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Arturia Software Center (ASC) => Announcements => Topic started by: Stick on December 11, 2014, 04:58:14 am

Title: Arturia Software Center Failure
Post by: Stick on December 11, 2014, 04:58:14 am

Arturia Software Center has been failing installation on Yosemite 10.10.1
I need it for VCollection 4 install.
Support said to remove all Arturia files and try again which I did but still won't install.

Title: Re: Arturia Software Center Failure
Post by: Adrien on December 11, 2014, 07:32:17 am

Hello

Sorry for this.
When it install you can press "Command + L" and it should open a log window, can you send me the log please.

Thank you

Title: Re: Arturia Software Center Failure
Post by: Stick on December 12, 2014, 02:55:47 am

Hello,


Here it is attached.
Thanks

Title: Re: Arturia Software Center Failure
Post by: Stick on December 12, 2014, 03:02:12 am

and the Arturia Software Center crash report also attached.

Title: Re: Arturia Software Center Failure
Post by: Stick on December 12, 2014, 04:58:30 am

Jupiter8 installed ok on my Mac Air (2012) but only worked in demo mode.  I activated the V Collection and tried to record with J8 as a plugin in Logic X but it won't record.


I've had another license for Spark2 since earlier this year and tried that and it records ok.  Which is another question, since V Collection has Spark I would need to know how to deactivate my current Spark so I can sell the license.


I still can't get the V Collection going on my iMac late 2009 - which is my main and need V4 there.


Thanks

Title: Re: Arturia Software Center Failure
Post by: Adrien on December 12, 2014, 08:44:13 am

Hello

I think I found something with your license that may explain the problem, you will receive a message from the support.

and about the logic X issue, we found issues with this DAW on several plug in.
A hotfix is on the way (should come before christmas)

best

Title: Re: Arturia Software Center Failure
Post by: Mathieu Arturia on December 12, 2014, 10:00:42 am

Hello,

This might fix your installation problem:
- Download the latest Arturia Software Center from here: http://www.arturia.com/support/updates&manuals (http://www.arturia.com/support/updates&manuals)
- Install it
- Then install your V Collection softwares

Regards

Title: Re: Arturia Software Center Failure
Post by: Stick on December 12, 2014, 04:06:00 pm

I removed all traces of Arturia on iMac, installed new software center but it crashes too
report attached

Title: Re: Arturia Software Center Failure
Post by: Stick on December 15, 2014, 08:04:23 pm

so I should wait for a hotfix or is there anything else I can try now?