Arturia Forums

Software Instruments => V-Collection => Topic started by: Philippe-Paquet on July 17, 2017, 11:52:35 pm

Title: All plugins stopped working.
Post by: Philippe-Paquet on July 17, 2017, 11:52:35 pm

I bought the Jupiter 8v I tried to activate it but Arturia blocked my account. On the service center program i can log in tho I cant on the web page. So i tried to make myself another account to activate my plugins there. It worked For the Jup 8 but I couldnt register my SEM V. So I deactivated in my new account the jup 8 than went back to my old one and now nothing works.

Help I just lost very precious material I have to release soon......

Title: Re: All plugins stopped working.
Post by: Matt Arturia on July 18, 2017, 09:51:31 am

Hi Philippe,

Sorry to hear your are experiencing activation issue.

What do you mean by "Arturia blocked my account" ? What kind of error or message do you have ? I've check your account (the one with the SEM V Licence) and it does not seem to be blocked on my side.

I would also invite you to contact our support service via this link : https://www.arturia.com/support/askforhelp

Regards,

Matthieu