Arturia Forums
General => Website => Topic started by: lucas.simpson on January 05, 2016, 04:43:14 am
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I recently purchased a Arturia Minilab. To access the analog lab software that came with it I had to create an account. I never received the email to activate my account an so I cannot access the software or online tech support(it seems you need an account for that as well). Looking through this forum the only solutions I found were from 2011 where someone from the company gave the user privately an activation code. If anyone could help me activate my account I would greatly appreciate it. I have tried various email accounts.
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Hello.
Please check your P.M
Best regards
Edouard
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I have been running into the same problem. I bought the V 6 through Sweetwater and needed to create an Arturia account online to then download the software etc.... As far as I know it went through because I was told an activation email would follow. Checked spam as well and it's not there. Still have heard nothing from reaching out directly through their website.
Curious to know if this ever got resolved for you? I've never had to wait this long for an activation email before and it's a bit frustrating.
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Hi.
Your account is unlocked.
Don't know what happened but it's now solved.
Cheers
Edouard
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Unfortunately I have the same problem. Tried to use two different addresses, but never received an activation mail. Could you help me too?
Thanks!
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Hi Selectle,
Sorry for this inconvenience.
Your account should be now activated.
You should be now able to log into it.
Indeed if you still face any troubles do not hesitate to contact us through our form :
https://www.arturia.com/contact
Best regards,
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I'm experiencing the same thing here. No activation email received...
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Hi sugardaddybe,
Sorry for this inconvenience.
I've just activated your account on my end.
You should be now able to log into it.
Indeed if you still face any troubles do not hesitate to contact us through our form :
https://www.arturia.com/contact
Best regards,
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Go ahead and add me to the "no activation email" club. I've had the pleasure of purchasing your product after comparing reviews to many other controllers in the same price range, just to get home and not be able to register it. The fact that there is a topic in this forum dedicated to an issue as simple as account activation has to be embarrassing for your company at this point. It amazes me that I received my registration confirmation for this forum immediately. You do realize that the only reason I even registered here is to hopefully get lucky enough to have a real live human being resolve this. I can't get support on your website without logging in to an account that's impossible to create. The only page I even have the option of sending a request for help without logging in states quite bluntly that support requests will be deleted. Superb customer service on all fronts, guys. Please take note of the username I spent my valuable time creating. It grossly understates how displeased I am at this point. It's 2018. I've seen posts on this forum dating back to 2016 with the same problem. Human beings have been conceived, birthed, and learned to walk on their own since then and you guys can't fix an activation email problem? My expectations for what to expect from the performance of your product are exponentially lower now so at least you don't have to worry about me trying to make contact if I have any issues with it. I'll just test the aerodynamics of it from my roof. I'll be over here holding my breath for a response if anyone needs me.
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And can someone from Arturia please make sure the first suggestion in your response is to check my spam folder? You know, just in case I didn't try that before searching for a solution, finding results, creating an account for this forum (which sent my registration confirmation to my inbox, by the way) and finally at that point hopefully having a way to contact your company. Just to cover any other questions, yes it is plugged in, and yes I turned it on.
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Hi Annoyed5150,
Sorry for this inconvenience.
I indeed understand your frustration if you didn't receive your activation email.
As an information, these issues are being pretty rare but this may sometimes happen that an email isn't properly delivered to the provided email address and i'm sorry about that.
We'll do our best in order to investigate these issues, and as an information i've activated your account on my side, so you should now be able to log into it without any problem.
From there you'll be able to register your product by following the steps indicated here :
https://www.arturia.com/faq/activationorregistration/how-to-register-and-activate-my-product
Indeed, if you face any difficulties or if you need any further help, the best would be then to contact us directly through our Technical support form available here :
https://www.arturia.com/support/askforhelp
As a complementary information, we're usually answering to the registration/activation issues in a few hours and for most of the technical support requests usually under 24/48 hours.
Indeed, if you still face any troubles in order to access your account, let me know.
Sorry again for these troubles and thank you for your understanding.
Best regards,
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Hi,
I'm not getting the activation email either...want to register my Minibrute 2.
Thanks!
p.s. Seems you guys have a bit of an ongoing issue around this...
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PLEASES HELP!!!
I'm also having issues with receiving an activation email.
I've checked the spam folders and registered as a user multiple times.
What's the point in owning a product you can't even use?
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Today, I just received my new key lab 61 mkii. I am not an arturia registered user, so I tried to make an account as described on the website. I never received an email response that would allow me to become a registered user. This is a problem for me. I have a project that I need to use the key lab for now and I can't do that because of the email problems.
My first experience with Arturia has been pretty negative. I can't get a simple email from your system to register as a user so I can register my key lab and get going with it. There isn't any phone support as far as I can tell. I have no idea how long it will take to get a response. After 1 day I am about ready to return the key lab and jump ship to Akai. So frustrated.
Can someone from Arturia tech support please contact me?
thanks
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Same issue here. I tried to create an account twice using different email addresses. No confirmation email was ever sent from Arturia. Just got the Keylab mkII 61 and can't register or download the software. Please activate my account. Thanks!
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Howdy!
I just got a Keystep recently. Tried creating account but unfortunately never got activation email.
Could you guys help out? :)
cheers,
George
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I see this is an old thread, but I believe I'm having the same issue.
I recently purchased a KeyStep (which I dearly love), but when I tried to create a profile on MyArturia, I never received an activation email. I followed the ask for help link above, but it looks like I have to be signed in to ask a question. When I try to log in, it says "login is unavailable, your action is required," so I'm in the system but there's nothing I can do.
