Arturia Forums

Hardware Instruments => MatrixBrute => MatrixBrute - General discussions => Topic started by: VAU on March 07, 2018, 08:41:29 pm

Title: Arturia team, can you please make a statement on a possible update?
Post by: VAU on March 07, 2018, 08:41:29 pm
Arturia team, we all love our Matrixbrute,

but please make a comment about what's going on
update-wise.  i'm coming here almost every day to check,
many otheres are hoping and waiting too

thank you !
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on March 08, 2018, 11:44:04 pm
Same here even the slightest message would be appreciated by the people who bought the flagship product
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on March 26, 2018, 08:55:03 pm
any news?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on March 26, 2018, 11:22:55 pm
Nothing at all, its starting to get a bit crazy in my opinion.
Lots of us have bought their flagship product and we are all left on the sideline while they are more busy with the smaller stuff.....
Seriously considering selling my brute if nothing happens soon.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on March 27, 2018, 09:11:58 am
really?

because a great synth does not get an update?
selling it because of this seems as extreme as not asking for reasonable updates at all.

And just because Arturia made one of the best ever Monosynths, still they really could
improve board communication.

just my 2ct
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Matt Arturia on March 27, 2018, 09:46:06 am
Hi,

Unfortunately there is nothing I can say at the moment... But if you want your voice to be heard, please, contact the support services. The more people will do that, the more impact you'll have and the update will happen.

Regards,

Matthieu
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on March 27, 2018, 01:48:54 pm
but Matt, if you take Rohan Hil from SYNTHSTROM with his DELUGE for example,
he does not need 100s of tickets to be convinced of an update.
people send him ideas, and if he likes them, he implements them if possible.

Arturia already has a nice collection of requests and ideas here on the board.

additionally, almost all of us, the users, praise the MB. I didn't read bad words.
we love it. but this does not mean, it shouldn't be improved where it makes sense.

thanks
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Matt Arturia on March 27, 2018, 02:08:28 pm
Hi VAU,

I couldn't agree more with you, trust me. Unfortunately it's not that easy as we have other constraint...

But you can be sure that there is people here at Arturia that are pushing for the update to happen.

Regards,

Matthieu
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on March 27, 2018, 04:37:38 pm
thanks, that makes hope;)

btw, a patch memory would be incredible useful !
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on March 27, 2018, 10:41:41 pm
And making a proper editor should be a piece of cake for Arturia.
I mean you bang out so many plugins, that making a proper layout and some midi cc work should be done very easily
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on March 28, 2018, 09:51:41 am
Ok, I'm sending a support ticket today. Anyway, it is a bit of a shame that the community has to push in order to persuade Arturia to correct well known bugs (audio mods bugs, sequencer bugs, and so on and so forth)! Knowing that, in a year or so since the latest update, (to me at least it's pretty obvious) nothing has been done on the software part and that the team isn't actively working on that, is not tolerable!
I am not - as other users did - thinking about selling my matrix BUT I paid (as many others did) 2000euros which is more than I have paid for my car. Given that Arturia is raising the prices, I hope the will consider justifying the expense of 2300 euros giving the users a full up to date piece of gear. And I am not talking aout implementing new features: even if that would be great, I think that - at this point - a simple bugfix would be warmly appreciated.  ::)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on March 28, 2018, 10:42:44 am
Ok, I'm sending a support ticket today. Anyway, it is a bit of a shame that the community has to push in order to persuade Arturia to correct well known bugs (audio mods bugs, sequencer bugs, and so on and so forth)! Knowing that, in a year or so since the latest update, (to me at least it's pretty obvious) nothing has been done on the software part and that the team isn't actively working on that, is not tolerable!
I am not - as other users did - thinking about selling my matrix BUT I paid (as many others did) 2000euros which is more than I have paid for my car. Given that Arturia is raising the prices, I hope the will consider justifying the expense of 2300 euros giving the users a full up to date piece of gear. And I am not talking aout implementing new features: even if that would be great, I think that - at this point - a simple bugfix would be warmly appreciated.  ::)

Very much agree with this
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on April 07, 2018, 09:09:39 am
This is my Support Ticket (Just in case you feel like to share your own ones):
To whom it may concern,
 As a member of the official forum forum.arturia.com I am among those users who are actively requesting a firmware update. The product, as it is, is more than valuable, but it still has some well known bugs (Audio mod bugs, some sequencer quirks, etc.). It has a year since we've been told that a future firmware revision would have solved these problems but - as far as we understood - there are no plans for future developing.
Any features improvement would be welcome, yet the absolute priority is to solve these little bugs and provide a flawless workflow.
We, as forum members, have been asked by an Arturia employee to write this support ticket, in order to persuade the developing team to speed up the works. I know that you're probably committed with many other projects at the moment, but I (we, indeed) would warmly appreciate any statement in this sense.
Best regards,
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Kearley on April 09, 2018, 07:52:17 am
I put my word in as well.   Ages ago, I was told the FW update wouldn't be SOON.. but I'd be super disappointed if they had no plans for it at all.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on April 09, 2018, 10:38:38 pm
And again no news about nothing......
They just tell us to send emails so we dont pollute the forum here for other potential customers to read.
Really I think we can forget about an update.
Arturia is being run as a cash cow now and nothing else.
They just focus on hat makes most money in the shortest of time.
Instead the f keeping developing little things thy should make good and come with a good update for the flagship product.
But Im nearly sure it will never happen.
The MB is a great synth but it could be so much more....
Im sure behind the screen now they are working on a Polybrute and then will milk that for a year once its out and then once people start to ask about significant updates they will fast starting making another product to push for a year and on and on.....

Sad but nearly sure this is the Arturia philosophy....
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on April 10, 2018, 10:00:32 am
Yet, for what is worth, I didn't get any reply from the support centre. I don't think they have been working on any update, either. Apart from that, I would like to point out that Matt Arturia (who replied to this topic) is not the admin of this section; the administrators of the matrixbrute subforum had been lacking for ages.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on April 10, 2018, 10:57:10 am
And again no news about nothing......
They just tell us to send emails so we dont pollute the forum here for other potential customers to read.
Really I think we can forget about an update.
Arturia is being run as a cash cow now and nothing else.
They just focus on hat makes most money in the shortest of time.
Instead the f keeping developing little things thy should make good and come with a good update for the flagship product.
But Im nearly sure it will never happen.
The MB is a great synth but it could be so much more....
Im sure behind the screen now they are working on a Polybrute and then will milk that for a year once its out and then once people start to ask about significant updates they will fast starting making another product to push for a year and on and on.....

Sad but nearly sure this is the Arturia philosophy....


Like most users i am also desperately waiting for news,
but negative theories on why and what should be kept down til a statement from Arturias side.

But it would be great if Arturia is asked by sonicstate or similar why they do not care more about their flagship synth.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on April 10, 2018, 11:04:52 am
 UPDATE: I got a reply from Arturia's support. They told me they're gathering our complaints and started reflexion groups on how to improve the workflow of the Matrixbrute. That means that - yes - nobody was actually working on a firmware revision ( :o), but still we can hope for a future update, unless they're not deliberately lying to their customers (which, I think, is not the case).

So, please, if anyone of you haven't done it yet: send support tickets!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on April 10, 2018, 12:51:26 pm
And again no news about nothing......
They just tell us to send emails so we dont pollute the forum here for other potential customers to read.
Really I think we can forget about an update.
Arturia is being run as a cash cow now and nothing else.
They just focus on hat makes most money in the shortest of time.
Instead the f keeping developing little things thy should make good and come with a good update for the flagship product.
But Im nearly sure it will never happen.
The MB is a great synth but it could be so much more....
Im sure behind the screen now they are working on a Polybrute and then will milk that for a year once its out and then once people start to ask about significant updates they will fast starting making another product to push for a year and on and on.....

Sad but nearly sure this is the Arturia philosophy....


Like most users i am also desperately waiting for news,
but negative theories on why and what should be kept down til a statement from Arturias side.

But it would be great if Arturia is asked by sonicstate or similar why they do not care more about their flagship synth.


nothing negative Vau just being realistic looking at Arturia past way of doing business.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Edouard_Arturia on April 10, 2018, 01:08:27 pm
Hello Everyone.

We haven't let the MatrixBrute down.
Work on an update just needs time and ressources.

We are these days trying to gather:

- Your feature requests
- Your bug reports
- Etc...

This will help define priorities and prepare an update that could at the same time bring bug fixes and improvements on the MatrixBrute workflow.
We will of course check the forum, but the best would be to contact the support to send us an official request: https://www.arturia.com/support/askforhelp/issues (https://www.arturia.com/support/askforhelp/issues)
One request per ticket would be great to easily keep a track of each ticket per feature / bug.
This will definitely have an influence on the update.

I can't give any day at the moment, as we need to define what will contain the update first.

Kind regards

Edouard
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on April 10, 2018, 03:02:36 pm
Thanks Edouard, this post is very very much appreciated!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on April 11, 2018, 09:51:29 am
Hello Everyone.

We haven't let the MatrixBrute down.
Work on an update just needs time and ressources.

We are these days trying to gather:

- Your feature requests
- Your bug reports
- Etc...

This will help define priorities and prepare an update that could at the same time bring bug fixes and improvements on the MatrixBrute workflow.
We will of course check the forum, but the best would be to contact the support to send us an official request: https://www.arturia.com/support/askforhelp/issues (https://www.arturia.com/support/askforhelp/issues)
One request per ticket would be great to easily keep a track of each ticket per feature / bug.
This will definitely have an influence on the update.

I can't give any day at the moment, as we need to define what will contain the update first.

Kind regards

Edouard


1. It shouldn't need tickets for you to realize bugs.
2. Why no constant bug fixes, why "one update with bug fixes and improvements"?
3. No ticket does not mean, a user does not have a useful idea. So no ticket, and an idea will not be put on your list? Seriously?
4. Why this forum then? You got so many contributions here - and now you say,
they are not good enough for you? Sorry, but that is rather not so nice...

I don't know any other manufacturer who demands tickets to pick up suggestions.

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Edouard_Arturia on April 12, 2018, 02:52:38 pm
Quote
Posted by: fede bts
on: April 10, 2018, 03:02:36 pm INSERT QUOTE
Thanks Edouard, this post is very very much appreciated!

Thanks Fede bts.

Quote
1. It shouldn't need tickets for you to realize bugs.
2. Why no constant bug fixes, why "one update with bug fixes and improvements"?
3. No ticket does not mean, a user does not have a useful idea. So no ticket, and an idea will not be put on your list? Seriously?
4. Why this forum then? You got so many contributions here - and now you say,
they are not good enough for you? Sorry, but that is rather not so nice...
I don't know any other manufacturer who demands tickets to pick up suggestions.

Hello VAU.
I think you misunderstood my message...
We always check forums and do our best to accurately answer the customer needs.
I've never said that it was not good enough for us, it's always good to hear what our users need...
We reference bug complaints & features when these are reported to the support to keep a precise track of them, and define priorities with precise numbers.
(The forums doesn't allow us to do that)

Quote
I don't know any other manufacturer who demands tickets to pick up suggestions.
We are trying to officialise customer requests, maybe other manufacturers don't.

I'm trying to bring something positive and let you know that we care about your opinions, not that we don't take the time to read the forum ;)

Cheers

Edouard
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on April 12, 2018, 05:27:12 pm
Sorry for "more pressure",
but still i ( and i guess others too) do not understand, why 1 man companies can fix bugs immediately and constantly for example,
while Arturia does not.

Also, i really would appreciate an answer, if a patch memory expansion is technically possible.
The first Voyager also only had one or two banks and was expanded then to 8.

Thank you.

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Edouard_Arturia on April 17, 2018, 11:11:45 am
Quote
Sorry for "more pressure", but still i ( and i guess others too) do not understand, why 1 man companies can fix bugs immediately and constantly for example,
while Arturia does not.

It requires resources and time....

Quote
Also, i really would appreciate an answer, if a patch memory expansion is technically possible.
The first Voyager also only had one or two banks and was expanded then to 8.

