S which is kinda like a mini mini MB because if there are known issues that can be fixed with the MB and the company still is in existence, I expect support in the way of updated firmware. How odd is that?

I like my MatrixBrute very much as it is, but why not fix something if you can do so?

It is your Flagship! Support it fully and with love!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: aWc on January 14, 2019, 11:40:56 pm
I am amongst those who have been on the side of patience and optimism for a firmware update, but I have to admit that I am getting frustrated by the wait. I fully agree that my MB is amazing as it is, but the issues are numerous and serious.  The update has to come sooner than later to restore faith in the company.
Please Arturia, show the synth world that you can deliver and support this monumental synth!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: turbo_kev on January 14, 2019, 11:46:05 pm
Hi
As a new MB user  ( xmas present )    can you give me a list of the bugs people have found
so I don't get confused and think my unit is faulty

cheers
kev
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on January 15, 2019, 12:01:56 am
Hi
As a new MB user  ( xmas present )    can you give me a list of the bugs people have found
so I don't get confused and think my unit is faulty

cheers
kev

That's a pretty cool x-mas present!  8)

There's no single collated bug list, but you can find most of them in the MatrixBrute - Technical Issues (https://forum.arturia.com/index.php?board=157.0) sub forum. If you see any that you want fixed, be sure to submit tech support tickets for them. Arturia has asked us to do this, and will prioritize fixes and features in part based on how many tickets they get. If you stumble on any new problems, post in the Technical issues sub forum for discussion and verification, then submit tickets as needed. Same for the MatrixBrute - Feature requests (https://forum.arturia.com/index.php?board=230.0) sub forum - check it out and support your favourites by submitting tech support tickets.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on January 16, 2019, 09:00:24 pm
I really hope Arturia is not going to reveal Matrixbrute MK2 at this NAMM :-X :-X :-X :-X :-X :-X :-X :-X :-X :-X :-X :-X :-X :-X :-X
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: gregae2001 on January 17, 2019, 04:36:01 pm
I really hope Arturia is not going to reveal Matrixbrute MK2 at this NAMM :-X :-X :-X :-X :-X :-X :-X :-X :-X :-X :-X :-X :-X :-X :-X

I hope they do... and then follow that up with an announcement that the MK2 firmware will also update the original Matrixbrute (and is available to download now!).

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: turbo_kev on January 24, 2019, 09:35:57 pm
SO much for any news on a firmwear update at namm

oh well we can dream
cheers
kev
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Rennie on January 24, 2019, 09:40:57 pm
PLEASE - Can we get an update to Matrix Brute

PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on January 25, 2019, 05:42:47 am
Just wanted to remind the MB user forum community that Arturia is planning to release an firmware upgrade and we should expect it around mid-2019 as shared by Edouard; reference https://forum.arturia.com/index.php?topic=92467.msg151590#msg151590 (https://forum.arturia.com/index.php?topic=92467.msg151590#msg151590).  This isn't new news but just a courtisy to those in the community who hadn't seen it.

It would be grand if Arturia would share the list of defects and enhancements the update will include.

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SentientMachine on January 25, 2019, 08:25:48 pm
It's pretty typical for a music company not to share the details of a firmware update until it's almost out the door. That way they don't overpromise on anything. Excited for a new firmware update when it shows up!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on January 26, 2019, 03:00:54 pm
Just wanted to remind the MB user forum community that Arturia is planning to release an firmware upgrade and we should expect it around mid-2019 as shared by Edouard; reference https://forum.arturia.com/index.php?topic=92467.msg151590#msg151590 (https://forum.arturia.com/index.php?topic=92467.msg151590#msg151590).  This isn't new news but just a courtisy to those in the community who hadn't seen it.

It would be grand if Arturia would share the list of defects and enhancements the update will include.


Do you really think, just to announce  a bug fix makes it better ... if the bug fixing is announced to happen in 1,5 years?

If you buy a car and something is wrong with the board computer, would you be happy if the company tells you: "Don't worry, we will fix it in about 1,5 years!"

???
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 26, 2019, 03:37:39 pm
To put it in perspective, I paid about as much for my Matrixbrute as I did my car; a low km (20000km) 2009 smart fortwo.
 So yeah, that's why I am being so vocal. This is a premium priced synth that is made in China and has not yet been fully developed. I hope the Arturia booth at NAMM is getting hammered with questions concerning their flagship.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on January 27, 2019, 07:50:38 am
Quote

Do you really think, just to announce  a bug fix makes it better ... if the bug fixing is announced to happen in 1,5 years?

If you buy a car and something is wrong with the board computer, would you be happy if the company tells you: "Don't worry, we will fix it in about 1,5 years!"

???


I hear your frustration and I too am in the same boat as you and all other MB owners.  Don't take your frustration out on me because I happened to repost a timeline committment from an Arturia representative to address issues.  My post is not an announcement.  I am merely a customer just like most of us here, I do not have any affiliations, business alliance or ties with Arturia to make any such "announcements".


 
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 27, 2019, 01:21:51 pm
No one is attacking you Endreola.
 We're all in this together. I just don't want to give them an out to what they have a responsibility to do for us as high paying customers.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on January 27, 2019, 01:43:53 pm
Quote

Do you really think, just to announce  a bug fix makes it better ... if the bug fixing is announced to happen in 1,5 years?

If you buy a car and something is wrong with the board computer, would you be happy if the company tells you: "Don't worry, we will fix it in about 1,5 years!"

???


I hear your frustration and I too am in the same boat as you and all other MB owners.  Don't take your frustration out on me because I happened to repost a timeline committment from an Arturia representative to address issues.  My post is not an announcement.  I am merely a customer just like most of us here, I do not have any affiliations, business alliance or ties with Arturia to make any such "announcements".


 


i did not take this out on you, that was not my intention at all.

I'm just saying that scheduling at least bug fixes (for their most expensive product) 1,5 years in the future is a shame for a company that releases new products regularly.
that's why the argument: "but Arturia SAID they update the MB 2nd q or 3rd q of 2019!" is not a very good one.
even if it is repeated multiple times.

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on January 27, 2019, 03:44:57 pm
No one is attacking you Endreola.
 We're all in this together. I just don't want to give them an out to what they have a responsibility to do for us as high paying customers.

Understood.  And I also agree that waiting 1.5 years for a firmware update is unrealistic, specially when most companies adhere to some Agile development scrum model to reduce time to market.  We the customer should not have to feel like we're being held hostage.  The customer should always be the main priority in any business.  In today's era a company's reputation is merely a reflection on how well they execute.  The longer customers are made to wait the risk of return business increases.  This negatively impacts the company's brand which in most cases will impact them financially as customers will stop buying from them and find an alternate company to buy from.

Having to wait 1.5 years suggests the company doesn't conform to some Agile DevOps model.  Will this experience prevent from spending big dollars again with the company, probably so.  Will it prevent me from buying smaller priced items, absolutely.  Like a lot of other customers here, I too personally own multiple Arturia products.  And having to continue to wait is unsettling. The verdict still remains if I'm going to dump this gear on Reverb and move on.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 27, 2019, 03:49:00 pm
 This statement says it all about how they treat their customers internally.
 There was a bug in the forum and it allowed me access to the company's private forum communications which included records of their weekly meetings. This is just one example of their business practices.

(internal documentation has been removed)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 27, 2019, 03:50:47 pm
 Basically this tells me, if they continue to make money, screw us.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on January 27, 2019, 04:08:06 pm
I hear what you're saying.  The way I interpret that is like this, the main focus of the marketing team is to drive awareness to boost sales, right?  Just because it showed good results doesn't necessarily mean that the leadership teams don't care about its customers. The performance of the leadership team is gauged on execution and if customers bail to some other brand then that will have a negative impact on sales.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 27, 2019, 04:15:28 pm
 I'd say that's a pretty generous interpretation. First off, spamming is illegal. Secondly, when customers are asking you to please stop and you continue because it works "in terms of money" it shows a pretty blatant disrespect for your customers in general, marketing team or otherwise.
 So if their attitude is we will do whatever we want as long as it works "in terms of money". We must ensure that it does not continue to reward them to disrespect us, the people who supported the company.
 Maybe a boycott is the only way to communicate with a company like Arturia?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on January 27, 2019, 04:33:11 pm
i can not follow here...

Arturia is making good products at very fair prices. The Matrixbrute, just as Pigments (2 i own and can talk about) are wonderful instruments.

What was this spamming? i subscibe for the newsletter of any company i am interested in. In my opinion that's a good thing and completely legit.

you guys really should try to keep things apart, there's a lot (!) of good things Arturia is doing, and for sure they stand behind their products,
even if their customer support or update policy could be improved. Boycott? Come on...

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on January 27, 2019, 04:34:22 pm
Just wanted to remind the MB user forum community that Arturia is planning to release an firmware upgrade and we should expect it around mid-2019 as shared by Edouard; reference https://forum.arturia.com/index.php?topic=92467.msg151590#msg151590 (https://forum.arturia.com/index.php?topic=92467.msg151590#msg151590). 

The reason why I appear to have rehashed an old thread was because I had this (surrealistic, I would say) chat with one of the Arturia employees taking care of their Facebook account. https://m.facebook.com/comment/replies/?ctoken=10156395304868813_10156395427333813&p=24&count=27&pc=2&pgdir=1&ft_ent_identifier=10156395304868813&gfid=AQBGmZ26JGUTTuCU&ref=m_notif&notif_t=comment_mention

Basically, the employee repeated (months after Edouard statement) that the update is still in the specification pipeline, that - at least to my ears - means that nothing has been done in the past few months. Later on, I have been told to write in this official forum (which is something I had been doing for quite a long time before their advice, and without any luck) and send support tickets specifying WHICH bugs I would like to see solved. Needless to say that, apart from linking the threads I had already opened in the forum, I made clear that every Matrixbrute user would legitimately expect to see ALL the bugs solved, not just a selection of the most voted ones! Moreover, I have been told this: "Yes, many people request it. We are reviewing the feature requests and bug fixes requests at the moment. So the more comments and messages we get, the most likely it is to happen." I do not know what that sounds like to you, guys, but to me it seems like an implicit admission that Arturia is still internally debating wether they are going to release this frigging update or no. Now, I personally trust Edouard, who always kindly answered to many of the support tickets I sent over the years... But what I would personally like to know is if Edouard's comment was meant to be an educated guess (maybe he is hoping for an update as well), or if we are entitled to take it as a proper and official statement.
Things are not clear, and Arturia does seem interested in taking time rather than giving proper answers at the moment.  :-[
Am I the only one thinking so?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 27, 2019, 04:38:57 pm
 I've been following this intently and am just as baffle as you are Fede Bts. Their customer service is at best lip service.
 When internal memos talk about their customers as the screen shot above does,  I question a company's entire practice.
 Money talks, they obviously arent listening to our words.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on January 27, 2019, 04:40:49 pm
@ fede bts:

I think the update will come, but scheduling it so late is not nice to say the least.

And i am with you: to have to send tickets, so they can decide what to do makes no sense at all to me
(which i said a few times here before). They gave us space here to discuss feature requests, so they should read them, join in here,
and pick those who make most sense or can be made real. 

i know some of my request are good ones but i did not send tickets for them, i did send them one email, asking, if they had read them,
they said "yes we did, some legit ideas", this must be enough then -  though i would have preferred if they discuss all ideas here with the users.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: rens on January 27, 2019, 04:56:24 pm
Im sure youse are going to hate on me for the following, but I feel I have to say it because I have some decades of experience with software startups.

Arturia has a right to send mail to their customers.  Complaining about messaging as spam does not make it spam.  But if you feel that your data is being misused, report them to CNIL, the french information commissioners office. GDPR is a wonderful thing.  I dont feel that Arturia have done anything wrong to me, so I’d suggest you be damn sure before taking such a step. https://www.cnil.fr/fr/agir

But please bear in mind that Arturia are a company, not a charity, and need to make money to deliver, among other things, support for the MatrixBrute. Marketing things to the installed base is by far the cheapest way for most companies to get them money in that allows them to continue. You cannot begrudge them that.

I hate the lack of updates that they have delivered for the matrixbrute, and if you do to, then by all means stop doing business with them. I sure have: despite my interest in updating my v-collection and my occasional need for a new controller keyboard, I have decided not to pay them any more money for anything until the MB gets an update. Thats not a political stance, thats what I have decided to personally do because I have a sense of fair play. Notwithstanding, “if my studio burned down” I would get another matrixbrute because its awesome. I would buy it on the second hand market to square those two positions.

Its pretty clear that the MatrixBrute is a ‘halo’ product that is there to allow the mass market products to bask in its reflected glory. If you go around the internets and read the reviews for the MB, its fulfilling that role. And, it deserves it!! Its the best mono I have every owned and most of you on this board love it to death.

I have sympathy for Arturia, with about 50 employees, which can only do so many things at once and they are very extended with the large number of products that they have in the market. Bug fixes for a niche halo product are never going to pay the bills so I can understand the prioritisation. And who knows, maybe a key person or people quit on them and getting the ability to do MB updates is non-trivial for them.

Im going to take them at their word that an update is coming, and I look forward to getting the update and also to someday in the future buying another Arturia product in consequence.

In the meantime....Im just gonna keep making tunes that use the MatrixBrute because its awesome.

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on January 27, 2019, 05:10:03 pm

... though i would have preferred if they discuss all ideas here with the users.



Which brings me back to my original comment; "It would be grand if Arturia would share the list of defects and enhancements the update will include."
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 27, 2019, 05:14:49 pm
Some of you on this forum are much more forgiving than me. I will definitely not being buying another Arturia product until this issue is rectified, and even then it will be a highly debated purchase.
  Sure Arturia are a "small" company employee-wise. That is because they outsource all the manufacturing to China. Sequential are an even smaller company and are able to support their products. Moog only has something like 60 employees.  So 50 employees is not an excuse to ignore their most expensive product support.
 The point about the spamming noted above: customers complained, their response was to continue, as it paid off financially for them= complete disrespect for their customers.
  This is not the first time they have gone through this cycle ie. The Origin.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on January 27, 2019, 05:30:45 pm
Some of you on this forum are much more forgiving than me.

well i started this thread ( but also one to praise the MB) - but i try to be objective: some things i really dislike, but overall, i think they do a pretty good job at giving us very good to great (!) tools at fair prices.

The point about the spamming noted above: customers complained, their response was to continue, as it paid off financially for them= complete disrespect for their customers.

i don't know, what the spaming exactly was like and IF  at all,
but basically, i am totally with rens here: Arturia has a right to send mails to their customers. as said: i subscribe for as many newsletters of companies i am interested in as i can.
there's no "big ripoff" from Arturia's side from what i see, but rather a company with a lot of products on one side and an ever gear-thirsty crowd on the other ;)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 27, 2019, 05:43:46 pm
 I do see a big ripp off though.
Some say:
 "But please bear in mind that Arturia are a company, not a charity, and need to make money to deliver, among other things, support for the MatrixBrute. Marketing things to the installed base is by far the cheapest way for most companies to get them money in that allows them to continue. You cannot begrudge them that."
 
 I'm not asking them to be a charity, I've already gave them money for a fully functioning synthesizer, INCLUDING firmware without bugs. I've already paid for the development of this item that I have only partially received. If Arturia spent as much on further development of the Matrixbrute as they had on marketing, they would have a VERY happy group of loyal customers.  Instead they have a group of customers that didnt get what the hype sold them.
 The company continues spending money I gave them to start other projects instead of finish the project I paid for. I consider that a Rip-off. They have added insult to injury in not giving clear communication about where we stand.
 This is not  gofund me, they are not a charity and I am not a bank. They need to complete the matrixbrute immediately, before releasing new equipment and software.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: TonyToot on January 27, 2019, 11:53:28 pm
I'm a new owner of the Matrixbrute - turned up at 11 am today.

I'm not interested in new features, what I am interested in is my DAW to be able to sync the Matrixbrute, which, as you all know too well. This synth doesn't work correctly because of the firmware.

This just 8snt good enough, so suffice to say, this synth is going back to Andertons in the UK for a full refund.

Well done Arturia for your utter ineptitude with regards to you're not addressing buggy software. You've lost a  customer.

.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on January 28, 2019, 10:38:00 am
I am interested in is my DAW to be able to sync the Matrixbrute, which, as you all know too well. This synth doesn't work correctly because of the firmware.


I have never had problems syncing Matrixbrute to my DAW (cubase), nor to my midi (digitakt) or cv (beatstep pro) sequencers: are you sure you're doing everything right?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: TonyToot on January 28, 2019, 10:55:22 am
I'm all ears if I'm doing anything incorrect.

So, I've actived the relevant midi sync in Logic 9 and I'm using Logic as the clock, the Matrixbrute is connected via USB,  hit midi sync on the Matrixbrute, play a sequence in Logic. As the Logic is triggering the sequence, the Matrixbrutes display is going from 119.9 bpm, then drifting to 121.1 bpm, back to 120 bpm which was what it's set to on both the Matrixbrute and Logic.

Ah ha, I think this might be pilot error as I'm engaging midi sync on the Matrixbrute which I shouldn't be doing from what I can make out in the manual.

Will check later.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 28, 2019, 12:18:52 pm
I've never been able to get accurate sync. I'm sending midiclock ftom an Expert Sleepers USAMO, which is sample accurate and jitter free (converts audio to midi)
 My brute always drifts up an down 2bpm. It's close enough for most things, but it is not 100% and causes issues with layering and arranging long passages.

 Tonytoot- the MIDI direct from you CPU will inherently have jitter, that is not a problem with the Matrixbrute. If you have s known stable source of MIDIclock and it still forms not sync, that is all the Matrixbrute's fault; which is my case.
 FYI- MIDIsync SHOULD be engaged.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on January 28, 2019, 12:33:17 pm
Not using USB here but my sync is really solid and recording the output to my DAW confirms this.
I am on Logic 9 (mac) and have an old Emagic AMT8 MIDI interface.

Funny I was just thinking how tight it was for a MIDI sync.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 28, 2019, 01:07:36 pm
Maybe my Brute is broken. I'm getting 2bpm fluctuations in my brute, while other synths stay steady.
 I've opened a ticket, well see.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: TonyToot on January 28, 2019, 01:40:25 pm
I've never been able to get accurate sync. I'm sending midiclock ftom an Expert Sleepers USAMO, which is sample accurate and jitter free (converts audio to midi)
 My brute always drifts up an down 2bpm. It's close enough for most things, but it is not 100% and causes issues with layering and arranging long passages.

 Tonytoot- the MIDI direct from you CPU will inherently have jitter, that is not a problem with the Matrixbrute. If you have s known stable source of MIDIclock and it still forms not sync, that is all the Matrixbrute's fault; which is my case.
 FYI- MIDIsync SHOULD be engaged.

I thought I was even after reading the manual again. In the manual where it talks about syncing midi, it also mentions "sync" for non midi which confused matters.

I'm getting similar results as you although I'm gust using the usb port. I tried connecting via the din midi but my Emagic MT4 didn't show up anything on my Mac = not connecting.

I'm going to have a good look into this evening though you're confirming the sync bug.

Hmm.

.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: TonyToot on January 28, 2019, 01:48:25 pm
@Chromat1c

Hi there, Could you give me the settings you're using both to sync from Logic and what you're settings are for the Brute please?

Many thanks in advance

.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 28, 2019, 02:18:06 pm
Tony
 Please let us know what you discover.
Cheers.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: turbo_kev on January 28, 2019, 04:02:39 pm
Hi
I use Bitwig studio as my daw

when the sync is set Bitwig says110.00
and the MB says 109.9 and then 110.0 it flips between the two
 I think that's good enough
or should it be exactly the same all the time
cheers
kev
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 28, 2019, 04:16:02 pm
When your clock is sync'd it should not drift at all. For a lot of  things that small of a difference wouldn't be noticed, but in some situations it would ruin compositions or sonic designs.
 The clock should be 100% accurate.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 28, 2019, 04:17:05 pm
Ps- how is your karma -139? Lol
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on January 28, 2019, 06:33:15 pm
Ps- how is your karma -139? Lol
To be fair, Karma is a joke on this forum, just like it is on most forums. Disagree with someone and they're about ten billion times more likely to 'smite' you than any of the people you've helped hitting the 'applaud' button. Exhibit A: user LBH, one of this forum's most prolific posters and helpers with nearly 2000 posts to his name, has a whopping Karma of...51.

I had a whopping Karma of six until two/three weeks ago when I expressed my criticism of some aspects of both Arturia's customer service and of some users' expectations. After which I saw it gradually dwindle down to zero, for the reason mentioned above.

Mind you, on the other hand my post count has gone up bizarrely: two days ago I only had 21 posts to my name, and apparently I've nearly quadrupled that in two days...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 28, 2019, 07:17:34 pm
Yeah, I pay no mind to it. It just seems like a comical number to be in hole...like, what the hell happened man! Lol
 Black Mirror nose dive.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 28, 2019, 07:18:56 pm
Ps- I just gave you an applaud because I feel bad for your story. Lol.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on January 28, 2019, 08:35:39 pm
Ps- I just gave you an applaud because I feel bad for your story. Lol.
God bless you my friend, reciprocated :-)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on January 29, 2019, 02:45:01 am
Ps- I just gave you an applaud because I feel bad for your story. Lol.

 ;D
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: TonyToot on January 29, 2019, 07:42:42 am
Well, I'm all about done here. I've tried pretty much everything I can think of and I still can't get the Matrixbrute to lock to Logic and keep a consistent bpm with what Logic is telling the synth.

The only thing I've not tried is different frame rates on the Brute. Logic is outputting what it should... 24 fps and I know that the Brute was set to that too. I'll give it a spin trying the Brutes various frame rate settings.

If i can't get this working tonight, it's going back for a full refund.

Apologies for not starting a.new thread for my problems which seems to be echoed by others here and elsewhere. The reasons for my postings is to highlight that instead of new features, get the existing ones to work correctly, bearing in mind, none of my other synths exhibit the behaviour I'm seeing with the Matrixbrute and this is the very first time I've ever encountered anything like this - been doing music with Mac's and hardware synths since the early 2000's.

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 29, 2019, 10:59:41 am
Did you open a support ticket Tony?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on January 29, 2019, 12:06:02 pm
Most of my clock syncing is to Squarp Pyramid and get best results after setting Midi clock to 1ppq within MCC.  These devices (and others) are connected using Midi DIN through iConnectivity mio10.

The Support team has been pretty good via email.  From my experience it takes a few days to get a response.  Since this product is a massive beast with many different ways to configure it, I tend to describe the issue starting from a new Init patch.  That way they can follow along and provide appropriate guidance.  You may also want to share with Support how your clock is configured within MCC.  The more upfront detail provided the better they can analyze and provide a solution.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: TonyToot on January 29, 2019, 12:52:56 pm
Did you open a support ticket Tony?

Hi ya Caley,

I've not so far as I've only got 14 days from the time of delivery to get it back.to the store from where I bought it. So the clocks ticking - pardon the pun.

