Arturia Forums
Controllers => KeyLab Essential => KeyLab Essential - Technical Issues => Topic started by: moonpotato on August 26, 2017, 01:22:03 am
-
Hi,
I've been using the essential 49 controller for a week or so, and love it so far, except one small issue that I'm having, im recording slow gradual sweeps and fades using the rotary encoders, and notice that as i gradually increase the value, it sometimes jumps up 20 or 30 steps in value- it's a little stuttery and steppy in general, ie as you turn the knob slowly, it doesn't move from 1-10 smoothly, it will jump from 1-4, then back down to 2 and then smoothly move up to 8, then jump to 12 etc, as these jumps aren't that big, they aren't really audible, but when you are modulating say the filter cutoff and the value jumps from 50-74 for example, it can be quite jarring.
i've noticed this issue on all the knobs in my unit, though when coming back down, its a lot less steppy, values seem to move fairly smoothly and consistantly, it's raising values that seems to be the issue.
I'm on firmware version 1.1.2.61
thanks
andrew
-
Hi moonpotato,
I'm sorry to hear that you are experiencing issues with your Keylab Essential.
Can you tell me a bit more on your setup ? Which OS are you running and which DAW are you suing ?
Also, did you change the knob acceleration on the Midi Control Center or is your Keylab Essential is still on the factory configuration ?
Regards,
Matthieu
-
Hi
thanks for responding,
im on mac, using ableton and reaper,
keylab is still in factory configuration, i haven't adjusted the acceleration settings, but this sounds like it
has potential to solve the issue
-
Hi,
I managed somehow to reproduce the issue. If I turn the encoder very very slowly (like one tick at a time) I do have some jumps every now and then. We are currently working on a fix that may attenuate this behavior. There is no date yet but if you want to test this new firmware when it'll be in beta let me know.
Regards,
Matthieu
-
Hi Matthieu and Moonpotato,
I'm having the same problem with the jumping of knob values. Did you find a solution for this problem or is it a hardware thing and do I need to return my Keylab for reparation?
Regards,
Ton
-
Same issue here!
-
Is it possible to get a reply from someone at Arturia otherwise I'll have to send back my Keylab Essential 49 to Arturia. Thanks.
-
Matt Arturia DID give you a reply. They said they were working on it.
A better way to get results would be to go to support and create a ticket by going to: SUPPORT then click on ASK FOR HELP then click on TECHNICAL SUPPORT
from there you sign in with your account and tell them what the problems are.
-
Thanks, I created a support ticket.
-
I'm having the same problem! A brand new Arturia Keylab 61 Essential known "jumping" problem... It was bought in a very well known shop here in Buenos Aires (PC MIDI Center)... It's a pity! It seems like a lack of quality controls or something?
Hi,
I've been using the essential 49 controller for a week or so, and love it so far, except one small issue that I'm having, im recording slow gradual sweeps and fades using the rotary encoders, and notice that as i gradually increase the value, it sometimes jumps up 20 or 30 steps in value- it's a little stuttery and steppy in general, ie as you turn the knob slowly, it doesn't move from 1-10 smoothly, it will jump from 1-4, then back down to 2 and then smoothly move up to 8, then jump to 12 etc, as these jumps aren't that big, they aren't really audible, but when you are modulating say the filter cutoff and the value jumps from 50-74 for example, it can be quite jarring.
i've noticed this issue on all the knobs in my unit, though when coming back down, its a lot less steppy, values seem to move fairly smoothly and consistantly, it's raising values that seems to be the issue.
I'm on firmware version 1.1.2.61
thanks
andrew
-
Hi,
Sorry for this huge delay...
Here is a firmware with a potential fix. Can you please update your KeyLab Essential (using the MIDI Control Center) with it and see if it solves the issue ?
Be aware that this is a non-official beta release for now, use it at your own risks :)
I advise you to perform a factory reset after updating your unit.
Link : https://owncloud.arturia.net/s/mn7tTYGp8Y2kFfT
Regards,
Matthieu
-
I just bought a keylab 49 and a beatstep pro, and Im facing this issue and more....
KeyLab 49 works especially bad on FL studio, has no dedicated controllers, most of functions do not work even if linked manually, knobs instead of acting as fader's JUMP hugely in value like they are on off buttons....chord mode doesnt work, preset selector doesnt work and cannot be overwritten or linked and this i Mean the -> key or <- .
as for thebeatstep... again issues.... pads are super stiff and they dont seem to respond well, need a lot of force, knobs when linked via generic link, instead of acting like a smooth fader, they also jump, for example in a vst cut off parameter, if u assign to a knob, it jumpps from 0 to 50 %
guys we need help with this products even my korg nano kontrol does a better job as a generic controller......., dont limit yourself's to Ableton where things work more or less fine, there's more daw's for u to support, if you don't there's no point in buying your products, which I was super exited to receive but now, im only regreting :( if i find no solution in 48 hours ill have to go thru the pain of sending it back.... and it should not be like this :(
-
Hi,
Sorry for this huge delay...
