Arturia Forums

Harware Legacy versions => KeyLab => Topic started by: Vjaymon on September 13, 2015, 06:48:47 pm

Title: NEED OF IMMEDIATE HELP WITH KEYLAB 49
Post by: Vjaymon on September 13, 2015, 06:48:47 pm

I was trying to upgrade my keyboard as the Midi Control Center prompted me to. I held down "Sound" "Multi" and "Edit" for a couple seconds. Not only did the upgrade instal randomly crash, but now my keyboard is completely frozen. Only the "Sound" "Multi" and "Edit" will light up. But the keyboard will not function.

(http://forum.arturia.com/var/folders/7_/tx__87g9795fvwxs_3dr98qr0000gn/T/com.apple.iChat/Messages/Transfers/IMG_1076.JPG)

Then I restarted the KeyLab manually and held the buttons down again. But got this instead.

(http://forum.arturia.com/var/folders/7_/tx__87g9795fvwxs_3dr98qr0000gn/T/com.apple.iChat/Messages/Transfers/IMG_1077.JPG)

I am completely confused and have no idea how to turn the Midi back to factory settings.

Any help out there?

Title: Re: NEED OF IMMEDIATE HELP WITH KEYLAB 49
Post by: Edouard_Arturia on September 14, 2015, 11:09:50 am

Hey.

Please create a ticket on the support section of the Arturia's website.

And send me the ticket number in PM.

This unit needs to be repaired.

Kindly

Ed

Title: Re: NEED OF IMMEDIATE HELP WITH KEYLAB 49
Post by: Vjaymon on September 17, 2015, 04:43:25 pm

I've tried messaging you, but I think the site is dropping my PM's. Cause it's saying nothing is sending and I haven't got an email back after sending 3 to you

Title: Re: NEED OF IMMEDIATE HELP WITH KEYLAB 49
Post by: Semaphore55 on April 12, 2016, 05:29:04 am

Quote from: Vjaymon on September 17, 2015, 04:43:25 pm

I've tried messaging you, but I think the site is dropping my PM's. Cause it's saying nothing is sending and I haven't got an email back after sending 3 to you

Good luck with this........I had the same exact issue with my keylab 49 and I emailed a few times about the issue and got ZERO response. I now have a dead keylab 49 that just says "update" on the screen.