It would make a whole load of sense to contact support but I don't want to end up with a dud on my hands waiting for a firmware fix if that's that the problem, and going by Arturia's record on that front, all I can see is it get kicked in to the long grass.

I'm going to try my level best to resolve this myself, though I'm not convinced that it's anything wrong with my setup seeing as this only relates to the Matrixbrute.

How are things at your end. Have you had any breakthroughs? Fooling around with Logics midi clock settings, if I turned it up past and beyond 24 frames per second, I could get it to behave like what you're experiencing, meaning that the Matrixbrute would display bpm's 1,2,3 and 4 bpm either side of what it's set to in Logic. Is your time clock set to 24 fps?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on January 29, 2019, 04:33:35 pm
Guys, 

I would LOVE to discuss this more, but this is the wrong place. In fact, I did open a thread a while ago:

https://forum.arturia.com/index.php?topic=94430.0

I would be extremely happy to hear some more advice on how to stabilize sync, as I am not happy with it either.

Thanks!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 30, 2019, 07:13:55 pm
I asked in a support ticket about firmware update. I was told firmware 2.0 is scheduled for spring.
 Hope springs eternal, or in this case until spring
 Good news to have a more firm deadline though.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on January 31, 2019, 11:33:54 am
Would you be so kind to share their message? If it is true, we have a tentative release date, and - if the software version will be 2.0 - I assume it is meant to be a major update. Cross fingers
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 31, 2019, 04:47:16 pm
Cheers! :D
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on February 08, 2019, 03:59:19 pm
Most of my clock syncing is to Squarp Pyramid and get best results after setting Midi clock to 1ppq within MCC.  These devices (and others) are connected using Midi DIN through iConnectivity mio10.

I have no syncing issues when using Logic. In fact this is the best MIDI sync I have ever used! 48PPQ.
Was really shocked that when I recorded a test sequence into Logic the attack transients are bob on the beat. Really
accurate indeed for a MIDI sync.

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on February 08, 2019, 04:10:53 pm
Mmmmm had this for 1.5 years now. Come on Arturia spend some money on this.

"its a very small team" etc does not cut it. Only heard really lame excuses so far.

Arturia seem to have an appetite for releasing product after product while the suckers
who already bought their stuff get forgotten. I bet I get another newsletter next week with
a new product launch.
 
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: aWc on February 08, 2019, 06:00:46 pm
in case you missed it, firmware update 2.0 will be released Spring 2019. It is not Spring yet...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on February 08, 2019, 10:33:53 pm
i wonder if gate can get modulated then as i requested.

the Boringer Grave has it and people are raving about it


fingers crossed they've read some of our requests...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on February 09, 2019, 02:51:55 pm
We shouldn't let the pressure off either. They've had it pretty good from the customers so far.
 I want anybody considering purchasing a Matrixbrute to see that it is not a finished piece of equipment and may be abandoned. Until Arturia are hit in the wallet, the Matrixbrute will be ignored.

 If you're considering buying one of these synths, please ask Arturia first about their unfinished firmware and plans to complete the instrument's development.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on February 12, 2019, 03:16:50 pm
in case you missed it, firmware update 2.0 will be released Spring 2019. It is not Spring yet...

In case you missed it..... the point I am making is that they have had ample enough time to release a load of products but still have not sorted out basic stuff on the MxB. Spring? Last spring more like it.

I will believe it when I see it.

Spring 2019 in Northern Hemisphere will begin on
Wednesday, 20 March
and ends on
Friday, 21 June

Just to be clear.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: minus_ego on February 12, 2019, 04:56:12 pm
I completely agree with people's frustration towards arturia's response on this issue.  They seem to have sacrificed long term customer satisfaction with short term gains from new product launches.

That being said, I am willing to work with them and provide feedback if that will expedite any bug fixes.  I hope Arturia is taking note though.  This frustration I have felt will color my decisions in the future about spending any more on arturia products.  I love my minibrute, microbrute, and matrixbrute.  You should be commended on your approach to analog synthesis but it boggles the mind to release something as complex as the matrix brute and not have any updates for more than two years.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on February 24, 2019, 06:12:13 am
While driving around today, I noticed trees full of blossoms -- Spring is almost here...  ;D
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on February 24, 2019, 09:48:43 pm
 8)
 I have a daughter on the way this spring and, between you and I, I'm almost as excited about this. :o
 Come through on this Arturia!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on February 24, 2019, 10:35:14 pm
8)
 I have a daughter on the way this spring and, between you and I, I'm almost as excited about this. :o
 Come through on this Arturia!
Difference is your daughter will arrive round about on time as promised, not some vague time between March and June or perhaps even later.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on February 25, 2019, 11:24:20 am
Good point Major. Haha.
 
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on February 25, 2019, 01:30:08 pm
My two cents worth (risking my Karma taking a battering again from people who disagree with me, but oh well..)

Arturia is juggling too many plates. This Matrix Brute thread runs to countless pages full of users who have been pleading for an update to fix firmware bugs for up to two years. Apparently you're getting your wish in 'Spring', but it's been a long two years.

Arturia seems to have a complete lack of passion to lead the pack by proactively taking the initiative to update their existing products with new innovative features and quickly and efficiently patch well-documented firmware bugs. Instead we have the Features Request and Technical Issues subforums where Joe Public does the role of the R&D manager and 'beta tester' for free. But by and large they are ignored anyway, because 16 femtoseconds after a product launch, Arturia's attention has moved on to developing the next headline-grabbing product, instead of proactively patching the holes in their existing products' firmware and striding ahead with ideas and innovations to make those products class leaders.

Arturia were better when all they did was make synth emulations. It's far better to be recognised as the undisputed Jedi Master of one discipline than be remembered as an also-ran in two dozen.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on February 26, 2019, 12:27:27 pm
Aren't most of their products very good/excellent? Even my nag nag thread here does in the end prove one thing: most of the users here regard the Matrixbrute as one of the best monosynths ever made.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on February 26, 2019, 01:36:49 pm
Aren't most of their products very good/excellent? Even my nag nag thread here does in the end prove one thing: most of the users here regard the Matrixbrute as one of the best monosynths ever made.
It probably depends who you ask. I've always been reasonably content with their software, other than when they try to take the p*ss with the upgrade prices. But you don't have to look too far in this forum to find buyers of Arturia hardware who feel a bit abandoned, some who have hinted (or explicitly stated in some cases) that they wouldn't buy Arturia products again.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on February 26, 2019, 02:27:04 pm
maybe i did miss it, but i haven't seen any comment so far saying, a hardware unit from Arturia would be unusable. I read a few that seemed to be a bid overreacting = "i never buy a synth from them again because the OS update is not here already".  But the vast majority says: ok, i am rather annoyed to wait so long but still i love my *brute or whatever.

I said it a few times before: The  Matrixbrute is a milestone for me (just as PIGMENTS) . If it wasn't i wouldn't have bothered to open this thread.

I just mention it from time to time, because i don't want this thread spread the - in my opinion - wrong message, Arturia would produce crap. It is exactly the opposite, i enjoy a lot using what i got from them.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: bonogoldbaum on March 11, 2019, 06:20:03 pm
when u will finally make an full firmware and software update fpr the matrixbrute!??
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on March 11, 2019, 06:22:02 pm
I don't know why (maybe I am just pessimistic by default) but I am not holding my breath for this firmware update. It just sounds too good to be true, and spring is just around the corner. Maybe is scheduled for spring 2021? ::)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on March 12, 2019, 11:02:24 pm
Hey VAU, I understand what you want to say, when you say, some of us would just be like: "i never buy a synth from them again because the OS update is not here already" , but thats really not all there is to it.

I, for what it´s worth, do feel like not buying any more Arturia stuff, and sure, the fact that the MB is still buggy and neglected after all this time plays a big role for this sentiment. But there is definitely more.

Yes, the poor MIDI Sync DOES make the MB unusable for  me in quite a lot of live situations. That is a huge problem.

I would like to use it as the heart of my modular, but I need sync, and the fact, that the LFOs can´t play in synced cycles longer than a beat of the sequencer is ridiculous (try it, sync the LFOs and make them somewhat slower, and you will find, that they get retriggered with every beat. Drives me nuts). Not just as ridiculous as not being able to play triplets, but it feels more like bug, whereas the missing triplets rather feel like, I don´t know, a hint that the programmers themselves don´t make music at all?

Well, all that is sad and problematic and CAN render the MB useless (albeit only in quite specific contexts), but it would be tolerable, if there was some kind of feeling that anybody cared. And this brings us to the real reason, why people are upset and why Arturia as a company dies for me: Freakin´ customer support! Man, if someone here on the forum would just say "hey guys, we understand you, it´s f*d up, but we can´t do it, the only programmer who understands the code of the Brute has left us and we are just helpless..."  I WOULD ACCEPT IT AND GET OVER IT.

But simply ignoring all those customers that bought a 2000 (in my case) Euro synth? No way man. Making a feature request section on the forum and giving a flying f...ish? No way man. Telling us on FaceBook to go to the forum to voice our troubles, after we did that for years, and literally noone cares? No thank you, Arturia!

Cause you know what? There is another pretty important reason, why I don´t feel the need to spend my money and my time (figuring out a completely undocumented device on my own, finding issue after issue) on another Arturia product ever again: There is a lot of really awesome companies out there, that do a lot better. Since I have some MakeNoise gear, my MatrixBrute has become a beautiful, overpriced and very heavy Keyboard, that I sometimes start using as a synthie again but then I run into some issue and I end up on the forum, like NOW. I will not get into a debate about better sound, as that is a matter of taste, but if something would be going on with my O Coast on the scale of the problems we experience here, I am confident that they would fix it in the next month. And be really nice. And say sorry. And that matters. Really.

And you know what? The O Coast is flawless. Sure, it still gets the occasional update, but it wouldn´t need to, it´s doing everything as advertised.

I know, it is an unfair comparison, I know, I am just being butthurt, I know, I complain about wasting my time while writing a damn essay in an internet forum... But sometimes, just sometimes, I have this tiny glimpse of hope, that someone from Arturia does sometimes check the forum and sometimjes just cares a tiny little bit about us nerds out here, and thinks "well, guess I should tell them what the problem is", even if the Marketing department hates him or her for doing so.

Until then, I shall spend my money for some Mutable Instruments and keep believing in a better world.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: tontheroad on March 13, 2019, 12:24:24 am
^^^^

What he said is right. It’s a great synth. It could be an awesome synth with some new firmware love and attention. Get on it Arturia.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on March 13, 2019, 11:51:09 am
Spring starts in exactly 1 week. If no update occurs within the time period they have stated, I will unload my matrixbrute asap and never even utter the word Arturia again in my life. I will make sure my supplier is fully aware of the reason why as well; my brute is still on warranty and not working as advertised.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: TimeEchoProductions on March 14, 2019, 03:55:56 pm
Dear Arturia,

This is supposed to be your Flagship product,
Treat it as such.
Thank you kindly.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on March 15, 2019, 05:51:51 am
Maybe I had misinterpreted when the next update will be released but it was my impression it was moved up in schedule from Summer 2019 to Spring 2019.

And from where my carbon resides, the astronomical start of Spring 2019 in Northern Hemisphere will begin on Wednesday, March 20 and ends on Friday, June 21.  And if we're referring to meteorological start of Sprint, well then that started almost two weeks ago...

The way that I see it is that Arturia made a commitment to release an update sometime in Spring, which by my clock is sometime between 3/20 and 6/21.

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on March 15, 2019, 01:07:01 pm
Arturia did say they would deliver in Spring. Which to be fair to them doesn't start til next week, and even then that gives them a three month window before users can complain. On the other hand, in my job, I sure wish I was given the liberty of a vague three month window to deliver or not deliver on my promises...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on March 20, 2019, 10:20:36 am
Spring has sprung!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on March 20, 2019, 12:02:58 pm
Here's a timer counting down the remaining days of Spring 2019  https://howmanydaystill.com/its/summer-2068 (https://howmanydaystill.com/its/summer-2068), just saying...

EDIT: As pointed out by MajorFubar, the link above is not calculating days correctly.  So please disregard and use this instead https://days.to/until/summer (https://days.to/until/summer).
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on March 21, 2019, 11:38:53 am
See attached  ;D
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on March 21, 2019, 12:32:33 pm
Here's a timer counting down the remaining days of Spring 2019  https://howmanydaystill.com/its/summer-2068 (https://howmanydaystill.com/its/summer-2068), just saying...
According to your timer it's 70 days til Summer, which as of today gives 30th May. Sorry to disappoint you but Summer doesn't start on 30 May, it starts on 21st June  :)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on March 21, 2019, 11:28:41 pm
God dammit major. I was feeling good there for a minute. Haha
  ;D
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on March 22, 2019, 03:46:23 am
Yup, you’re correct.  This time calculator is more accurate.
https://days.to/until/summer (https://days.to/until/summer)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: FrequencySounds on March 25, 2019, 11:47:59 am
We have also been waiting for ages to get the update.
But we stay positive that it will happen although at some times it seems hard.
Fact is :
The MB is already a monster as it is so to bash it would not seem fair.
But the update would indeed take it to the next level.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on March 28, 2019, 01:55:30 am
 Or at least make it fully functional!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: FrequencySounds on March 28, 2019, 09:56:25 am
Or at least make it fully functional!

This !
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on March 28, 2019, 09:56:40 am
And we are not bashing the MatrixBrute, we are bashing Arturias handling of the situation!

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: ugerhard on March 28, 2019, 11:30:50 am
This is in the current Arturia newsletter (https://www.arturia.com/images/newsletters/2019-03-15-blast-matrixcase-available/2019-03-15-blast-matrixcase-available.html):

"We've been listening to your feedback and compiling feature requests, and we'd like to let you know that our development team is currently working on a firmware update for MatrixBrute. Keep an eye on our newsletters for more updates in the future."

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: sermax on March 28, 2019, 12:58:39 pm
I am very excited about it. I am only wondering when it will be released  ;)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on March 28, 2019, 02:16:08 pm
I am very excited about it. I am only wondering when it will be released  ;)

The plan is for sometime during this Spring.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrSax on March 28, 2019, 05:36:54 pm
I think we can all be very encouraged by the email this morning. Although this firmware update is long overdue, we already have a killer synth, and Arturia making a high quality case available for the Matrixbrute and the public announcement of the forthcoming firmware update show that Arturia is standing behind the MxB moving forward. As much as I would have loved for the update to arrive today, I see the email as a big plus for the future of the MxB. In some ways I see the Flightcase an almost bigger victory as it represents a monetary investment by Arturia into the preservation and continuation of the MxB.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on March 28, 2019, 10:47:15 pm
 I'm sure with all of the public pressure put onto them, Arturia will release a brilliant firmware release. They've fumbled, but with this release, they will regain a lot of credibility with me.
 Cheers to Arturia for getting this going!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on March 31, 2019, 01:50:30 pm
This is in the current Arturia newsletter (https://www.arturia.com/images/newsletters/2019-03-15-blast-matrixcase-available/2019-03-15-blast-matrixcase-available.html):

"We've been listening to your feedback and compiling feature requests, and we'd like to let you know that our development team is currently working on a firmware update for MatrixBrute. Keep an eye on our newsletters for more updates in the future."


i'm afraid that this means: sorry, we need another 6 months
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on March 31, 2019, 04:38:39 pm
This is in the current Arturia newsletter (https://www.arturia.com/images/newsletters/2019-03-15-blast-matrixcase-available/2019-03-15-blast-matrixcase-available.html):

"We've been listening to your feedback and compiling feature requests, and we'd like to let you know that our development team is currently working on a firmware update for MatrixBrute. Keep an eye on our newsletters for more updates in the future."

i'm afraid that this means: sorry, we need another 6 months

Am not sure how you made that connection but I don't read it that way.  They have just publicly announced there will be an update but there's no verbiage indicating timeframe.  The way that I read it is that they're encouraging us to keep the synth and buy the case if you're a road performer.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on March 31, 2019, 09:20:23 pm
They've promised me personally that the firmware update would be delivered "this spring". I am very excited about having my matrixbrute fully functional and being further developed. That being said, it has been over 2 years without even 1 bug fix. I will be off loading this synth asap if there is not a firmware update by the end of spring.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on March 31, 2019, 11:44:38 pm
I too am hoping to have a fully functional board by end of this Spring.
And would be very grateful if the update also included new features beyond just bug fixes.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on April 02, 2019, 07:33:42 pm
Finally !!!!


the one and only ARTURIA programmer finished his work !!! ...































... and we got a 1176, a DBX and a Sta Level compressor version from ARTURIA now, too !!!





they sure will sound good with Matrixbrute recordings ....














Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on April 03, 2019, 04:14:12 pm
ps but again i have to admit: the new ARTURIA products (the 3 compressors) are amazingly good and for existing customers on top extra attractively priced. Which means: i bought them of course;)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on April 09, 2019, 11:10:38 am
https://days.to/spring/2019

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: FrequencySounds on April 09, 2019, 11:27:11 am
going to be a long 73 days
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: gregae2001 on April 11, 2019, 06:56:27 pm
To quote Tom Petty: "The waiting is the hardest part..."    ::)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Neosynth on April 11, 2019, 08:35:22 pm
I know the wait for the update can be long, but
Do you know what bugs and new functions can be added to this update?

To me and all of us, we would do a great favor and would be a leap in the sequence functions, that in this firmware introduce the change of individual parameters per step, would be great.

Greetings Neosynth
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: bunja1979 on April 12, 2019, 06:23:06 pm
Hi,

Unfortunately there is nothing I can say at the moment... But if you want your voice to be heard, please, contact the support services. The more people will do that, the more impact you'll have and the update will happen.

Regards,

Matthieu


ok why dont we all contact them today ? and can transposing be an option real transposing , lete all make a deal to message support today yes ?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on April 26, 2019, 02:28:04 pm
Still waiting  8). I ordered a Microfreak in the meanwhile, still I didn't forget my Matrixbrute!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on April 28, 2019, 09:52:06 pm
@Arturia, when it comes to new features, why not use magnetic labels for the front panel where needed to update or add text or images.

I found that custom magnetic labels cost nothing these days, even in low quantities, e.g. here (https://www.stickersinternational.co.uk/engine-specify-magnetic-signs/confirm/?s=rectangle&w=100&h=8&wu=mm&c=3&cu=mm&q=100&v=16).
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on April 28, 2019, 11:07:42 pm
@Arturia, when it comes to new features, why not use magnetic labels for the front panel where needed to update or add text or images.

I found that custom magnetic labels cost nothing these days, even in low quantities, e.g. here (https://www.stickersinternational.co.uk/engine-specify-magnetic-signs/confirm/?s=rectangle&w=100&h=8&wu=mm&c=3&cu=mm&q=100&v=16).
Arturia are very aware of the option to use magnetic label plates, they have been including them with the KeyLab mkII since launch.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on April 29, 2019, 12:38:31 am
Arturia are very aware of the option to use magnetic label plates, they have been including them with the KeyLab mkII since launch.
Great! :)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: turbo_kev on April 29, 2019, 01:27:15 am
But they didn't supply a mag label for Bitwig Studio
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on April 29, 2019, 01:22:44 pm
https://days.to/until/spring
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: bunja1979 on May 01, 2019, 01:21:49 pm
And again no news about nothing......
They just tell us to send emails so we don’t pollute the forum here for other potential customers to read.
Really I think we can forget about an update.
Arturia is being run as a cash cow now and nothing else.
They just focus on hat makes most money in the shortest of time.
Instead the f keeping developing little things thy should make good and come with a good update for the flagship product.
But I’m nearly sure it will never happen.
The MB is a great synth but it could be so much more....
I’m sure behind the screen now they are working on a Polybrute and then will milk that for a year once it’s out and then once people start to ask about significant updates they will fast starting making another product to push for a year and on and on.....

Sad but nearly sure this is the Arturia philosophy....


come on arturia or ill get disheartened with you I got my keystep
I pretty much wanna doodle on it but sometimes I am playing stuff that doesn't fit so a proper transpose like found on most keyboards would be amazing here cheers come on one small update get a team on it please
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: KrisL on May 01, 2019, 06:03:59 pm
Hi,

Unfortunately there is nothing I can say at the moment... But if you want your voice to be heard, please, contact the support services. The more people will do that, the more impact you'll have and the update will happen.

Regards,

Matthieu

No Matthieu - there is something you could say - something along the lines of 'Arturia would like to apologise for not addressing the problems with the Matrixbrute sooner than we should have.'

The more you deflect, the deeper the hole you are digging RE company reputation. 



The final 5 words of your sentence are a concern i.e

Quote from: Matt Arturia
and the update will happen.


It was also prefaced with an 'if'. 

In other words, if we the customer don't contact, you won't fix the problems with the MB? 


You should be delivering for a number of reasons, namely:

1)  Your instrument is potentially not fit for purpose, given certain functions don't operate as-described
2)  You have a responsibility to your purchasers
3)  Arturia has a reputation to uphold

Delivering an update in order for an instrument to function as described upon release isn't an update.  I'm classing it as the delivery date of the instrument, as up until this point, I don't have the instrument I paid for. 



Extras/updates - I'd pay for those. 
Fixing problems - you should have been on this a long time ago. 


I personally expect the bugs to be addressed.  And no member of the public should have to inform you of any bugs.  You should have a testing/compliance system in place.  This whole process gives off a strong air of complacency. 

Frederic should be aware (and I'm sure he is - as will Arturia investors be aware) that, greater than loss of profit, is loss of reputation.  If Arturia have ever had a high-level audit, they'll know loss of reputation is, in terms of company standing, classed as 'catastrophic'. 


Mathieu/Frederic/whoever else at Arturia is reading this - let me ask you a very simple and very direct yes/no question:

Are the Matrixbrute problems going to be fixed, as promised, before the summer? 


'Updates' are secondary.  Are you going to fix the long-standing problems with the synth?


A staff member saying 'if you do this, we may deliver' isn't good enough.  It is an insult.  You are angering your paying customers.

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on May 01, 2019, 08:15:03 pm

Are the Matrixbrute problems going to be fixed, as promised, before the summer? 


'Updates' are secondary.  Are you going to fix the long-standing problems with the synth?


A staff member saying 'if you do this, we may deliver' isn't good enough.  It is an insult.  You are angering your paying customers.

I think this is the main point. I surrended and bought a Microfreak (so probably my opinion doesn't count, since I keep funding Arturia), yet I feel like the way they mistreated their customers is the worst I've ever seen so far. They found the time to develop several virtual instruments and FXs, hardware sequencers, keyboards, synthesizers and drum machines and did not address major bugs that are affecting their flagship. The only reason why I bought a Microfreak is that - considered the price tag - I don't mind if they don't take care of every single aspect: if it fails to satisfy my expectations, I'm just going to sell It. But the Matrixbrute was meant to be a lifelong companion, and it feels like Arturia is making fun of me, cause I was fool enough to trust them
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Edouard_Arturia on May 03, 2019, 03:21:10 pm
Hello.

The Matrixbrute developer is working full time on the MatrixBrute update.

