Arturia Forums

Software Instruments => V-Collection => Topic started by: ClydeLyman on June 03, 2017, 06:06:14 am

Title: V Collection 3 not there?
Post by: ClydeLyman on June 03, 2017, 06:06:14 am
I wat to start my two projects, one on my Surface Pro 4 and the other will be on an as-yet unavailable Dell Inspiron 15" 7975 I aso want to register my as-yet not unboxed  Keylab 25

I went to my arturia and found my products I scrolled down to V Collection 3 > download. I was sent to the V collection 5 page
Before I do anything else about V collections, I want to make skure I have the 3 on the two units I am using for music; the Pro 5 and the Dell Inspiron mentioned above
Title: Re: V Collection 3 not there?
Post by: LBH on June 03, 2017, 05:09:05 pm
I hav'nt tried my self. But if you own and have registred V-collection 3, then i would believe you should be able to download.

Have you purchased V-collection 5?
Title: Re: V Collection 3 not there?
Post by: Kevin R on June 04, 2017, 03:59:11 am
Have you tried doing it through the Arturia Software Center?
Title: Re: V Collection 3 not there?
Post by: ClydeLyman on June 04, 2017, 03:37:47 pm
No. I want to do to through My Arturia and keep a linear relation with what I already have on my desktop unit rather than start a new series of actions
Title: Re: V Collection 3 not there?
Post by: LBH on June 04, 2017, 04:14:17 pm
You can only download applications for the V-collections you own.
Do you own V-collection 3?
Do you own V-collection 5?

How do you activate your Arturia software?

With the availble informations it's hard to see if anything is wrong. Arturia can see your account. So perhaps it's best to contact Arturia support, if you believe there is something wrong.
Title: Re: V Collection 3 not there?
Post by: ClydeLyman on June 05, 2017, 03:28:01 am
I only onw V collection 3. it is on my desktop. The ASC there does not work. I want to download the updated version of 3 to my Surface Pro 4. when I go to My Aruturia. scroll down to where it says "V Collection 3" and process the download button, I get taken to a page that shows only V Collection 5. I have gone no further than that
Title: Re: V Collection 3 not there?
Post by: LBH on June 05, 2017, 04:52:23 am
I have now tried to follow the link from my product page for my V-collection 3. The page for the link have all the applications from V-Collection 3 except Analog Laboratory and Spark WDM.

On this page you can find Spark WDM too still: https://www.arturia.com/support/updates&manuals

If you see under the applications then you find the new V-Collection 5 versions and then older versions. There is also an archieve button for each application.
The older versions i believe is for both V-Collection 3 and 4.
The old versions for the applications included in V-Collection 3 i believe you can download and use.
As Spark WDM and Analog Laboratory is discontinuet products, then they need the old E-Licenser activation, but the other applications can be activated thru Arturia Software Center (ASC). I can't remember how, but i now also have my old V-Collection 3 in ASC like mentioned.

I don't know why the last versio of Analog Laboratory is'nt to be found on the download page.
In V-Collection 4 Spark VDM was included in Spark 2. And in V-Collection 5 Spark is'nt included, and i think it will be discontinuet.

To be sure about this and what to do, you might need to contact Arturia Support.

Title: Re: V Collection 3 not there?
Post by: LBH on June 05, 2017, 05:08:59 am
Actually i just found out, that if you click the "Show Archieve" button for V-collection 5 on the download pages, then V-Collection 3 is availble for download. The rest is like i allready have described in previous post.
Title: Re: V Collection 3 not there?
Post by: ClydeLyman on June 05, 2017, 09:07:01 am
As I understand it. the intstruments in V Collection 3 have been updated and Analog Lab has been relplaced by Analog Lab 2. I also understand thet the e-liscense has been done away with

right now, I just want to get the updated version of V collection 3 onto the Surface Pro 4 as expeditiously and with as few complications as I can, then look inot purchasing the upgrade to V collection 5 either this month or early July, then copy them to my Dell Inspiron 15 7975 to use with the Keylab 23, which I have but have not yet unboxed and registered in concert with the Keylab 61 I hope to get by christmas
Title: Re: V Collection 3 not there?
Post by: ClydeLyman on June 05, 2017, 11:51:08 am
Thanks LBH

