Arturia Forums

V Collection - Legacy versions => Matrix-12 => Matrix-12 Technical Issues => Topic started by: boof on December 05, 2014, 02:41:44 pm

Title: "skipping" voices [SOLVED]
Post by: boof on December 05, 2014, 02:41:44 pm
I have an issue with voices 9 and 10 skipping so to speak. all voices are enabled and lets say i just play a note 12 times
you will hear 1 2 3 4 5 6 7 8     11 12. It will show that 9 and 10 are triggered but no sound.
I have noticed that if I load a second instance of teh plug in all voices seem to work. not sure on this but will need to test more..
Stand alone seems to also skip voices but I think different voices (11 and 1)

update.  I seem to get consistant results where I open an instant in my daw and it will skip voice 9 and 10. If I then unload that instance and load a new instanace (or just load another instance doesnt seem to matter) of the m12 plugin the issue goes away

But I have noticed something new at least on one patch. when loading the patch the first time it cycles the 12 voices it sounds different a little more compressed bass. then starting on the second cycle it goes back to normal. change patches and then change back to the patch and same thing. see the audio file



lots of issues since upgrading to collection4

analog lab nothing below c3 issue
http://forum.arturia.com/index.php?topic=83579.0

solina bug with reverb massive CPU issue
http://forum.arturia.com/index.php?topic=83554.0

matrix 12 skipping voices issue
http://forum.arturia.com/index.php?topic=83577.0

matrix 12 massive CPU issue
http://forum.arturia.com/index.php?topic=83576.0

vox reverb cpu issue
http://forum.arturia.com/index.php?topic=83578.0

matrix 12 voice sound change issue after first 12 voices
http://forum.arturia.com/index.php?topic=83603.0
Title: Re: "skipping" voices
Post by: Ingo Weidner on December 05, 2014, 05:45:22 pm
I have an issue with voices 9 and 10 skipping so to speak. all voices are enabled and lets say i just play a note 12 times
you will hear 1 2 3 4 5 6 7 8     11 12. It will show that 9 and 10 are triggered but no sound.
I have noticed that if I load a second instance of teh plug in all voices seem to work. not sure on this but will need to test more..
Stand alone seems to also skip voices but I think different voices (11 and 1)

Hi,

i could not really replicate a "skipping voice " problem here when playing a note 12 times.

I noticed that the could be voice stealing but that is a feature that could be turned on/off with the button nexzt to the mode in the zones section at the Voices page.

Which OS, host and plugin format (VST2, VST3, AAX, Au) are you using?
Do you also notiice the problem with the default patch or only with certain patches?

I got Windows 7 64-bit with Live 9, Cubase 7.5, Studio One 2.6, Reaper 4.7 and Pro Tools 11.


Ingo
Title: Re: "skipping" voices
Post by: boof on December 05, 2014, 05:56:23 pm
I have been doing more testing and it is getting more difficult. Ill explain later down.

win 7 ultimate 64 sp1
i7 920 @2.67Ghz overcloking at around 3GHz 12 gig mem 64 bit OS
presonus studio one pro2 producer 2.6.1.24770

* multiple preset
* V steal does not seem to have an impact
* VST3
NEW INFO
* the problem seems to be able to be "fixed" IF
         * I load the m12 into my daw and then unload it and load it again or just load another instance. then all voices seem to "fire" this also seems to be the "fix" for the analog lab issue I have were nothing below c3 will play unless i load another instance of it.
         * obviously this isnt a fix but a temp work around
* Oddly enough the default patch gave me the problem but just now it didnt. different patches did give me the problem.
Title: Re: "skipping" voices
Post by: JohnnyL on December 06, 2014, 06:07:40 pm
Indeed when loading Matrix 12 V the first time, sometimes voice are 'skipped' i.e. not heared. This happened to me in demo mode (I was thinking this would be part of the demo limitation). But later it also happened after authorisation. Depending on the patch loaded, different voice numbers would be skipped, most cases just one or two out of all voices. In a particular patch always the same voices would be skipped when rotating through the voices, so it is not a problem of one or more specific voice numbers only all of the time for all patches, it varies per patch. I've seen voice 1 being skipped in a particular patch, but also voice 3, 8 and 9 in another patch, and so on.
After reloading the plugin into a channel strip the problem seems to be fixed.
For another test I started up Logic again and played the Matrix 12 V on initial load. Same voice skipping again. After removing the plugin from that channel, and reloading the plugin again on the channel, voice skipping disappeared. So reloading the plugin a second time after initial firing up seems to temporarily fix the problem.