> Bugs are being addressed

> New features are being implemented

We are still aiming at the beginning of summer, hoping that the test/beta-test will not dig out bugs that could delay the release.

Cheers

Edouard
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on May 03, 2019, 04:09:34 pm
Hello.

The Matrixbrute developer is working full time on the MatrixBrute update.

> Bugs are being addressed

> New features are being implemented

We are still aiming at the beginning of summer, hoping that the test/beta-test will not dig out bugs that could delay the release.

Cheers

Edouard

Many thanks, Edouard, for your kind reply. Sorry if sometimes our comments can sound pretty agressive: having to wait two years and a half for bugfixes can be pretty frustrating, when you are using Matrixbrute on a daily basis. Anyway, I am very glad to hear this from you, and looking forward to the update  8) Meanwhile, I will have some spare time to get acquainted with the Microfreak!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on May 03, 2019, 07:57:23 pm
That kind of clear and honest communication will go a long way in redeeming your brand.
 I am VERY excited for what potential the team unlocks from the brute!
 Keep us in the loop. I'm sure most of us would prefer the update to be thorough and a bit late rather than rushed and incomplete; as long as we are being made aware of the situation.
 Thanks Edouard!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: rens on May 03, 2019, 11:49:14 pm
Quote
I'm sure most of us would prefer the update to be thorough and a bit late rather than rushed and incomplete; as long as we are being made aware of the situation.
 Thanks Edouard!

This. 
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: aWc on May 04, 2019, 12:17:13 am
Good news. May I suggest to Arturia to recruit our own Dr Justice as a beta tester? I think I speak for most around here saying that he has the deepest knowledge of the MatrixBrute, including having precisely documented all the known bugs, and suggested the most pertinent improvements.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on May 04, 2019, 09:56:23 am
I'm sure most of us would prefer the update to be thorough and a bit late rather than rushed and incomplete; as long as we are being made aware of the situation.

+1
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Jimger on May 04, 2019, 12:30:39 pm
Quote
I'm sure most of us would prefer the update to be thorough and a bit late rather than rushed and incomplete; as long as we are being made aware of the situation.
 Thanks Edouard!

This.

+ another 1
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on May 04, 2019, 10:03:58 pm
I'm sure everyone values your honesty. However, for months, the ETA has been "in Spring". Now that we're half way through Spring or thereabouts, it's now "hopefully beginning of Summer" (paraphrasing you, but that's the gist). If this ETA drifts any more to the right, it's going to grow itself a toothbrush moustache and start strutting about in a goose-step.

Some members here say they have been waiting two and a half years for bug fixes. Can't they at least have the bug fixes now, and let's worry about all the shiny new features when they are fully ready and tested?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: minus_ego on May 06, 2019, 06:36:48 pm
On the subject of promised dates, the Matrix brute was announced in Jan 2016 with an initial release date of Spring 2016.  My pre-order (which I placed as soon as it was announced) shipped end of January 2017.  I would recommend continued patience.    ;D
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Howard Scarr on May 07, 2019, 08:15:06 am
Also very much looking forward to the update. Learning patience...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: turbo_kev on May 07, 2019, 06:46:30 pm
I hope they can do something about auditioning new pre-set's
from the midi control centre .

im really fed up with having to close my daw , just to send a new patch /es

then having to open my daw again to listen to it

is it not possible to have something like a vst version of midi control centre from within the daw

cheers
kev


Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on May 07, 2019, 08:17:59 pm
i wish there was an extension box with proper display and loads of RAM

tubbutec or lintronics ?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: KrisL on May 21, 2019, 02:39:28 am
Hello.
Hello.



The Matrixbrute developer is working full time on the MatrixBrute update.
I don't expect anything less, given I/we are paying his and your wage. 



> New features are being implemented
  If bug fixes were delivered in a timely manner, you could probably have sold updates as add-on packs.  I'd have paid for them (if bugs had been addressed).  This is potentially a missed business opportunity. 

But I'm not giving any more money to Arturia until you deal with extant problems. 


Lumping the two together (bugs and updates) comes across as an excuse for delays. 

If this were my company and I had sold a relatively expensive product with numerous bugs to many individuals, I would take it upon myself as a moral obligation to fix these problems as quickly as possible.



> Bugs are being addressed
  Hopefully fully dealt with, and fixed entirely. 
 


We are still aiming at the beginning of summer
Wait - I thought it was Spring?

...and here we go again with Arturia potentially losing customer confidence. 

Promising a date and not delivering smacks of (at best) poor management.  At worst it smacks of complacency/indifference.

Don't give the public dates if you can't deliver.  You are breaking trust.

I would have cared less if you proposed a date for December.  But when December arrived, I'd be expecting you to live up to your word.


I assume Frederic reads messages posted on his site.  Frederic - please take seriously what your customers are saying.  You already said on inside synthesis' promotional video for the MB that customer service was going to be a priority. 

What happened?

There is an element of casual RE addressing customer concerns/dealing with problems RE existing gear that is either severe oversight, or is an issue at management level. 

Everyone is expendable. 

       


hoping that the test/beta-test will not dig out bugs that could delay the release.
  Given your developer has been working on this for 2 years, I'm sure it'll be bombproof. 




Cheers
  Slightly casual for my taste when you have thousands of my money in your bank account and I have an instrument (instruments, given I have more than one Matrixbrute) that partly doesn't do what I was told it would do, but I'll go along with your tone for now: 

Cheers.



You said spring.  Spring is nearly over.  Perhaps you shouldn't have said spring.  If spring wasn't enough time, this is, again, poor management RE calculating workload/schedule (and compensating for potential bumps in the road).  That, or resources have been thrown at this last-minute (...which would be a concern).

 

PS have you dealt with/are you dealing with the triangle wave issue?



Kris
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on May 27, 2019, 06:41:06 pm
Arturia, I know you are actively working on this update, but may I ask you how it is going? 
I have had a terrible week, struggling with my job, a painful gastritis and a faulty Microfreak (which is now being repaired by the official italian distributor); good news on my favourite instrument would probably make my day! ;D
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on May 30, 2019, 02:14:41 am
23 days left til end of spring 2019...

(https://s.wincalendar.net/img/en/days/june-21-2019.png)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on May 30, 2019, 12:52:53 pm
23 days left til end of spring 2019...

(https://s.wincalendar.net/img/en/days/june-21-2019.png)
Last post from Arturia (03 May) it's now going to be summer.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on May 30, 2019, 02:41:25 pm
Summer 2019?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on May 31, 2019, 05:55:54 am
Ha!  Yes, I would hope in 2019
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on June 05, 2019, 04:36:18 pm
Two years is an epic amount of time to fix some bugs and add some features. Can anybody enlighten me as to why this is taking soooo long? The MxB is just a synth. Its not like it is a space rocket on its way to Mars that needs special science stuff for space rockets.

He did say beginning of Summer which to be fair is the end of Spring. So only two weeks to go!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: KrisL on June 06, 2019, 07:18:37 pm
Two years is an epic amount of time to fix some bugs and add some features. Can anybody enlighten me as to why this is taking soooo long?

I'll have a stab at some potential reasons:

1)  Complacency/indifference from the top
2)  Attention focused elsewhere - which equates to little-zero customer follow-through
3)  Poor management
4)  Lack of a compliance checklist
5)  Non-existent time/resource allocation
6)  Arturia acting only when they have to - not because they want to retain a loyal customer base
7)  Disagreement with original designers/no contacts to implement fixes
8 )  Incapable of actually implementing fixes (probably unlikely, but not necessarily so if point 7 is the reason)
9)  Arrogance
10) Office/workplace attitude.  Which I've personally seen (often) in workplaces i.e too much focus on everyone in the office being 'friends' - to the point where the office becomes a small & complacent cult-world in itself, with little-no concern for the outside world.


Arturia - your customers are not just hobby musicians (not that this should make a difference - all customers should be treated with equal respect and care), but also professional musicians with industry contacts.  Your reputation could nosedive at an alarming rate if the subject of the MB/Arturia arose in a studio.


There needs to be an attitude change.  Frederic promised this a number of years ago.  I'd say he has failed.
If the problem isn't stemming directly from Frederic, he should give serious thought to either having words with his staff, or he should consider letting go of the individuals contributing to the problem.

He should also have words with Edouard RE casual posts on the MB fb page.  A casual approach is viewed as smug when there are tasks waiting to be done.  Please tidy up the bomb site before inviting us round for dinner.  Not that we the customer should even feel the need to offer solutions.   

The reputation of the company should come first.  And presently that reputation is, in certain circles, sinking (see the EMS/VCS3 post on muff wiggler.  Many are abandoning ship/have abandoned ship).  The worst Arturia could do is bury their head in the sand.     


None of the above matters, as everything above are issues that should be dealt with internally.  The end-user shouldn't be having to question reasons why a company have failed to deliver in a timely and respectful manner.  The question shouldn't arise in the first place.  This in itself is a failure.


Ultimately, all owners of Arturia equipment will likely come to the conclusion that, irrespective of reason, there is no valid reason for what should be valued customers having to wait 2 years for a flagship bug fix.


Even when this fix comes, Arturia shouldn't expect eternal gratefulness from MB owners. 

'Get your act together and don't let this ever happen again' would be a good outcome for them. 


Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on June 07, 2019, 04:18:26 pm
 I agree with all of the above mentioned and would like to add by saying:
-  I for one dont really care about Arturia as a business, that isn't my circus. I have my own business and family to worry about.
- If Arturia can make it good and finally complete development on the VERY expensive instrument I purchased from them, It will go a long way regarding their reputation and my future business purchase decisions.
- My opinion as to why the repairs/complete development did not happen:
    Arturia is a business (and a young one at that). The management obviously thought they could get away with not looking after their past releases without it having an affect on their bottom line. Many Brute owners, myself included, brought our concerns into public forums and,  I'm guessing, it has caused a financial loss for them. Judging by the company's past decisions, I cant see any other reson for them to finish the brute. Or perhaps peoples speculation about multi-voice cards to add-on to the Brute etc. are a real possibility....
 Cheers.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on June 07, 2019, 07:20:47 pm
I just think they're like UK insurance companies, it's all about attracting new customers, not appeasing existing ones. Releasing shiny new hardware and software brings in new customers, because people will buy those things, but existing customers not only expect bug fixes for free (they have a right to) but they aren't prepared to pay for firmware upgrades and enhancements either, so there's no immediate financial incentive to focus resources on those things.

New hardware and software gets a 6-8 week window after launch where the product-specific support team is active on here and there are a flurry of 'dot' upgrades to fix the first wave of bugs and maladies (see all the activity on the MicroFreak subforum for a current example, but all product releases receive the same). After that window has expired, the developers move on to creating the new toy.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MichaelMonkey on June 09, 2019, 03:35:02 pm
Someone probably already mentioned this in this or another thread, but is it possible Arturia knows it cannot quash some of these bugs without some hardware changes, so they are working on both firmware and hardware changes simultaneously?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on June 09, 2019, 05:11:23 pm
Someone probably already mentioned this in this or another thread, but is it possible Arturia knows it cannot quash some of these bugs without some hardware changes, so they are working on both firmware and hardware changes simultaneously?
I don't know of any "bugs" that's tied to the hardware. AFAIK the hardware is solid.

If you encounter anything that seems strange/buggy, please post on the forum and we'll explore and diagnose together, then reporting (through support tickets) anything that's seem like bugs.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on June 12, 2019, 08:39:41 pm

He did say beginning of Summer which to be fair is the end of Spring. So only two weeks to go!

He did say beginning of Summer which to be fair is the end of Spring. So only one week to go!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on June 14, 2019, 06:05:54 am
20.000 clicks ...

but no news...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: yeskeys on June 14, 2019, 05:52:53 pm
I'm pretty patient.  I recently got a Korg Kronos and have spent a ton of time with it, as it's amazing and probably the best keyboard I've ever had, and I've had a LOT of keyboards - I'm late 50's and am very experienced in music technology, not a newbie.

So after months of not being able to tear myself away from the Kronos, I came back to this forum figuring that Spring's almost up and I'll load the new software for my MB.  BTW the MB REALLY pairs well with the Kronos.

Wha????!!  Still not done and pushed to Summer???  This company Arturia sucks.  They fucking suck.  Just make your schematics and OS open source so some responsible musicians with programming know how can take over.  I'll be the first in line.  Arturia should be embarrassed and run out of town.  Unbelievable.

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: WytchCrypt on June 14, 2019, 07:05:40 pm
I've been watching this thread for months every since I bought my MxB nearly a year ago.  As a former software engineer (14 yrs at Sun Microsystems - where Java was actually created...sorry Oracle  ;)) I can only hope that the OS upgrade delay could be due to something I commonly experienced at Sun.  The original programmers who worked on the MxB didn't comment their code then bailed, leaving some new coder(s) thrown into the bug fix project to spend their time untangling an undocumented mess of spaghetti they inherited.  Wouldn't be the first time.  Also, making one change or fixing one bug can negatively effect many other parts of the code and introduce new bugs so all branches of function need to be retested...likely incrementally after each bug fix.  Perhaps the initial developer(s) didn't put documented test procedures in place?  That would make the software QA test process much more difficult and time consuming.  Maybe this is why we hear so little from the company in this thread about the status of the upgrade project?  It's embarrassing to admit on a public forum that your bug fix team has been screwed by your development team  :(

If it sounds like I'm making excuses for Arturia and the time we've been waiting for the upgrade, I guess I'm trying...because the alternative of a company who leaves the owners of it's flagship synth high and dry for so long is an ugly reality I'd rather not be forced to accept  >:( 
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: TimeEchoProductions on June 17, 2019, 12:48:54 am
Pigments got an update....

I know it could be different teams or programmers
but each time a another product gets an update - especially Newer products -  before
their FLAGSHIP, when we have been waiting years,
it feels a bit like a slap in the face.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: geronimo on June 17, 2019, 12:59:09 am
Yes, Microfreak also had an update as well as the CMI V.  :)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on June 17, 2019, 10:38:00 am
Who else has a weird feeling in their bones that this is just never going to happen?

Arturia your deadline is 21/06/2019...

Thats this Friday coming. This thread needs advertising on Gearslutz.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on June 17, 2019, 01:27:45 pm
Arturia your deadline is 21/06/2019...

Thats this Friday coming.
Nope. ETA has been moved right to "beginning of Summer", see post from Edouard_Arturia, page 18, d/d 03 May.
If you ever find yourself hanging from a cliff edge by your fingertips and Arturia have taken over the mountain rescue contract, you may as well just say your final prayers and willingly fall to your death rather than hang there in the vain hope they arrive before you fall.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MichaelMonkey on June 17, 2019, 03:19:19 pm
I know this is probably very much the same as some of the emails many of you have received, but thought I'd share it anyway FWIW.  This is the email I received this morning from Arturia after I requested an update on the update as a new MB owner:

"Hi Michael,

Thank you for your interest on our products.

We're indeed completely aware regarding the fact that users are waiting since a long time ago for this update to happen.

I can already definitely confirm you that my colleagues are actually working on it.

The referenced issues should be fixed and many new features are awaiting as well.

I cannot provide you all the related details but we'll take as much as possible our customers requests into account.

As this is a somewhat important task, and as we'd like it to be as near as what our customer are expecting to this indeed requires time to do so properly.

I do not have a precise date to provide you at the moment unfortunately even if i'd really like to but you can be assured that we'll do our best in order for this to happen.

Indeed, let us know if you need any further information at the moment.

Best regards,
Guillaume - Arturia Support"
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: TimeEchoProductions on June 17, 2019, 10:36:26 pm
Great.. so the eta now went from spring to end of spring to:
“We’ll do our best to make it happen.” With no timeline at all.
Feels quite discouraging.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: yeskeys on June 17, 2019, 11:07:22 pm
Only thing they could do to even try to make it right is to:

1. Fix everything.
2. Send out free MB hard cases to purchasers "bought too early" to receive one free.  They took my money and used it to make free cases for newer users.  They are just making me madder and madder.  And more mad too.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on June 18, 2019, 09:04:01 am
“We’ll do our best to make it happen.”

I truly LOVE my Matrixbrute, but these statements really make me consider selling it (and regret I bought a Microfreak, which - just for the record - was a faulty unit and was sent to repair on day one). Arturia should feel ashamed for what they have done to their customers. Yes, MXB is great synthesizer and - yes - it works darn well for most of the time; minor sequencer limitations are not a problem for me, since I am midi sequencing it pretty much always. New features would be warmly welcomed, but I understand this is not a priority and, when I bought it, I bought MXB for what it was and not for what it could possibly become. But not addressing minor and major bugs for more than two years, and answering with nothing but vague and cryptic messages is starting to annoy me. It is clear that - at this point - they are facing some problems in the updating procedure (maybe the same problems imagined by wytchcrypt). But it is a shame nobody in the whole company is taking any responsibility for this shipwreck; they are just trying to keep it a secret (which is good as long as you quickly overcome your difficulties, but unacceptable at this point).  :o
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MichaelMonkey on June 18, 2019, 03:19:12 pm
Great.. so the eta now went from spring to end of spring to:
“We’ll do our best to make it happen.” With no timeline at all.
Feels quite discouraging.

Although I have no way to know this, and it is true I haven't been "waiting" for a firmware update for very long, I don't read this one sentence as an indication of a change in direction, policy or prediction from Alturia from the other statements that an upgrade is in the works and nearly done. (e.g. should be out by beginning of summer). You can tell from the entire email that this person was doing his best to be encouraging and supportive, but without providing specifics, and doing so with English as his non-primary language.  Seeing the email from that lens, I took it as simply more of the same.  I probably shouldn't have even posted it since it doesn't really add anything to the equation. 
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: TimeEchoProductions on June 19, 2019, 12:03:01 am
Fair enough. I sincerely hope they come out with
the update soon, and that they totally nail it and
redeem themselves.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MichaelMonkey on June 19, 2019, 03:22:47 pm
One thing I really really hope they put into the update, which seems like it would be simple and a no-brainer and very useful, is to be able to send midi control messages from all knobs and sliders. There are others who have mentioned this for various sensible reasons (like working within DAWs) and I am sure that would be useful.  My specific reason for wanting it is that Spectrasonics have told me that they want to do a hardware integration with the MatrixBrute for Omnisphere but that they too are waiting for an upgrade with this functionality.  Like others here, I love the fact that I can use the MatrixBrute with all of its functionality without a computer.  I have had it set up in my music studio for just over a week.  I have connected it via audio, midi and CV outputs and inputs to my Moog Mother-32, my Korg Minilogue, even my Korg Kronos, without ever once turning on my Mac--and I have had such a blast. On the other hand, once I really get a handle on the deep programming of the MatrixBrute itself, it would be really cool to have access to its plethora of knobs and sliders as a controller for Omnisphere.  It is difficult to imagine a synth more cut out for such a use as the MatrixBrute.  I will send a ticket to Arturia asking for this and letting them know Spectrasonics told me they too are waiting for this (I have to believe they already know this and have known it for a long, long time).
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on June 19, 2019, 04:40:01 pm
One thing I really really hope they put into the update, which seems like it would be simple and a no-brainer and very useful, is to be able to send midi control messages from all knobs and sliders...
It does this already, ref. user manual section 6.1. You need to have "MIDI param send" and "MIDI param receive" set to "On", using the MIDI Control Center (they're on as default). You can also set "Enable 14.bit automation" to "On" in the MCC to get many of the knobs to use higher resolution (than the usual 7 bits) for the CCs.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MichaelMonkey on June 19, 2019, 04:48:01 pm
One thing I really really hope they put into the update, which seems like it would be simple and a no-brainer and very useful, is to be able to send midi control messages from all knobs and sliders...
It does this already, ref. user manual section 6.1. You need to have "MIDI param send" and "MIDI param receive" set to "On", using the MIDI Control Center (they're on as default). You can also set "Enable 14.bit automation" to "On" in the MCC to get many of the knobs to use higher resolution (than the usual 7 bits) for the CCs.

I wonder why Spectrasonics is saying they are waiting for this from Arturia then.  Do they mean they are waiting for something else?  This is what they sent to me in response to my request that that they add the MatrixBrute to their list of hardware integration synths for Omnisphere: "Regarding the Matrixbrute – we are actually waiting on Arturia to release a firmware update that allows the front panel of the Matrixbrute to send MIDI data. As of now, the majority of buttons and knobs don’t send MIDI data making it impossible to create a hardware profile for it." And in a follow up email after I suggested this functionality was at least partially available, they said this: "As mentioned – some knobs and buttons don’t send MIDI yet which is why we’re still waiting on a firmware update."  Are they just wrong, or am I missing something?  I hope they are communicating with each other directly, so Spectrasonics can get whatever they need to add the MB to their list of hardware integration with Omnisphere.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on June 19, 2019, 05:07:58 pm

I wonder why Spectrasonics is saying they are waiting for this from Arturia then.  Do they mean they are waiting for something else?  This is what they sent to me in response to my request that that they add the MatrixBrute to their list of hardware integration synths for Omnisphere: "Regarding the Matrixbrute – we are actually waiting on Arturia to release a firmware update that allows the front panel of the Matrixbrute to send MIDI data. As of now, the majority of buttons and knobs don’t send MIDI data making it impossible to create a hardware profile for it." And in a follow up email after I suggested this functionality was at least partially available, they said this: "As mentioned – some knobs and buttons don’t send MIDI yet which is why we’re still waiting on a firmware update."  Are they just wrong, or am I missing something?  I hope they are communicating with each other directly, so Spectrasonics can get whatever they need to add the MB to their list of hardware integration with Omnisphere.
No they're not wrong in saying that "some knobs and buttons don’t send MIDI yet". You can see in the manual section 6.1 which knobs send and receive MIDI (almost all of them), and that no buttons send MIDI. What it has is still enough to use it as a MIDI controller, and to make automation tools (if you run Cubase or Ableton there are already community made MIDI device definitions for those).

One of the repeated feature requests has been for the buttons to send and receive MIDI for more complete automation.

One of my top three wishes for the MxB is for it to get a full MIDI Sysex protocol, supporting request, send and receive for every parameter (includes the mod matrix and the sequencer), as well as patch dumps. This would open up for true MIDI editors and full remote control, and allow the community to start working on such tools. It would also be an insurance against the MCC reaching end of life at some point (I intend to still be using the MxB in 30 years time, and there are no guarantees that the MCC will be around then, running on the OSes of the time). I don't know how tight integration Spectrasonics is doing (never used their stuff), but if they're holding off things perhaps they too are waiting for a full sysex protocol
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on June 21, 2019, 09:50:00 am
Today is the end of spring. It would have been a good day to release a firmware update. BUT instead they release yet another hardware product. WTF.  ??? Really disappointed with Arturia.

The Matrix Brute is NOT the best analogue mono etc like they spout in their advertising blurb.

Now the bleeding thing won't do a tune "tuning failed". Geeesh. This is without anything plugged into any cv.

TBH I have a feeling in my bones that this update will never happen. This is based on the pattern of their behaviour so far. So all you MxB users better get used to the fact that it may be like this forever.