Technically I would say yes. But depending of what will contain the update, it will be or not. Can't say...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on April 17, 2018, 11:59:20 am
What a joke...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on April 17, 2018, 09:04:32 pm
irritating answers indeed...

let's hope for better
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on April 18, 2018, 01:02:36 am
ps

i praised the MB on every board i'm subcribed to,
but if you really CAN extent the patch memory and just don't do it,
then my love would seriously suffer
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on April 18, 2018, 09:59:02 am
I dont want to be a ball breaker (casse couilles) or anything but,
How can you release a flagship product that is selling very well and put so much time in developement and not plan ahead time for updates and bugs.
But there is Plenty of time for other stuff that is actually far less important.
I just dont get it.........
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on April 18, 2018, 12:47:04 pm
see what SYNTHSTROM just posted:
(https://scontent.frix1-1.fna.fbcdn.net/v/t1.0-9/30739147_1069121493229127_1350796141196738560_n.jpg?_nc_cat=0&oh=23a72ad6a4955466db16ec4419805710&oe=5B7027EE)

additionally, to all their updates done already...

come on, Arturia, you can do better !
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: HUBA on April 19, 2018, 03:49:14 pm
Technically I would say yes. But depending of what will contain the update, it will be or not. Can't say...

I don't want to add to any negativity here, just one suggestion:

Read through the feature requests and state whether the suggestions are technically possible or not. And if something is technically possible but extremely difficult or highly unlikely, then maybe comment on that too.

I think that would be highly apprechiated by all here.

I will send some feature requests to support, and I hope others will as well.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: HUBA on April 19, 2018, 04:31:48 pm
One request per ticket would be great to easily keep a track of each ticket per feature / bug.
This will definitely have an influence on the update.

In addition to countable popularity, Arturia should concider each request  based on its usefullness to the avarage user. Some suggestions may be highly usefull even though the majority of users posting requests haven't thought of it yet.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on April 20, 2018, 11:11:09 am
Its getting more and more a joke.....
Even Behringer have 150 times better support assistance and updates....
Arturia you should remember that your product is only as good as the support you offer for it....
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on April 26, 2018, 12:41:57 am
I'm a brand new MxB owner and I too would love to have discovered issues resolved. 

I haven't been following Arturia long (but own two products with a third in radar) and have seen a common trend where their focus is on the next shinny thing which consumes development resources until productized and shipped.  Most companies provide quarterly or simi-annual updates to address P1-P3 issues and include some Top-N high-demanding new features and enhancements.  A common trend here in the States.

Community boards can be a great asset for steering product direction, as their customers can vote on what features or capability they need in a product.  IMO, having bugs reported to support tickets is the right workflow but feature requests should have more transparency with their customer base.

Anyway, that's $.02 cents.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: HUBA on April 26, 2018, 03:01:47 am
Community boards can be a great asset for steering product direction, as their customers can vote on what features or capability they need in a product.  IMO, having bugs reported to support tickets is the right workflow but feature requests should have more transparency with their customer base.

I agree. I just sent my feature requests to support, one by one. It's more tedious than to just post them on the forum, but it's the only way for now, so that's what you have to do.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on April 26, 2018, 06:38:38 am
After my post I went back to the main MatrixBrute area and noticed there was already a forum section carved out for Feature Requests (https://forum.arturia.com/index.php?board=230.0 (https://forum.arturia.com/index.php?board=230.0)).  Guess that's not being leveraged either??
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on April 30, 2018, 05:19:29 pm
Come on, Arturia, you can still do the right thing!

I am really glad someone at least answered, even if not everyone was happy with the answer, but nothing is worse than silence. It makes you feel, like the lifecycle of your brandnew synth flagship ended,before you bought it.

So thank you, Edouard!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on April 30, 2018, 10:10:00 pm
Still Notting !!
Unvelieveble they have time enough for al the software and al the little hardware but for their actually only real big potential product they do nothing......
Maybe they Made iT to complicated for themself
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Speedball030 on May 06, 2018, 01:31:34 pm
Visited their booth at Superbooth, but none of the ones I talked to could give me any useful information about the missing updates.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on May 08, 2018, 11:43:04 am
Visited their booth at Superbooth, but none of the ones I talked to could give me any useful information about the missing updates.

Thats because there will not be an update they are surely already busy on another ''great'' product that makes more profit for them very fast, and they will push that until people start to ask about updates and then drop it.....
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on May 10, 2018, 02:01:17 am
I'm beginning to hope for an interview by sonicstate, amazona or similar
with Arturia on the reasons for treating their flagship like that
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Reaktiv on May 10, 2018, 01:36:46 pm
Seems like the Origin synth letdown scenario. As a former Deepmind 12 owner, I must outline here that Behringer is much more listening to its customers and still updates its synth than Arturia is with the matrixbrute. I really enjoy my big brute but seeing its full potential wasted by lack of updates really disappoints me. Pretty sure some other flagship will soon be announced and then we will be left behind...
Lifecycles are getting shorter in the synthworld, as on every other market  >:(
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: HUBA on May 11, 2018, 04:44:17 pm
Allthough Arturia is giving us the silent treatment here on the forum, it seems to me they are actually planning an update. They have responded quickly, politely and seriously to all my feature requests and explained the likelyhood of each request being implemented. Some are technically impossible, such as repeating envelopes and key press independent LFO triggers.

Buttons/switches as mod destinations have been suggested by several users and is apparently possible, so it doesn't hurt to let them know you want it too, if you haven't done so yet.  :)

Send your requests, ideas and questions to technical support! They appear to be interested in any ideas and they will tell you wether they are technically possible or not. I got the impression that any request regarded as an improvement would be concidered, even if it's not requested by many users.

I don't think Arturia have forgotten about this synth at all. I believe they are proud of the Matrixbrute and want to improve it as much as possible with the update(s). As it's still quite new, they'll probably have someone working on minor bug fixes and such for a while anyway, so I would think this is the time for users to come up with some good ideas for improving this synth feature wise too.

I have no problems with features that I don't personally need, such as hidden extra features engaged by multiple button presses etc., as long as they don't ruin my user experience completely. I hope other users feel the same way.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Bianco Zigar on May 16, 2018, 09:39:42 pm
Hi,

I'm hoping for a update too, but am very happy with the matrixbrute as is, especially after trying some "classics" and new ones on superbooth, I'm very happy with my purchase.

I talked to one nice guy from Arturia about the MB and the Update Situation, primarily with you guys in mind!

So he stated that a the moment they are looking at and testing a lot of stuff besides the bugfixing. What made me really happy is that he said that they are looking into how to get more modualtion destinations going/ if its possible. It sounded like they are at it currently. I cant say of course if he was being genuine, all i can say he seemed like a nice guy that seems to be involved in the progress of a possible update.

So I hope they can make this great synth even better. We'll see.

Thanks for the nice talk Arturia!

I wish you all good nerves, and dont let their forum communication strategy keep you from enjoying the synth!

All the best,

Manuel
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: aWc on May 17, 2018, 06:00:56 am
This makes me hopeful too, as I am one of those who backed up Dr Justice's quest for more User Programmable Mod destinations. Moderately optimistic...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Reaktiv on May 17, 2018, 01:55:56 pm
Fingers crossed! Thanks Manuel for reporting, I needed to feel a little more optimistic about it  ;D
Merci Arturia de penser (encore un peu) nous
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on May 18, 2018, 10:11:29 am
some are technically impossible, such as repeating envelopes
Hi HUBA,
 by "repeating envelopes" you mean looping envelopes, right? I have been sending it as a feature request as well, but I wasn't told it was impossible. Such a pity! Well, I am glad something is moving: I'm not rushing, yet I would really like to know more aout what's happening with the developing  8) Let's cross our fingers and hope for the best
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on May 18, 2018, 01:42:32 pm
some are technically impossible, such as repeating envelopes
Hi HUBA,
 by "repeating envelopes" you mean looping envelopes, right? I have been sending it as a feature request as well, but I wasn't told it was impossible. Such a pity! Well, I am glad something is moving: I'm not rushing, yet I would really like to know more aout what's happening with the developing  8) Let's cross our fingers and hope for the best
It's technically possible in the firmware (old coder here, not easily fooled ;)). However, I think the problem is how to expose this feature in the user interface so that it doesn't become too cryptic (same for some other requested features). Some features might be squeezed in e.g. by chording some buttons, maybe blinking a LED as an indicator, but for the envelopes there are no such things available directly or related in a clear way.

Even so, I think it might possible to use the matrix and the LED displays to expose a set of parameters like that, and also using some other buttons (chorded or held for N seconds) to enter a mode to access these parameters. It would be a little contrived and goes somewhat against the one button per function ethos, and it may not be too popular for design-cleanliness reasons. Would open up new possibilities though.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: HUBA on May 18, 2018, 05:35:34 pm
Interesting about the possibility of repeating/looping envelopes. I didn't get any explanation for why this wasn't possible, so it might be that you're right and that the problem lies in not finding a practiacal UI solution for it.

I know I've said this before, but those of us eager to get new features into this synth should all do some thinking while Arturia is working with bug fixes and updates, and try to find clever ways to get new features to work with the existing UI, in ways that are somewhat practical. Some of us might come up with stuff Arturia wouldn't think of themselves.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on May 19, 2018, 12:10:55 am


Even so, I think it might possible to use the matrix and the LED displays to expose a set of parameters like that, and also using some other buttons (chorded or held for N seconds) to enter a mode to access these parameters. It would be a little contrived and goes somewhat against the one button per function ethos, and it may not be too popular for design-cleanliness reasons. Would open up new possibilities though.

+1

in fact, i assume the matrix could be used to replace the annoying need for a computer editor foe most duties.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on May 19, 2018, 02:02:45 am
+1

in fact, i assume the matrix could be used to replace the annoying need for a computer editor foe most duties.
Exactly. I've submitted "Editing of the system parameters on the synth itself, with no dependency on the MCC software" as one of the most important feature requests. I want to still be able to make full use of my MxB in the old folks home, long after the MCC software is obsolete (I don't think it will run on my quantum computer's AI OS in the year 2045  ;D). 
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Oz1 on May 19, 2018, 09:33:58 am
Hi all, owned a Matrixbrute for about a month now. Has been great to find and read this forum post regarding possible firmware to come. I am 100% on board with the additional modulation bus request, and in my Arturia feedback after purchase, I mentioned this to them (still no reply back though).

Another request was around the "Preset + knob" method of finding what settings a saved preset has. Its currently really clunky and painful to rebuild a saved patch, having to use two hands.
I believe the best possible method on this synth would be to have the LED screen with the patch number automatically display parameter values as a knob is twisted, with the [P] (saved parameter) displayed as it is passed through. Then as changes are completed, allow a 1-2 second timeout before the screen goes back to the patch number. In other words, remove the need to press "Preset" to get access to this information. I understand it becomes tricky with more than one parameter being adjusted at once, but other synths like electribes and Access Virii seem to handle it with some finess.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on May 19, 2018, 01:17:44 pm
Please add ideas in the "feature request" section , so they won't get lost - thanks!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on May 19, 2018, 02:05:03 pm
^ We've been asked to submit tickets for bugs and feature requests, as they're too busy to compile the contents of the forum.  A good sign I think - i.e. they're likely hard at work with the update  :)

@Oz1: I agree with changing the preset value display so that it's not a temporary and two handed operation. I suggest submitting a ticket to weigh in on it (SUPPORT / Ask for Help / Technical Support). Adding a thread, or posting in a related thread in the "feature request" section is still a good idea for visibility and discussion.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Oz1 on May 19, 2018, 03:56:39 pm
Thanks Dr. Justice, have sent the feature request via Tech Support. Will report back if anything of interest.

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on June 14, 2018, 12:30:47 am
Another 3 months and no news...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on June 14, 2018, 10:34:52 am
Indeed just sickening, no other words for it.
They send us those great newsletters with updates for this and that but nothing for their flagship instrument.
Really never seen a company that treats the company itself so much as a cash cow.......
Lucky I got my hands on a grand voyager from moog now, at least that’s build correct in one go.
I have given up all hope on Arturia
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on June 19, 2018, 07:44:52 pm
Ouch
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Speedball030 on June 21, 2018, 10:35:45 pm
The Matrixbrute is no longer on the front page at www.arturia.com...
Will not buy any other Arturia product. Ever. Great work Arturia!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on June 22, 2018, 01:08:22 pm
The Matrixbrute is no longer on the front page at www.arturia.com...
Will not buy any other Arturia product. Ever. Great work Arturia!
In all fairness, the front page changes all the time - they use it for the latest news items. The MxB is the very first thing on their product page and it appears on the news page whenever there's a related event or release.

