Arturia Forums
Harware Legacy versions => Analog Laboratory => Topic started by: Bandit4130 on January 08, 2016, 02:57:04 pm
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Hi,
Have been using Analog Lab and MiniV2 for just under a year now, however it has failed to launch since mid December of 2015 on my main desktop machine, for some unknown reason. Have de-installed and reinstalled under different directories but still no good. At the moment getting by with a surface pro4 for the moment but this is no way ideal - has anyone else had this problem... Arturia support are a joke by the way!
PS - the desktop is a windows 10 machine also
Kind regards for any information to solving this issue
Stu
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Sussed it!
Either Windows 10 OS became corrupted or fu*ked up in some subtle way that would not allow the product to run so I had no option but to backup all my stuff and go for it. This is what I wrote on my support ticket -
'Great news I have fixed the problem.
The problem lies with windows 10 itself, a file somewhere had become
corrupted.
The ONLY way to correct this is to back-up everything and start from the
beginning with Windows 10 ie-
SETTINGS>UPDATE & SECURITY>RECOVERY>RESET THIS PC
This did take some time, but once Arturia software was reinstalled it all
works fine, thank goodness!!!!
Please pass this information on to your knowledge base for other customers
of yours.
You can now close this ticket'
Not much help from support mind you..........