So only even divisions no odd divisions at all for the LFO meh and a sequencer that is barely finished meh. Plus so many other things the other members have logged as bugs or missing features. meh.

It is so disrespectful for them to be offering a free case to NEW buyers while we furnish their business with our hard earned cash $2000 + and are still waiting for them to finish building the MxB.

Certainly won't be buying anything from them again especially with the slew of people getting bricked DOA Microfreaks.

If they could just be honest with us that would be a start. Some communication with clear facts about what is happening would stop angry people like me making posts like this ^.

Arturia! TALK TO US.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Edouard_Arturia on June 21, 2019, 11:21:06 am
Hello everyone.

Quote
If they could just be honest with us that would be a start. Some communication with clear facts about what is happening would stop angry people like me making posts like this ^.

Indeed today is the summer solstice.
Sadly, we are not able to deliver the update today.
Even though my colleague is doing his best to deliver this right on time, the firmware update is not ready yet.

Still, things are moving forward, and we are committed to deliver a great update.
Unfortunately, to make things right, more time is required.

Quote
Some communication with clear facts

I tried to post from time to time, but yes, I haven't posted "facts"
I can show you this as a proof that things are moving on.
I won't tell you what it is, but some of you may guess...

(https://i.imgur.com/VQksMgE.png)

Best regards

Edouard
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on June 21, 2019, 01:53:35 pm
...the slew of people getting bricked DOA Microfreaks....
Where are you seeing this? Google can't find it for me...

Edit: No answer was forthcoming, and Google still can't find any report of DOA or bricked MicroFreaks for me, so this is simply not the case then. It's fine to be frustrated by a late update, but making up stuff like that is not cool at all.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on June 21, 2019, 03:36:04 pm

I tried to post from time to time, but yes, I haven't posted "facts"
I can show you this as a proof that things are moving on.
I won't tell you what it is, but some of you may guess...

(https://i.imgur.com/VQksMgE.png)

Best regards

Edouard

I had written a long post regarding this lack of communication, my mistrust towards Arturia and my doubts concerning this update. Yet, when I read your post - Edouard - I decided to delete it, because I appreciated your effort and didn't want to pile on. Yet, see, in this very case you didn't provide any specification nor deadline, but FOR THE FIRST TIME IN TWO YEARS AND A HALF we had the proof that someone is actually taking care of our beloved MxB. I think that this is what us customers are asking for. After all this time, we ask to be informed and reassured. I think you understand that, in 2019, people buy and sell synthesizers very fast: is hard for us to justify having a 2000eu piece of gear sitting on our desks for a three years period, leave alone a piece of gear which is affected by several bugs and clearly needs a makeover. Many of us are/were wondering about selling their unit, but decided to trust you and patiently wait till the update is ready; you should be proud of this, because it testifies how much people love MxB. I don't think I would have waited so long for another synthesizer. Given that, don't take our love for granted and PLEASE, PLEASE come here more often to give a sign of your (I am referring to the whole company) commitment.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on June 21, 2019, 05:11:05 pm
Merci Edourd!

 This is exactly what I hoped for. Take the time that the update needs to be the best, just let us know how things are going from time to time. I love my brute and am willing to wait for a good thing.
 As was said though, please dont take your customer's patience for granted; we have invested a great amount of money in your company with this purchase and expect respect for that.

... Looks like it may be ratcheting implementation in the picture, or some sequencer updates?!

 I'm vibrating with excitement!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on June 21, 2019, 05:46:35 pm

... Looks like it may be ratcheting implementation in the picture, or some sequencer updates?!

 I'm vibrating with excitement!

One thing I noticed is that, in the picture, all the lights of lfo2 are turned on. Could be because of a sort of debug mode, but, if this picture is lfo-related, I would rather speculate on a sort of customizable lfo waveform which you can draw using the mod matrix! Otherwise, if sequencer-related, it could be a new way to draw automations.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on June 21, 2019, 06:12:31 pm
Oooooooooooooooo ;D
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: KrisL on June 21, 2019, 08:47:27 pm
Hello everyone.


Sadly, we are not able to deliver the update today.
Even though my colleague is doing his best to deliver this right on time, the firmware update is not ready yet.

Unfortunately, to make things right, more time is required.

Hello Edouard.  Thanks for the information.  However:


Don't release statements in the first place if you can't keep to your word.  It makes Arturia look incompetent/incapable of assessing/projecting timescales.

You've had over 2 years 'to make things right'.  Throwing resources at a project a week or so before projected delivery is, at best, shoddy.


There's a simple question Arturia have failed to answer: why has it taken so long to address this issue?   
 


Will I personally thank you when the update is delivered?  Yes, of course. 
But this doesn't mean your management structure doesn't need to take a serious look at itself.  Or have a serious think RE image projected.  Or address why this took so long.
   

PS I just reread your post.  Do you realize there is no apology in it?

An apology would go a long way... 


You (Arturia) should probably offer an apology once this update is released. 

 
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: WytchCrypt on June 21, 2019, 11:04:02 pm
One thing I noticed is that, in the picture, all the lights of lfo2 are turned on. Could be because of a sort of debug mode, but, if this picture is lfo-related, I would rather speculate on a sort of customizable lfo waveform which you can draw using the mod matrix! Otherwise, if sequencer-related, it could be a new way to draw automations.

Also, none of the retrig lights are on  ;)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MichaelMonkey on June 22, 2019, 04:51:09 am

My take is that the MB is worth keeping as it is, with a few bugs and the potential for better implementation of Midi, Sequencing and Mod routing a possibility, but for now not a reality.  So, in reality, if there never is a firmware update, although that will be a shame, I think I will still be happy with my MB. I could say the same kinds of things about my Minilogue and my Kronos--both of which still have limitations that Korg has not decided to expand upon or fix.  Yet, I am fine with both as they are, despite these limitations.

This email from Edouard makes it clear there is going to be a firmware update for the MB, at least someday. So, "Yay!!" 

The biggest surprise to me in the email today from Arturia is the acknowledgment that there is only one single person working on the firmware update, which might explain why it is taking so long.  If true, though, it also might make it more likely that the update will have its own issues.  At least if there were a team, there might be some doing the updating, and some doing the checking on the updates.  Maybe there are, but this sentence makes me wonder:


Even though my colleague is doing his best to deliver this right on time, the firmware update is not ready yet.

Edouard
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: TonyToot on June 22, 2019, 06:48:07 am
Jesus H Christ. What a shit show of a company.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on June 22, 2019, 09:21:41 am
Also, none of the retrig lights are on  ;)

Yes, I have noticed it when I published my previous post. Not sure of what this could possibly mean. Probably this picture has nothing to do with LFOs and lights are being unresponsive during the update process. However, drawing customizable LFOs (or function generators, like in Pigments) would be a hell of an improvement! 8)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on June 22, 2019, 12:29:25 pm

My take is that the MB is worth keeping as it is, with a few bugs and the potential for better implementation of Midi, Sequencing and Mod routing a possibility, but for now not a reality.  So, in reality, if there never is a firmware update, although that will be a shame, I think I will still be happy with my MB. I could say the same kinds of things about my Minilogue and my Kronos--both of which still have limitations that Korg has not decided to expand upon or fix.  Yet, I am fine with both as they are, despite these limitations.

 With all due respect Micheal, and I will add that you obviously have a right to your opinion, but your comparisons are a bit silly:
 The Korg Kronos is on version 3 of its firmware and being continuously updated to fix bugs and add features while the Matrixbrute had one update upon release and has been ignored since.
 The Minilogue, seriously?! You're comparing a less than $500.00 synth with the matrixbrute?!

 This overly forgiving attitude towards a company's greed and disrespect to its customers comes up again and again. I dont understand it. The facts are:
The Matrixbrute is a flagship synth that sells for a flagship price.
The matrixbrute is not fully developed
The matrixbrute is full of bugs
If the matrixbrute does not receive full MIDI implementation, it will be a paper weight in the not so far future.

 Dont kid yourself, Arturia have purposely tried to screw us. They put all their budget into marketing and thought they could make their sales and walk away. I am very happy that our voices were heard and an update is coming. I have to say though, without an update, the brute may as well be a synth worth $500.

 Arturia releasing this firmware update will repair a bit of the damage, and as Krisl has said: an apology would also go a long way. Had I gone back to make the decision to purchase the brute again, I probably wouldn't have; the loss of productivity and interruption it has caused isn't what I need in my creative life.

 Stop forgiving a company that so clearly gives zero fucks for you.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MichaelMonkey on June 22, 2019, 05:22:19 pm

 With all due respect Micheal, and I will add that you obviously have a right to your opinion, but your comparisons are a bit silly:
 The Korg Kronos is on version 3 of its firmware and being continuously updated to fix bugs and add features while the Matrixbrute had one update upon release and has been ignored since.
 The Minilogue, seriously?! You're comparing a less than $500.00 synth with the matrixbrute?!

Thank you for your response.  I thought it was respectful (to me at least).  I think your frustration with Arturia is deserved and understandable.  You've owned your MB for much longer than I have.  I suppose it's possible I will feel the way you do in a year or two if nothing has changed. On the other hand, from your posts, it is also clear to me that the MB is a much more important tool to you than it is to me--I am a casual hobbyist, probably pretty easily impressed by the magic of the MB.  You've already taught me quite a bit about both the MB and the use of synths in general, so thank you for your contributions.

In terms of my comparison to my other synths, I see your points. It is true that the Kronos has had some firmware upgrades, but there are still many complaints about its OS on various forums. A couple of other things of note. The Kronos came out back in 2011, not 2017. My 88 Key Kronos cost nearly twice what I paid for the MB. The Kronos is a workstation that relies very heavily on its OS and a relatively large (for a synth) touchscreen for basically all of its functionality--which is one reason I wanted an alternative--not a replacement--but something I could use without much need for interaction with its OS: cue the MB. All in all, with only a couple of moderate changes, the Kronos is today pretty much what it was when I bought it back in 2014.  Despite some clunkiness in the way it handles third-party program installations and storage, which is not intuitive and I kind of have to relearn every time decide to load stuff onto the Kronos from my Mac (from what I can tell it basically uses DOS with a "folder" structure thrown on top), I have no regrets--it is today more or less what I expected it to be when I bought it (other than it is probably way overkill for my hobbyist interest in sound design and music composition). The Kronos has something like 7 individual internal "synth engines" in it.  That hasn't changed.  I suppose I could wish they would add a few additional synth engines, and maybe they will, but probably not.  Of course, this is not the same as bug fixes.

Surprisingly, the Minilogue in some ways is a closer comparison to the MB than the Kronos, both in terms of price and functionality.  The Minilogue and the MB are both "analog" synths with almost no user interface. Knobs and levers/sliders do mostly just one thing.  So, like the MB, but very much unlike the Kronos, the Minilogue's internal firmware plays a much smaller role in the way you use it. Anyway, that's why I mentioned the Minilogue in comparison.

If I were you, I'd be pissed, really pissed, at Arturia.  My needs are different, though, I think, and therefore so are my expectations.  Again, though, I appreciate your tenacity and desire to hold Arturia accountable to stand behind their product fully and keep their promise for the improvements we all want.  Thank you for your work in this regard.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on June 22, 2019, 05:31:59 pm
Respect.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: WytchCrypt on June 22, 2019, 09:44:47 pm
The biggest surprise to me in the email today from Arturia is the acknowledgment that there is only one single person working on the firmware update, which might explain why it is taking so long.  If true, though, it also might make it more likely that the update will have its own issues.  At least if there were a team, there might be some doing the updating, and some doing the checking on the updates.

I noticed that as well.  If the OS was designed and debugged by a team (I'm guessing it was), the fact that a single developer is fixing bugs and adding features is concerning.  Not that a single developer couldn't get the job done eventually, but it seems to indicate a lack of commitment on the part of Arturia to not throw at least 2 or 3 developers at this and knock it out.  If their history is any indication, I believe this will be the only firmware upgrade the MxB will ever see and I'd like to know they're taking it seriously by allocating enough resources to not just get it done someday, but get it done ASAP and get it done right  ;)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MichaelMonkey on June 23, 2019, 04:06:14 pm

I can show you this as a proof that things are moving on.
I won't tell you what it is, but some of you may guess...

(https://i.imgur.com/VQksMgE.png)

Best regards

Edouard

So, any more guesses on what Edouard is trying to show us they are adding to the MB?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on June 23, 2019, 08:31:08 pm
After looking at it closer, and reflecting on others guesses, it does look like a way to draw an LFO wave or automation over at least 4 bars. LFOs were one of the brute's major weaknesses, so this would be a welcomed addition to possible modulation sources.
 Cheers.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: KrisL on June 24, 2019, 04:07:26 am
I can show you this as a proof that things are moving on.
I won't tell you what it is, but some of you may guess...

(https://i.imgur.com/VQksMgE.png)

Best regards

Edouard

Edouard:

Now certainly isn't the time to try the 'teaser' approach. 

And a photo of the MB is proof of nothing.  'Proof' is the delivery of the update.  I could take a picture of my MB and make any claim. 
I personally believe you are working on the update, but just be aware that, given this entire update process has been appalling from the onset, your customers would be quite right in doubting everything you say. 

There could well come a point when no-one is listening any more. 

   

RE teasers... teasers are released to boost awareness/interest prior to a pre-established release date.  They aren't released on a proposed delivery date as a sweetener when a company fails to keep to their word RE delivery.

This is an embarrassment to Arturia - and your management apparently fail to understand marketing if they think releasing an image of 'work in progress' would somehow have owners waiting in eager anticipation.

Frederic and Gilles need to take a serious look at this.  Assuming you aren't planning on closing shop within the next 12-18 months, this should be addressed, as the image you are giving is highly unprofessional, and incompetent.     



Arturia are destroying their own reputation with this issue - not only specifically with the time for this update to happen, but with the failure to directly apologize to paying customers. 

Even when the bug fixes are delivered, you still haven't answered the question of why this has taken so long.  And I'll keep asking that question - whether on this forum, or in person at one of the various expos.  I'll ask until you give an answer, as an answer will let me know whether I should give Arturia any more of my money. 

Your failure to deliver - and also your failure to give reasons - is highly disrespectful to paying customers.   


So, I'll ask again:


Why has this taken so long? 


Never mind still not delivered.


If you say 'we failed to properly allocate resources for updates to our flagship', I'd at least respect your honesty.  I think we all would.


I'd maybe even consider purchasing from Arturia again.  And recommending your products to others. 

Presently I'm doing neither.



What I want is the instrument I paid for.  And an explanation as to why this took so long.  You owe this to your customers.

I also recommend you apologize to your customers.  As other companies do - with no qualms.  This is called retaining business/customer confidence.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on June 24, 2019, 11:41:14 am
Hello everyone.

Quote
If they could just be honest with us that would be a start. Some communication with clear facts about what is happening would stop angry people like me making posts like this ^.

Indeed today is the summer solstice.
Sadly, we are not able to deliver the update today.
Even though my colleague is doing his best to deliver this right on time, the firmware update is not ready yet.

Still, things are moving forward, and we are committed to deliver a great update.
Unfortunately, to make things right, more time is required.

Quote
Some communication with clear facts

I tried to post from time to time, but yes, I haven't posted "facts"
I can show you this as a proof that things are moving on.
I won't tell you what it is, but some of you may guess...

(https://i.imgur.com/VQksMgE.png)

Best regards

Edouard
Thanks for the update and confirming that we haven't been forgotten.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SentientMachine on June 24, 2019, 08:44:14 pm
I'm going to guess it's an easier way to draw in and edit MOD automation. I don't think it's a custom LFO creator, just based on how there's a final blue LED lit up on the 16th step.

Having more than a single lane of MOD automation available for the MatrixBrute would be fantastic. Not sure if that would be possible given the rest of the workflow, but one can dream  :)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: yeskeys on June 24, 2019, 09:08:18 pm
This latest post from Arturia is more than a little annoying.  What have we been clamoring for?  INFORMATION.
So they post a pic and want us to GUESS????  some MORE????  WTF.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on June 25, 2019, 10:07:20 am
I'm going to guess it's an easier way to draw in and edit MOD automation. I don't think it's a custom LFO creator, just based on how there's a final blue LED lit up on the 16th step.

Having more than a single lane of MOD automation available for the MatrixBrute would be fantastic. Not sure if that would be possible given the rest of the workflow, but one can dream  :)

Here is a completely unfounded speculation. What if, in order to solve the limitation of a single lane of mod automation, they implemented the possibility to "convert" LFOs to mod automations while in sequencer mode?  That would make pretty much sense, since LFOs are digital and - therefore - programmable, midi/seq syncable, and are listed among the modulation sources in the matrix. Something like: press the two LFO waveshape buttons for a couple of seconds to enable the mode (while sequencer is activated), and the program the mod lane directly on the matrix. This would even solve one of the main users' concern, that is the impossibility of having mod lanes going without notes being triggered on the sequencer. Just guessing, to kill the time. I Wonder what's  @DrJustice opinion!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on June 25, 2019, 11:55:29 am
Fingers crossed this is what i've been asking for: Single pages for each bar, with dedicated rows for ratcheting, mod, etc.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on June 25, 2019, 05:31:21 pm
...I Wonder what's  @DrJustice opinion!
Heh... well, your guess is as good as mine :)

A bipolar "drawn" curve/signal... All LFO waveform LEDs lit... And is that an "E" in the sequencer display's first character? I've no better ideas than those already aired...

What I do know is that this is proof of new firmware running on the synth!  :D
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Schrage Musik on June 25, 2019, 06:27:47 pm
Here's where I am on all this.

The MB was a significant investment for me. I feel that Arturia has let us all down on communication as well as the tardiness of promised fixes. We've been taken for granted - mugs, if you like. That's disappointing to say the least.

I'm now in a position of wanting to spend some money (retirement coming up) and I'm irritated by the fact that the three things that most appeal to me are the MicroFreak, the KeyStep and Pigments. All, of course, by Arturia.

There's a saying: "Fool me once, shame on you; Fool me twice, shame on me". That's how I feel. If the MB update comes out VERY soon and is VERY good, I'll probably throw logic to the wind and buy more Arturia hardware (I'll probably be too late for the current deal on Pigments' so that's out of the window) but, at the moment, I'm looking for anything NOT by Arturia (or NI).   Arturia need to do or say something to make it up to us 'early adopters' - to restore trust at least.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on June 26, 2019, 06:39:55 pm
 I agree with everything you say Schrage. I'd like to also add:
 This may likely be the last attention that the brute ever receives from Arturia regarding firmware. I'd prefer they take the time they need to make it as right as possible (as long as we're being kept abreast of the development)
 Arturia seem to be making an attempt to quiet the growing unrest by beginning some work on the brute's current faulty and underdeveloped firmware. Before another upgrade happens Arturia will likely be bankrupt or have moved onto another flagship. I think we should keep the pressure on but also remain patient; I'd rather have a fully developed synth that will outlast Arturia's poor business practices than a half there synth sooner.

 Before abandoning hardware, it would be cool if developers made their firmware opensource. Long term it could add to a synth manufacturer's market presence: people could develop and trade custom firmware, giving old hardware new life and unexpected possibilities.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Processaurus on June 27, 2019, 08:48:16 am
Hello everyone.

Indeed today is the summer solstice.
Sadly, we are not able to deliver the update today.
Even though my colleague is doing his best to deliver this right on time, the firmware update is not ready yet.

(https://i.imgur.com/VQksMgE.png)

Best regards

Edouard

Thanks for the update and continued development of the MxB! Exciting that the sequencer is getting some work done on it, there’s a lot of potential there with the giant grid of buttons. Performance based sequencers, as an instrument of sorts, are really interesting territory, I really like the matrix arpeggiator feature for that reason, and look forward to using whatever new features are in development to explore more of that hybrid instrument/machine idea.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Reaktiv on June 27, 2019, 12:59:16 pm
Great news! I think we're getting close, really looking forward to update my MB....
The letter 'E' on the screen could mean 'envelope' so maybe we'll get an extra customizable envelope (loopable?), that would be awesome.

Thanks Arturia for not letting us down (even after all those years!)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: HUBA on June 27, 2019, 09:22:40 pm
Great.. so the eta now went from spring to end of spring to:
“We’ll do our best to make it happen.” With no timeline at all.
Feels quite discouraging.

Although I have no way to know this, and it is true I haven't been "waiting" for a firmware update for very long, I don't read this one sentence as an indication of a change in direction, policy or prediction from Alturia from the other statements that an upgrade is in the works and nearly done. (e.g. should be out by beginning of summer). You can tell from the entire email that this person was doing his best to be encouraging and supportive, but without providing specifics, and doing so with English as his non-primary language.  Seeing the email from that lens, I took it as simply more of the same.  I probably shouldn't have even posted it since it doesn't really add anything to the equation.

That email quote actually made me optimistic, so thanks for that. Had nearly lost hope about this ever to surface and came in to check mostly out of habit. Seems to me it's really happening after all. However painstakingly slowly.

I share some of the frustration about the missing OS upgrade, especially the lack of information is quite uh.. unsettling. Wouldn't hurt to expand the project to involve more than one dudes spare time once a week if the weather is bad either.

This may likely be the last attention that the brute ever receives from Arturia regarding firmware. I'd prefer they take the time they need to make it as right as possible (as long as we're being kept abreast of the development)

Agreed
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on June 28, 2019, 12:32:19 pm
Mmmmmm I do think the trend for companies releasing stuff that is incomplete and then updating the firmware when they feel like it is too easy for them. They want their cake and eat it too. Why are we beta testing their shoddy firmware? They don't say in their advertising "oh yeah and by the way we haven't really finished the software yet".
Arturia if you didn't have the resources to deliver a complete instrument you should not have released it.

DSI Tempest. Claimed they would have user uploaded samples. Never happened. Claimed you could record performances of improvised beat selection but crashes and requires a re-boot if you try it.

DSI abandoned the development and left us with a final firmware update with bugs n all forever.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: WytchCrypt on June 29, 2019, 08:20:16 pm

 This may likely be the last attention that the brute ever receives from Arturia regarding firmware.

I'd say that's a 99.99% probability of being correct   ;D

Since that's the case I totally agree with you and want them to take the time to do it right...hopefully they follow through and give us the amazing instrument we're all hoping the MxB can be  ;)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: TonyToot on June 30, 2019, 10:37:08 am
People talk of time and 'getting it right', how about another 2.5 years of dead air... empty promises and vague pictures that mean nothing,  how about that time?

I appreciate that there are some people that are extremely patient souls, but 2.5 years and yet 'more time' is needed to release this firmware update all the whilst the company updates and releases new products. Says a lot.

Regardless of whether the person or persons who coded the bass software for the synth didn't comment their software as someone suggested or any other reasons, I care not. What I do care about is having this problem software resolved, but alas, all I ever read is pathetic teasers that an update is just around the corner... spring turns to summer, summer turns to autumn, autumn turns to winter, another year passes and we're back to square one again.

Piss poor.