If the complaint is just a symptom of the frustration of waiting for an update, I can understand that. From what I know, they're working on a quite extensive update, so even if it has taken its time, we're not forgotten. And now that the update is apparently being worked on, I'd rather want a solid and substantial one than a rushed and minimal one.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Speedball030 on June 23, 2018, 11:42:14 pm
My complaint is about the lack of bugfixes, new features and a decent editor. The synth is dependent on a computer to name patches and edit other features and I wonder how the MXB can be used in 10-20 years from now. Will it still be possible to run the Midi Control Center then?
I understand that the main Arturia web page will have new content, and the MXB has been gone quite a while from it... but it feels that it's been put away to be more or less forgotten, and the spotlight is on the new Drumbrute, Rackbrute and Minibrutes... where the cash is.

My feeling of the Matrixbrute is that it's incomplete in several ways. There are known bugs that hasn't been fixed for more than a year. There is no patch editor. The sequencer need a face lift. No way to name patches on the MXB itself. Envelopes lack control (no loops, no 'always retrig'). No preview of sounds before saving/overwriting a patch. Pitch wheel deadzone is way to big.

Don't get me wrong, I do like the MXB and I think this is the most versatile synth in the price range, but I think that a $2000+ machine should not have the problems mentioned above.
Before the MXB I tried the Moog Subsequent 37CV.  Hardware & software wise it's more or less complete and has none of the problems the MXB has, but I didn't really like its sound so I got the MXB instead.

If the pure bugs on the MXB was fixed, it would be great. If there was new feature updates, it would be awsome!
The MXB could easily be the coolest synth ever, if it was given more love from it's creators.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: guyaguy on June 24, 2018, 03:48:49 am
So many negative Nancys...

Not everyone cares about naming patches. In fact no one did in the 70s when it wasn't a thing, and the MxB is aiming to recapture that straightforward kind of interface from the 70s while still adding a lot of modern features. In fact I'd already got in the habit of not saving patch names on most of my synths because names aren't super useful to me. I also don't have a need for a patch editor since the interface is so straightforward and it lets you check the saved value if I ever want to reverse-engineer patches.

A looping envelope would be nice. Buttons as mod destinations would be awesome. But really the MxB is already a complete instrument as it is despite some minor bugs here and there. To me it doesn't make sense to buy a synth that doesn't have certain features and then get mad that there's no update to implement those features.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Speedball030 on June 24, 2018, 08:47:11 am
We all have different needs and preferences. :) I didn't know about these issues when buying it.
What annoys me is that functions that do not work as Arturia intended (i.e bugs) aren't fixed. Bugs should be dealt with asap imo.
New features would be nice, and I would even pay for upgrades that added something I really wanted.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: guyaguy on June 24, 2018, 05:01:08 pm
We all have different needs and preferences. :) I didn't know about these issues when buying it.
What annoys me is that functions that do not work as Arturia intended (i.e bugs) aren't fixed. Bugs should be dealt with asap imo.
New features would be nice, and I would even pay for upgrades that added something I really wanted.

I wasn't trying to call you out specifically, by the way. It was more a general response to this thread. I joined here hoping to see how other people were using their MxB and maybe learn some tricks but found that this was the only active thread.  :-\

I would say that if some of the issues have been addressed, Arturia would do well to consider Agile methodologies in software development--release in quick releases rather than waiting for annual updates so that users can benefit from fixes and features.

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on June 25, 2018, 09:52:19 am
In all fairness, the front page changes all the time - they use it for the latest news items. The MxB is the very first thing on their product page and it appears on the news page whenever there's a related event or release.

If the complaint is just a symptom of the frustration of waiting for an update, I can understand that. From what I know, they're working on a quite extensive update, so even if it has taken its time, we're not forgotten. And now that the update is apparently being worked on, I'd rather want a solid and substantial one than a rushed and minimal one.

I am sure there will be an update and they won't let us down so no need for frustration,
but don't release the pressure
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on June 26, 2018, 12:07:17 am
So many negative Nancys...

...To me it doesn't make sense to buy a synth that doesn't have certain features and then get mad that there's no update to implement those features.


That "entitlement" argument is - sorry - bollocks in my opinion.

If it would be weird wishes for hardware upgrade, then you would be right.

But to ask for software improvements is 100% legit.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on June 28, 2018, 02:25:14 pm
I'm trying to stay positive, yet I would appreciate if one of the moderators could join the discussion from time to time just to tell us if something is actually going on at their headquarters. I remember several persons were complaining at the time for the lack of updates on the beatstep pro; at last, when version 2.0 came out,it was pretty clear for everyone that they had been working on a huge firmware update for some time: I hope something similar is happening in this case; otherwise I have to imagine they're encountering some problems in rewriting the software (or they just don't care, some might say :P).
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on June 28, 2018, 06:43:36 pm
They just care about the initial money you give them thats all.
After that you can F.O. from their part.
I have spend a lot of money on Arturia stuff and aside from the Beatstep pros I own the other stuff from them including the Matrixbrute all have things to correct.
And they don't correct it and won't correct it.
But wait when their is a little glitch in one of their 80 $ plugins a update is their within the week.
I have given up hope on Arturia they have just a very bad business philosophy and would even be able to learn a big lesson from Behringer.........

Nuff said.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Howard Scarr on July 03, 2018, 08:20:52 am
Bugs should be dealt with asap imo.
New features would be nice, and I would even pay for upgrades that added something I really wanted.

Bugfixes first, definitely! I don't really need new features, I just want my gear to work properly. I love my Matrixbrute, and hope for news of new firmware soon... preferably via e-mail.  :)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on July 05, 2018, 04:53:40 pm
I do see your point, Guayguy, but the LFO bug for example is a huge problem. The sequencer hickups, too. And all those cries for a way to make the Brute independent from a PC are realy the only way to make this thing futureproof. Before that is possible, it really does not hold up to the 70s devices you netioned. They only kept their values, because you dont need Windows 3.1 to set them up.


My MIDI control Center also wont update to the newest distro, for example.

And I would have never never ever believed, that the LFOs would not play triplets. It freaks me out. Sadly, there is no proper manual for the Brute either, so there was pretty much no chance to know this beforehand... I still use it, and I love the flexibility, but I am not bringing it to concerts as it is...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on July 10, 2018, 09:44:19 pm
Another 3 months and no news...

...and another month...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on July 11, 2018, 08:07:08 am
I sent this support ticket this morning:

To whom it may concern,

"I am writing to ask you if you are still working on the long awaited Matrixbrute Update. We have been waiting more than a year and a half for bugs to be solved (bugs that, accordingly to Arturia, were meant to be solved - I quote -  "in the next firmware update"). At some point it seemed that something was in the pipeline: you told us you were working on it (yet you weren't able to provide any expected release date) and you asked users to provide tickets for feature request: I have been sending 5 of those myself, along with 3 bug reports (which is a great loss of time, if it comes out to be perfectly useless). Many articles are being written on this topic, wondering why Arturia keeps according more importance to smaller products such as the new 'brutes; many are starting to sell their Matrix for lack of updates. I am considering selling mine as well. So, before doing anything, I am trying  to ask you again further information: at this point, we deserve it."

I have never been polemical toward Arturia, yet - at this point - I feel like I have been kidded we they asked us to send support tickets. Many of us spent good hours of their lives here, discussing feature requests and bug fixes; we sent tickets as we had been asked to.  And I have the feeling that nothing is actually ahappening at Arturia headquarters... I hope I am wrong; I will report here as soon as I get a reply (if I get one)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on July 17, 2018, 08:09:39 pm
The next Arturia Product ( Micro Drum Brute)

but still no new Matrixbrute OS
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on July 18, 2018, 09:21:25 am
Sorry guys, I got an answer but I forgot to report. I  had been told that the team is working on a Major update (Guillaume from Arturia used a capital A; dunno if it was intended or just a typo  ::)), but that - due to the fact that they're actively working on new products - this firmware update won't probably be ready before 2019. He continued telling me that - apart for the wait - they're 100% sure they're going to deliver this update. That's it!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on July 18, 2018, 06:16:44 pm
... - this firmware update won't probably be ready before 2019....
Just to be sure, was that part stated explicitly by Arturia?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on July 18, 2018, 11:29:13 pm
... - this firmware update won't probably be ready before 2019....
Just to be sure, was that part stated explicitly by Arturia?

Who knows
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on July 19, 2018, 09:53:33 am
As much as i want Arturia to deliver,
but could you please keep the insulting out of the thread?
Thanks!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Matt Arturia on July 20, 2018, 04:28:13 pm
Hi,

Yes, the update is on the specification pipeline and yes it will be a major update. Don't ask me for a date because I have no idea. Once again I can only ask you to be patient. It tooks time for BeaStep Pro to go 2.0 but in the end it was worth the wait. I'm sure it will be the same story for our MatrixBrute.

Regards,

Matthieu
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SentientMachine on July 20, 2018, 05:38:02 pm
Hi,

Yes, the update is on the specification pipeline and yes it will be a major update. Don't ask me for a date because I have no idea. Once again I can only ask you to be patient. It tooks time for BeaStep Pro to go 2.0 but in the end it was worth the wait. I'm sure it will be the same story for our MatrixBrute.

Regards,

Matthieu

Thanks for the update Matthieu!  At this point is it still worth sending in feature requests as support tickets?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: creeks on July 23, 2018, 09:34:42 pm
Yes, the update is on the specification pipeline and yes it will be a major update. Don't ask me for a date because I have no idea. Once again I can only ask you to be patient.


Thank you for this!  Can't wait to hear what the team comes up with.  :)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on July 24, 2018, 03:22:13 pm
Funny, 3 days ago i had 12 karma points, yesterday 5  and today 2.
Somebody seems to be a bid upset...


_________^

edit:

Haha, now i' m getting negative Karma
;)





Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on July 27, 2018, 06:38:30 pm
I dived back into my MB the last week, and now I really hope they come with an update soon.
Because it would be just too sad to leave this Monster as is.
Those Basses.......... ;D
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: BobTheDog on July 27, 2018, 08:26:56 pm
The Matrixbrute is no longer on the front page at www.arturia.com...
Will not buy any other Arturia product. Ever. Great work Arturia!

I get rid of all my synths when they aren't on the front page any more, I think it's a great idea never to buy anything from a company ever again when they do this as well.

Great minds eh!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Speedball030 on July 27, 2018, 09:40:32 pm
My statment wasn't (just) about the front page, but the lack of feedback from Arturia.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on July 28, 2018, 11:32:10 am
My statment wasn't (just) about the front page, but the lack of feedback from Arturia.

Something tells me soon enough the update will be there I was very pessimistic before but it does actually look like they are really busy on it.
Or they made such a complex thing they are lost in the matrix....  ;D
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Speedball030 on July 28, 2018, 03:04:34 pm
Yeah, the last response from Arturia gave some hope! Information is key, it's the silence that's annoying.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Agnos on July 31, 2018, 07:12:39 am
Maybe Arturia could release the key to their proprietary file format so that at least we can use our computer to look at the settings of the saved patches. With a little programing that should be easy and would solve my main problem.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on July 31, 2018, 11:59:15 am
I think what would be a good solution is get a couple new staff members at Arturia that focus on the PR side of things towards their existing customers.
And they should then be more active here.
I mean the Admin has only 32 post ????
That said im waiting with already a lot of patience and have my fingers crossed we get an update soon.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on August 01, 2018, 11:57:48 am
I just want to add, that I too think, the biggest problem is the lack of communication!

If you had told me last year, someone is working on the update, but it might still take 2 years, and you are sorry for that, I would have been like: Yes! They are making an update! (as I am now)

So if it takes some time, that is ok. At least we know, we have not been abandoned.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Rennie on August 04, 2018, 03:35:14 pm
ARTURIA - Looking forward to the update. Just my $0.10 as someone who recently purchased this synth brand new last month.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: WytchCrypt on August 04, 2018, 06:07:37 pm
ARTURIA - Looking forward to the update. Just my $0.10 as someone who recently purchased this synth brand new last month.