(I'm running MacBook Pro 2.4 GHz Intel Core i7 with 8GB RAM and OS X 10.9.5)
Title: Re: "skipping" voices
Post by: CC4 on December 06, 2014, 10:33:41 pm
I can confirm that notes are being skipped.  For me, it only seems to occur when using Matrix-12 V as a VST using ASIO mode in FL Studio.  I designed a very simple pulse patch.  If I play the same note over and over, notes will occasionally be skipped over although the LED will illuminate on the Voices panel.
Title: Re: "skipping" voices
Post by: boof on December 06, 2014, 10:45:11 pm
Just kinda guessing here... do you get the same results when using the VST3 and the VST2?
Title: Re: "skipping" voices
Post by: stefano on December 07, 2014, 03:20:25 pm
Hi to all,
I just used Matrix 10 stand alone and I do have the same issue: first time,hearing some "missing notes" I removed "stealing" just to discover later that it was actually only voice n.9 that did not sound. Tryed several patches, same results. I exit Matrix 12 and then re-started. This time there was voice n.1 and n.11 not working. Exit once again and restarted: it then works ok. I did not have time to do any additional test but it seems to be quite annoying...
Hope it will be fixed asap...
Title: Re: "skipping" voices
Post by: CC4 on December 08, 2014, 03:48:46 am
Just kinda guessing here... do you get the same results when using the VST3 and the VST2?

Yes.
Title: Re: "skipping" voices
Post by: am.syn on December 08, 2014, 09:03:55 pm
Same here. If i load an Ableton Live 9 project, and play the M12V the first time 3 voices are missing, most the Voices 9,10 and 12, and sometimes the Voices 1 and 2. When i reload the M12V all works fine.

OS X 10.8.5, Ableton Live 9.1.6, Fast Track Ultra 8R 2.3 GHz I7 16GB Ram
M12V version 1.0.0.414
Title: Re: "skipping" voices
Post by: stefano on December 12, 2014, 11:11:23 am
Hi to all,
I just received this info from Arturia tech support:

"We are aware of this voice problem and our dev team is working hard to
resolve this ASAP. An update will be coming by the end of the month,
until then please accept our sincere apologies for the inconvenience
caused..."

so at least it is a good news to know that they're working on that!
Title: Re: "skipping" voices
Post by: boof on December 12, 2014, 03:11:10 pm
same here... I pointed them to the links to the issues i raised here on the forum.


"We took notes of your tests. Yet all the problems you are having (Matrix 12, Vox, Solina, Multiple midi devices in standalone versions) are important issues, that are being worked on by the the development team, which will release an update ASAP (by the end of the month).

Until then please accept our sincere apologies for the inconvenience."


Title: Re: "skipping" voices
Post by: Lerxst99 on December 13, 2014, 06:13:39 pm
Happened to me too when I demo'ed Matrix 12 V. I thought it was a demo restriction.
I purchased the full version shortly afterwards, but so far I haven't been able to reproduce it
Title: Re: "skipping" voices
Post by: ben arturia on December 19, 2014, 03:51:39 pm
This one is a nasty one.
It happens time to time. We are working on it.
Title: Re: "skipping" voices
Post by: martinl on December 20, 2014, 01:49:33 pm
Some more observations on this one:

With the latest update, I don't have "skipping" voices anymore, but some voices sound different. It sounds like the filter cutoff is lower than in the other voices.

This happens in Reaper v4.75 32bit on W7(64bit).