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Speedball030 on July 04, 2019, 02:50:43 pm
So this is what's happening!  :o
https://www.captiongenerator.com/1450312/Arturia-Matrixbrute
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on July 04, 2019, 06:52:49 pm
Sounds about right. Haha!
 I hope you're wrong about the next 2.5 years longer of a wait though.
 I'm going to share the shit out of this if you dont mind.
 Thanks!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: KrisL on July 04, 2019, 08:22:13 pm
So this is what's happening!  :o
https://www.captiongenerator.com/1450312/Arturia-Matrixbrute

Hilarious  :)


I'm giving Arturia a short while longer, then I'm considering uploading a comprehensive set of videos titled 'Everything Wrong With the Matrixbrute'.


Arturia: what is the release date for the update?     



Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on July 04, 2019, 09:15:59 pm
With your number of followers you could actually influence Arturia to follow through with their commitments Kris.
 Thanks man!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: WytchCrypt on July 04, 2019, 09:37:54 pm
So this is what's happening!  :o
https://www.captiongenerator.com/1450312/Arturia-Matrixbrute

I told everyone the firmware code wasn't commented!  Now it's confirmed...sucks being right   ;)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lee Wilson on July 08, 2019, 10:50:32 am
Sadly, we are not able to deliver the update today.
Even though my colleague is doing his best to deliver this right on time, the firmware update is not ready yet.

Still, things are moving forward, and we are committed to deliver a great update.
Unfortunately, to make things right, more time is required.

Is there any idea of what kind of timescale we are looking at here, are we talking weeks, months, maybe sometime early next year or later this year (etc etc) ?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Edouard_Arturia on July 08, 2019, 12:04:54 pm
Hello everyone

I can't provide a precise date, as many factors can influence the release date.
(Bugs harder to fix than expected, new features workflow fine tuning, test and beta test)

Basically we should start a first round of beta test pretty soon, to test a part of the new features and bugfixes that are already implemented.
Another round of beta will then be necessary to test the rest and make sure the update is pristine before release.


Kind regards

Edouard
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on July 08, 2019, 01:21:30 pm
Hello everyone

I can't provide a precise date, as many factors can influence the release date.
(Bugs harder to fix than expected, new features workflow fine tuning, test and beta test)

Basically we should start a first round of beta test pretty soon, to test a part of the new features and bugfixes that are already implemented.
Another round of beta will then be necessary to test the rest and make sure the update is pristine before release.

In case some of you are part of the beta test team, you should receive a mail from Ben soon.
Additionally, in case some of you want to be part of the beta, you can drop me a PM.

Kind regards

Edouard
The bugfixes workstrand and the new features workstrand should have been separate. People are happy to wait for additional new features, but they do however have a right for the product to work as  described, and if it doesn't, to have its bugs patched quickly. That should have been focussed on as a priority. Years ago.

It never ceases to amaze me how we all as consumers put up with bugs in computers / firmware / operating systems that have cost us hundreds or thousands of dollars to buy, but if we buy a $5 bucket and it leaks water we automatically accept without question it's not fit for purpose and we take it back to the store. This status quo is entirely the result of consumers' collective reluctance to return IT devices when they do not work as described.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on July 09, 2019, 03:51:01 pm
Hello everyone

I can't provide a precise date, as many factors can influence the release date.
(Bugs harder to fix than expected, new features workflow fine tuning, test and beta test)

Basically we should start a first round of beta test pretty soon, to test a part of the new features and bugfixes that are already implemented.
Another round of beta will then be necessary to test the rest and make sure the update is pristine before release.

In case some of you are part of the beta test team, you should receive a mail from Ben soon.
Additionally, in case some of you want to be part of the beta, you can drop me a PM, Ben is maybe looking for additional/specific profiles and setups.

Kind regards

Edouard

 Thank you again for the update of where you currently are with the firmware Edouard. It is very much appreciated.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: KrisL on July 10, 2019, 01:48:15 pm
With your number of followers you could actually influence Arturia to follow through with their commitments Kris.
 Thanks man!

Thank you very much.  But I'd never want to use a following as a weapon, or as a means of having a company act accordingly/in a timely manner.  No-one should have to use pressure to have a company keep to their word.  A company not keeping their word is failure enough.


Arturia should want to deliver as good a product as possible not only for company standing, but also for the sake of doing the right thing for their customers.  There's more to life than profit/loss margins - especially for a company pitching oneself as part of a 'community'.   

I post music for free/don't in a legal sense 'owe' anyone anything, as nothing has been purchased - but even at that, I'd never disrespect those who choose to follow me.  There should be mutual respect. 

The mutual respect with Arturia was broken when they failed to live up to their word.  Also in their expecting others to do the job for free - as they still are RE beta testing.  But I feel that way RE all companies who choose to view their purchasers as free, unpaid testers. 

Why is a paying customer being asked to give up their free time to tell a company what is wrong with their product?

If I purchased a car and the car company asked me if I'd let them know RE issues - and also test out those issues for them - you can bet I'd be at the office the following day.

(PS I am aware others feel differently RE this issue and 'want to contribute to the community'.  I say great - if there actually is a community, rather than free labour that, if under contractual terms, would break present laws RE modern slavery). 



Even when this is all fixed, Arturia should still give an explanation as to why this took so long.  I'm not purchasing another item from them if they don't give an explanation, as I don't want to have the same problems.     



PS Edouard - you could give a precise date - it is called 'good management/resource planning'.  You and Arturia have had over 2 years to figure this out.

Arturia - this is a matter of trust.  I'll trust you again if you acknowledge that these issues could have been handled far more efficiently/effectively.  If you as a company provide the bug fixes due to having invested in fixing the problems, and, most importantly - acknowledge the patience of your customers despite your own failure to live up to your word (from Frederic's words on YouTube, through to your recent failure to meet your spring firmware release date), I'll trust you again, and will very openly congratulate you for respecting your customers by acting accordingly.

At the moment I'm still posting content on the MB - but if asked RE the instrument, I'm advising people to read threads such as this RE your promises - as you have went back on this word a number of times. 


Great instrument - yes, no doubt. 

The problem with the MB is Arturia.
   

I'm more than happy to move on without ever mentioning this again if you acknowledge the whole issue could - and should - have been handled better (I actually want success for Arturia).  But if you disrespect your customers, I'll reciprocate.


PS this isn't personal - I had the same issue with Moog RE the One i.e a very, very buggy release.  The difference here is that Amos very quickly acted on concerns customers had (as in 'within the same week').  All power to Moog for realizing the issue needed very quick action in order to maintain reputation.  Moog have my trust, as they kept to their word/dealt with issues efficiently and effectively.  They have also demonstrated that company size doesn't make a difference RE resource allocation: if there's a major problem, it gets dealt with as a matter of priority.   


You don't have my trust as you are still being evasive RE delivery date/still haven't delivered.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on July 16, 2019, 04:00:30 pm
I just don't get it. Its a mono synth not a Mars probe.
Sorry but we are being duped by Arturia. Simple as that. Again no time frame.

How many Matrix Brute owners have died so far waiting for this?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Oz1 on July 18, 2019, 07:45:08 am
Looking forward with anticipation (and a little trepidation) to the update. Hopefully its done right.
Definitely not having a hernia while waiting as the synth does a lot and the few small bugs that affect my workflow definitely haven't affected its's music output, though I sequence the Matrixbrute externally. Main other issue that annoys me is the Audio Mod Noise-VCO1 knob that sometimes acts weirdly carrying across the centre point if moved quickly from VCF1.

If only I had time would jump on the Beta program. Hopefully everyone who is feeling fired up gets in on that as this would be the obvious way to see a goals kicked and games won.

edit: Should note, I have been using Elektron stuff for years, so am used to late firmware deliveries, but when they come they often happily surprise. Hoping for some of the same from Arturia.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on July 18, 2019, 02:21:28 pm
...Main other issue that annoys me is the Audio Mod Noise-VCO1 knob that sometimes acts weirdly carrying across the centre point if moved quickly from VCF1.
That's is a registered bug which will surely be fixed in the update.

In the mean time, there's a simple workaround:
Bug: For "VCO1 < Noise > VCF1", VCF 1 is being modulated instead of VCO 1 when you go to the left of the detent, then exactly to the detent, then to the left of the detent again.
Workaround: This can be cancelled by going once to the right of the detent, then to the left of the detent (now VCO 1 is being modulated as it should be).
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on July 19, 2019, 06:57:02 am
...when you go to the left of the detent, then exactly to the detent, then to the left of the detent again ... This can be cancelled by going once to the right of the detent, then to the left of the detent...

Sounds like a combination lock sequence, that will open up some hidden Easter egg feature. ::)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on July 20, 2019, 02:00:29 pm
Sounds like a combination lock sequence, that will open up some hidden Easter egg feature. ::)

A small hatch will open up, and inside there's a golden synthesist's cape ;D

(https://i0.wp.com/musicaficionado.blog/wp-content/uploads/2018/10/Rick-Wakeman-cape.jpg)

The workaround isn't hard though - just single move to the right of the detent and the left side works.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on August 09, 2019, 09:49:20 am
Anyway back on topic. So now into August and Arturia must have a better idea of when they will deliver this firmware?

There is no reasonable excuse as to why this is taking so long.

Anybody know how long it actually has been? Since the last firmware?

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on August 09, 2019, 12:51:24 pm
  March 24th, 2017 with much fanfare. This release fixed a lot of bugs and increased the synths abilities significantly. I'm hoping with the next release we have an even more impressive upgrade.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Rennie on August 09, 2019, 09:30:05 pm
Is this where we turn on the song by Simon and Garfunkel- “the sounds of SILENCE” ?  Honestly - I am just praying this gets done this year. I really really hope so!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: yeskeys on August 13, 2019, 06:27:53 pm
HOLY F#@K it's the middle of AUGUST! and no word YET??!!?

IS THIS A JOKE?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: HUBA on August 13, 2019, 09:40:10 pm
Eduardo gave an announcement in the gearslutz thread about the beta about a week ago. Seems something is actually happening
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on August 14, 2019, 10:36:42 am
It was more than 2 weeks ago. In the message he said beta would be released to testers the following week. No beta to testers yet as far as I can tell. Is a tester reading this to confirm either way.
 Cheers.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on August 14, 2019, 12:48:06 pm
Their programmer has just finished the KeyStep firmware update which myself and some other KS users have been waiting of for three years, so I have some confidence that you guys are indeed next in the pecking order.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: HUBA on August 15, 2019, 07:04:52 pm
It was more than 2 weeks ago. In the message he said beta would be released to testers the following week. No beta to testers yet as far as I can tell. Is a tester reading this to confirm either way.
 Cheers.

Yeah I see it says posted 2 weeks ago now. Read that post a couple a days ago and it said posted1 week ago. Anyway, my point was it looks like the update is actually happening, though we haven't been given any hints about whether it's worth the longer than long wait. Have to admit I have expectations that are probably higher than they realisticly should be, all things concidered.

Seems indeed there's something really weird going on with all the delay and silence. Hope I'm wrong. Can't be good for business in any case. Starts to look like the MxB may have been a mistake, as in too big of a project for Arturia to handle. A real shame if that's the case. It's such a bold and ambitious synth, and from the unlikeliest of companies too. Half the reason why I bought it was I wanted to support that approach when I had the chance.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: HUBA on August 15, 2019, 07:15:03 pm
Their programmer has just finished the KeyStep firmware update which myself and some other KS users have been waiting of for three years, so I have some confidence that you guys are indeed next in the pecking order.

I'm sorry to say it, but with so few resources available, Arturia should have been foreseeing enough to wait with the release until the synth was bug free and had the features it was meant to have and just left it like that, saying this is it, what you see is what you get. Then this situation would have been avoided.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: HUBA on August 15, 2019, 07:18:08 pm
Although I've participated somewhat in the negativity here because I felt it was in place, I honestly hope the best for Arturia, and most other synth companies as well for that matter. The approach for survival however isn't without significance. If oversized marketing departments pressure for cheap toys is chosen as the «safe» way out, then I will happily turn my back and continue buying used without hesitation and feel free to speak my mind about it to whoever wants to listen. That's my unjust power as a concumer. I'm sure plenty of others feel the same way.

Unfinished expensive products are somewhat risky investments and customers shouldn't feel abandoned or left hanging while Arturia races on with all sorts of other things, and It shouldn't at all be necessary to point this out. As I understand it this is an official Arturia forum. Understandable concerns from supporting customers shouldn't be ignored and met with silence. Unless Arturia is on the brink of bankruptsy then something else is very wrong somewhere and needs to be changed.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on August 16, 2019, 01:38:01 pm
I can't believe how few people complain on here.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on August 16, 2019, 01:48:23 pm
  I hope the best for Arturia as well. I was actually so fond of their ambitious design ideas, I bought a Matrixbrute. That represented a year of studio upgrades for my business. From my prospective, that is a high honor for Arturia.
 
  That being said, as a purchaser of their flagship, I feel a bit ripped off,  misled and the honor of spending my hard earned money was pissed away and disrespected. They have a beautiful design, seemingly rock solid hardware pieced together with unfinished and buggy firmware, and then ignored for years. They say they are working on something, but continuously miss promised deadlines without explanation. Those that purchased the Matrixbrute earliest were made to wait the longest, while new purchasers were given a free case in a promotion.

 I don't understand why they choose to do business this way and cannot see it being sustainable. If they want to make cheap toy synths, they should commit to that. If they want to make high end flagships, they should make sure to focus on doing that right first.
 If they step up and deliver a (better be fucking stunning after this time) firmware update, I will wish them well from a distance. It would take a miracle for me to entrust them with my money again after this fiasco.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on August 16, 2019, 02:40:50 pm
Edouard has OK'ed letting it be known that the beta has started. It's installed and running on my MxB  ;D

There's some rather good content in this update that will make MxB users happy. Sorry no details yet (NDA) ;)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: HUBA on August 16, 2019, 03:55:41 pm
Edouard has OK'ed letting it be known that the beta has started. It's installed and running on my MxB  ;D

There's some rather good content in this update that will make MxB users happy. Sorry no details yet (NDA) ;)

Hey thanks for sharing that! Sounds good
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on August 16, 2019, 04:31:05 pm
 Great news! Thanks Dr.J!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: rens on August 16, 2019, 10:21:27 pm
Yaay!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Speedball030 on August 17, 2019, 12:59:53 am
Tick tock...

https://www.captiongenerator.com/1487672/Arturia-Matrixbrute---The-Fry
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: flux302 on August 17, 2019, 04:02:20 pm
I agree matrixbrute update is long past due... but I'd rather it right than rushed. there is some really cool things in this new update. we have been informed not to discuss those features at this time. I will say this though... The beta has just started, don't expect it to be done in a week. first the features need to be tested etc and then bugs need to be fuond and squashed .  I am the kinda guy who tends to be impatient about updates etc as well so I know the feeling very well. but at least it is the focus (and clearly has been for a good bit given the features in this update are already working and implemented.). squashing bugs takes time though, exciting times are indeed coming. 
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on August 17, 2019, 11:39:16 pm
I agree with you flux. The main thing is that it is happening. If it takes a year to make it amazing and there is actually work being done and communication happening,  take a year. The main thing is that we now know it is happening.
  I'd like it asap, but I will wait as long as it takes; this will likely be the last update she sees.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: flux302 on August 18, 2019, 06:21:02 pm
I think it will not take so incredibly long at this point... I just like people to understand development cycles are not over night.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: WytchCrypt on August 18, 2019, 07:44:11 pm
Edouard has OK'ed letting it be known that the beta has started. It's installed and running on my MxB  ;D

There's some rather good content in this update that will make MxB users happy. Sorry no details yet (NDA) ;)

Very positive news  ;)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on August 19, 2019, 01:08:46 pm
I agree matrixbrute update is long past due... but I'd rather it right than rushed.
On a large open space which was once a 'green belt' area near where I live, 250 houses have been built along with a nursery and a primary school, and a community has moved in, all in the same time it's taken Arturia to release a firmware update for a synthesizer. One thing it certainly hasn't been is rushed.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on August 20, 2019, 12:53:26 am
Edouard has OK'ed letting it be known that the beta has started. It's installed and running on my MxB  ;D

There's some rather good content in this update that will make MxB users happy. Sorry no details yet (NDA) ;)


A NDA for a software update?  ???

So first ARTURIA does not discuss the update features here, then they take ages to get things going,
and now they NDA the beta testers?

Can we expect some kind of world wonder then?
Or what could be the reason for a NDA here?

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on August 20, 2019, 02:19:37 am
A NDA for a software update?  ???

So first ARTURIA does not discuss the update features here, then they take ages to get things going,
and now they NDA the beta testers?

Can we expect some kind of world wonder then?
Or what could be the reason for a NDA here?

It's not "an NDA for a software update", it's a general NDA - a standard item in many businesses dealing with R&D. In development and testing they can prevent leaks and sharing of business critical details. For a beta, picture a situation without an NDA : someone publicly shares details of a new feature or a fix, then it doesn't make it to release => the internet would then explode with complaints and outrage.

It's perfectly normal and doesn't affect anybody negatively. It's really nothing to be upset about.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on August 20, 2019, 02:50:06 pm
As you know, customers of other companies appreciate any in-advance-discussion with the makers.
ARTURIA does not discuss in advance. They collect ideas, don't comment on them in public or discuss them,
don't show care about "complaints and outrage" for months and years,
but now do NDA with the beta testers because of possible "complaints and outrage".

I really don't get upset about that (i got other things in life that i have have to save my energy for, 
like caring for my old parents or my job in a disabled home),
but "normal" i would not call ARTURIA's customer communication/update procedure.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on August 20, 2019, 02:57:34 pm
...
but now do NDA with the beta testers because of possible "complaints and outrage".
No they don't. That was my example scenario of what might happen if there was no NDA. As I said, it's a general NDA, pretty much standard in R&D businesses, whether formal or informal. This is a non issue IMO.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: stephenm on August 20, 2019, 06:27:15 pm
Dr. Justice is right.  NDA's are a normal part of any business when entities outside the company are involved, especially R&D.

Stephen
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: turbo_kev on August 20, 2019, 08:40:18 pm
Hi
I believe the option to join up for the MxB beta was made public
so why didn't more of you take up the offer

I joined up and now am testing, and so far it looks very nice
But because of NDA  I cant say any more apart from a lot of people will be very happy

cheers
Kev
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on August 20, 2019, 10:28:32 pm

so why didn't more of you take up the offer




even if i had known, i wouldn't have time to beta test properly (reason: see my earlier post)

but if you allow me to quote myself from post #1 of this thread:

"Arturia team, we all love our Matrixbrute,

but please make a comment about what's going on
update-wise.  i'm coming here almost every day to check,
many otheres are hoping and waiting too
"

maybe then you understand, that i find any NDA for an update rather odd
(and i know, they are standard, but they are not standard for updates i thought, just for new products)


the reason, why i am still writing this, even if the update is already being beta tested, is,
that i usually prefer open discussion instead of hidden "nobody knows what's going on"

just my way of seeing it, though
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: stephenm on August 21, 2019, 02:42:25 am
I cant say any more apart from a lot of people will be very happy

Thanks, Kevin.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MichaelMonkey on August 23, 2019, 12:34:33 am
Edouard has OK'ed letting it be known that the beta has started. It's installed and running on my MxB  ;D

There's some rather good content in this update that will make MxB users happy. Sorry no details yet (NDA) ;)

Thanks Dr. J.  I am also really glad to hear you signed up for the Beta testing--with the very many ideas, suggestions and generally amazing knowledge you have about synths, including this one. 

I really hope Arturia takes the time to offer a much better user manual with this update.  They can take a cue from Korg on how to save money with it. Don't offer a lengthy manual in print format.  Offer a simple quick start guide in print format (that's really what their manual is), but then offer a much more detailed user manual in pdf format--so it is much easier to supplement with changes in the firmware, etc. and because it is much cheaper to distribute.  My Korg Kronos has a user manual in pdf format that offers hundreds of pages of detailed information about all of its various uses and parameters, both the hardware and software interfaces.

Maybe they can hire Dr. J to do the manual--he certainly deserves to paid something for all of his efforts with the MxB.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on August 23, 2019, 12:39:01 pm
Thank you for the confidence, Michael, although I'm not sure that's deserved.

There's a manual Editor on the Arturia team already, so that's being taken care of. I'll pass on you idea to him.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on August 23, 2019, 12:50:25 pm
just to back-up what others have said, while I am definitely of the opinion that this update has been unforgivably long in coming (see my post further up this page) it is absolutely normal for beta testers to agree to an NDA.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on August 24, 2019, 10:23:50 pm

useless to take this further

some makers actually discuss new features with their users, some don't
some need only a feature request section, others need additional tickets and even then don't discuss the requests with the users

different ways to do it

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: KrisL on August 26, 2019, 04:40:55 pm
Arturia - just a quick comment to say well done/good to hear things are in the final stages RE this update.  Great to hear it'll be with us soon (and I'll be sure to illustrate the new features via some online content). 

I appreciate my own posts may have appeared negative (from the perspective of Arturia) - but this was never the case - it was always a matter of consideration RE good relations with customers/users (i.e living up to/keeping word - as if trust goes, there's a major problem - and this has been a past issue), rather than anything personal. 

Again, I'll be the first to congratulate Arturia when the update arrives.  It is certainly something we've all been looking forward to. 

Best
Kris
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on August 26, 2019, 08:51:49 pm
Well, I am delighted, as we all are, I guess, but I will still not buy Arturia stuff again. There is just too many other companies out there, who are doing this right.

Well, who knows, if this update just blows us all out of the water and comes with some sincere statement by some real person... Hope always dies last.

But nah, Arturia just lost that personal small company feeling entirely for me. In my mind they became just another evil corporation. Am I overreacting? Probably.

But there are so many awesome synthmakers out there who will really seriously take care of me, so I am in the beautiful position to choose a better team    8)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: KrisL on August 27, 2019, 08:33:41 am
Question for testers:

Are testers being paid for the service they are providing to Arturia/are they being provided with free access to software (i.e V Collection)?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: KrisL on August 27, 2019, 11:08:23 am
Well, I am delighted, as we all are, I guess, but I will still not buy Arturia stuff again. There is just too many other companies out there, who are doing this right.

Well, who knows, if this update just blows us all out of the water and comes with some sincere statement by some real person... Hope always dies last.

But nah, Arturia just lost that personal small company feeling entirely for me. In my mind they became just another evil corporation. Am I overreacting? Probably.

But there are so many awesome synthmakers out there who will really seriously take care of me, so I am in the beautiful position to choose a better team    8)

In part I agree with you. 

I still won't be purchasing another Arturia product until Arturia show they can be trusted. 

I keep referring to it, but it is important: Frederic said himself 2 years ago on Inside Synthesis' Matrixbrute review that support is now good, and a lot of effort and resources have been put into this domain.  Frederic - I'd like to know exactly what constitutes these new efforts and resources, as it certainly isn't reflected in your handling/delivery of this update.  If you read your own forums with open, objective eyes, the reality is very different.   

Frederic - you also added that Arturia are a company we can trust over time.  How much time is needed, and how can we trust you when your own engineers fail to keep their word RE delivery date?  You shouldn't make promises you can't keep, as this is the very thing that will destroy trust. 