Same here...my brand new one just arrived a couple days ago  ;)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on August 04, 2018, 11:48:12 pm
Well if you guys just bought it you can have plenty of patience for the update lol
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: WytchCrypt on August 07, 2018, 02:30:42 am
Well if you guys just bought it you can have plenty of patience for the update lol

Good point.  I just feel bad for all the old-timers who have been waiting so long  ;D
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on August 10, 2018, 12:18:22 am
wow , Synthstrom now will introduce in their next update waveformview (!) on their matrix/grid.

which reminds me... a lot of things could be displayed on or done with the Matrixbrute's matrix.

- exact values (2127 step resolution)
- names
- 256256 programs
- ratchets
- improved sequencer

and some


and  1 man enterprise Synthstrom delivers literally every few days....



Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: WytchCrypt on August 13, 2018, 08:59:01 pm
Hey all,

  I just received a customer satisfaction survey from Arturia after buying my MxB a couple weeks ago.  In the comment section I told them there are a lot of users on their forum that have been waiting quite awhile for the next firmware upgrade with very little communication.  Also that I hoped the new firmware upgrade will arrive soon and that I'd like to see the company do a better job of communicating with the loyal owners of their flagship synth  ;)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on August 20, 2018, 10:05:53 am
Really giving up hope again  :'(
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on August 21, 2018, 08:45:20 pm
let's contact some magazines, if they could ask ARTURIA why they treat their flagship synth and its users like "that":

sonicstate:
https://sonicstate.com/about/contact.cfm

amazona (german):
https://www.amazona.de/kontakt/

musotalk (german):
http://www.musotalk.de/kontakt/

i cannot read french, but here's audiofanzine fr:
https://fr.audiofanzine.com
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on August 22, 2018, 11:12:16 am
Good idea
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on August 24, 2018, 10:05:54 am
let's contact some magazines, if they could ask ARTURIA why they treat their flagship synth and its users like "that":

sonicstate:
https://sonicstate.com/about/contact.cfm

amazona (german):
https://www.amazona.de/kontakt/

musotalk (german):
http://www.musotalk.de/kontakt/

i cannot read french, but here's audiofanzine fr:
https://fr.audiofanzine.com

C'mon, guys! I was one of the first users repeatedly asking for updates, reporting bugs, and submitting feature requests. It is absolutely true that Arturia neglected this product's development for a while, and we have all the reasons for being upset with them. Yet, we have just had an official statement by Arturia members, telling us that they are actively working on a MAJOR UPDATE, and that they are currently in the SPECIFICATION PIPELINE. Now, we have been told that this update is unlikely to be released before 2019... Therefore, at this very point, I would avoid deliberately damaging a company which is actually working on what we have been asking for the past year and a half. It is true that some companies put much more effort on product development; yet, we have to remember that the decision whether continuing in developing an instrument or not is completely up to Arturia. We have bought Matrixbrute because - disregarding any possible update - it is one of the most powerful and best sounding monophonic synthesizers: we should just remember it more often! I have been waiting for forever for KingKorg to be updated (users are still waiting for an editor, which is way more useful for that kind of products), or for Roland to add other submodules to Aira Demora (but, instead, they discontinued the whole series of Aira Modular); DSI Tempest had a lot of bugs but - at some point - Dave Smith admittedly stopped its development, leaving the users quite disappointed to say the least. And I think we could go on and on for hours... I mean, we have to keep asking for it (it is important on our behalf), but we have to realize that exposing the whole brand to unnecessary criticism could bring nothing but damage (both for the users and for the staff members). Just my two cents
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on August 24, 2018, 12:24:10 pm
On one hand you are right. On the other Hand

-  Arturia profits from positive Feedback in Forums, so they also have to live with the negative
- DSI did something after a petition and some magazine contacts
- at least the bugs should have been fixed long time ago
- one man SYNTHSTROM does wonders.
- at no point i left a doubt that i regard the MB as high as an EMS synth which is max praise from my side for a monosynth
- and yes, ARTURIA said, they are working on something. Still they cannot give Details on what and when. And i think it would be good for them
  if there are some more detailled announcements


i thought about all that before and  i did not want to damage them in any way.  But if you Google "customer service" and Arturia,
then you might discover there is some air for improvements on their side.

And last but not least - since i had the "entitlement" discussion many times on elektronauts:
i think, we, the customers have a right for the best possible software (including enough program space).
I think it usually is nonsense to ask for hardware improvements (although often in synth history users were very happy
about one or the other), but software has to be top notch. period.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on August 24, 2018, 06:57:57 pm
Perfect words !!!



On one hand you are right. On the other Hand

-  Arturia profits from positive Feedback in Forums, so they also have to live with the negative
- DSI did something after a petition and some magazine contacts
- at least the bugs should have been fixed long time ago
- one man SYNTHSTROM does wonders.
- at no point i left a doubt that i regard the MB as high as an EMS synth which is max praise from my side for a monosynth
- and yes, ARTURIA said, they are working on something. Still they cannot give Details on what and when. And i think it would be good for them
  if there are some more detailled announcements


i thought about all that before and  i did not want to damage them in any way.  But if you Google "customer service" and Arturia,
then you might discover there is some air for improvements on their side.

And last but not least - since i had the "entitlement" discussion many times on elektronauts:
i think, we, the customers have a right for the best possible software (including enough program space).
I think it usually is nonsense to ask for hardware improvements (although often in synth history users were very happy
about one or the other), but software has to be top notch. period.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MikeG123 on September 05, 2018, 10:26:55 am
I think that Arturia team preparing new firmware for NAMM 2019.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on September 08, 2018, 12:41:38 am
you guys see how fast KORG is fixing the Prologue?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on September 16, 2018, 09:15:46 pm
And silence again......
Really Arturia ban me if you want but in my book you are a bunch of pricks with zero passion for customer satisfaction!
Especially bad when it concerns customers buying your most expensive product and not your shitty software........
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Oz1 on September 17, 2018, 02:31:20 am
Not sure that airing frustrations is really going to speed things up.
I suspect energy better directed contacting Arturia directly and making wishes known...
...repeatedly if need be ;)

Better software integration, easier saved patch parameter detection and more selectable modulation lanes are my holy grail upgrades.

I can say that sending midi out to other synths (k2500 and Behringer model d) then running them back to mxb input, while using send return fx bus as well as mxb fx has given me a lot of happy accidents  lately.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Reaktiv on September 21, 2018, 12:50:43 pm
As Omnisphere 2 team is planning to integrate the matrixbrute in their new 2.5 update synth integration, I'd love to see everything transmitting midi cc, even switches if that is possible...
Seems strange to expect vsti integration on such a good hardware synth, but what they are achieving is really promising. Best of both worlds! Fingers crossed Arturia, from an early adopter
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on September 23, 2018, 10:40:43 pm
Not sure that airing frustrations is really going to speed things up.
I suspect energy better directed contacting Arturia directly and making wishes known...
...repeatedly if need be ;)
I absolutely agree with you on this. Even if I am one of the first users who repeatedly asked for this update to happen, I don't think that isnsulting Arturia will ever bring us anywhere. Just send a support ticket to Arturia asking for more details about a possible release date or features and kindly ask Arturia ask to report it in the official forum thread. The last time I did it, I got an answer in like 1 or 2 days and a guy of the staff kindly reported his thoughts in this thread. Then, if someone wants to contact SonicState or whatever webzine, it can be a good idea ... But - first of all - we have to stop insulting the developing team just because a bunch of users (how many? 10? 15?) are waiting for a (ABSOLUTELY NECESSARY, don't get me wrong) firrmware revision
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on September 29, 2018, 09:14:06 pm
Still nothing .......
This is just disgusting no other words for it.....
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on September 30, 2018, 08:47:21 pm
i wonder what will happen first:

10.000 clicks in this thread
or
an official update announcement by ARTURIA
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SomeCallMeFamous on September 30, 2018, 10:21:13 pm
50 thousand clicks and then still nothing.........
Like I said disgusting and typical...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on October 01, 2018, 02:13:28 pm
at least other companies don't think, my feature request about patch memory is that stupid:

"Store tens of thousands of presets
A Moog One preset is a self-contained blueprint, saving the parameters for all three layers of timbrality, along with each timbres sequencer, arpeggiator, and modulation settings. Moog One has the capacity to store and recall tens of thousands of presets that you can easily categorize, edit, notate, and even share via USB drive. Up to 64 presets can be arbitrarily grouped to a Moog One Performance Set, where they are immediately selectable via the front-panel Bank/Preset button configuration a vital feature for live performances and session work.

Presets can be shared with an unlimited number of Performance Sets, allowing quick access to desired presets for each live gig, studio date, and composing session. Preserving more than just presets, User Spaces save global behaviors, MIDI settings, knob behaviors, port and pedal configurations, and even the LED brightness level of your working environment. This means that a USB thumb drive in your pocket can temporarily make any Moog One in the world your personal instrument."

https://www.sweetwater.com/store/detail/MoogOne16--moog-one-16-voice-analog-synthesizer
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on October 01, 2018, 05:27:33 pm
Guys, once again, have you tried sending support tickets asking Arturia to refer any eventual news in the forum? If you're not willing to do that, I can do it for you  ;D
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on October 01, 2018, 05:39:21 pm
i made my statement on this long time ago: if a company runs a forum and has a section "feature requests" there, then this should be enough.

second: i (as many many others)  made a lot of suggestions for other synths through the years. often (o f t e n! ) users or makers did not see the usability of ideas first. once introduced they did
( i just say alternative patterns or break patterns on the RYTM ... or TR8S respectively)

the usability of having as much patch programs as possible is so obvious, that i would feel ASHAMED to send in a ticket for this. Dr Justice, me and others have described multiple times, how and what the MATRIX could be used for.


to me,  this support tickets thing is nonsense.  if somebody wants to request features this way, fine.  But ARTURIA has to read their OWN feature request section.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: WytchCrypt on October 02, 2018, 04:26:17 pm
I'm new to the MxB and wondering, is there a comprehensive list of all the firmware issues we'd like to see addressed?  Not a list of cool features we'd like to see introduced (though that would be useful to see too), but actual problems that need to be fixed? 

Thanks! 
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on October 03, 2018, 02:17:33 pm
this is what I sent to Arturia as a support ticket. I post it here so, in case I ever receive an answer, you'll be fully updated on anything, as I wrote this ticket with the whole community in mind:

To whom it may concern,
sorry to bother you with an old question. Lately, there has been a huge debate regarding the future Matrixbrute Firmware Update, in the "General Discussions" section of your official forum. While I have been professing calm and comprehension, there are many frustrated Matrixbrute owners out there (and I can't blame them). We've been told that an update was in the specification pipeline, but - still - we have no clue on which specifications will it contain, when it's going to be delivered, if you're actively working on that, if it's still happening at all. It is more than disrespectful on your behalf letting people pay 2000 bucks for an instrument that needs bugfixes and promising a "Major update" that - after a year and a half - is still lacking. At this point I think you owe us an OFFICIAL STATEMENT (in the forums, and through your social networks), providing us further details. Or else, people will probably end up selling their matrix or contacting webzines.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on October 04, 2018, 05:24:15 pm
... Or else, people will probably end up ... contacting webzines.

what i just did
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Edouard_Arturia on October 05, 2018, 10:44:20 am
Bonjour.

Fede bts contacted me to get some news about this subject.

Quote
sorry to bother you with an old question. Lately, there has been a huge debate regarding the future Matrixbrute Firmware Update, in the "General Discussions" section of your official forum. While I have been professing calm and comprehension, there are many frustrated Matrixbrute owners out there (and I can't blame them). We've been told that an update was in the specification pipeline, but - still - we have no clue on which specifications will it contain, when it's going to be delivered, if you're actively working on that, if it's still happening at all. It is more than disrespectful on your behalf letting people pay 2000 bucks for an instrument that needs bugfixes and promising a "Major update" that - after a year and a half - is still lacking. At this point I think you owe us an OFFICIAL STATEMENT (in the forums, and through your social networks), providing us further details. Or else, people will probably end up selling their matrix or contacting webzines.

Here is the answer I sent him.

Quote
Hello Federico.

