Arturia Forums
General => Website => Topic started by: Steven Brown on May 20, 2016, 02:02:58 am
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While my account works fine in Arturia Software Center on my Mac, I am unable to log into the My Arturia portal <https://www.arturia.com/login> and purchase the latest upgrade. I receive a message stating that, "This user is blocked. If this is an error, please contact an administrator". ???
What can I do to get this rectified?
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I have the same problem. What can be done? I didn't do anything to get blocked other than forget my password, but now I can't even retrieve my password because I'm blocked. Somebody please help.
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Hello,
If you have forgotten your password, first, please try this form:
==> http://www.arturia.com/lostpassword/
If still a problem, please get back to us and we will reset it.
:)
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I've been having the exact same problem. I tried re-registering (no luck) - I never receive an activation email, or I'm told my email address is already in use. When I try to re-set my password, I'm told my email address is blocked. When using the link for password reset provided above, it tells me to check my email for an activation code - which never arrives. I've checked my spam folder, and there's nothing there, so I'm simply not receiving an activation email - and I have no clue as to why I'd be told that my email address is blocked (unless it's due to multiple unsuccessful sign-in attempts).
It's a vicious loop - and I'm running out of time to upgrade my V Collection at discount!
This is EXTREMELY frustrating!!!
Walter K :(
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WJK59 : the case is different in this case
It seems that you did not activate your account, that's why it was blocked.
You were supposed to receive an email containing a link to click on, in order to activate it.
Your account is activated, you can now log in!
:)
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I didn't activate my account because I never received the email that the website indicated would be sent - so I have no activation code. I just tried logging in - and it's telling me my password doesn't match my user name. I submit to have the site send me my password & it tells me it's sending an email...but I never receive one. I'm still caught in this loop.
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Ok, it means you don't receive emails from our web-domain server.
at that step, we will continue in private conversation
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er...I haven't heard a word.
Anything?
Bueller?
Bueller? ???
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What is the actual problem? ???
Couldn't understand.
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My account is also blocked i cannot log into it i want to put the code in to my licenced DX7 plugin my email is insole_ben_123@hotmail.com, I need to acces it it say's account is blocked, please help me as i am a paying customer, thank you so much!
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I have the exact same problem. I tried to reset my password but they said my email was blocked. I searched through my email to see if I might've missed a registration email from you guys but I haven't found anything. PLEASE HELP
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I tried to create an account. I put my email address country etc. The last two fields did not have any labels. I put my name and surname in the last 2 fields.
After putting registration details, it said that i will get an activation mail. I never got the mail! There is no way i can register as a new user at Arturia.com. Forget about license activation.
There is no way you can contact support unless you are registered. Came to know about this forum that idiotically allows you to register separately.
Got a brand new keylab essentials 61 but i am really disappointed.
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Hi vforvishal,
Sorry for the troubles faced.
We had some issues with our servers so your problems may be potentially related to this.
It seems that your account as been properly created on our side.
It wasn't properly activated. Did you check your spam folder to see if the account activation email wasn't dropped inside it ?
As an information, i just activated your account, so you should be now able to connect to it and register your products.
In order to register it, log into your account and from the "My products" section you'll be then able to register your product properly.
Indeed if you still face any difficutlies, make sure to use the contact form in order to obtain the needed support :
https://www.arturia.com/contact
Sorry again for these troubles.
I hope that you'll be now able to register and enjoy your product as expected.
Best regards,
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I have the same problem. I just purchased a key lab 61 mk ii, I filled out the registration form on the website, and then never received an email back that I could activate my registration with. This is a real pain because I have a brand new controller that I need to use tonight and I can't register it or get started with it at all.
can someone please check for me for this issue as well?
thanks
Brian
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Add my name to the list.
I just purchased Collections V 6, and the Arturia.com website will not accept my password and allow me to log in, in order to register. I did receive the Serial Number and Unlock Code which got to my Email address fine, and I clicked on the link and downloaded all the software and manuals.
But I cannot now login to the site at all. And I cannot register without first logging in.
Furthermore, I cannot gain access to any kind of Tech Support because I must first login with my valid account in order to do so. This policy is bad and wrong.