Again - if you said the update delivery was December, I'd have been indifferent.  But I'd have expected the update delivery in December. 

As it is, you gave a date and failed to meet your own schedule.  From a business perspective, this is terrible handling of an already fragile situation - especially given the reputation of your company with respect customer feedback etc was already a sore point (hence your own addressing/mentioning of this issue) - not to mention the flagship update, for many, already being a year or so late. 

PS I trust beta testers are being paid for their efforts.  Or, at the very worst, being offered software as recompense.  You are asking them to provide a skilled service - but not only that: in order to provide this service, they require having purchased a product that costs in the region of $2k - and their understanding of this product.  This should be recompensed - not only for the skill of the testers, but for their time/investment.  Testers - I trust you have given this some thought, as it could be argued that if there is no recompense aside from the update, you are willingly allowing yourselves to be exploited.  The update is Arturia's responsibility - and if they want testers/the provision of a service, this should be recompensed accordingly.  Given the process isn't yet complete, testers should genuinely give thought to this.  We all want an update - but be very weary of allowing an unfair system to continue to exist when it could be dealt with at this very moment.   


I won't be purchasing another Arturia product until Frederic very openly addresses the above issues.   

But I will congratulate Arturia when the update is delivered. 


Kris
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: yeskeys on August 31, 2019, 06:35:24 pm
Seriously - Huge hurrah for the beta testers! 

I suspect they clamored onboard out of a desperation borne of the situation, happy to just get SOMETHING that would improve their own user experience with the product. 

You make great points Kris, they should definitely be rewarded in some way.  But I would have happily got onboard if I had the time (or inclination to help this arguably terrible company).  Let's face it, when you have a passion for music and technology the reward of the advance update is probably enough.

So again, huge thank you to everyone putting in the time to test and provide feedback.

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on September 01, 2019, 01:55:30 pm
I also agree with yeskeys' comment and wish to thank the beta testers for thier services as well.
Hopefully the testing process is going smoothly.

Cheers!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: gregae2001 on September 13, 2019, 05:50:32 pm
Any word on a release date for this?    ???
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: HUBA on September 14, 2019, 10:36:39 pm
Any word on a release date for this?    ???

Something is telling me you're new around here  ;D
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on September 15, 2019, 12:00:22 pm
Spring 2019
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: gregae2001 on September 15, 2019, 03:13:13 pm
Any word on a release date for this?    ???

Something is telling me you're new around here  ;D

Perhaps I should have said any NEW word on this?   :P   Been watching this thread for over a year now, and like many others are anxiously awaiting the update. Would have signed up to be a beta tester (in which case I'd already have the update), but I honestly don't have the time to give it the proper attention. In the meantime, it's a bit disconcerting to see lots of cool new product announcements (including a Korg update release on their Prologue synth after just 18 months since its' intro), while we wait, wait, wait for Arturia to finally get around to giving their flagship instrument some love.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: HUBA on September 15, 2019, 09:23:38 pm
Any word on a release date for this?    ???

Something is telling me you're new around here  ;D

Perhaps I should have said any NEW word on this?   :P   Been watching this thread for over a year now, and like many others are anxiously awaiting the update. Would have signed up to be a beta tester (in which case I'd already have the update), but I honestly don't have the time to give it the proper attention. In the meantime, it's a bit disconcerting to see lots of cool new product announcements (including a Korg update release on their Prologue synth after just 18 months since its' intro), while we wait, wait, wait for Arturia to finally get around to giving their flagship instrument some love.

Yeah I don't have time either. Seems to me as the beta testing has started it's probably not gonna stop at this point. I would assume we're past most of the delay and it now has to take its time to get ready for release and in the meantime we can choose to be frustrated or not. I would hire another employee though, if I was Arturia.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on September 16, 2019, 12:25:44 pm
Since the Deluge also has a Matrix and is about the same time on the market:

SYNTHSTROM DELUGE UPDATES since introduction:

V2.0

-- Song arranger mode
-- 30 - 50% or more improvement to CPU efficiency (i.e. more voices)
-- Around 30x more RAM available for working on a song
-- New analog-modelling synth engine features
-- Effect tails may now be heard even after a track finishes playing (including outside of the new arranger mode)
-- MIDI CC, pitch bend, and channel aftertouch recording, sequencing and output
-- MIDI note outputs within kits
-- Note velocity now defaults to that of last touched note (per track)
-- Innumerable other bugfixes and improvements

V2.1

New In Synthstrom Audible 2.1

Sample Engine

multisampling
waveform view
AIFF file support, and wav file support extended to include 8-bit files
sample loop point support – UI, and import from tagged files
high quality 16-point windowed sinc interpolation now used for sample pitch adjustment / sample rate conversion
better quality pitch shifting and time stretching – also ~60% more efficient
automatic pitch detection and transposing of all samples loaded into “synth” instruments, including single-cycle waveforms


MIDI/Gate

greatly reduced jitter on MIDI, gate, and trigger-clock output, regardless of CPU load
when MIDI clock or trigger clock output is enabled, stopping all tracks and then starting one again no longer restarts the clock
can set to ignore MIDI clock input
Arranger

arrangement recording from live performance in song view
can now add / delete instruments, and learn MIDI input channels to them, directly in arranger
automation of “affect entire song” params, in arranger only
Media management

can import a whole folder of samples as a kit
collect media tool – copies all song’s samples to a folder for export
for certain sample params (POLYPHONY, MODE, REVERSE, SPEED, PITCH/SPEED), can now apply change to whole kit by holding affect-entire button
Plus

CPU efficiency improved another ~15% (on top of the 30 – 50% gained in V2.0)
horizontal scroll position numeric indication is now present in arranger, and has been changed everywhere to the more standard “bar.beat” format. The same numeric format is now shown when editing track length
settable defaults and randomness for tempo, swing, key and scale
multiplying a track now alters notes’ iteration dependence to keep the piece sounding the same where possible
sidechain and pitch are now adjustable at the “kit” level, using “affect-entire”


V3.0
New features
* Audio clips (an all-new type of clip, in addition to synth, kit, CV and MIDI)
* Live looping of audio and instrument / MIDI clips, including easy overdubbing / layering, and automatic tempo setting
* Audio clip live looping includes option to record additional audio "margins" either side of loop (from before you even pressed record), to allow a brief crossfade to eliminate click at loop point
* Auto-extending of clip length during note recording
* Recording count-in
* Recording audio or MIDI directly into arrangement tracks
* Audio thru
* Alphanumeric keyboard, allowing text-based names of presets and files
* Deleting of audio and preset files
* New preset-loading interface, with "clone" function for adding multiple preset instances
* USB host mode for MIDI devices
* Ability to switch off automatic sample previewing
* Expanded MIDI control of functions for pedal control of live looping
* Further CPU optimizations to allow an even greater number of sounds to be played at once



and these are just the big updates


different instruments, sure, but Rohan Hill of Synthstrom seems to be a bid closer to his customers
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on September 16, 2019, 01:14:01 pm
I hope the volunteer beta testers are at least getting paid.

I follow Arturia on FB. They put a post up last week promoting MicroLab, their new 25-key midi controller. I saw someone post on it about frustrated MXB owners who have been waiting 2+ years for bugfixes to the firmware on Arturia's flagship product while all they seem bothered about is launching new kit 'every couple of lunar cycles'. Don't know if that was someone actually on this forum but it pretty much nailed the problem.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: gregae2001 on September 16, 2019, 03:41:56 pm
I hope the volunteer beta testers are at least getting paid.

I follow Arturia on FB. They put a post up last week promoting MicroLab, their new 25-key midi controller. I saw someone post on it about frustrated MXB owners who have been waiting 2+ years for bugfixes to the firmware on Arturia's flagship product while all they seem bothered about is launching new kit 'every couple of lunar cycles'. Don't know if that was someone actually on this forum but it pretty much nailed the problem.

+1
My thoughts exactly.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: turbo_kev on September 16, 2019, 05:49:43 pm
Hi
No we don't get paid, we are all volunteers
and I'm happy to be a beta tester for the MxB

And all I can say at this point in time because of the NDA I willingly signed

is this
there will be a lot of happy MxB users  when the new firmware gets released
Yes I know we all have been waiting a long time
but rest assured the wait will have been worth it

cheers
Kev
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: gregae2001 on September 16, 2019, 06:29:49 pm
Yes I know we all have been waiting a long time
but rest assured the wait will have been worth it

cheers
Kev
Thanks for the reassurances Kev!  Hoping that a new soundbank will also be released that shows off the new features. Wondering about backwards compatibility with existing patches, too.  Questions, questions...   
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on September 16, 2019, 10:01:58 pm
Yea, promising feedback... thanks Kev.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: yeskeys on September 16, 2019, 11:38:21 pm
Wonder what would become of a rogue beta tester who outright spills the beans...

Are they not going to be able to beta test the next update? (like that's gonna happen...)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on September 17, 2019, 04:50:00 am
Good question. Haven’t personally read the contract but there could be monetary damages from the guilty party.  In addition to a breach of contract suit, Arturia may be able to sue for:
- Breach of fiduciary responsibility.
- Copyright infringement.
- Misappropriation of trade secrets.
- Various violations of intellectual property law.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on September 17, 2019, 11:53:08 am
Isn't the Matrixbrute much to unique to worry about anything?

What use would it have to copy/steal a software feature (if possible at all, due to architecture and hardware)
from a synth which is sound- and function-wise a league of its own?

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: indiescore on September 18, 2019, 06:39:17 am
Well, I am delighted, as we all are, I guess, but I will still not buy Arturia stuff again. There is just too many other companies out there, who are doing this right.

Well, who knows, if this update just blows us all out of the water and comes with some sincere statement by some real person... Hope always dies last.

But nah, Arturia just lost that personal small company feeling entirely for me. In my mind they became just another evil corporation. Am I overreacting? Probably.

But there are so many awesome synthmakers out there who will really seriously take care of me, so I am in the beautiful position to choose a better team    8)

In part I agree with you. 

I still won't be purchasing another Arturia product until Arturia show they can be trusted. 

I keep referring to it, but it is important: Frederic said himself 2 years ago on Inside Synthesis' Matrixbrute review that support is now good, and a lot of effort and resources have been put into this domain.  Frederic - I'd like to know exactly what constitutes these new efforts and resources, as it certainly isn't reflected in your handling/delivery of this update.  If you read your own forums with open, objective eyes, the reality is very different.   

Frederic - you also added that Arturia are a company we can trust over time.  How much time is needed, and how can we trust you when your own engineers fail to keep their word RE delivery date?  You shouldn't make promises you can't keep, as this is the very thing that will destroy trust. 

Again - if you said the update delivery was December, I'd have been indifferent.  But I'd have expected the update delivery in December. 

As it is, you gave a date and failed to meet your own schedule.  From a business perspective, this is terrible handling of an already fragile situation - especially given the reputation of your company with respect customer feedback etc was already a sore point (hence your own addressing/mentioning of this issue) - not to mention the flagship update, for many, already being a year or so late. 

PS I trust beta testers are being paid for their efforts.  Or, at the very worst, being offered software as recompense.  You are asking them to provide a skilled service - but not only that: in order to provide this service, they require having purchased a product that costs in the region of $2k - and their understanding of this product.  This should be recompensed - not only for the skill of the testers, but for their time/investment.  Testers - I trust you have given this some thought, as it could be argued that if there is no recompense aside from the update, you are willingly allowing yourselves to be exploited.  The update is Arturia's responsibility - and if they want testers/the provision of a service, this should be recompensed accordingly.  Given the process isn't yet complete, testers should genuinely give thought to this.  We all want an update - but be very weary of allowing an unfair system to continue to exist when it could be dealt with at this very moment.   


I won't be purchasing another Arturia product until Frederic very openly addresses the above issues.   

But I will congratulate Arturia when the update is delivered. 


Kris






I remember that video review by inside synthesis his reviews are very good top notch .....he showcased the mbrute in a very good light very well in terms of sound and work flow design and frederick responded to his criticism which at the time was news to me however unfortunately for Arturia we see how long this update has taken 
and how the forum is not monitored with care like others .......clearly resources are thin and there are other higher priorities....I will say the matrix brute is a special synth I use it a lot mostly sequencing there are not too many real time recording sequencers that allow this ....but I need to see a few new features like chord sequencing and ratchets and latch recording .....with the explosion of new synths on the market no one can afford to not be in the game 100% and support your flagship products and build trust through timely delivery and support....so let’s see what happens I hope to be pleasantly surprised
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Edouard_Arturia on September 18, 2019, 09:21:38 am
Hello everyone.

I'm dropping a little line to give you a little bit of vision on the update release.
The update is feature complete since the early August, with a great bunch of exciting features that definitely improve the MatrixBrute sound design potential, and workflow.

About the bugs, last week we almost had a release candidate, but it appeared that we need to spend a little bit more time on the Sync to make it right.
Once the sync will be OK, I think we will be good for a release candidate after the last few quirks that arose from the beta are resolved.

Kind regards

Edouard
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Edouard_Arturia on September 18, 2019, 09:32:08 am
Quote
Thanks for the reassurances Kev!  Hoping that a new soundbank will also be released that shows off the new features. Wondering about backwards compatibility with existing patches, too.  Questions, questions...   

Hello !

I can answer these questions !

Preset compatibility: The new updates adds new parameters in the synth, consequently:
- Import a V1 on a V2 MatrixBrute will automatically convert the V1 preset into a v2.
- You cannot import a v2 preset in a v1 MatrixBrute. (The MCC checks the version)
- Once a V1 preset has been converted into a V2 this preset can no longer be imported in a V1.
/!\ To play it safe, I recommend to backup your MatrixBrute preset bank before to upgrade.

Preset Bank: Victor with the help of other designers prepared a new bank with great simple but very playable presets.
Some of them are making a very smart use of the new features and can definitely be super inspiring :)

Best !

Edouard
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on September 18, 2019, 01:25:27 pm
 I appreciate the update Edouard. Exciting times for Matrixbrute owners!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on September 18, 2019, 02:15:21 pm
I would be so happy to have more patch memory, not just 256 patches.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: indiescore on September 18, 2019, 03:03:43 pm
Hello everyone.

I'm dropping a little line to give you a little bit of vision on the update release.
The update is feature complete since the early August, with a great bunch of exciting features that definitely improve the MatrixBrute sound design potential, and workflow.

About the bugs, last week we almost had a release candidate, but it appeared that we need to spend a little bit more time on the Sync to make it right.
Once the sync will be OK, I think we will be good for a release candidate after the last few quirks that arose from the beta are resolved.

Kind regards

Edouard



this is great news thanks for the update
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on September 18, 2019, 09:51:06 pm
I would be so happy to have more patch memory, not just 256 patches.

Agreed. And with quicker load-times...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: WytchCrypt on September 18, 2019, 11:29:48 pm
I appreciate the update Edouard. Exciting times for Matrixbrute owners!

Indeed!  And I'm very excited to see what the new release brings  ;)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: gregae2001 on September 19, 2019, 12:36:33 pm
Quote
Thanks for the reassurances Kev!  Hoping that a new soundbank will also be released that shows off the new features. Wondering about backwards compatibility with existing patches, too.  Questions, questions...   

Hello !

I can answer these questions !

Preset compatibility: The new updates adds new parameters in the synth, consequently:
- Import a V1 on a V2 MatrixBrute will automatically convert the V1 preset into a v2.
- You cannot import a v2 preset in a v1 MatrixBrute. (The MCC checks the version)
- Once a V1 preset has been converted into a V2 this preset can no longer be imported in a V1.
/!\ To play it safe, I recommend to backup your MatrixBrute preset bank before to upgrade.

Preset Bank: Victor with the help of other designers prepared a new bank with great simple but very playable presets.
Some of them are making a very smart use of the new features and can definitely be super inspiring :)

Best !

Edouard

Your responses are greatly appreciated Edouard! 
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: KrisL on September 24, 2019, 05:09:24 pm
Hello everyone.

I'm dropping a little line to give you a little bit of vision on the update release.

Hi Edouard: 

Is the clock now steady? 

Thanks
Kris
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on September 27, 2019, 11:33:04 am
It does make me happy to hear, that the sync is being worked on. It's the number one reason for me to not use the Matrix Brute.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on September 27, 2019, 12:03:13 pm
Hi Lunatic,
Sync is rock solid here, well about as good as MIDI clock gets. Using old fashioned MIDI cables.
Actually I am quite impressed with the sync already so great if it can be even better.

What happens in you experience? Or am I just less fussy than you?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: indiescore on September 28, 2019, 07:08:23 am
Hi Lunatic,
Sync is rock solid here, well about as good as MIDI clock gets. Using old fashioned MIDI cables.
Actually I am quite impressed with the sync already so great if it can be even better.

What happens in you experience? Or am I just less fussy than you?

I find the midi sync to be very solid and locks well with my daw transport and other synths, no issues here....The TR8s locks very well with the brute also I use the two together a lot....this is all synced with a midi clock module and my daw as the tempo source ....
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on September 28, 2019, 11:45:35 am
The clock on the brute before this firmware update is definitely not locked or tight. The longer the clock tries to sync, the further it drifts. This is a known bug that is hopfully going to be fixed in the update. Its messed up my work a few times already.
 
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: ease on October 04, 2019, 06:36:23 pm
I am ready to download the new firmware, Arturia are you ready to deliver?
Thanks,
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: jocksbeat on October 06, 2019, 09:05:55 pm
Quote
Thanks for the reassurances Kev!  Hoping that a new soundbank will also be released that shows off the new features. Wondering about backwards compatibility with existing patches, too.  Questions, questions...   

Hello !

I can answer these questions !

Preset compatibility: The new updates adds new parameters in the synth, consequently:
- Import a V1 on a V2 MatrixBrute will automatically convert the V1 preset into a v2.
- You cannot import a v2 preset in a v1 MatrixBrute. (The MCC checks the version)
- Once a V1 preset has been converted into a V2 this preset can no longer be imported in a V1.
/!\ To play it safe, I recommend to backup your MatrixBrute preset bank before to upgrade.

Preset Bank: Victor with the help of other designers prepared a new bank with great simple but very playable presets.
Some of them are making a very smart use of the new features and can definitely be super inspiring :)

Best !

Edouard
Thank you Edouard, for some news about the Matrixbrute  :) To be honest, I was thinking of selling my Matrixbrute recently, to finance another synth. I will now put that idea on hold, for a while. My biggest concern is about the lack of a sequencer editor, and a song mode for arrangements. The sound however, has never been an issue for me. The Matrixbrute is full of possibilities,  and is great for sound design :)
Kind regards   
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Edouard_Arturia on October 09, 2019, 09:08:48 am
Hello everyone.
New beta version today fixing the Sync issues.
We may get closer to the release date...  ;D
Best !
Edouard
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on October 09, 2019, 05:26:25 pm
Exciting news.  Thanks for the heads up Edouard.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on October 18, 2019, 12:13:08 pm
I just reread the thread and I realized, the mediocre sync is indeed not the no. 1 reason not to use the brute, that are the LFO divisions of course!  ;D

Sync is 2nd, and then come the bugs, I guess. lol
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Rennie on October 18, 2019, 01:58:39 pm
Hey beta testers - it is mid OCT and I know things take time - but being you are the closest to the big fixes and doing real testing - (Santa’s elves) - have we been patient enough to maybe get this release in our Christmas stockings this year? All I want for Christmas is the update - with no bugs of its own and a commitment to address any when it is released. Sincerely - Rudolph, Frosty, Mrs Clause, The Grinch . . .

Joking aside - any last minute push to get this done? Sure appreciate all you beta testers are doing!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on October 20, 2019, 02:10:23 am
No beta testers at least wanna share some dirt yet? Give us a taste, come on!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Erlking on October 21, 2019, 05:11:09 pm
It is a shame that people have to beg for a flagship update for years.
And then after years of waiting we do not get any information regarding the updater scope
or release date.
And now the people are still waiting and do not know when the update will be finally released.
I'm am working for an IT company, if we had an update policy like Arturia, then I would be jobless.
It is just ridiculous, Arturia is able to release new Hardware without problems but are not able to
deliver simple bug fixes.

Sorry but I don't want to wait anymore, I will sell all my Arturia gear also the Matrixbrute, and with
the money I get I will support other companies.
And it doe's not matter if the Matrixbrute sounds good, there are enough Synths on the market with similar
or better sound performance.
I don't want to support a company that treats his customers like sh##.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on October 23, 2019, 12:14:37 pm
Spring?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: gregae2001 on October 23, 2019, 10:34:36 pm
"Seasons will pass you by...
I get up, I get down"

('Close To The Edge' - Yes)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Edouard_Arturia on October 24, 2019, 03:38:18 pm
Hello guys.

Quote
I just reread the thread and I realized, the mediocre sync is indeed not the no. 1 reason not to use the brute, that are the LFO divisions of course!  ;D
You may end up with some dust on your fingers after updating, who knows...

Quote
It is a shame that people have to beg for a flagship update for years.
And then after years of waiting we do not get any information regarding the updater scope
or release date.
And now the people are still waiting and do not know when the update will be finally released.
I'm am working for an IT company, if we had an update policy like Arturia, then I would be jobless.
It is just ridiculous, Arturia is able to release new Hardware without problems but are not able to
deliver simple bug fixes.

Sorry but I don't want to wait anymore, I will sell all my Arturia gear also the Matrixbrute, and with
the money I get I will support other companies.
And it doe's not matter if the Matrixbrute sounds good, there are enough Synths on the market with similar
or better sound performance.
I don't want to support a company that treats his customers like sh##.

I understand your frustration.
I tried to post regularly here and on Gearslutz to keep everyone updated, but maybe you missed my posts.
Right now we have the beta 6 firmware being tested internally and to be sent in beta test tomorrow.
We were supposed to release this week, but Florian and myself found some new bugs on Monday  :-\

Best



Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on October 24, 2019, 04:02:54 pm
Good work Edouard, sniff out those bugs! As long as we are kept abreast, take whatever time the firmware needs to be the best it can be.
 Cheers!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on October 25, 2019, 11:05:39 am
Quote
You may end up with some dust on your fingers after updating, who know...

I hear those triplets coming. Personally I feel that LFO note divisions are a bit lacking in the implementation of many products. What I would REALLY like is the ability to get to ANY possible division. Imagine two columns. One with the division size and one with the amount of divisions within the master clock. That would enable me to use a division of 7/16ths for example or 4 quarters or how about flamenco style 11/8ths etc etc etc. I know that most will be satisfied with just even, dotted and triplet values but this misses out a huge amount of musical possibilities. I know this is probably not practical for the MxB but just saying synth manufactures don't necessarily have the depth of musicology knowledge they could have. After all these are "musical instruments". The implementation of features that deal with note divisions like an LFO needs to evolve to cover these missing areas.

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Erlking on October 25, 2019, 11:17:55 am
Hello Edouard,

thank you for the response.
In my opinion, software without bugs does not exists.
The question is, is the bug you found a showstopper?
I think it is better to have sprint based releases then
trying to make the software 100% bug free and never releasing.
Because with every line of code there is a chance to create a new bug.
I can guarantee that after the release someone will find an other bug.
And then we again have to wait for some years?