Cheers,
Martin
Title: Re: "skipping" voices
Post by: Wookiee on December 20, 2014, 06:00:28 pm
Just applied the latest update to Matrix-V12
Ver 1.01.9
Build 47e7462
Build Date: 20141211-22h14m48_9

Still seeing note skipping, note locking i.e. not responding to midi note off, this can leave the graphic with a key struck down and the note sounding or key up note still sounding or key down no note sounding. :'(

Bit sad really
Title: Re: "skipping" voices
Post by: boof on December 21, 2014, 04:30:14 am
its that from time to time that really sucks. makes it hard to figure out what is triggering the issue I would imagine. I had posted in another thread that I got the skipping issue with 1.0.1.9 but rolled back to 1.0.0.414 now I don't have the issue. Having said that previously there were times when I was always getting the skipping issue with 1.0.0.414.

I didn't do any methodical testing so I cant pin it down to any set of specific circumstances that are triggering this issue.
Point being I have seen the skipping issue in both 1.0.0.414 and 1.0.1.9 even though currently as of today with the current install of 1.0.0.414 I am not seeing the issue
Title: Re: "skipping" voices
Post by: Terrym on December 21, 2014, 01:20:33 pm
Just testing beta 452 and i have had this problem happened  once .so it seems it still there .


terrym
Title: Re: "skipping" voices
Post by: rpafreitas on January 09, 2015, 04:22:31 am
I had the same issue on my laptop Samsung Windows 8.1 i5 2.5GHz 6GB ram and Matrix 12V, started all configs from scratch and read all manuals again. I was facing some issues in parallel with my usb controllers and sounds breaking after some time also. Reading ASIO4ALL manual, noticed 2 recommendations:
● Set the power scheme to “Always On” (XP) or “High Performance” (Vista) in order to turn off Processor P-State switching! Advanced: Modify an existing power scheme so as to not switch CPU speed, because other power settings are not that critical.
● Turn off system sounds! While e.g. the Windows logon sound certainly will not be a problem, sound effects in response to button clicks, notifications etc. will mean that for the time they play, ASIO4ALL may be unable to initialize the audio device.
After I set the energy options to High Performance (Systems Sounds were deactivated already) did a reboot and seems the problem is gone (as well my USB setbacks). I´m not completely sure this can help everyone or every case, nor I had time to reproduce back the issue but I´m happy now... ;D
Regards

Title: Re: "skipping" voices
Post by: hamsterwoede on January 10, 2015, 09:53:32 pm
Almost the same problem here, but voices 11 and 12 are skipped. Second instance on a new track does not have that problem.

Appears in Logic 9.1.8. with OSX 10.9.5  on 2.5 GHZ Intel Core 2 Duo macbook 4GB of memory.
Title: Re: "skipping" voices
Post by: Terrym on January 11, 2015, 03:59:10 pm
Hi ,the skipping voices should be fixed in the next release.

regards

terrym

Title: Re: "skipping" voices
Post by: hamsterwoede on January 12, 2015, 10:30:08 pm
thanks
Title: how to start a new topic!!!!
Post by: Oscurio on January 14, 2015, 12:53:22 am
Sounds stupid.. BUT I just cant find the new topic button :(

Can anyone help me please, thanks.
Title: Re: "skipping" voices
Post by: Terrym on January 14, 2015, 10:35:23 pm
Hi ,come out of this thread onto main topics at the top press new topic
Title: Re: "skipping" voices
Post by: martinl on January 17, 2015, 01:21:25 pm
Hi ,the skipping voices should be fixed in the next release.

regards

terrym

Any estimate when the next release will be due?

Thanks,
Martin
Title: Re: "skipping" voices
Post by: Terrym on January 17, 2015, 03:41:00 pm
Not sure martin but were on beta 3 ,so soon i guess.


terrym
Title: Re: "skipping" voices
Post by: Terrym on January 19, 2015, 09:01:57 pm
Hi as i said in the pm its at the top right hand side to make a topic.
 if you don't have access you need to speak to the webmaster@arturia.com



terrym
Title: Re: "skipping" voices
Post by: Oscurio on January 20, 2015, 02:21:48 pm
The new topic button wasn't there before. Now it's fixed ;)
Title: Re: "skipping" voices
Post by: pl arturia on January 30, 2015, 09:42:35 am
Hi,
The skipping voice issue has just been fixed on the 1.1.0 update, and is available through the ASC or the website.
We're sorry you experienced such a trouble and hope you will enjoy this new 1.1.0.