I found it and am dowloading to my Surface, It's taking an awful long time and Firefox does not display a progress bar so I have no idea how much is done. Hopefully it recognizes that I already own V collection 3 and dowdn't ask me for money. Deploying it to Surface may be a nightmare since I am a total rookie. I will next use the upgrade option that is listed in My Arturia then see about V Collection 5. Now that e-license has apparently gone away, I do not know how that will affect Spark, wiich, when I get the Keylab 61, I would like to run through the pads. If Arturia was going to use the pads to trigger chords, they should have put them on the far left, next to the wheels so you could use them like a chord organ

I'd never have guessed where to find it in a million years if you had not put me wise
Title: Re: V Collection 3 not there?
Post by: LBH on June 05, 2017, 03:06:57 pm
Your welcome.

As i wrote, then Spark WDM and Analog Laboratory need the old e-Licenser that you know Arturia don't use anymore. If you don't have the old dongle/ if you ever had a dongle, then you can try to see on your Arturia account if you have unused e-Licenser activation codes for e-Licenser. Otherwise try and contact Arturia to hear what can be done.
You can't use Spark EDM without e-Licenser.


Analog Laboratory is'nt around anymore.
Analog Lab can open your V-Collection 3 applications in edit mode.
Analog Lab 2 Need V-Collection 5 applications to open them in edit mode, but you can use the existing presets and possibilities in Analog Lab 2.


V-Collection 5 applications is changed. They are in some way different applications from V-Collection 3 and 4.
Title: Re: V Collection 3 not there?
Post by: ClydeLyman on June 06, 2017, 10:50:41 am
Here is what I intend to do. Bring my V collection 3 up to date, then get V collection 5. I understand there is some kind of discount for that

Here is where I am at present
I have V collection 3 aboard my Surface. Because of the way I got it originally, I had to get the Vox separately. It took me 18 hours to upload the V collection. I then deployed it. Not all of the icons showed up on the desktop so I had to go make the shortcutes from the various folders in folder arturia. Hereis what happend. To get a look something I called up CS-89. in front of the GUI I got a pop-up that offered my only 3 options. Authorize, Demo, Website. I could find no cancel nor could I dismiss the popup so I hit DEMO. Now, is there a way I can bulk authorize? I have no dongle for e-liscense it was all done by Sweetwater from whom I bought the thing and I had to download the Vox separately although they are all in folder arturia. Also in folder arturia is a folder called V collection that is empty as far as I can tell

After I have don all this, I want to add the V collection 5 I will have to another computer (I have a limit of 5) and would like to un-install them from my desktop, they are doing no good there
Title: Re: V Collection 3 not there?
Post by: LBH on June 06, 2017, 01:45:51 pm
I suggest you contact Arturia about e-Licenser.
If you can get a e-Licenser code, then i suggest you use a dongle. I have had issues using the e-Licenser application, where i needed to use a new code every time my PC was updated. Very annoying.

As said - If you download Arturia Software Center (ASC), then i believe you should be able to activate/ authorize your V-Collection 3 except Spark WDM and Analog Laboratory thru ASC, if you enter your activation code. If you don't have an activation code for that on your Arturia account or somewhere else, then i suggest you contact Arturia about that.

As you mention Spark WDM in your posts, then remember there is no Spark at all included in V-Collection 5 - as i wrote in a previous post.
Title: Re: V Collection 3 not there?
Post by: chaze on June 06, 2017, 09:59:22 pm
Hi i just purchased reason 9.5 and my arturia vsts don't show up.. any idea? thank's guys.
Title: Re: V Collection 3 not there?
Post by: LBH on June 06, 2017, 10:17:32 pm
Hi i just purchased reason 9.5 and my arturia vsts don't show up.. any idea? thank's guys.
Hi Chaze and welcome to the board.

