Arturia Forums
DRUMS => Spark => Spark Technical Issues => Topic started by: igregbe on April 09, 2015, 02:25:52 pm
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Hi All,
I'm new on this forum and already asked for help at arturia support but they don't seem to find a solution.
I'm running on Mac OS X Yosemite 10.10.3. MCC is version 1.1
When pluging the Sparkle in the USB port, it's not recognised in the MCC even if I switch to midi mode by pressing Filter + Slicer + Roller.
I can select it manually in the window under device.
When trying to sync, I receive : "Failed to open the device". When trying to get the firmware version : "Could not get firmware revision" !
So I tried the firmware upgrade. I've downloaded from the site the new version of the firmware : Sparkle_V1.0.0.3.led . When trying to upgrade it, I receive the following error message : "There was an error during the burn process : Please, reset the product and retry again".
The weird thing is that in standalone mode with Spark2 software; I can play ...
Do you have solution/suggestion to try?
Thanks in advance for your help.
Greg
FYI : I bought at the same time the Arturia Keylab 88, it's recognised in Midi Control Center and I even could make the firmware upgrade.
Update : I tried on a Windows 7 PC; it's recognised. Moreover, Arturia SparkLe can be synched and is up to date (Firmware 1.0.0.3) :-/ How can you explain that?
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Hi try deleting the driver in your mac in audio midi utility see screen shot .delete that and plug your sparkle in again then open mcc
hope this helps
terrym
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Hi Terry
Thanks a lo for your help. Never thought that could have been on that side. The Tech Support for France, asked me to return the product :-/
You save my day. It's finally recognized. Gonna send him a mail and explain him the manipulation you advised.
Have a nice day.
Greg
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Your welcome greg, glade it works now.
Terrym