Here is a firmware with a potential fix. Can you please update your KeyLab Essential (using the MIDI Control Center) with it and see if it solves the issue ?
Be aware that this is a non-official beta release for now, use it at your own risks :)
I advise you to perform a factory reset after updating your unit.
Link : https://owncloud.arturia.net/s/mn7tTYGp8Y2kFfT
Regards,
Matthieu
For me the problem is still present after the firmware upgrade.
-
Me too, I'm so disappointed with Arturia... This problem affects everyone. The knobs made my synth virtually useless to me since I depend on this for my music. It jumps and there's no smooth transition, from day one I have this problem, and I have updated the firmware.I have an Arturia KeyLab 61 Essential. I will upload a video to YouTube to show the problem.
I
-
Something that "helps" (not solve): don't use acceleration in the knobs, configure that. While this serious issue persists. Knobs are almost useless.
-
Something that "helps" (not solve): don't use acceleration in the knobs, configure that. While this serious issue persists. Knobs are almost useless.
Anyway, I'm considering not buying any new Arturia product because of this serious issue and lack of resolution. I've tried everything here.
-
Still no firmware update? This makes my keyboard useless... for electronic live music!
-
I have the same problem, using FL studio 11. I see the latest firmware is dated 2017. Are there no plans to address the issue and further support the Keykab 49, Arturia?
-
Yeeeep, same story here, brand new keylab essential 61 - the first four knobs are "jumpy" (sry x my eng).
-
Same issue here. Seems more pronounced in AL4 though. Tried the beta firmware update from 2018. How this isn't fixed in 2019 is beyond me.
-
Facing this problem for almost half a year now. I have tried everything I could find on the internet.
Its really embarrassing for a company like Arturia to ship products with a flaw like that. People are complaining about this issue for two years now, almost to the date!
Does anybody know whether this is a software issue or worn-out hardware?
PS: Turning acceleration off doesn't help. At this point the keyboard is absolutely useless. If there is no fix soon, I'll return my device and get a Native Instruments Kontrol. Or just anything else.
-
I just bought KeyLab Essential 61 and I have already sent one unit back whit this issue as Arturia support suggested, but looks like they already know this issue and haven't done anything about it over a year now.
What is status update on firmware fix? Or better if I just return My unit while I can?
EDIT: After contacting Arturia support they send Me a new testing firmware that finally fixes knob value jumping. After quick test it seems to be good, it should be released soon according to support member.
-
I just bought KeyLab Essential 61 and I have already sent one unit back whit this issue as Arturia support suggested, but looks like they already know this issue and haven't done anything about it over a year now.
What is status update on firmware fix? Or better if I just return My unit while I can?
EDIT: After contacting Arturia support they send Me a new testing firmware that finally fixes knob value jumping. After quick test it seems to be good, it should be released soon according to support member.
Could you perhaps share the firmware so others can test it?
-
I just bought KeyLab Essential 61 and I have already sent one unit back whit this issue as Arturia support suggested, but looks like they already know this issue and haven't done anything about it over a year now.
What is status update on firmware fix? Or better if I just return My unit while I can?
EDIT: After contacting Arturia support they send Me a new testing firmware that finally fixes knob value jumping. After quick test it seems to be good, it should be released soon according to support member.
Could you perhaps share the firmware so others can test it?
Its up on support page. v1.1.5.
-
Is this issue limited to the Essential products?
-
Is this issue limited to the Essential products?
I've spent on a Keylab Essential 61, and it was useless since day 1 because of this. And the beta firmawares aren't doing anything to me. I think there's no solution, I've been struggling with this since the last year (Feb I think).
-
Hi!
Is there some update on this issue? I still have the problem (with the cutoff knob being the worst and the others except the last 2 on the right working bad but in a usefull way) and the firmware is up to date now on february 2020. I had also the resonance knob working very bad a month ago, but after a couple of days it returned to the standard working (not perfect but usefull). The counterclock rotation didn't produce any change in the software parameter, except going from 100% to 0% in a moment.
I opened a support ticked when I bought the keylab an year ago and the responce was
"As an information, the encoders on the keylab essential being not high end encoders as on other range of products which would be more expensive, some inconsistencies can be observed on slow rotations.