Can an administrator reading this help me please? The Email address I used for purchasing and creating my Arturia account is "1Musician@TYMYL.com".
From reading this forum I found the reset password link and used it, but I never received the Email from Arturia in which to do so.
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Hey.
When your account his locked, don't forget to check your SPAM folder to make sure the account activation email is not in there.
Otherwise, contact us through one of these forms:
https://www.arturia.com/contact (https://www.arturia.com/contact) >> Webmaster
https://www.arturia.com/support/askforhelp/purchase (https://www.arturia.com/support/askforhelp/purchase)
These doesn't require to be logged in.
Edouard
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I'm having this exact same issue, I'm blocked, can't register my new keyboard. Please fix this Arturia, I don't know what to do !!
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I'm having this same issue, and it is excruciating to deal with. Cannot reset password because I am "blocked", cannot contact support because I need to be able to log in order to contact them about my inability to log in......(clearly that doesn't make sense). Paid a lot of money for the V Collection and can't use it on my new computer. I tried contacting Arturia via one of its Sales contact forms, which plainly states that any tech assistance communications will be ignored, so that's helpful...
I receive emails from Arturia regularly, do not have any missing activation emails in my mail, junk, spam, etc.. Please help.
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this is a major problem for me right now. I'm trying to create an account but the confirmation email never sent on 2 of my emails, and I am blocked from logging in since i never got the confirmation emails. I need to download the minilab start stuff, but I'm blocked. can someone help?
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I just bought the arturia minilab mk2 and tried to follow the instructions to create an account. i used 2 emails because the first time my email got blocked... as did the 2nd... so here i am with no confirmation code and im stuck in a rut cus i cant download and install the software without being able to login and don't have the email confirmation code. I would love to use my new midi controller tonight, but sadly the site seems to be completely useless. Can't even contact customer service to solve the problem because I need an account to do so.
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I have a problem on the reset site it says ×
Reset password failed: This user is blocked. If this is an error, please contact an administrator.
pls help
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Try doing what it says at the top of this second page, repeated below:
Hey.
When your account his locked, don't forget to check your SPAM folder to make sure the account activation email is not in there.
Otherwise, contact us through one of these forms:
https://www.arturia.com/contact (https://www.arturia.com/contact) >> Webmaster
https://www.arturia.com/support/askforhelp/purchase (https://www.arturia.com/support/askforhelp/purchase)
These doesn't require to be logged in.
Edouard
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Try doing what it says at the top of this second page, repeated below:
Hey.
When your account his locked, don't forget to check your SPAM folder to make sure the account activation email is not in there .
Otherwise, contact us through one of these forms:
https://www.arturia.com/contact (https://www.arturia.com/contact) routerlogin (https://routerlogin.pro) >> Webmaster
https://www.arturia.com/support/askforhelp/purchase (https://www.arturia.com/support/askforhelp/purchase) 192.168.1.1 (https://routersetup.pro/192-168-1-1)
These doesn't require to be logged in.
Edouard
Hello everyone,
Thanks for the helpful advice, solved my problem.
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Try doing what it says at the top of this second page, repeated below:
Hey.
When your account his locked, don't forget to check your SPAM folder to make sure the account activation email is not in there.
Otherwise, contact us through one of these forms: Drift Hunters (https://drift-hunters.co)
https://www.arturia.com/contact (https://www.arturia.com/contact) >> Webmaster
https://www.arturia.com/support/askforhelp/purchase (https://www.arturia.com/support/askforhelp/purchase)
These doesn't require to be logged in.
Edouard
I like this opinion. complete no frills.
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I have the exact same problem. I tried to reset my password but they said my email was blocked. I never received the email that the website indicated would be sent - so I have no activation code.
my email:miskoh2004@gmail.com
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Try emailing one of the addresses above.
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Add me to the list, too. I tried logging in months ago and was unsuccessful for the reasons given above. Yes, I've checked my spam folder. I've been using the B3 for over a year, so at one point I could download the library, but now I can't login to the site. I did finally find a way to login to this forum, earlier I couldn't even do that. Please contact me at ron.newman@gmail.com with a solution. There are obviously bugs in the system that haven't been addressed for months.