Thanks for contacting us.

We are indeed aware of our users expectations about this update.

First, let me clarify things, the update is planned and will happen.
I saw people saying that we will not be doing it, don't worry, this is not the case.
We are dedicated to update this synthesiser as soon as we can.

The Brute team is very small, and has many other ongoing works to handle.
The person who made the MatrixBrute firmware will roll back to the MatrixBrute firmware as soon as he finished his ongoing projects.
Moreover, it also involves tons of additional work from other teams, like the test team, who also need this update to fit in their schedule.
Consequently, the MatrixBrute update is plaanned for the first half of 2019. (We initially thought it could be done earlier, but unfortunately, plannings got delayed)

Out of bringing bug fixes, we do want to improve the MatrixBrute capabilities and the sequencer workflow.
We will do our best to implement features and improvements that makes sense and will make the MatrixBrute a better instrument.
I can't give any further details about what will be implemented or not, as these changes require to be confronted to the developper plus all the constraints involved in their implementation, and we do not want to bring disappointments.
But be aware that we listened to the users suggestions with attention.
The only detail I can let you know is that we won't implement new features that can't fit clearly the UI. One of the biggest pleasure in the MatrixBrute is it's straightforward synthesis UI.
This will not be changed.

Let me know if you have any further question.

Kind regards, and thank you for your attention.

So once again, sorry for this delay.
We do want to make things right, but it's not just as easy as it appear from an external point of view. We are still a growing reasonably sized company, but are all passionated people waking up each morning to bring cool and affordable instruments to the world.
As a MatrixBrute owner, I'm like you guys, very eager to see this update coming, and I wish it could have been done earlier.

Kind regards

Edouard
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on October 05, 2018, 02:24:08 pm
Bonjour.

Thank you for the update! :)

Quote
...The only detail I can let you know is that we won't implement new features that can't fit clearly the UI. One of the biggest pleasure in the MatrixBrute is it's straightforward synthesis UI.
This will not be changed.

I hope you will not take this to extremes. It's clear from several threads on several forums that users would like to see extended functionality that might utilize the alpahanumeric displays and some chorded button presses to change the modes of their usage. One case in point, which I advocate for, is patch name, system parameter and extended patch parameter editing (thread here (https://forum.arturia.com/index.php?topic=92837.0)). These are things that are necessary in this day and age - the synth already feels needlessly cumbersome in these respects, with the need to use the MIDI control center even for mundane tasks like setting the MIDI channels.

It would be a shame if the knob per function ethos hinders the synth from reaching its full potential. There are already several chorded button functions and the alphanumeric displays already perform more than one function, so extending this would not introduce any "disturbance" to the ethos in effect.

I urge you to let your flagship synth be all that it can be! That also includes a full documented sysex protocol (an absolute must in an advanced flagship synth), so that the community can get on with creating tools for it.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on October 05, 2018, 02:50:11 pm
One more thing, while we have you here:
...
Consequently, the MatrixBrute update is plaanned for the first half of 2019. (We initially thought it could be done earlier, but unfortunately, plannings got delayed)...

I assume the update it will be started at the earliest Q2 2019 then, not released since the time to make it is unknown. In any case, by the time an update is released it will have been more than 2 years since the last one. Users will generally be happy to wait a bit for feature enhancements, but not for bug fixes.

The MxB has a number of niggles and bugs that are irritating and hampers it's optimal use (key hold bugs, audio mod edit bugs, sequencer bugs, LFO bugs etc.). These can not wait 2 years to be fixed. You really need to get someone to work on a bugfix release ASAP IMO, no delays, no excuses.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on October 05, 2018, 04:01:06 pm
"...The only detail I can let you know is that we won't implement new features that can't fit clearly the UI. One of the biggest pleasure in the MatrixBrute is it's straightforward synthesis UI.
This will not be changed."


Being dependent on the computer for so many things is  no way straightforward.
Every action brought back to the MB itself is a step in the right direction.

Other features you put in in your small machines but not in the MB where it could be done so elegant. Ratcheting for example.

Besides that: to run a feature request thread, ask to send in support tickets and THEN say
" we don't care about your wishes" seems really strange to me.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SentientMachine on October 05, 2018, 05:43:21 pm
Besides that: to run a feature request thread, ask to send in support tickets and THEN say
" we don't care about your wishes" seems really strange to me.

He never said that. In his email response he even said "But be aware that we listened to the users suggestions with attention."
They care about the user's wishes, but they also have a specific workflow and design in mind for the Matrixbrute.

Saying "The only detail I can let you know is that we won't implement new features that can't fit clearly the UI," is vague enough that I wouldn't read too deeply into its meaning yet, and it's also a completely reasonable idea.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on October 05, 2018, 07:41:43 pm
We will see... i relly like my MB a lot, i bought it very early new in a smaller shop which i like to support whenever i can,
but i start to get the feeling that ARTURIA just does not take their customers seriously - and who would like that feeling?

Complaints about Arturia's customer service are not exactly new - and i count not happening OS updates to "bad customer service" -
but i thought things had bettered. And really: looking at the DELUGE alone (and i met one of the guys before it even came out, so i know quite well
how supportive they are and how much they involve customers) really makes me mad. The MB could be much more creative and i am beginning
to feel bad about those poor promises... 
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SentientMachine on October 05, 2018, 09:46:44 pm
We will see... i relly like my MB a lot, i bought it very early new in a smaller shop which i like to support whenever i can,
but i start to get the feeling that ARTURIA just does not take their customers seriously - and who would like that feeling?

Complaints about Arturia's customer service are not exactly new - and i count not happening OS updates to "bad customer service" -
but i thought things had bettered. And really: looking at the DELUGE alone (and i met one of the guys before it even came out, so i know quite well
how supportive they are and how much they involve customers) really makes me mad. The MB could be much more creative and i am beginning
to feel bad about those poor promises...

Yeah, I get your frustration and I while I definitely wouldn't praise Arturia's communication with their customers, I think comparisons to the Deluge are apples and oranges. Two very different companies with completely different sizes and priorities. Arturia likely has to share resources across multiple products and has to make sure they're bringing in enough money to support their 50 employees, so they can't solely focus on the Matrixbrute like Synthstrom can with the Deluge.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on October 05, 2018, 11:44:18 pm
you know that it is statements like this that frustrate people?

i did not ask to "solely focus on the Matrixbrute". Nobody here did ever.

But Synthrom  -  a ONE man company  - can fix and update his product all the time and include almost every feature request that makes sense and is possible
 and a company like Arturia cannot spend 1 or 2 days to fix at least the most mentioned bugs IN MONTHS?
And even - may i say - dare to put up a feature request section and additionally ask to send in support tickets?
What is this? some kind of candid camera?








Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on October 11, 2018, 10:05:42 pm
K: "...and you guys listen!"

A: "that's our job, we create the tools people like to use"


ups... that was not an ARTURIA quote, that was just Kevin thanking Amos
on the MOOG ONE live stream...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on October 15, 2018, 03:36:33 pm
with WinterNAMM and Superbooth19 coming, let's hope enough people ask Arturia, what's going on
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on October 28, 2018, 01:14:28 am
some more opportunities to ask ARTURIA about Matrixbrute news:
https://www.arturia.com/company/news
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on October 31, 2018, 12:58:34 am
no news since i opened this thread on
March 7th, 2018
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on October 31, 2018, 11:10:48 am
I purchased my Matrixbrute in August and I am already eager for this hardware to be serviced with a proper firmware update. There is so much more that can be done with the instrument, it's silly that a software development company cannot get there shit together for this.
 Had I have known of this issue prior to my purchase, i wouldn't have spent my money on an Arturia product. I'm concerned now that a new flagship will be release and this beautiful instrument will never be what it could have been. If they do the same thing with the Matrix as they did with the Origin, i believe it will be the nail in there hardware business.

 Here's hoping they do the right thing.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on November 08, 2018, 01:04:16 am
 10.000 clicks soon ...

(https://i.ytimg.com/vi/bNiuH4tj8fc/hqdefault.jpg?v=56870627)


Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Rennie on November 08, 2018, 02:22:25 pm
Maybe after 1000 clicks we will get 1000 new features and 1000 new sound patches for MATRIX BRUTE in a new update to  MB ???? Any thoughts Arturia team ????
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on November 08, 2018, 10:04:08 pm
Folks,

Eduard has given us a tentative date in this thread:

Quote
...the MatrixBrute update is plaanned for the first half of 2019. (We initially thought it could be done earlier, but unfortunately, plannings got delayed)...

So once again, sorry for this delay.
We do want to make things right, but it's not just as easy as it appear from an external point of view. We are still a growing reasonably sized company, but are all passionated people waking up each morning to bring cool and affordable instruments to the world.
As a MatrixBrute owner, I'm like you guys, very eager to see this update coming, and I wish it could have been done earlier.

Kind regards

Edouard

So we'd all like to have it sooner, including Edouard and others at Arturia. However now that we know it's due (to be started?) medio 2019, there isn't much to be accomplished by posting about it every few days. Better use of the forum would be to discuss actual bugs and features IMO. Then, summer of 2019, if nothing has happened, it's time to rack up some postings in this thread again ;)

Meanwhile, if you haven't already done so, submit tickets for bugs and features, even the ones you've seen reported that you want fixed/added since they'll be looking at the per issue demand (in addition to using good judgment, I'd think).

I still think a bug fix release would good though, not least because before any features are added, the bugs and niggles must be straightened out. I.e. the update has two phases naturally, and the first one (bug fixes) could be delivered before the second (new features). That would be best for testing and feedback as well.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on November 09, 2018, 04:46:12 pm
There are enough threads here on the board to discuss actual bugs or feature requests ;)

This thread was made to show, how absurd the waiting time for at least a bug fix (i second your argumentation here) meanwhile is.
I won't sell my MB, i love it, but if ARTURIA has 64 products to take care of, it is one thing, but not to have 2 or 3 spare days to fix bugs of the MB within 1,5 years is ridiculous.

 

and it is nothing new:

"Arturia makes great products, but their Service Center update policy is dangerous."  (kvr audio)

"Arturia Musical Instruments - This petition requests fixes that pertain to Arturia's hardware and software. The encoders and software are severely unstable regardless of the recent updates. This problem has been neglected for almost a year." (change.org)

etc etc
etc etc
etc etc
etc...


ARTURIA has quite a history of announcing and delaying OS updates and i do not see, why we should stop asking for the MATRIXBRUTE update, their most expensive product so far i think
and which we paid for, also to indirectly make advertisement for the ARTURIA brand.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on November 09, 2018, 05:20:30 pm
ps

and really, i have the deepest respect for all the good things you do here and your opinion means a lot to all of the board members here i would say!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on November 09, 2018, 07:31:07 pm
@VAU: You're absolutely allowed to be frustrated. I do share some of that, and I've also been speaking out on the firmware situation. I just wanted to remind us that Arturia has given a tentative date. There's no guarantee that they'll hit it, but at least they have communicated some with us on this and stated their intention.

Knowing the bugs will stay for something like another 9-12 months(?) is not too comforting though, so yet again I'll push for a bug fix release first rather than one single huge update.


Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on November 23, 2018, 07:30:40 pm
10.000 clicks soon ...

(https://i.ytimg.com/vi/bNiuH4tj8fc/hqdefault.jpg?v=56870627)

NAMM is getting closer...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on November 26, 2018, 08:46:05 pm
meanwhile in Japan...

https://www.youtube.com/watch?v=9dasyK0jHzk
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on December 15, 2018, 11:08:35 am
Congratulations to KORG!

They now released a fix for their tuning issue.

Users really had been waiting for this...


Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on December 22, 2018, 01:27:35 pm
NAMM is in 4 weeks; I hope we get an update by then. It is still on my list to Santa though...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on December 26, 2018, 04:52:38 pm
https://m.facebook.com/story.php?story_fbid=10156395304868813&id=139209083812&comment_id=10156396285513813&notif_t=comment_mention&notif_id=1545839537467346&ref=m_notif (https://m.facebook.com/story.php?story_fbid=10156395304868813&id=139209083812&comment_id=10156396285513813&notif_t=comment_mention&notif_id=1545839537467346&ref=m_notif) if you guys want to join  8)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on December 27, 2018, 06:26:26 pm
Good job, Fede!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on December 27, 2018, 06:35:58 pm
I really think it is justifiable to give them some heat. Even if for some unexplainable reason it does take years to fix the major bugs and even if, yes, there has been one statement with something approximating a date, the customer support here is still below sealevel. So why not go public. At this point, I feel like Arturia is one of this big, soulless companys, that just wont give a damn about anything, unless it costs them actual dollars. I would love to be proven wrong.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on December 28, 2018, 08:36:47 pm
Disappointing :-\...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on December 29, 2018, 06:03:47 pm
With any company the headline news is launching new products. Too much emphasis is on getting something new and shiny out to potential new punters. As crass as it sounds, there's no money in fixing bugs and distributing patches to existing customers for free, so it constantly gets kicked in the long grass. That said, they have promised a huge update in 2019. It's literally in this thread in writing a few pages back.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on January 01, 2019, 11:34:05 pm
although in my opinion MATRIXBRUTE users should have gotten PIGMENT cheaper than any other former ARTURIA product user
(since we spent the most and have to have the most patience til it is us in the row with updates and bugfixes),...

...i of course had to buy the fantastic PIGMENT, as well as the 3 Filters & PreAmps Bundle

You make such great synths & tools, ARTURIA, please don't let the users down, even if they dare to buy your top-of-the-line products  ;)

all the best for 2019 ***


Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on January 03, 2019, 09:34:14 am
although in my opinion MATRIXBRUTE users should have gotten PIGMENT cheaper than any other former ARTURIA product user
Assuming you got the same $69 offer that V Collection owners got, then no, you shouldn't.

I've seen this 'holier than thou' attitude from several Matrixbrute users on this forum, and on this thread in particular. I realise you (VAU) do have feet in both camps, but some Matrixbrute people on here have a very blatant self-entitled attitude and look down their noses at other users, particularly soft-synth users, and see us as scum. It's easy to forget that some of us soft-synth people have been paying Arturia's wages for a very long time, having invested repeatedly in the software and updates for as long as 15 years, and essentially we funded the development cost of your hardware. We are not second-class citizens. Nor are those who have bought other recent less expensive Arturia hardware.

Happy New Year, and Peace & Love to one and all. Even to self-entitled Matrixbrute users.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on January 03, 2019, 10:37:06 pm
although in my opinion MATRIXBRUTE users should have gotten PIGMENT cheaper than any other former ARTURIA product user
Assuming you got the same $69 offer that V Collection owners got, then no, you shouldn't.



No, MB users had to pay 99 not 69
that's what i say, we bought the most expensive product, are waiting so long for updates because of the development of for example PIGMENT,
but then wen pay more then Vcoll6 users.
it's not about 30 bucks. it's about being treated equally.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on January 05, 2019, 04:44:03 pm
although in my opinion MATRIXBRUTE users should have gotten PIGMENT cheaper than any other former ARTURIA product user
Assuming you got the same $69 offer that V Collection owners got, then no, you shouldn't.



No, MB users had to pay 99 not 69
that's what i say, we bought the most expensive product, are waiting so long for updates because of the development of for example PIGMENT,
but then wen pay more then Vcoll6 users.
it's not about 30 bucks. it's about being treated equally.
Fair enough, I agree you should have the $69 option.
I see from my last visit to the site that someone has seen fit to smite me, presumably a begruntled Matrixbrute owner who didn't like what I posted. I make 60+ posts of help and advice and get a whopping two 'applauses' but write the one post which rattles someone's chains and lose 50% of my karma. What a joke.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 05, 2019, 04:56:43 pm
 VAU, I don't know why you would even bother buying an Arturia product until they make good on their current responsibilities. I'm not meaning to attack you in any way, I just don't get it.
 I've looked through their downloads page under the support section, and I don't see a lot of firmware updating on any of their hardware products. The matrixbrute is a much more complex instrument than most of their other hardware and, due to inexperience (maybe over confidence too) they did not budget enough resources for needed updates to fix bugs and upgrade features as user conect with their product. A huge misstep in my opinion. Now we all have a bad tast in our mouths.
 That all being said, they DID promise a big update in the first half of this year. I am hoping that they do come though for the customers who took a chance on them in a market with much competition. I am not a rich person and I paid more than $3000.00CAD with tax for this item. That kind of money goes a long way in a home based studio.  If they do not respect me as a customer and support the equipment they sell, I will not allow them to burn me again, plain and simple. Dave smith Instruments, Moog, Korg, Roland and others are in the same competing market. These companies often go beyond expectations to make their instruments expand in ability after they ship. Arturia have allowed simple bugs to linger for almost 2 years.
 I refuse to spend one dollar on an Arturia product until they show their customers and their instruments some respect.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on January 05, 2019, 05:27:11 pm

Herein lies the problem with glowing magazine reviews and YT reviews; the kit passes through their hands so quickly, the initial five star review cannot ever take into consideration what a piece of hardware is like to own long term, nor on the quality of the support and aftercare.

I hope you guys do actually get the 'big' update promised for 2019, and that it isn't kicked back again.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on January 06, 2019, 11:47:24 am
VAU, I don't know why you would even bother buying an Arturia product until they make good on their current responsibilities. I'm not meaning to attack you in any way, I just don't get it.
 I've looked through their downloads page under the support section, and I don't see a lot of firmware updating on any of their hardware products. The matrixbrute is a much more complex instrument than most of their other hardware and, due to inexperience (maybe over confidence too) they did not budget enough resources for needed updates to fix bugs and upgrade features as user conect with their product. A huge misstep in my opinion. Now we all have a bad tast in our mouths.


I don't have bad taste in my mouth. It's just tools for me, no reason for me to be the drama queen. Arturia makes good stuff for reasonable prices in my opinion (though MB users should have gotten the 69 EUR Pigments deal too;)
They neither have to be 10000% perfect, nor cheap as Behringer.  But sure, things could be improved and they could be improved faster. I would love to already have a much better use of the Matrix.
Seperate pages for each bar. Ratcheting. etc etc (see feature request thread).  Sure bugfixes should have been done long time ago.

There you can see, how good the Matrixbrute is, because even now it is above so many other synths.

The products i bought (Matrixbrute, PIGMENT, Filters&Preamps collection) are all very very good products. To me the MB and PIGMENTS are among the best 2o3 Hardware and Software Synths so far.
The fact, that i try to tease ARTURIA here with my little thread has only one reason: that i rate the MB so high. Otherwise i would have sold it and went on to other gear.

The Matrixbrute is useable, it just could be even a lot better. Still, as it is already, there is NO OTHER MONO synth with the same potential, and not many of the great poly synths are on par.

I try to seperate things. ARTURIAS updating policy is not the best, because they are working on many many things at the same time (i guess).
Despite that, they make some wonderful instruments.




Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: turbo_kev on January 06, 2019, 02:16:19 pm
Hi
As a new user of the Matrix brute, I find it frustrating
that I have to close my daw to be able to change the settings in the
midi control center
.
Please Arturia when you do the firmwear upgrade
can you make some of the settings  like
Local control and Pot mode Available from the Brute

cheers
Kev

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on January 11, 2019, 09:57:19 am
That said, they have promised a huge update in 2019. It's literally in this thread in writing a few pages back.

The reason why I reported that brief debate I had on Facebook with one Arturia's employee is that - once I asked him elucidations regarding this already promised "huge updated" - he just replied that 1) at the moment, the update is in the specification pipeline (which means that they're not actively working on it and that nothing has changed since we've last heard from them in this forum months ago) 2) the more comments they get, the more 'likely' is the update to happen (which means - at least to my hears - that they are not even sure wether they're going to release this update or not) 3) I'd better write on the forum instead of commenting on Facebook (which is something we've been doing for the past two years) 4) to report which bugs I would like to be solved (which is pretty absurd, considering that one would want EVERY single bug to be solved, if possible). So I am not quite sure if the person I talked to is completely informed about what's happening at the HQ, but if his knwoledge was up to speed... well, I wouldn't hold my breath waiting for a firmware update.

MEANWHILE >First Major Update for Pigments <  >:( >:( >:( >:( >:( >:( >:( >:( >:( >:( >:(
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on January 11, 2019, 01:36:31 pm
I do agree you have every right for the bugs to have been fixed quickly. Arturia do not have a great track record of building high quality reliable hardware and equipping it with proactively-supported firmware. Superficially everything's built like the proverbial tank but scratch beneath the surface and it's a tale of cheap components mated to under-supported bugged firmware that doesn't seem to get patched enough, because their resources by then are already developing the next Big Thing.

Currently the Big Thing is Pigments, but don't worry, Pigments will soon be yesterday's news and the next Big Thing will be consuming their resources. You think you've been waiting long for a firmware update, Spark 2 users have been waiting for a UI upgrade since before Matrixbrute was launched.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on January 11, 2019, 04:42:30 pm
Ooh look and another one of my Karma's has vanished, I've gone from 2 to 0 in a week, funnily enough every time I criticise Arturia. Funny that isn't it.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Locksley on January 14, 2019, 09:11:46 pm
Better make one more post here pushing for work on an update for MatrixBrute 2019 fixing all the known bugs and possible added functionality!

Now lets see, I got MiniBrute RED and MicroBrute as well as the MatrixBrute, but I can hold off any purchase of DrumBrute or the new 2S which is kinda like a mini mini MB because if there are known issues that can be fixed with the MB and the company still is in existence, I expect support in the way of updated firmware. How odd is that?

I like my MatrixBrute very much as it is, but why not fix something if you can do so?

It is your Flagship! Support it fully and with love!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: aWc on January 14, 2019, 11:40:56 pm
I am amongst those who have been on the side of patience and optimism for a firmware update, but I have to admit that I am getting frustrated by the wait. I fully agree that my MB is amazing as it is, but the issues are numerous and serious.  The update has to come sooner than later to restore faith in the company.
Please Arturia, show the synth world that you can deliver and support this monumental synth!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: turbo_kev on January 14, 2019, 11:46:05 pm
Hi
As a new MB user  ( xmas present )    can you give me a list of the bugs people have found
so I don't get confused and think my unit is faulty

cheers
kev
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: DrJustice on January 15, 2019, 12:01:56 am
Hi
As a new MB user  ( xmas present )    can you give me a list of the bugs people have found
so I don't get confused and think my unit is faulty

cheers
kev

That's a pretty cool x-mas present!  8)

There's no single collated bug list, but you can find most of them in the MatrixBrute - Technical Issues (https://forum.arturia.com/index.php?board=157.0) sub forum. If you see any that you want fixed, be sure to submit tech support tickets for them. Arturia has asked us to do this, and will prioritize fixes and features in part based on how many tickets they get. If you stumble on any new problems, post in the Technical issues sub forum for discussion and verification, then submit tickets as needed. Same for the MatrixBrute - Feature requests (https://forum.arturia.com/index.php?board=230.0) sub forum - check it out and support your favourites by submitting tech support tickets.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on January 16, 2019, 09:00:24 pm
I really hope Arturia is not going to reveal Matrixbrute MK2 at this NAMM :-X :-X :-X :-X :-X :-X :-X :-X :-X :-X :-X :-X :-X :-X :-X
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: gregae2001 on January 17, 2019, 04:36:01 pm
I really hope Arturia is not going to reveal Matrixbrute MK2 at this NAMM :-X :-X :-X :-X :-X :-X :-X :-X :-X :-X :-X :-X :-X :-X :-X

I hope they do... and then follow that up with an announcement that the MK2 firmware will also update the original Matrixbrute (and is available to download now!).

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: turbo_kev on January 24, 2019, 09:35:57 pm
SO much for any news on a firmwear update at namm

oh well we can dream
cheers
kev
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Rennie on January 24, 2019, 09:40:57 pm
PLEASE - Can we get an update to Matrix Brute

PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE PLEASE
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on January 25, 2019, 05:42:47 am
Just wanted to remind the MB user forum community that Arturia is planning to release an firmware upgrade and we should expect it around mid-2019 as shared by Edouard; reference https://forum.arturia.com/index.php?topic=92467.msg151590#msg151590 (https://forum.arturia.com/index.php?topic=92467.msg151590#msg151590).  This isn't new news but just a courtisy to those in the community who hadn't seen it.