In this case, if you imperatively need extremely accurate encoders at very slow rotations i cannot guarantee you that there will be a definitive solution for these issues even if we'll make sure to see if a potential firmware version could help solve these in next updates.
Indeed, if you're facing such inconsistencies on normal or faster rotations there's perhaps something abnormal and if you can eventually provide us a small video this would certainly help us confirm this."
but i saw the problem was well known from they so I didn't procude any video.
hope there will be a solution!
sorry, just saw in midi control center that a firmware update was ready to be installed. it solved all! great work. next time, maybe tell us about the update :)
-
They actually admitted in not so many words that they use cr@p encoders on the Essential line. It's not so often i'm lost for words. I guess I respect their honesty at least.
-
Hi all!
How are you? Are you all going well with the encoders from the firmware update? For me, there are problems again, rotation doesn't jump anymore, but when i turn a knob, the sound sort of "glitches", just like if it goes momentary to the highest value.
I mean, it sounds like it does "10-1000-12-1000-15-1000-18-1000-20-1000" and so on, for every encoder and slide... is it only a mine problem?
Thank you for the kind reply
Francesco
-
Hi all!
How are you? Are you all going well with the encoders from the firmware update? For me, there are problems again, rotation doesn't jump anymore, but when i turn a knob, the sound sort of "glitches", just like if it goes momentary to the highest value.
I mean, it sounds like it does "10-1000-12-1000-15-1000-18-1000-20-1000" and so on, for every encoder and slide... is it only a mine problem?
Thank you for the kind reply
Francesco
Hi! try to use the 1.1.5 version of the firmware: http://downloads.arturia.net/products/keylab-essential-49/firmware/keylabessential_Firmware_Update_1_1_5_886.led
I had the same problem and managed to fixed with a downgrade of the firmware.
-
Hi, new on the forum, I was also searching for a solution. What (almost) worked for me was to spin the faulty knobs in a clockwise direction for quite some time with a gentle but fast rotation. Now there's almost no jump, but I lost some of the smoothness. Better than nothing.
-
Sounds like the pots are wire-wound types which, if they are cheap, could cause those problems. I think it's an interesting idea to turn the knobs often in order to wear the wires evenly. I think that gentle is the way to go without any sudden change in acceleration in order to keep things smooth.
-
This made it much better for me! Not perfect but almost. Thanks
Hi all!
How are you? Are you all going well with the encoders from the firmware update? For me, there are problems again, rotation doesn't jump anymore, but when i turn a knob, the sound sort of "glitches", just like if it goes momentary to the highest value.
I mean, it sounds like it does "10-1000-12-1000-15-1000-18-1000-20-1000" and so on, for every encoder and slide... is it only a mine problem?
Thank you for the kind reply
Francesco
Hi! try to use the 1.1.5 version of the firmware: http://downloads.arturia.net/products/keylab-essential-49/firmware/keylabessential_Firmware_Update_1_1_5_886.led
I had the same problem and managed to fixed with a downgrade of the firmware.
-
Hi, new on the forum, I was also searching for a solution. What (almost) worked for me was to spin the faulty knobs in a clockwise direction for quite some time with a gentle but fast rotation. Now there's almost no jump, but I lost some of the smoothness. Better than nothing.
I confirm that this works pretty well! I wonder if any lubricant could also help to reduce what I think is the effect of oxidization.
-
I found out that by changing the DAW fader mode to "Jump" in the Device Settings in Midi Control Centre fixed the problem straight away on my '61.
-
Talked to the helpdesk & their analysis is that it is indeed a hardware issue which will be fixed with the warranty.
However, mine has (of course) run out a few months ago.
So, today I removed the knob, poured isopropyl alcohol into the potentiometer & turned it around a couple of times. Then I let it dry for 2 hours (it usually vaporises within a couple of minutes but I wanted to be sure). It works great now!
The downside to this is that the knob no longer has the same "smooth force" as the others, i.e it is more loose. However, that is ok for me. I live in Sweden & got it here: https://www.kjell.com/se/produkter/kontor/kemi-spray-lim/spray-olja-isopropanol/luxorparts-ipaclean-isopropanol-1000-ml-p18356
-
I did the same! I used Isopropylic Alcohol (IPA) and it has NO MORE jumps. It is turning now with less resistance and smoothness, but works in linear fashion as other knobs ---> manual, how to do it https://forum.arturia.com/index.php?topic=108398.0
-
Jumping values for encoders/knobs was in my case solved by using Isopropyl Alcohol ----> check here https://forum.arturia.com/index.php?topic=108398.0
-
The slow clockwise rotations also worked quite well for me! Thanks a lot!