A smaller feature/bugfix scope is also easier to test for the testers.
Why not handle it like Synthstrom? They released a nice 3.0 Update
for the Deluge, after some weeks they also released a patch for the reported
bugs.
I also do not understand why a flagship product like the Matrixbrute get so
less attention in the company, because how many devs are responsible for this product?
One or maybe two?
Arturia should also have a Quality Management department for software testing, so every
task can be reviewed and tested after the development.

Arturia also increased the price for the Matrixbrute without any improvement.
As a dev I can totally understand that you are under pressure now and that development takes time,
but I also know that it is better to have a sprint plan and releasing continuously to keep the
customers happy.
To get customers trust is really hard, but loosing it is really easy.
When all customers leave, also Arturia will leave the market.

But to be honest, theres something wrong with Arturias Management, because as I can
see they don't care.
The just want to release new products, make the money and forget about the product and customer
support again.

But these are only my two cents.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on October 25, 2019, 01:36:48 pm
Well, as has been stated before, chances are sadly p4etty high, that this will be the last time this company will have someone look at this code, which means it is indeed better for us, if they get it as right as possible at release. Also, I will be playing a really big show in Dec., so I really can't afford bugs right now  ::)

By the way, Edouardo, I hope you don't feel personally stressed too much by all the frustration here,  as it is not your fault whats happening, if I understand you correctly... So lets bring this thing to perfection as far as possible and then maybe find a new company all of us  :P 

I'm just teasing, thanks for being the only one available here.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on October 25, 2019, 01:50:11 pm
The question is, is the bug you found a showstopper?
I think it is better to have sprint based releases than trying to make the software 100% bug free and never releasing.
We have been passing that very same message up the chain via this forum for several years, but unfortunately it has always fallen on deaf ears. It's way better for the customer experience to issue more frequent 'dot' releases which gradually and methodically improve the product, even if some of those releases are bug fixes to address bugs accidentally introduced previously. Instead Arturia opt for a big bang approach, whose release date has slipped more times than an octopus on rollerskates.

(Edit just for clarity, I intend no criticism towards Edouard: it seems pretty obvious to me, probably to all of us, that the problems endemic in the company are not the fault of the employees tasked with liaising with us)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Edouard_Arturia on October 25, 2019, 03:23:40 pm
Hey guys.

Quote
We have been passing that very same message up the chain via this forum for several years, but unfortunately it has always fallen on deaf ears. It's way better for the customer experience to issue more frequent 'dot' releases which gradually and methodically improve their experience, even if some of those releases are bug fixes to address bugs accidentally introduced previously. Instead Arturia opt for a big bang approach, whose release date has slipped more times than an octopus on rollerskates.

Quote
But to be honest, theres something wrong with Arturias Management, because as I can
see they don't care.

We had difficulties with that because the company grew faster than the workforce. But right now, we have more structure in the whole company, more QA processes and we are able to leave more room in plannings to update our products to keep them alive and make the community happy. Of course this is not as easy as it looks, but we are really committed to do as good as we can, and continue improving day by day.

Quote
(Edit just for clarity, I intend no personal criticism of Edouard: it's seems pretty obvious to me, probably to all of us, that the problems endemic in the company are not at his level)

Quote
By the way, Edouardo, I hope you don't feel personally stressed too much by all the frustration here,  as it is not your fault whats happening, if I understand you correctly... So lets bring this thing to perfection as far as possible and then maybe find a new company all of us  :P
I'm just teasing, thanks for being the only one available here.

I appreciate the words guys. Indeed, i'm basically Support Manager but not developer or product manager.
But as I love this product, and I'm actually one of the person in the company who has direct contacts with you, I took the lead of the update, wrote the specifications etc...
This is my first step in the product management world, and even though the situation was kind of hectic and scary when first posting here, I was really happy to do it.
The upcoming update is really exciting and being able to feel the hope coming back in the community is really rewarding.

Quote
Right now we have the beta 6 firmware being tested internally and to be sent in beta test tomorrow.
We were supposed to release this week, but Florian and myself found some new bugs on Monday  :-\

Beta 6 has been released this afternoon as is pretty clean, our dear beta testers will be able to user their MatrixBrute almost flawlessly, in the meantime, we will continue to work on the latest bugs we sniffed this week. (mostly LFO & SEQ sync/phase )
By the way, as the firmware is now pretty clean, if some of you are up to join the beta test, you can contact me...
Right now you could use the MatrixBrute pretty much without being embarrassed by bugs as the ones remaining are really hard to spot.
And if you spot bugs, more feedbacks are always welcome  ;)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on October 25, 2019, 04:14:22 pm
You're doing a fine job, Edouard. We all appreciate you, even those like myself who have been critical of the company's methods of support and maintenance.

Arturia diversified into too many different market categories before it had the resources to cope with the demands such diversification would bring. But when Arturia management recognised that, they should have put a break on launching new products every new moon and concentrated on maximising the potential of the products they already sold. The fact that they didn't was just an obvious decision to attract oniomaniacs, but it's an approach which doesn't win returning customers.

What I've seen happen many times is you [Arturia] launch a new piece of hardware or software, then for the first six weeks it gets the lion's share of post-release R&D with patches and updates coming thick and fast. After that brief window has closed, developers' attention gets moved onto the next new thing and future updates and bug fixes have to battle for importance with all the other products waiting for the same, and it becomes a case of he who screams loudest gets listened to. That's not the best way to manage product support.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: yeskeys on October 25, 2019, 07:29:34 pm
"You may end up with some dust on your fingers after updating, who knows..."

What does this even mean???

What is the deal with this company's communications concerning the update of a synthesizer'?
It feels like they have to keep this all on the super down low because of ... what??  Why can't they just say here's what we're planning on making happen, we tried this and we couldn't make it work, we have this new feature coming, etc - just statements that COMMUNICATE WTF is happening.  This is ridiculous and has something I'd expect in fifth grade.

No offense to Eduard, I'm sure he's got management dictating these policies. 
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: jocksbeat on October 25, 2019, 08:44:53 pm
Hi Edouard, thanks for your replies on this subject :-)
So you're saying that Arturia is getting close to a release, after this Beta 6 release? May we now get a hint of these new features now?
Perhaps a list of upcoming features ;)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: rens on October 26, 2019, 09:25:22 am
Edouard, thanks so much for your efforts! Look forward to the release when it comes.  Rens
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Edouard_Arturia on October 26, 2019, 02:05:16 pm
There will be an official announcement.
At this moment, all the features will be revealed, along with a new updated manual, tutorials, and more :)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MichaelMonkey on November 04, 2019, 02:57:17 pm
There will be an official announcement.
At this moment, all the features will be revealed, along with a new updated manual, tutorials, and more :)

Although I am sure the new and improved features will be a godsend, especially for those of us here who have been complaining about needed improvements for a long, long time, for me, a new actually usable manual would be really great.  I just bought a beat step pro.  It is a very simple machine compared to the MatrixBrute, yet its manual is nearly twice the length, with much more details on features and uses.  I cannot understand how the MatrixBrute ever made it to a public release with such a crappy manual.  It seems like a document that was created for pre-release reviewers of the product.  In fact, I bet that's exactly what it was, and it just never was updated again.  So, please do a real manual this time, even if it is only pdf, that's totally fine.  The reason a manual is really good for people like me is that I use my MatrixBrute maybe once a week, or sometimes not for two weeks (I have a very demanding job right now).  I sit down and sometimes can't remember all the things I learned last time I used it. A good manual can help me get right back to what I knew last time. 
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: WytchCrypt on November 04, 2019, 06:09:51 pm
The reason a manual is really good for people like me is that I use my MatrixBrute maybe once a week, or sometimes not for two weeks (I have a very demanding job right now).  I sit down and sometimes can't remember all the things I learned last time I used it. A good manual can help me get right back to what I knew last time.

I hear you and to make things more complicated I run my MxB through an Elektron Octatrack (which is an even more confusing piece of gear) as a stereo signal processor.  Instead of depending on a less than comprehensive manual, I write my own detailed procedures for myself.  That way I can pick up where I left off a few weeks or months ago without spending too much time relearning my tricks  ;)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MichaelMonkey on November 04, 2019, 06:43:40 pm
That's a really good idea.  I used to do that when I was first using Logic's environment back in the eMagic days (yowza)!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on November 14, 2019, 11:32:09 am
...    ::)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Rennie on November 14, 2019, 12:41:47 pm
Nov 14th - any update on the update?????  ::)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: gregae2001 on November 15, 2019, 03:30:36 pm
Nov 15 - any news on the update?    ??? ::)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: indiescore on November 16, 2019, 06:47:04 am
any news ,   stocking stuffer ?    Or i will sell the brute and get a  schmidt synth for 18K .....just kidding
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: turbo_kev on November 16, 2019, 10:59:21 am
Hi we are on beta 7 at the moment
just a few more bugs to iron out

its looking good, but due to NDA
I cant say any more

cheers
kev
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: jocksbeat on November 17, 2019, 08:03:06 pm
thanks for an update, kev  :)
Since the upgrade has reached beta 7, at least some finished parts could be named, for all of us Matrixbrute users, waiting patiently for years...
The last comment is off course addressed  to Arturia staf, not to you kev   ;)   
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: WytchCrypt on November 17, 2019, 11:38:37 pm
Hi we are on beta 7 at the moment
just a few more bugs to iron out

its looking good, but due to NDA
I cant say any more

cheers
kev

Seems like we're getting to the home stretch!  Who would have thought early spring would have lasted all the way to Thanksgiving  ;)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: TimeEchoProductions on November 20, 2019, 12:05:35 am
Hi we are on beta 7 at the moment
just a few more bugs to iron out

its looking good, but due to NDA
I cant say any more

cheers
kev

Seems like we're getting to the home stretch!  Who would have thought early spring would have lasted all the way to Thanksgiving  ;)




Early spring 2020, likely.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Andy Tillison on November 20, 2019, 12:24:40 pm
I think it's time that someone broke the stalemate here and realised that "illegally" disclosing the contents of the beta is not really a capital offence and thunderous jackboots are not going to be coming down anyone's corridor any time soon.  So as a beta tester of the new software, I've decided to dish the dirt....

The new update for the matrixbrute is quite an astonishing upgrade, as it should always have been.  Here is an incomplete list of some of the new functions.

1. The small paper white style information window has been enlarged and expanded and is now in full colour. Watching it just metamorphose before your very eyes when the firmware is updated is astonishing to behold.  It's now at the resolution of 1080p with an option for 4k and it comes with a three month free subscription to Netflix.

2. The keyboard is now 88 notes long so please make sure when installing the upgrade that the Matrixbrute is correctly positioned with enough space to grow. I nearly succeeded in knocking over a 19 inch rack mount cabinet during the firmware upgrade.

3. Fully weighted keys are now standard with waterfall drop.

4. A coffee mug heater has now been added to the right of the keyboard

5. The instrument is now fully polyphonic and has the option to have reverse colour keys on the press of thirteen Matrix buttons in the right order.

6. The Matrix area has now been replaced by several gigantic wooden cabinets and rather than the old way of making connections using switches and coloured lights, an innovative way involving the use of many many patch cables has been brought into effect. This has the advantage of making your instrument look a lot more scientific and exclusive, this making you appear even more clever than you previously did.

7. Saving sounds has been abolished in an attempt to stop people from using presets, which have all been accordingly deleted.

8. Toast can now be made in a compartment under the keyboard, though on early versions of the Beta the cooking time was better than on the recent versions. Hopefully in the final version this will be remedied. I'd personally like to see the machine (which is French after all) add a Raclette feature so that tasty cooked cheeses can be consumed during otherwise dull sound design sessions.

9. All the cooking functions will be controllable via the matrix, giving a really nice functionability to the player, adding aftertouch can add Marmalade to the toast (or in my proposal more bubbles to the melting cheese)

10. Finally (don't forget there are many other features not mentioned in my list) the physical Matrixbrute after its upgrade only remains with you for 48 hours. After that it becomes available ONLY in the cloud and can be accessed through some software called "Analog Laboratory"

In the meantime, during the past several years, I have enjoyed using the "old" matrixbrute so much. As a synth player since the 70s I consider it to be the best instrument of any type I have ever owned.  hen the real upgrade finally becomes available i will read every word said about it to see if anything will improve the wonderful experience I have had with this magnificent and exceedingly well priced machine. Yes, it has flaws. And like my Minimoogs of the past I have come to love them too.
 
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: joeman on November 20, 2019, 01:47:21 pm
Jexus used to be a matrixbrute
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: yeskeys on November 21, 2019, 12:23:54 am
Gawd dammit you guys, I thought you were really going to enlighten us as to what we've been waiting for.  More than just a little pissed reading about the cooking and toasting and coffee making.  The only thing saving you Andy is the fact that I really love that first Tangent album.
Now that I have cancer (yes, just diagnosed for real - and playing the cancer card strictly for info on this update) this update better be worth it.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: KrisL on November 21, 2019, 04:33:42 pm
Here is an incomplete list of some of the new functions.


Well, I don't know about all that; all I want is an instrument that stays in time. 


...From a company who are capable of keeping their word. 


Whether either will materialize is another issue entirely, of course. 
The latter is clearly beyond Arturia's present competency level. 


Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Edouard_Arturia on November 21, 2019, 05:17:58 pm
Hello.
This last run was quite a struggle, and we almost had a few release candidates these last weeks.
But we had quite a headache to maintain the sequencer playback tight upon preset change.
Toda'sy version is supposed to be OK with these, and tested / released as the final beta tomorrow.
(https://media.giphy.com/media/2AC83Oeotpw40/source.gif)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Rennie on November 21, 2019, 07:21:20 pm
Fingers Crossed !!!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: yeskeys on November 21, 2019, 07:40:19 pm
That certainly would be some good news...I'd love to get a copy of the update to take my mind off my cancer, NDA and all.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on November 23, 2019, 02:19:41 pm
Flaws: Sure, nothing is flawless. Even though at least triplet LFO divisions could be kinda called a bare minimum in digital LFOs for a monosynth...

Bugs? Not cool. Tight sync: A necessity.

And your Minimoog doesn´t have settings, that you will not be able  to access anymore, when Windows 13 is released.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on November 23, 2019, 05:08:01 pm
Flaws: Sure, nothing is flawless. Even though at least triplet LFO divisions could be kinda called a bare minimum in digital LFOs for a monosynth...

Bugs? Not cool. Tight sync: A necessity.

And your Minimoog doesn´t have settings, that you will not be able  to access anymore, when Windows 13 is released.

(https://i.ytimg.com/vi/D6QO5X8N5mI/maxresdefault.jpg)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on November 25, 2019, 11:44:54 pm
i got the feeling we will not get more patch spaces but have to stick with this crappy method via computer

it would be such a shame to own such a creative synth which lets you come up with new sounds non stop
and you would theoretically have the possibility to store 256x256 patches and could sort all your basses, leads, tc etc by categories,
and have instant acces

but instead you have to turn on the computer to load another category

fingers crossed you solved this ... if not please allow some third party to give us a hardware mod
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on November 26, 2019, 12:39:09 am
i also just read on Gearslutz, that there won't be ratcheting .

Jesus, what could have been done with those Matrix pages.

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: aWc on November 26, 2019, 05:16:17 pm
Edouard has just posted on GS that firmware 2.0 will be released this week!!!
I hope that 'more user-defined mod destinations' made it in the upgrade...always my #1 feature request. Anyways, exciting times!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: aWc on November 26, 2019, 07:00:27 pm
I will be saving my current Program bank to MCC in preparation for the FW update for sure.
Question:
-Will the upgrade overwrite the current bank with the new bank Victor designed?
-If not, is the upgrade going to automatically transform my patches from V1 to V2 (doubt it) right in the MB?
-I assume I will have to reload my current bank from MCC into my updated MB to convert them?
-I suppose there is a possibility that old patches may not sound exactly the same as before?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on November 26, 2019, 08:16:09 pm
Edouard has just posted on GS that firmware 2.0 will be released this week!!!
I hope that 'more user-defined mod destinations' made it in the upgrade...always my #1 feature request. Anyways, exciting times!

we already can program trillions of sounds with it.
but we cannot save a lot of them without a computer
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on November 27, 2019, 10:40:47 am
Edouard has just posted on GS that firmware 2.0 will be released this week!!!
I hope that 'more user-defined mod destinations' made it in the upgrade...always my #1 feature request. Anyways, exciting times!
Why not announce it here?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on November 27, 2019, 03:15:34 pm
I will be saving my current Program bank to MCC in preparation for the FW update for sure.
Question:
-Will the upgrade overwrite the current bank with the new bank Victor designed?
No. It leaves the presets untouched. The new bank can be loaded at your discretion.

-If not, is the upgrade going to automatically transform my patches from V1 to V2 (doubt it) right in the MB?
AFAIK patches only gets transformed when they get saved or transferred to the MxB. The system is transparent w.r.t. this, so all patches can be treated as V2 once the new FW is installed.

-I assume I will have to reload my current bank from MCC into my updated MB to convert them?
Yes, AFAIK, for a bulk conversion. But again it's transparent, so you don't really have to worry about it.

-I suppose there is a possibility that old patches may not sound exactly the same as before?
No, old patches sound just like they did.

As aWc  mentioned, the one thing that would be good practice for all users, is to save a backup the current patches, just as a precaution.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Edouard_Arturia on November 27, 2019, 05:47:49 pm
Ladies and Gentlemen, I am delighted to let you know that the MatrixBrute 2.0 is now available... ( ;D emotion ;D)

Disclaimer

When updating to version 2.0, your MatrixBrute presets will be automatically converted to the 2.0 format. However, there is no way to convert a 2.0 preset to the 1.0 format.
While we are sure you'll love the changes version 2.0 brings, we would advise you to backup your presets before updating your MatrixBrute, just in case you ever want to roll back to version 1.0.

I advise you guys to:

1. Open your MIDI Control Center
2. Start the MIDI Control Center auto-update
3. Backup your V1 Presets
4. Update your MatrixBrute firmware
5. Try the new Factory 2.0 sound bank

All my love and thanks to the beta testers who helped us achieve that, thank you, thank you, thank you !!!

And I hope that despite the (way too long) waiting time, you guys will enjoy it!

Some useful links !!!

MatrixBrute 2.0 Webpage:
https://www.arturia.com/matrixbrute-firmware-2
 (https://www.arturia.com/matrixbrute-firmware-2)
FAQ:
https://www.arturia.com/faq/matrixbrute/what-s-new-in-matrixbrute-update-2-0
 (https://www.arturia.com/faq/matrixbrute/what-s-new-in-matrixbrute-update-2-0)
Ressources:
https://www.arturia.com/products/matrixbrute/resources
 (https://www.arturia.com/products/matrixbrute/resources)
CheatSheet:
http://downloads.arturia.net/products/matrixbrute/manual/MatrixBrute_Manual_2_0_CHEATSHEET.pdf
 (http://downloads.arturia.net/products/matrixbrute/manual/MatrixBrute_Manual_2_0_CHEATSHEET.pdf)
Updated Manual:
http://downloads.arturia.net/products/matrixbrute/manual/MatrixBrute_Manual_2_0_1_EN.pdf
 (http://downloads.arturia.net/products/matrixbrute/manual/MatrixBrute_Manual_2_0_1_EN.pdf)
2.0 Changes Manual:
http://downloads.arturia.net/products/matrixbrute/manual/MatrixBrute_Changes_Manual_2_0_EN.pdf
 (http://downloads.arturia.net/products/matrixbrute/manual/MatrixBrute_Changes_Manual_2_0_EN.pdf)
This is was my first project on the product management side, I tried to gather and make all your feature requests come alive.
Of course, it wasn't possible to implement them all, so I hope that the feature set matches your expectations :)

Once again, thank you everyone for your patience, and now lets play, sound design, perform, drink a beer or maybe we can do both at the same time !!!

Best !!!

Edouard
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on November 27, 2019, 06:34:57 pm
Hello Edouard & Victor,

Congrats on the latest firmware release.  And I like to personaly thank each of the BETA testers for taking their time to help make this release possible. 

-Dean
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on November 27, 2019, 07:21:11 pm
...
Once again, thank you everyone for your patience, and now lets play, sound design, perform, drink a beer or maybe we can do both at the same time !!!
...

I'll be doing all of that a little later this evening  ;D

Congrats to team Arturia with a great release!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: aWc on November 27, 2019, 07:57:48 pm
Seems wonderful, addresses most requests...including "the One" (aka 16 user-defined mod destinations). Congratulations to all involved!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on November 27, 2019, 09:50:17 pm
Seems wonderful, addresses most requests..


funny, but not one of my requests was realized i think
see here:
https://forum.arturia.com/index.php?topic=90177.0


maybe punishment, because i started this thread;)


i have to check again, but a few years for this thin update seems rather weird to me
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: indiescore on November 27, 2019, 09:56:49 pm
ed your links are broken
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on November 27, 2019, 10:35:18 pm
funny, but not one of my requests was realized i think
see here:
https://forum.arturia.com/index.php?topic=90177.0

maybe punishment, because i started this thread;)

i have to check again, but a few years for this thin update seems rather weird to me

Hey - lighten up VAU! :)

Several of the features you (together with many other people) requested  are in the update - claiming that "not one of my requests was realized" is not true and not fair.

Quote
- LFO SLEW & SYMMETRY  a double use of the LFO knobs should be an easy thing to do (?)
SLEW = soften the LFO curves ( sounds often more musical)
and SYMMETRY means you can shift the curves gradually from symmetric positive and negative values to only positive or negative values
(example: cutoff only gets opened from but not more closed from start value)
With the custom LFOs you can program your own waveforms, with per step slew, for micro and macro slewing. It handles symmetry too, although that was always doable with the normal LFOs too - just add in a constant using a macro knob. The macro knob can of course be modulated too, which gives you modulation of the symmetry.

Quote
- with the  AUDIO MOD knobs, allow modulation from ZERO in the matrix. Now only possible, if start value is NOT zero.
together with unipolar LFOs (see request for LFO SLEW & SYMMETRY) this would make a lot of sense
This was always possible by turning the knob slightly in the direction of the modulating function you want (it's in the manual and explained mor then one time here and on GS). The 2.0 update makes it a tad easier by defaulting the right hand side of the knobs as the default modulating function.

Quote
- very helpful wold be  attack / release  setting (in the MCC) for the aftertouch,
for softer fade in/out insead of sudden on/off
Well, there is a sensitivity setting there which helps. For an attack (as from the notes attack) this can be done using the mod matrix and an envelope. Not what you requested though, which BTW would be nice i itself, but oh, where in the UI would it go...

Quote
- track rotation = shifting tracks stepwise left / right
you come up with a nice pattern, but then you want to start it at another step ? for this you need this feature
best case would be to to be able to shift NOTE, ARP and MOD tracks independently and if they could have different length.
(an "offset" for the different MOD track destinations might be over the top, but would allow even more rhythmical variation)
Track rotation is in the update. Well, not separately for the MOD, Glide, Accent and Note lanes with separate lengths, which sounds like feature bloat to me (hard to find a workable space for all that in the UI).