It would be grand if Arturia would share the list of defects and enhancements the update will include.

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: SentientMachine on January 25, 2019, 08:25:48 pm
It's pretty typical for a music company not to share the details of a firmware update until it's almost out the door. That way they don't overpromise on anything. Excited for a new firmware update when it shows up!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on January 26, 2019, 03:00:54 pm
Just wanted to remind the MB user forum community that Arturia is planning to release an firmware upgrade and we should expect it around mid-2019 as shared by Edouard; reference https://forum.arturia.com/index.php?topic=92467.msg151590#msg151590 (https://forum.arturia.com/index.php?topic=92467.msg151590#msg151590).  This isn't new news but just a courtisy to those in the community who hadn't seen it.

It would be grand if Arturia would share the list of defects and enhancements the update will include.


Do you really think, just to announce  a bug fix makes it better ... if the bug fixing is announced to happen in 1,5 years?

If you buy a car and something is wrong with the board computer, would you be happy if the company tells you: "Don't worry, we will fix it in about 1,5 years!"

???
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 26, 2019, 03:37:39 pm
To put it in perspective, I paid about as much for my Matrixbrute as I did my car; a low km (20000km) 2009 smart fortwo.
 So yeah, that's why I am being so vocal. This is a premium priced synth that is made in China and has not yet been fully developed. I hope the Arturia booth at NAMM is getting hammered with questions concerning their flagship.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on January 27, 2019, 07:50:38 am
Quote

Do you really think, just to announce  a bug fix makes it better ... if the bug fixing is announced to happen in 1,5 years?

If you buy a car and something is wrong with the board computer, would you be happy if the company tells you: "Don't worry, we will fix it in about 1,5 years!"

???


I hear your frustration and I too am in the same boat as you and all other MB owners.  Don't take your frustration out on me because I happened to repost a timeline committment from an Arturia representative to address issues.  My post is not an announcement.  I am merely a customer just like most of us here, I do not have any affiliations, business alliance or ties with Arturia to make any such "announcements".


 
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 27, 2019, 01:21:51 pm
No one is attacking you Endreola.
 We're all in this together. I just don't want to give them an out to what they have a responsibility to do for us as high paying customers.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on January 27, 2019, 01:43:53 pm
Quote

Do you really think, just to announce  a bug fix makes it better ... if the bug fixing is announced to happen in 1,5 years?

If you buy a car and something is wrong with the board computer, would you be happy if the company tells you: "Don't worry, we will fix it in about 1,5 years!"

???


I hear your frustration and I too am in the same boat as you and all other MB owners.  Don't take your frustration out on me because I happened to repost a timeline committment from an Arturia representative to address issues.  My post is not an announcement.  I am merely a customer just like most of us here, I do not have any affiliations, business alliance or ties with Arturia to make any such "announcements".


 


i did not take this out on you, that was not my intention at all.

I'm just saying that scheduling at least bug fixes (for their most expensive product) 1,5 years in the future is a shame for a company that releases new products regularly.
that's why the argument: "but Arturia SAID they update the MB 2nd q or 3rd q of 2019!" is not a very good one.
even if it is repeated multiple times.

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on January 27, 2019, 03:44:57 pm
No one is attacking you Endreola.
 We're all in this together. I just don't want to give them an out to what they have a responsibility to do for us as high paying customers.

Understood.  And I also agree that waiting 1.5 years for a firmware update is unrealistic, specially when most companies adhere to some Agile development scrum model to reduce time to market.  We the customer should not have to feel like we're being held hostage.  The customer should always be the main priority in any business.  In today's era a company's reputation is merely a reflection on how well they execute.  The longer customers are made to wait the risk of return business increases.  This negatively impacts the company's brand which in most cases will impact them financially as customers will stop buying from them and find an alternate company to buy from.

Having to wait 1.5 years suggests the company doesn't conform to some Agile DevOps model.  Will this experience prevent from spending big dollars again with the company, probably so.  Will it prevent me from buying smaller priced items, absolutely.  Like a lot of other customers here, I too personally own multiple Arturia products.  And having to continue to wait is unsettling. The verdict still remains if I'm going to dump this gear on Reverb and move on.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 27, 2019, 03:49:00 pm
 This statement says it all about how they treat their customers internally.
 There was a bug in the forum and it allowed me access to the company's private forum communications which included records of their weekly meetings. This is just one example of their business practices.

(internal documentation has been removed)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 27, 2019, 03:50:47 pm
 Basically this tells me, if they continue to make money, screw us.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on January 27, 2019, 04:08:06 pm
I hear what you're saying.  The way I interpret that is like this, the main focus of the marketing team is to drive awareness to boost sales, right?  Just because it showed good results doesn't necessarily mean that the leadership teams don't care about its customers. The performance of the leadership team is gauged on execution and if customers bail to some other brand then that will have a negative impact on sales.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 27, 2019, 04:15:28 pm
 I'd say that's a pretty generous interpretation. First off, spamming is illegal. Secondly, when customers are asking you to please stop and you continue because it works "in terms of money" it shows a pretty blatant disrespect for your customers in general, marketing team or otherwise.
 So if their attitude is we will do whatever we want as long as it works "in terms of money". We must ensure that it does not continue to reward them to disrespect us, the people who supported the company.
 Maybe a boycott is the only way to communicate with a company like Arturia?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on January 27, 2019, 04:33:11 pm
i can not follow here...

Arturia is making good products at very fair prices. The Matrixbrute, just as Pigments (2 i own and can talk about) are wonderful instruments.

What was this spamming? i subscibe for the newsletter of any company i am interested in. In my opinion that's a good thing and completely legit.

you guys really should try to keep things apart, there's a lot (!) of good things Arturia is doing, and for sure they stand behind their products,
even if their customer support or update policy could be improved. Boycott? Come on...

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on January 27, 2019, 04:34:22 pm
Just wanted to remind the MB user forum community that Arturia is planning to release an firmware upgrade and we should expect it around mid-2019 as shared by Edouard; reference https://forum.arturia.com/index.php?topic=92467.msg151590#msg151590 (https://forum.arturia.com/index.php?topic=92467.msg151590#msg151590). 

The reason why I appear to have rehashed an old thread was because I had this (surrealistic, I would say) chat with one of the Arturia employees taking care of their Facebook account. https://m.facebook.com/comment/replies/?ctoken=10156395304868813_10156395427333813&p=24&count=27&pc=2&pgdir=1&ft_ent_identifier=10156395304868813&gfid=AQBGmZ26JGUTTuCU&ref=m_notif&notif_t=comment_mention

Basically, the employee repeated (months after Edouard statement) that the update is still in the specification pipeline, that - at least to my ears - means that nothing has been done in the past few months. Later on, I have been told to write in this official forum (which is something I had been doing for quite a long time before their advice, and without any luck) and send support tickets specifying WHICH bugs I would like to see solved. Needless to say that, apart from linking the threads I had already opened in the forum, I made clear that every Matrixbrute user would legitimately expect to see ALL the bugs solved, not just a selection of the most voted ones! Moreover, I have been told this: "Yes, many people request it. We are reviewing the feature requests and bug fixes requests at the moment. So the more comments and messages we get, the most likely it is to happen." I do not know what that sounds like to you, guys, but to me it seems like an implicit admission that Arturia is still internally debating wether they are going to release this frigging update or no. Now, I personally trust Edouard, who always kindly answered to many of the support tickets I sent over the years... But what I would personally like to know is if Edouard's comment was meant to be an educated guess (maybe he is hoping for an update as well), or if we are entitled to take it as a proper and official statement.
Things are not clear, and Arturia does seem interested in taking time rather than giving proper answers at the moment.  :-[
Am I the only one thinking so?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 27, 2019, 04:38:57 pm
 I've been following this intently and am just as baffle as you are Fede Bts. Their customer service is at best lip service.
 When internal memos talk about their customers as the screen shot above does,  I question a company's entire practice.
 Money talks, they obviously arent listening to our words.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on January 27, 2019, 04:40:49 pm
@ fede bts:

I think the update will come, but scheduling it so late is not nice to say the least.

And i am with you: to have to send tickets, so they can decide what to do makes no sense at all to me
(which i said a few times here before). They gave us space here to discuss feature requests, so they should read them, join in here,
and pick those who make most sense or can be made real. 

i know some of my request are good ones but i did not send tickets for them, i did send them one email, asking, if they had read them,
they said "yes we did, some legit ideas", this must be enough then -  though i would have preferred if they discuss all ideas here with the users.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: rens on January 27, 2019, 04:56:24 pm
Im sure youse are going to hate on me for the following, but I feel I have to say it because I have some decades of experience with software startups.

Arturia has a right to send mail to their customers.  Complaining about messaging as spam does not make it spam.  But if you feel that your data is being misused, report them to CNIL, the french information commissioners office. GDPR is a wonderful thing.  I dont feel that Arturia have done anything wrong to me, so Id suggest you be damn sure before taking such a step. https://www.cnil.fr/fr/agir

But please bear in mind that Arturia are a company, not a charity, and need to make money to deliver, among other things, support for the MatrixBrute. Marketing things to the installed base is by far the cheapest way for most companies to get them money in that allows them to continue. You cannot begrudge them that.

I hate the lack of updates that they have delivered for the matrixbrute, and if you do to, then by all means stop doing business with them. I sure have: despite my interest in updating my v-collection and my occasional need for a new controller keyboard, I have decided not to pay them any more money for anything until the MB gets an update. Thats not a political stance, thats what I have decided to personally do because I have a sense of fair play. Notwithstanding, if my studio burned down I would get another matrixbrute because its awesome. I would buy it on the second hand market to square those two positions.

Its pretty clear that the MatrixBrute is a halo product that is there to allow the mass market products to bask in its reflected glory. If you go around the internets and read the reviews for the MB, its fulfilling that role. And, it deserves it!! Its the best mono I have every owned and most of you on this board love it to death.

I have sympathy for Arturia, with about 50 employees, which can only do so many things at once and they are very extended with the large number of products that they have in the market. Bug fixes for a niche halo product are never going to pay the bills so I can understand the prioritisation. And who knows, maybe a key person or people quit on them and getting the ability to do MB updates is non-trivial for them.

Im going to take them at their word that an update is coming, and I look forward to getting the update and also to someday in the future buying another Arturia product in consequence.

In the meantime....Im just gonna keep making tunes that use the MatrixBrute because its awesome.

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on January 27, 2019, 05:10:03 pm

... though i would have preferred if they discuss all ideas here with the users.



Which brings me back to my original comment; "It would be grand if Arturia would share the list of defects and enhancements the update will include."
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 27, 2019, 05:14:49 pm
Some of you on this forum are much more forgiving than me. I will definitely not being buying another Arturia product until this issue is rectified, and even then it will be a highly debated purchase.
  Sure Arturia are a "small" company employee-wise. That is because they outsource all the manufacturing to China. Sequential are an even smaller company and are able to support their products. Moog only has something like 60 employees.  So 50 employees is not an excuse to ignore their most expensive product support.
 The point about the spamming noted above: customers complained, their response was to continue, as it paid off financially for them= complete disrespect for their customers.
  This is not the first time they have gone through this cycle ie. The Origin.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on January 27, 2019, 05:30:45 pm
Some of you on this forum are much more forgiving than me.

well i started this thread ( but also one to praise the MB) - but i try to be objective: some things i really dislike, but overall, i think they do a pretty good job at giving us very good to great (!) tools at fair prices.

The point about the spamming noted above: customers complained, their response was to continue, as it paid off financially for them= complete disrespect for their customers.

i don't know, what the spaming exactly was like and IF  at all,
but basically, i am totally with rens here: Arturia has a right to send mails to their customers. as said: i subscribe for as many newsletters of companies i am interested in as i can.
there's no "big ripoff" from Arturia's side from what i see, but rather a company with a lot of products on one side and an ever gear-thirsty crowd on the other ;)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 27, 2019, 05:43:46 pm
 I do see a big ripp off though.
Some say:
 "But please bear in mind that Arturia are a company, not a charity, and need to make money to deliver, among other things, support for the MatrixBrute. Marketing things to the installed base is by far the cheapest way for most companies to get them money in that allows them to continue. You cannot begrudge them that."
 