I believe Reason have just added VST support. So perhaps it can be many things. One is i don't think Reason support VST3 - do'es it? If not, then be sure you only point at VST 2.4.
But this not about the topic in this thread, so could you please start another thread with your topic?
Title: Re: V Collection 3 not there?
Post by: ClydeLyman on June 06, 2017, 11:23:17 pm
Using the ASC may be more difficult than it seems, my eyesight is quite poor and black text on a what background is subject to a lot of glare and other things that make it almost impossible to read, so i run a configuration of FireFox that yields white text on a black background. This configuration ignores background images and the CAPTCHA is presented as a BG image so it will be invisible in the configuration of FireFox that I use. This will require some workaround that I may have to figure out that will probably require multiple trials and aborts

If Spark is a no-go, what do they do for drums? as I'd like to use the pads on the Keylab 61 for drums and percussion
Title: Re: V Collection 3 not there?
Post by: ClydeLyman on June 06, 2017, 11:47:03 pm
The GUI is not even readable to me. non-heading print is too tiny and too poor contrast
Title: Re: V Collection 3 not there?
Post by: LBH on June 07, 2017, 05:24:29 pm
Arturia still sell Spark as a product of it's own - not a part of V-Collection. But you shall not exspect further developement of Spark.
https://www.arturia.com/products
https://www.arturia.com/products/drums/spark2/overview

Arturia have the hardware drummachine Drumbrute now: https://www.arturia.com/products/drumbrute/overview

There are other drum software out there.

Your KeyLab can be used for more than Arturias software products. I guess you can assign your pads to many things. Please refere to your Keylab manual about this.

I can't do anything about the software. Perhaps you can get Arturia to male a remote support controlling your computer if you can and will give them access, or you can get someone you know to help you read in ASC. I agree Arturia could do much better in making GUI's clearer etc.. But i for example don't find e-Licenser better.
Good luck with it all.

Title: Re: V Collection 3 not there?
Post by: ClydeLyman on June 08, 2017, 01:11:22 am
If someone at Arturia knows how to use Teamviewer or Go To Assist they could come in and do it Now I'm stuck half in and half out
Title: Re: V Collection 3 not there?
Post by: ClydeLyman on June 12, 2017, 04:23:27 am
it would be bizarre If I am the only one with this problem so there must be a way to get help, it would be equally bizarre for a first-rate company not have have a way to deal with the prblems of the severely visually impaired, which, if left unattended, provents a number of persons from participating in that company's offereings
Title: Re: V Collection 3 not there?
Post by: LBH on June 12, 2017, 04:57:01 am
As i suggested - If you don't have someone that can help you, then if you can, you can try and contact Arturia support in confident thru your account. I can't tell if Arturia can help you.

I don't know if you can use a screen reader in Arturias applications.
Title: Re: V Collection 3 not there?
Post by: ClydeLyman on June 12, 2017, 03:13:53 pm
Thanks again

Before I go, something I meant to ask, you mention using "a dongle" with Spark I haven't the foggiest notion of what youar are talking about. what is it, what would I do with it and how would  I do it?
Title: Re: V Collection 3 not there?
Post by: LBH on June 12, 2017, 03:32:21 pm
You can read about eLicensing on the web - for example here:
https://www.steinberg.net/en/products/accessories/usb_elicenser.html
https://www.steinberg.net/en/company/technologies/elicenser.html

Please refer to my posts too. The dongle will be most reliable to use i believe.
Title: Re: V Collection 3 not there?
Post by: ClydeLyman on June 14, 2017, 03:57:56 pm
that's Steinberg, this is Arturia, what's the connection? I said I don't know thing 1 about this
Title: Re: V Collection 3 not there?
Post by: LBH on June 14, 2017, 04:55:23 pm
eLicenser is a technology developed by Steinberg. But eLicenser is and has been used by many other vendors including Arturia. V-Collection 3 used Steinbergs eLicenser to authorize/ activate their products.

As i have written then you shall have the the eLicenser code for your Arturia products on your Arturia account. Else try and contact Arturia support.

The links i provided exsplain the question you asked. A dongle is a USB hardware used to store eLicenser licenses for products from all vendors that use this technology to activate ther software.