Quote
- more MOD sources  ( would mean: more pages)
so you could for example sequence the OSCs independently. very good feature for interesting patterns
It's in the update.

Quote
- possibility to modify all ENV stages independentely
 (lin/log, duration 2x, 5x, 10x,  etc)
Lin/Log is doable with the added mod user assignable matrix columns and envelope feedback (could do 4 segments previously, limited by the 4 assignable columns).

More onboard patches, user assignable CV in/out and hi-pass in filter the fx path is not possible due to the hardware. Some of the requests are kind of edge-case'y and just to hard to cram into the UI (IMHO of course).

In my book, this is the very opposite of a "thin update". How about "glass half empty" if nothing else, or even a stretch to "glass half full" ? For most others I think the glass is overflowing :D

.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: WytchCrypt on November 28, 2019, 12:54:00 am
Just wanted to send a quick thanks to Edouard, his team and the beta testers for making this happen...a great Thanksgiving day present!  I can't wait to see what modulation insanity I can create with 12 additional custom mod destinations  ;)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SingleCell on November 28, 2019, 04:35:41 am
I posted a bug in the tech support forum.... but then thought maybe I should ask here, in case it's just some problem on my end.   The new Duo/Split Glide in 2.0 does not function correctly with the Sequencer or Matrix Arpeggiator.  It was limited before, but now it doesn't do anything that it's meant to.  Slide steps in the sequencer try to Glide the upper part instead of lower, for example... causing some really odd behavior.  Anyone else getting this problem? 
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: STM on November 28, 2019, 12:39:09 pm
Thank you for the update!
I love the costum LFO and more routing options are a great addition!

@SingleCell:
I just made a simple duo/split sequence from an init patch and can confirm your problem.
Slide steps are activating  glide on the upper part.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Edouard_Arturia on November 28, 2019, 01:53:52 pm
Hello.

Can you please report this bug to the support?

I would like to reference your complaints to trigger a hotfix.

Best

Edouard
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: aWc on November 28, 2019, 05:17:01 pm
I posted a bug in the tech support forum.... but then thought maybe I should ask here, in case it's just some problem on my end.   The new Duo/Split Glide in 2.0 does not function correctly with the Sequencer or Matrix Arpeggiator.  It was limited before, but now it doesn't do anything that it's meant to.  Slide steps in the sequencer try to Glide the upper part instead of lower, for example... causing some really odd behavior.  Anyone else getting this problem?
I think I am seeing the same thing. However, if I turn off the Sequencer, than I can set Glide ok.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: sermax on November 28, 2019, 05:42:04 pm
Many thanks to Arturia . We have a great synth in our hands (it was also great before )and now we have tons of possibilities to shape our sounds . I only tested the new firmware for some minutes and the additions are incredible . Great job for an amazing sounding synth
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Processaurus on November 29, 2019, 08:37:55 am
Significant update! Thanks for the ongoing development. The custom LFO(s), combined with the sync, makes it a little modulation sequencer, and you can run it as a 1 shot. I like the smooth/stepped option, per step. 16 user modulation destinations make it significantly closer to a modular synth with digital patching. Amazing work!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on November 29, 2019, 11:26:47 am

In my book, this is the very opposite of a "thin update". How about "glass half empty" if nothing else, or even a stretch to "glass half full" ? For most others I think the glass is overflowing :D

.


i said thin update for that it took years. other companies do this in a few weeks.

also lots of workarounds for me again.

i welcome the update for my Matrixbrute, and don't want to see it all negative,  but on the other hand i am quite disappointed with still having to use a computer for the patch management
which for me is one of the main let downs and that ARTURIA does not communicate, IF another solution was possible, and i also don't think the expansion of the sequencer is as good and elegant as it could have been.

So maybe they will make more use of the MATRIX in the future, for now it is ok, for me personally it is rather thin what took some years to develop.

I hopw you can accept, that we have different opinions here.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: joeman on November 29, 2019, 01:27:39 pm
Thank you for more user mod destinations! This alone is outstandingly powerful! Things are getting really crazy over here  ;D ;D ;D

@VAU, side note: perhaps Arturia did do the software in a matter of a few weeks. They only just started it now because they were busy doing other things that also, take a few weeks. Know what I mean?  :)

@Arturia, the Matrixbrute has always been a joy to use and this update simply ups the joy a great deal! Thank you!

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on November 29, 2019, 02:12:36 pm
i know what you mean, but think about what could have been done in the years since MB introduction
i bought the MB very early and until today, i recommend it online or to friends or people i meet
and never thought about selling mine

but the patch management is totally stupid, sorry
you build such a futuristic synth and don't provide space for 256x256 patches? come on...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Oz1 on November 29, 2019, 11:15:42 pm
This update is great.
Thanks Arturia and the Beta team.
I have sat patiently all year hoping this update would be half of what v2.0 actually is.
Now I am considering getting a second Mxbte.

The only area I still struggle with on this synth is the clunky way of finding the saved prameter for each knob. Pity it couldn’t be updated to the simple yet elegant way Korg had on their old electribes, where a light would illuminate as the knob travelled through its saved parameter amount, but it’s not a deal breaker, just now a slow process to rebuild a saved patch visually.

I am happy with 256 save slots. 16000+ slots would require a lot of memory (both for machine and human)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on November 29, 2019, 11:53:58 pm
Yeah, first: 16 mod slots? Amazing! Really. I fell off my chair. Literally. Thanks for that, I would not have dared to hope for that.

And of course, same for custom LFO shapes. Those are big upgrades for sure.

The triplets and dotted notes are just obligatory, so I don't feel like celebrating them, I will just generously pretend, it was always that way   ;D Not really sure, what I think about the way, they are implemented, but time shall tell. And hey, THAT would be one of those flaws, I would just swallow, if I didn't like it.

Just one concern: There is no word about any Bugfixes, or am I missing that? I will be playing a really big concert with the MB next weekend and I am too scared to update right before that, so I can't check right now. But have the bugs been solved? The FM knob quirk, tap tempo in Sequencer mode, LFO retrigs?

And since the LFO divisions are implemented the way they are, I am afraid, there is still no triplet delay? That I would be willing to teethgrindingly accept, I guess, but, hey, I like my teeth...

And lastly, dear Dr Justice, could you elaborate, what you mean by this statement of yours, answering to VAU: "This was always possible by turning the knob slightly in the direction of the modulating function you want (it's in the manual and explained mor then one time here and on GS). The 2.0 update makes it a tad easier by defaulting the right hand side of the knobs as the default modulating function."

Just the last part, as in, I would like to know, what changed.

Love you all!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on November 30, 2019, 01:10:46 am
...
And lastly, dear Dr Justice, could you elaborate, what you mean by this statement of yours, answering to VAU: "This was always possible by turning the knob slightly in the direction of the modulating function you want (it's in the manual and explained mor then one time here and on GS). The 2.0 update makes it a tad easier by defaulting the right hand side of the knobs as the default modulating function."

Just the last part, as in, I would like to know, what changed.

Love you all!
From the user manual:
"For the bi-polar knobs to be used in the modulation matrix, you will need to turn the knob in the direction of the item that you want to be modulated. There is a small dead zone on either side of the center detent that will allow you to have no modulation but still allow the knob position to be sensed."

From the 2.0 release notes:
"Bipolar Audio Mod knobs could not be modulated when in their center position. Modulations now apply to the counter-clockwise routing. "

So you need to have the knobs ever so slightly turned away from the center position, to where they get an assignment and before the modulation depth starts ramping up, for these knobs to represent one of the two possible destination routings that they can select. With the update, the audio mod knobs now have a default assignment when they're at the center, or zero, which is the destination on the left hand side, e.g. VCO 1 for the  "VCO 1 < VCO 3 > VCO 2" knob (I mistakenly said right hand side above - sorry).
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on November 30, 2019, 06:03:22 am
Ah, yes, thanks! I get it now.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Edouard_Arturia on November 30, 2019, 02:13:18 pm
Quote
Just one concern: There is no word about any Bugfixes, or am I missing that? I will be playing a really big concert with the MB next weekend and I am too scared to update right before that, so I can't check right now. But have the bugs been solved? The FM knob quirk, tap tempo in Sequencer mode, LFO retrigs?

We resolved a lot actually.
See below the release notes:

New Features

Standalone settings mode (Press PRESET + SEQ + MOD)
Preset compare mode (Hold PRESET + Press preset slot)
Custom waveform LFO (Hold LFO < + > to edit the waveform)
LFO triplet and dotted divisions (Hold LFO SEQ-Sync + Press SEQ note, triplet or dotted)
Access 4 pages of custom modulation destinations (16 custom destinations)
Sequencer : Rotate sequence (Hold Tap + press SEQ < or >)
Sequencer : Extend & duplicate sequence (Hold SEQ length + press SEQ >)
Sequencer : Selected step note is now shown on the display
Sequencer : New step edition methods (Hold one step/two steps + turn Mod knob)
Sequencer : Multi-step erase (Hold two steps from the right to the left)
Sequencer : BPM adjustment in whole numbers (Hold tap + turn Rate)
In Duo-Split glide can be applied to the upper part (Hold Voice mode + Press Glide ON/OFF)
Pitch-wheel dead zone can now be edited (MCC / Standalone settings)
Glide mode selection (Rate/Time)
Improvements

Bipolar Audio Mod knobs could not be modulated when in their center position. Modulations now apply to the counter-clockwise routing.
Various Panel mode improvements and fixes
Panel button combo shortcuts can now be released in any order
Init preset minor improvements
Local Control state is now maintained on power-up, can be edited with Standalone Settings
Sequencer : Keyboard can now be played when sequencer is ON with an empty sequence
Sequencer : Reworked real-time modulation recording, stops after one cycle
Sequencer : Legato can now be recorded in real time when legato is ON
Sequencer : Reworked editing of notes and Seq Mod across modes (step recording, real-time recording, recording OFF)
Sequencer : Stays in sync when changing preset
Sequencer : Reworked editing of notes and Seq Mod across modes (step recording, real-time recording, recording OFF)
Sequencer : Press record now enables the sequencer
Arpeggiator : Velocity value per note
Arpeggiator : Record can no longer be enabled in Arp and Matrix-Arp
Velocity curves improvement
Expression & Sustain pedal handling improvement
VCO Coarse LED behavior improvement
Bugfixes

MIDI, USB and Clock Sync are now tight
Sequencer now starts on time at any tempo
LFOs are now stable when tempo-synced
Clock out is no longer reseted to 48 ppq when USB slaved
All parameters are now properly initialized when loading a preset
Various Duo-Split mode fixes (Glide, Sequencer, Legato)
Seq Mod steps can now be properly edited
Save in Panel mode is now consistent
VC01 < Noise > VCF1 knob behavior now targets the right destination
Switching Key Hold OFF doesn't silence the currently played notes
When playing with record On, Tap Tempo doensn't modify the seq length anymore
No more risk to be stuck between Preset and Panel mode
No more note OFF when note velocity value is 0
OSC3 waveform browsing is no longer inverted
CC handling improvements : Parameters are now properly sent and received
Preset, SEQ and Mod buttons are now properly responding when the sequencer is playing
Compare parameter offset no longer displays the preset page upon release
In Duo-Split lower and upper MIDI channel can now be properly adjusted
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: KrisL on November 30, 2019, 03:33:22 pm

Bugfixes

MIDI, USB and Clock Sync are now tight
Sequencer now starts on time at any tempo
LFOs are now stable when tempo-synced
Clock out is no longer reseted to 48 ppq when USB slaved
All parameters are now properly initialized when loading a preset
Various Duo-Split mode fixes (Glide, Sequencer, Legato)
Seq Mod steps can now be properly edited
Save in Panel mode is now consistent
VC01 < Noise > VCF1 knob behavior now targets the right destination
Switching Key Hold OFF doesn't silence the currently played notes
When playing with record On, Tap Tempo doensn't modify the seq length anymore
No more risk to be stuck between Preset and Panel mode
No more note OFF when note velocity value is 0
OSC3 waveform browsing is no longer inverted
CC handling improvements : Parameters are now properly sent and received
Preset, SEQ and Mod buttons are now properly responding when the sequencer is playing
Compare parameter offset no longer displays the preset page upon release
In Duo-Split lower and upper MIDI channel can now be properly adjusted


Edouard - this is more like it. 

Verifiable, testable hard data RE the bug fixes.


I could possibly start forgiving your boss in lieu of the above approach. 

In fact, I think I'll go switch on the MB.  :)


Best
Kris





Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on November 30, 2019, 04:53:06 pm
That sounds so damn good. I still won't dare to update before next week's gigs, but then... I am going to have a wonderful Christmas time, it seems.

Looks like we are finally out of beta and on firmware 1.0! Your bosses owe you a raise, Edou, cause you just turned a rather frustrated customer into a delighted one. And I am obviously not the only one.

If someone had talked to us before, I would be an Arturia Fanboy now.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on November 30, 2019, 06:57:26 pm
...
I hopw you can accept, that we have different opinions here.
Of course :)

Many of the requests you supported, as well as others, are in the update, so hopefully you can enjoy it on some level.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on December 01, 2019, 01:24:51 pm
i really would love to know one thing:

WHY is not possible to have more than 256 patch spaces (ideally 256x256)?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on December 01, 2019, 07:57:45 pm
any answer to this question?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: turbo_kev on December 01, 2019, 09:21:11 pm

Christ isn't 256 patches stored on board enough
may be there isn't enough spare ram inside to store any more
you can store as many as you like on your pc with the mcc
and download / upload  to your hearts content

But again 256 stored on board should be more than  enough

just my 2p worth

cheers
kev
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on December 01, 2019, 10:41:30 pm
no it's not enough.

it's not enough in 2019 when you want to organize all your patches.
i got already 7 different banks on my MAC.
and organizing them there into bass, leads etc is on top complicated.

We are talking about a flagship synth

Moog Voyager, 20 years old 7 x128 programs
Waldorf Quantum Up to 10,000 sound patch capacity organized by banks, attributes, author and patch number
Roland XM more than 4000 Preset Sounds & more than 90 Drum Kits
Moog One thousands of presets
etc
etc


why can you ask for let's say more mod destinations and i can't ask for more patch space?

Christ, are 4 mod destinations not enough? ;)


from a flagship synth i ask to have the best possible software
and if more patch space is technically not possible,
then ARTURIA just should say: sorry, is not possible because ...


it's always the same with such threads:
some seem to think they can allow others what to ask for

i bet any money: as soon as ARTURIA would introduce  20 banks of 256 programs,
then everybody would rave about it.


Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: HUBA on December 02, 2019, 01:18:14 am
now, we have more structure in the whole company, more QA processes and we are able to leave more room in plannings to update our products to keep them alive and make the community happy

Good to know! Looking forward to 3.0  :-*
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on December 02, 2019, 10:02:18 am
I can't move from even LFO divisions to Triplet ones within one knob movement? I am either stuck in even or triplet once set? Why no smooth movement from even to triplet? Why the clunky way of selecting triplets? I kind of expected that it would be all in one knob. I like setting the LFO to sync then use the other LFO to change the divisions on the first one.

Also. I don't seem to be able to get triplet note divisions out of the delay? Am I missing something here? No triplet delay?

I really hope I am missing something...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on December 02, 2019, 12:49:28 pm
 Unfortunately no triplets in the delay section. I don't know why, but they didnt want to do that for whatever reason.
 We have to use outboard delays for that unfortunately.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Edouard_Arturia on December 02, 2019, 05:04:43 pm
Hello !

I wanted to implement the triplets / dotted for the delay as well, but the BBD was too limiting unfortunately.
BBD max time is very short, so in triplet / dotted, only a very few divisions would have be available.
On the other hand, we weren't limited by the technology when implementing new time divisions on the LFOs.

Analog is great but sometimes pretty frustrating as well  :)

Edouard
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on December 02, 2019, 08:56:21 pm
Hello !

I wanted to implement the triplets / dotted for the delay as well, but the BBD was too limiting unfortunately.
BBD max time is very short, so in triplet / dotted, only a very few would have be available.
On the other hand, we weren't limited by the technology when implementing new time divisions on the LFOs.

Analog is great but sometimes pretty frustrating as well  :)

Edouard
To be fair you can tune in a triplet by ear when the BBD is not in sync mode. But one thing that sounds absolutely mad is modulating the BBD divisions with a synced random LFO. Shame that you cant get that extra funk with the in-between odd divisions.

With the LFO divisions. I would have really liked to move fluidly from even to odd. With my DSI eVolver I can set all the available time divisions on 4 synced LFOs on one knob BUT then you cannot modulate the divisions with the sync on.
On the MxB you CAN modulate the time divisions but are either in even world or odd world. Unless I am missing something. I only updated yesterday.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on December 03, 2019, 01:04:47 pm
i really would love to know one thing:

WHY is not possible to have more than 256 patch spaces (ideally 256x256)?
Reading between the lines I guess it's a hardware issue: there literally isn't the onboard storage space.

All I ever expected for free were bug fixes. I believe consumers do have a right to expect tech products to work as described, just like they would expect a toaster to do what it says on the box. When bugs are identified preventing the product from working as described, I also believe consumers have a right to expect the bugs to be quickly remedied with periodic dot patches, not three years down the line as part of a major release. That is my only criticism.

The fact that a lot of new functions have been thrown into this release is a huge bonus considering neither you, I, nor any other existing customer has paid a cent for the update. We should be thankful for the additional freebies, not whine about the fact that the toaster we knew only toasted four slices at once when we bought it hasn't been freely upgraded to toast 16 slices or more.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on December 03, 2019, 06:03:44 pm
It Does toast exactly 16 slices, now, though. Freely assignable to any type of jam on the cupboard.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on December 06, 2019, 10:20:37 am
i really would love to know one thing:

WHY is not possible to have more than 256 patch spaces (ideally 256x256)?
Reading between the lines I guess it's a hardware issue: there literally isn't the onboard storage space.

All I ever expected for free were bug fixes. I believe consumers do have a right to expect tech products to work as described, just like they would expect a toaster to do what it says on the box. When bugs are identified preventing the product from working as described, I also believe consumers have a right to expect the bugs to be quickly remedied with periodic dot patches, not three years down the line as part of a major release. That is my only criticism.

The fact that a lot of new functions have been thrown into this release is a huge bonus considering neither you, I, nor any other existing customer has paid a cent for the update. We should be thankful for the additional freebies, not whine about the fact that the toaster we knew only toasted four slices at once when we bought it hasn't been freely upgraded to toast 16 slices or more.

I don't think it's "whining" or entitlement to expect from an - advertised as avant garde - analog flagship in 2019 not to have to use the computer to store and organize all your patches. And if it is a hardware issue, then there should be ways to fix this with an hardware upgrade. At least that's what Rudi Linhard /LINTRONICS told me when i visited him 1,5 years ago.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: WytchCrypt on December 06, 2019, 06:45:44 pm
i really would love to know one thing:

WHY is not possible to have more than 256 patch spaces (ideally 256x256)?
Reading between the lines I guess it's a hardware issue: there literally isn't the onboard storage space.

All I ever expected for free were bug fixes. I believe consumers do have a right to expect tech products to work as described, just like they would expect a toaster to do what it says on the box. When bugs are identified preventing the product from working as described, I also believe consumers have a right to expect the bugs to be quickly remedied with periodic dot patches, not three years down the line as part of a major release. That is my only criticism.

The fact that a lot of new functions have been thrown into this release is a huge bonus considering neither you, I, nor any other existing customer has paid a cent for the update. We should be thankful for the additional freebies, not whine about the fact that the toaster we knew only toasted four slices at once when we bought it hasn't been freely upgraded to toast 16 slices or more.

I don't think it's "whining" or entitlement to expect from an - advertised as avant garde - analog flagship in 2019 not to have to use the computer to store and organize all your patches. And if it is a hardware issue, then there should be ways to fix this with an hardware upgrade. At least that's what Rudi Linhard /LINTRONICS told me when i visited him 1,5 years ago.

Personally, I'm fine with the existing 256 on board patch storage quantity...however, I do understand why others might not feel that way. 

If it is in fact a hardware issue (as I'm guessing it is) and required a hardware rather than firmware update, how would the company realistically handle a hardware upgrade?  Is it really as simple as plugging in a higher storage memory chip?  Even if that were the case and it was a simple DIY fix, it would take another firmware release to create the process to unlock those extra memory locations, and remember how long we waited for the current release!  What if the memory chips are soldered directly to the board(s)...would anyone wanting the upgrade have to ship their MxB's to Arturia?  I can tell you that even if shipping my MxB back to Arturia meant it could store 256x256 AND toast the 16 slices of break mentioned above AND guarantee I could solo like Keith Emerson or Tony Banks, there's no way I'd do it.  As a former quality/reliability analyst at Apple back in the early 80's, I hold the view that the more you tinker with these things, the greater the possibility of introducing problems.  My MxB works perfectly as is and there's no way I'd want to jeopardize that by having UPS/USPS/FedEx throwing it around between here and Arturia and back to get extra patch memory...but that's just me, YMMV  ;)
Title: memory upgrade
Post by: aWc on December 06, 2019, 08:40:58 pm
I think that for those who nwant/need it, the best way to go is to wait for the warranty to be expired and ask a reputable tech to do it. It would simply involve multiplying the existing physical storage with equivalent chips and having a switching system and an external switch (in the back preferably, so as not to disfigure the beautiful instrument)
I had this done on a Roland Jupiter 4, eons ago. My brother (an electrical engineer) added x5 the memory chip inside with a piggyback board, and mounted a five position switch (in this case in the lower front of the unit, where those candy-like preset buttons already were). Forty memory slots instead of 8!  It worked perfectly. But, at the present time, there is no way I would have this done to my Brute...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on December 08, 2019, 09:48:50 pm
that would be so great! in fact, somewhere in this thread i wrote, that - if ARTURIA does not want to offer it themselves - LINTRONICS told me they would do the mod if ARTURIA  would provide them the necessary infos.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on December 10, 2019, 01:14:00 pm
LINTRONICS told me they would do the mod if ARTURIA  would provide them the necessary infos.
I think we can guess with some certainty that Arturia won't be doing anything like that with their premium-priced product which is still in production, no more than they will allow third parties to officially hack around with its firmware. But unofficially, any product with user-flashable firmware (such as most Arturia products, including the MxB) can be 'jailbroken' by someone with the required software skills, and thus jailbroken, can be made to do literally anything within the constraints of its hardware. You would of course in the process kiss your warranty's a** goodbye.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on December 11, 2019, 12:23:19 am
i bought my MATRIXBRUTE so early, that my waranty period is over long time ago.
Also i got no flightcase or special price.


and even if i still had warranty i would happily welcome extended patch programs.

Just imagine, the One or the Quantum would have been introduced with
"...and when you reach program 256 then you have to use a computer
for storing more or for organizing".

Just imagine the reactions...