 I'm not asking them to be a charity, I've already gave them money for a fully functioning synthesizer, INCLUDING firmware without bugs. I've already paid for the development of this item that I have only partially received. If Arturia spent as much on further development of the Matrixbrute as they had on marketing, they would have a VERY happy group of loyal customers.  Instead they have a group of customers that didnt get what the hype sold them.
 The company continues spending money I gave them to start other projects instead of finish the project I paid for. I consider that a Rip-off. They have added insult to injury in not giving clear communication about where we stand.
 This is not  gofund me, they are not a charity and I am not a bank. They need to complete the matrixbrute immediately, before releasing new equipment and software.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: TonyToot on January 27, 2019, 11:53:28 pm
I'm a new owner of the Matrixbrute - turned up at 11 am today.

I'm not interested in new features, what I am interested in is my DAW to be able to sync the Matrixbrute, which, as you all know too well. This synth doesn't work correctly because of the firmware.

This just 8snt good enough, so suffice to say, this synth is going back to Andertons in the UK for a full refund.

Well done Arturia for your utter ineptitude with regards to you're not addressing buggy software. You've lost a  customer.

.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on January 28, 2019, 10:38:00 am
I am interested in is my DAW to be able to sync the Matrixbrute, which, as you all know too well. This synth doesn't work correctly because of the firmware.


I have never had problems syncing Matrixbrute to my DAW (cubase), nor to my midi (digitakt) or cv (beatstep pro) sequencers: are you sure you're doing everything right?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: TonyToot on January 28, 2019, 10:55:22 am
I'm all ears if I'm doing anything incorrect.

So, I've actived the relevant midi sync in Logic 9 and I'm using Logic as the clock, the Matrixbrute is connected via USB,  hit midi sync on the Matrixbrute, play a sequence in Logic. As the Logic is triggering the sequence, the Matrixbrutes display is going from 119.9 bpm, then drifting to 121.1 bpm, back to 120 bpm which was what it's set to on both the Matrixbrute and Logic.

Ah ha, I think this might be pilot error as I'm engaging midi sync on the Matrixbrute which I shouldn't be doing from what I can make out in the manual.

Will check later.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 28, 2019, 12:18:52 pm
I've never been able to get accurate sync. I'm sending midiclock ftom an Expert Sleepers USAMO, which is sample accurate and jitter free (converts audio to midi)
 My brute always drifts up an down 2bpm. It's close enough for most things, but it is not 100% and causes issues with layering and arranging long passages.

 Tonytoot- the MIDI direct from you CPU will inherently have jitter, that is not a problem with the Matrixbrute. If you have s known stable source of MIDIclock and it still forms not sync, that is all the Matrixbrute's fault; which is my case.
 FYI- MIDIsync SHOULD be engaged.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on January 28, 2019, 12:33:17 pm
Not using USB here but my sync is really solid and recording the output to my DAW confirms this.
I am on Logic 9 (mac) and have an old Emagic AMT8 MIDI interface.

Funny I was just thinking how tight it was for a MIDI sync.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 28, 2019, 01:07:36 pm
Maybe my Brute is broken. I'm getting 2bpm fluctuations in my brute, while other synths stay steady.
 I've opened a ticket, well see.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: TonyToot on January 28, 2019, 01:40:25 pm
I've never been able to get accurate sync. I'm sending midiclock ftom an Expert Sleepers USAMO, which is sample accurate and jitter free (converts audio to midi)
 My brute always drifts up an down 2bpm. It's close enough for most things, but it is not 100% and causes issues with layering and arranging long passages.

 Tonytoot- the MIDI direct from you CPU will inherently have jitter, that is not a problem with the Matrixbrute. If you have s known stable source of MIDIclock and it still forms not sync, that is all the Matrixbrute's fault; which is my case.
 FYI- MIDIsync SHOULD be engaged.

I thought I was even after reading the manual again. In the manual where it talks about syncing midi, it also mentions "sync" for non midi which confused matters.

I'm getting similar results as you although I'm gust using the usb port. I tried connecting via the din midi but my Emagic MT4 didn't show up anything on my Mac = not connecting.

I'm going to have a good look into this evening though you're confirming the sync bug.

Hmm.

.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: TonyToot on January 28, 2019, 01:48:25 pm
@Chromat1c

Hi there, Could you give me the settings you're using both to sync from Logic and what you're settings are for the Brute please?

Many thanks in advance

.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 28, 2019, 02:18:06 pm
Tony
 Please let us know what you discover.
Cheers.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: turbo_kev on January 28, 2019, 04:02:39 pm
Hi
I use Bitwig studio as my daw

when the sync is set Bitwig says110.00
and the MB says 109.9 and then 110.0 it flips between the two
 I think that's good enough
or should it be exactly the same all the time
cheers
kev
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 28, 2019, 04:16:02 pm
When your clock is sync'd it should not drift at all. For a lot of  things that small of a difference wouldn't be noticed, but in some situations it would ruin compositions or sonic designs.
 The clock should be 100% accurate.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 28, 2019, 04:17:05 pm
Ps- how is your karma -139? Lol
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on January 28, 2019, 06:33:15 pm
Ps- how is your karma -139? Lol
To be fair, Karma is a joke on this forum, just like it is on most forums. Disagree with someone and they're about ten billion times more likely to 'smite' you than any of the people you've helped hitting the 'applaud' button. Exhibit A: user LBH, one of this forum's most prolific posters and helpers with nearly 2000 posts to his name, has a whopping Karma of...51.

I had a whopping Karma of six until two/three weeks ago when I expressed my criticism of some aspects of both Arturia's customer service and of some users' expectations. After which I saw it gradually dwindle down to zero, for the reason mentioned above.

Mind you, on the other hand my post count has gone up bizarrely: two days ago I only had 21 posts to my name, and apparently I've nearly quadrupled that in two days...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 28, 2019, 07:17:34 pm
Yeah, I pay no mind to it. It just seems like a comical number to be in hole...like, what the hell happened man! Lol
 Black Mirror nose dive.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 28, 2019, 07:18:56 pm
Ps- I just gave you an applaud because I feel bad for your story. Lol.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: MajorFubar on January 28, 2019, 08:35:39 pm
Ps- I just gave you an applaud because I feel bad for your story. Lol.
God bless you my friend, reciprocated :-)
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on January 29, 2019, 02:45:01 am
Ps- I just gave you an applaud because I feel bad for your story. Lol.

 ;D
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: TonyToot on January 29, 2019, 07:42:42 am
Well, I'm all about done here. I've tried pretty much everything I can think of and I still can't get the Matrixbrute to lock to Logic and keep a consistent bpm with what Logic is telling the synth.

The only thing I've not tried is different frame rates on the Brute. Logic is outputting what it should... 24 fps and I know that the Brute was set to that too. I'll give it a spin trying the Brutes various frame rate settings.

If i can't get this working tonight, it's going back for a full refund.

Apologies for not starting a.new thread for my problems which seems to be echoed by others here and elsewhere. The reasons for my postings is to highlight that instead of new features, get the existing ones to work correctly, bearing in mind, none of my other synths exhibit the behaviour I'm seeing with the Matrixbrute and this is the very first time I've ever encountered anything like this - been doing music with Mac's and hardware synths since the early 2000's.

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 29, 2019, 10:59:41 am
Did you open a support ticket Tony?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: endreola on January 29, 2019, 12:06:02 pm
Most of my clock syncing is to Squarp Pyramid and get best results after setting Midi clock to 1ppq within MCC.  These devices (and others) are connected using Midi DIN through iConnectivity mio10.

The Support team has been pretty good via email.  From my experience it takes a few days to get a response.  Since this product is a massive beast with many different ways to configure it, I tend to describe the issue starting from a new Init patch.  That way they can follow along and provide appropriate guidance.  You may also want to share with Support how your clock is configured within MCC.  The more upfront detail provided the better they can analyze and provide a solution.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: TonyToot on January 29, 2019, 12:52:56 pm
Did you open a support ticket Tony?

Hi ya Caley,

I've not so far as I've only got 14 days from the time of delivery to get it back.to the store from where I bought it. So the clocks ticking - pardon the pun.

It would make a whole load of sense to contact support but I don't want to end up with a dud on my hands waiting for a firmware fix if that's that the problem, and going by Arturia's record on that front, all I can see is it get kicked in to the long grass.

I'm going to try my level best to resolve this myself, though I'm not convinced that it's anything wrong with my setup seeing as this only relates to the Matrixbrute.

How are things at your end. Have you had any breakthroughs? Fooling around with Logics midi clock settings, if I turned it up past and beyond 24 frames per second, I could get it to behave like what you're experiencing, meaning that the Matrixbrute would display bpm's 1,2,3 and 4 bpm either side of what it's set to in Logic. Is your time clock set to 24 fps?
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Lunatic Sound on January 29, 2019, 04:33:35 pm
Guys, 

I would LOVE to discuss this more, but this is the wrong place. In fact, I did open a thread a while ago:

https://forum.arturia.com/index.php?topic=94430.0

I would be extremely happy to hear some more advice on how to stabilize sync, as I am not happy with it either.

Thanks!
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 30, 2019, 07:13:55 pm
I asked in a support ticket about firmware update. I was told firmware 2.0 is scheduled for spring.
 Hope springs eternal, or in this case until spring
 Good news to have a more firm deadline though.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: fede bts on January 31, 2019, 11:33:54 am
Would you be so kind to share their message? If it is true, we have a tentative release date, and - if the software version will be 2.0 - I assume it is meant to be a major update. Cross fingers
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on January 31, 2019, 04:47:16 pm
Cheers! :D
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on February 08, 2019, 03:59:19 pm
Most of my clock syncing is to Squarp Pyramid and get best results after setting Midi clock to 1ppq within MCC.  These devices (and others) are connected using Midi DIN through iConnectivity mio10.

I have no syncing issues when using Logic. In fact this is the best MIDI sync I have ever used! 48PPQ.
Was really shocked that when I recorded a test sequence into Logic the attack transients are bob on the beat. Really
accurate indeed for a MIDI sync.

Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on February 08, 2019, 04:10:53 pm
Mmmmm had this for 1.5 years now. Come on Arturia spend some money on this.

"its a very small team" etc does not cut it. Only heard really lame excuses so far.

Arturia seem to have an appetite for releasing product after product while the suckers
who already bought their stuff get forgotten. I bet I get another newsletter next week with
a new product launch.
 
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: aWc on February 08, 2019, 06:00:46 pm
in case you missed it, firmware update 2.0 will be released Spring 2019. It is not Spring yet...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: VAU on February 08, 2019, 10:33:53 pm
i wonder if gate can get modulated then as i requested.

the Boringer Grave has it and people are raving about it


fingers crossed they've read some of our requests...
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: standingwave on February 09, 2019, 02:51:55 pm
We shouldn't let the pressure off either. They've had it pretty good from the customers so far.
 I want anybody considering purchasing a Matrixbrute to see that it is not a finished piece of equipment and may be abandoned. Until Arturia are hit in the wallet, the Matrixbrute will be ignored.

 If you're considering buying one of these synths, please ask Arturia first about their unfinished firmware and plans to complete the instrument's development.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: Chromat1c on February 12, 2019, 03:16:50 pm
in case you missed it, firmware update 2.0 will be released Spring 2019. It is not Spring yet...

In case you missed it..... the point I am making is that they have had ample enough time to release a load of products but still have not sorted out basic stuff on the MxB. Spring? Last spring more like it.

I will believe it when I see it.

Spring 2019 in Northern Hemisphere will begin on
Wednesday, 20 March
and ends on
Friday, 21 June

Just to be clear.
Title: Re: Arturia team, can you please make a statement on a possible update?
Post by: minus_ego on February 12, 2019, 04:56:12 pm
I completely agree with people's frustration towards arturia's response on this issue.  They seem to have sacrificed long term customer satisfaction with short term gains from new product launches.

That being said, I am willing to work with them and provide feedback if that will expedite any bug fixes.  I hope Arturia is taking note though.  This frustration I have felt will color my decisions in the future about spending any more on arturia products.  I love my minibrute, microbrute, and matrixbrute.  You should be commended on your approach to analog synthesis but it boggles the mind to release something as complex as the matrix brute and not have any updates for more than two years.