Arturia Forums

Hardware Sequencers => KeyStep => Keystep Technical questions => Topic started by: wjames on March 05, 2018, 04:19:05 am

Title: Keystep Failed To Open...
Post by: wjames on March 05, 2018, 04:19:05 am

I can't get keystep driver to install. MIDI Control Center say it is connecyed but not synced. When I try to sync it say "failed to open. Please verify the device is not in use by another program" (it's not).

Firmware revision says "entering firmare upgrade mode" - "This device is not recognized. If the device is connected to a USB HUB, please unplug/plug the HUB, then press OK". When I do this, it says "failed to open the device. Please verify the device is not in use by another application". I have no idea what application could be using it.

Device manager shows it is plugged into "Other devices"/ I have tried uninstalling and doing the whole process again a number of times.

I have tried other USB hubs

I don't have another PC to test on.

When I try to update driver from Windows Device Manager, it returns "Windows found the driver but can't install"

sorry that was so long. Can anyone help?

Title: Re: Keystep Failed To Open...
Post by: wjames on March 06, 2018, 07:20:43 pm

I've tried different USB ports, different cables, uninstalling all the USB drivers and reinstalling, nothing

any other ideas?

Title: Re: Keystep Failed To Open...
Post by: beezer on September 11, 2018, 10:06:06 pm

I'm having the same problem but tried on an old laptop and it did install but not on the desktop. Both running Windows 10.. I even re-installed windows on the desktop and nothing.

Title: Re: Keystep Failed To Open...
Post by: bigblip on February 13, 2019, 10:13:16 am

Hi, did you ever get this sorted and if so, how? I am having the same issue with all my Arturia devices :-(