Thank you for any assistance you can provide
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Same here. I tried to create an account, but I haven't received an activation email; I looked through my spam folder and such, still no luck.
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Hi all,
Sorry for this inconvenience.
We're actually investigating these issues which should be solved very soon.
I've just activated your accounts from my side and you should be now able to log into it without any problem.
Indeed let me know if you still face any difficulties in order to connect to your account.
Sorry again for the troubles faced.
Best regards,
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No confirmation email was ever sent from Arturia. Just got the Keylab 61 and can't register or download the software. Please activate my account. Thanks!
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Please check your PM. I think all is ok now.
best
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Hello,
Just received the MKII in the mail today, not getting a email to confirm my registration so I can download things.
Please help.
Thanks.
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Hey Alex1991,
Sorry for this inconvenience.
I've just activated your account on my end.
You should be now able to log into it without any problem.
Indeed, let me know via PM if you still face any troubles.
Best regards,
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I've just created an arturia account in order to register my keylab essentials but have not received confirmation email. Please help.
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I also didn't receive activation email. I've already written to arturia on Twitter and via contact form on the website and no one is responding.
Is this how you do business? I bought Arturia Keylab 88 MkII and while it's a great product, Arturias customer support is abhorrent. It's completely unacceptable. I want to see this resolved immediately.
Also why did you put these fucking stupid questions on registration and post replies? Why the fuck should I know which company produced Jupiter 8 to use your forum?
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Hi and welcome to Arturia forums.
Have you checked your email spam folder? I can't remembere what happend, when i became a member.
Please keep in mind, that if you wan't to make sure to get in contact with Arturia, then you have to contact Arturia support through your account. This forums is'nt official Arturia support. I'm a user.
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I cannot report through my account because I cannot log in!!! My account is locked out because I need to verify my account but I didn't receive the activation link. And yes, I checked the spam folder. Their website is just trash and doesn't work.
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I cannot report through my account because I cannot log in!!! My account is locked out because I need to verify my account but I didn't receive the activation link. And yes, I checked the spam folder. Their website is just trash and doesn't work.
You can contact Arturia webmaster here about any website malfunctioning: https://www.arturia.com/contact
I hope you get it solved soon.
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Hi! I just purchased a Keystep yesterday and I have not yet received my activation email for the "My Arturia" login. Any customer support link you click on Arturia.com wants you to login.
Thanks for the help
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Dear Arturia Team
I have the same Problem as some other Users here. I bought an Arturia V Colelction and wanted to create an Account on the Webiste, but i never received an Email Activation Link for my Account so i cant loggin. Yes i checked my Spam i never got an Email. I would appreciate it, if you could solve this Problem so i can activate my product.
Greetings
Edit: Arturia activated my Account. Pls ignore this text.
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I have the same problem, didn't get link activation.
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Same problem here. I created an account earlier today but haven't received any confirmation email in any folder.
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I have the same problem. Would be greatful for help. :)
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Yeah this is happening to me too. I tried making three different accounts and I haven’t received a single activation email. I just want to activate my mini lab mk2 but i’m now ready to just send it back.
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Hi I'm having the same problem, no activation email. Please help cant activate my minilab at all.
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I'm stuck in the same webpage loop as most people, it seems. I have an account but the Arturia webpage system seems no to want to let me access it. I wish you'd sort this out Arturia. ??? ::) :'( :'( :'( It certainly doesn't inspire confidence in buying your products if members can't even access their accounts or register to purchase anything! Even the stupid letters I had to type to post this were SO obscure it took me forever!!!
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Liekwise - this topic has been read over 3000 times in the last few years, that's a lot of people waiting for emails! I need to get my minilab registered, please sort this out.
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I just purchased a Keylab 49 and didn't get the activation email. Really looking forward to using this so hopefully I can get some help soon.
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Hello, I have also purchased a keylab 49 and haven't received an activation email. I hope to be able to get in soon so I can check out the software that came with my MIDI keyboard.
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Same problem, tried to go through the website for tech support, but it asked me to login first...hmmm? That seems flawed. Cant call anyone?
Is there a phone number that anyone has seen?
Please, please, please can you help activate my account downy_project@hotmail.com.
If not, the keyboard is worthless and its going back to the music shop.
Thank you
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I have not received an email for activation. Can you help me with this too?
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Please read Arturias post here: https://forum.arturia.com/index.php?topic=100612.0#msg167332
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I did send an email 3 days ago and haven't got a responds back yet.
I would really like to get going with the software.
Please help me as soon as possible!
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Hi,
I have a similar issue. I've been "blocked" from my account, a given a notification to check my email for reset information. Nothing is there. I've tried to find a way to contact admin support, but ironically I apparently need to be signed in first to do so. Can somebody unblock my account? I don't know why this has happened.
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Just in case the admin's don't see this thread, maybe try DM'ing one of them, such as Edouard_Arturia.
Unfortunately I'm just a regular user like you, with mod privileges on just this forum, so I can't directly help.
Good luck.
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Still waiting for activation email; checked spam; tried to get support but not happening due to the fact I cant log in until I receive the said activation email. Frustrated annoyed I cnat use this product (key lab essential 49. Can somebody assist me to contact a person in Arturia
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Welcome
Try DM'ing an admin such as Edouard_Arturia or use this contact page:
https://www.arturia.com/contact (https://www.arturia.com/contact)
Arturia staff don't frequently check here, it's a users' forum.