As i wrote - There is also a eLicenser app, that don't use a dongle, as i have written about. I think the dongle is most reliable to use.
Title: Re: V Collection 3 not there?
Post by: ClydeLyman on June 17, 2017, 12:35:39 pm
This thread is starting to migrate, but that is all right. How would it do as an alternative to iLock? I understand that iLick is a first calss bitch to use

I am pretty sure I have the eLiscenser app on my desktop
Title: Re: V Collection 3 not there?
Post by: LBH on June 17, 2017, 05:19:14 pm
I'm not explaining how the different technologies work. I'm not a technician. I guess iLok and eLicenser is doing the same thing.
I personally prefere other systems like Arturia Service Center and other similar systems. For me it's a selling point that a app don't need eLicenser or iLok. If a product use eLicenser or iLok i may not buy it, unless i really wan't that product.

The point in this thread and for you and your Spark WDM is you need to use eLicenser to use it as it unfortunately never was updated to Arturia Service Center authorization.
If you have Spark or Spark 2 you can use Arturia Service Center.

If you have eLicenser app on your computer and you don't mind uisng that, then you can authorize your spark WDM using that app, if you have the needed product codes and have eLicenser activated.

Title: Re: V Collection 3 not there?
Post by: ClydeLyman on June 28, 2017, 09:19:29 am
To get back to the original problem with ASC

I have V collect 3 and Vox, aboard the Surface Pro. So I ran ASC, got in and hit the "Activation" Button and that shows being 'pressed" but when I went to the instruments, the grey dialog box comes up and give wme the choices and when I pricess Activate, it watns the code

Now I moved on to settings and this is wat it looks like

Tere are two problems.

1. not enough contrast in some areas. The white text on mint green buttons is unreadable
2. Contrast andd size of the regular text. it looks like about 10 pt and is too light against the white background for me to see

There is also no apparent way to adapt it for Accessibility so I am unable to use it

I contacted Aruturia some two weeks ago and they said they "had no magical solution"


I wanted to update and activate V3 before moving up to V5, is there away around this? and will I have the same problems?
Title: Re: V Collection 3 not there?
Post by: LBH on June 28, 2017, 03:20:36 pm
I'm sorry you have the difficulties you are having. I agree the contrasts is poor, and a bad graphical design choice for usability. I have nothing more i can add to my previous posts.
I can only tell that ASC is the activation possibility Arturia have and use - also for V-Collection 5.
Title: Re: V Collection 3 not there?
Post by: ClydeLyman on June 30, 2017, 10:00:14 am
Here's the thing. On my Surface Pro 4, when I hit the activation botton, it didn't work. When I call up an instrument, the pre-activation dialog box still displace

Can I get the V Collection five at the 3 owners discount without having to activate and update 3, and hold onto it while I try to figure out a way to use the ASC to activate 5? on two computers? They seem to know that I've got 3 already
Title: Re: V Collection 3 not there?
Post by: LBH on June 30, 2017, 03:02:08 pm
I don't know anything about Arturia sale. I'm a user.
But If V-collection 3 (VC3) is on your account, then i can't see why you should not get the discount as a VC3 owner.
I can't see why it should depend on it's activated or not. Don't you have an offer from Arturia on your account for VC5?
Otherwise you need to contact Arturia sales about this.

You can have more V-collections activated at the same time. But i don't think you need to activate earlier V-collections to activate a new VC5 offer/ upgrade.


If you have downloaded and installed the latest versions of the VC3 collection from the download page, then the activation thru ASC should work.


You have 5 activations. So you can install V-collection on 5 computers.
Title: Re: V Collection 3 not there?
Post by: ClydeLyman on July 02, 2017, 11:41:27 pm
I wish Arturia would monitor the forums

Here is the problem. I most likely am not the only one having this problem. Now, how does it reflect on Arturia if they really have no meaningful, if an, Acessibility provisions and that story gets around? It also reflects badly on their customer support reputation. this is twice as bad if they have "gold standard" product because it affects their position in the marketplace. It's like having a gorgeous, high-performance equipped sportscar with  bicycle wheels

why not use Teamviewer https://www.google.com/#q=teamviewer or Go-To-Assist? if you want the reputation of being a pro, you need to play the game at the pro level