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Hardware Sequencers => BeatStep => BeatStep - Technical Questions - FAQ => Topic started by: RadicalAns on August 12, 2014, 05:09:44 am

Title: Double Hits With Pads
Post by: RadicalAns on August 12, 2014, 05:09:44 am
I am consistently getting double hits from the pads on my Beatstep. Is there any way to adjust the sensitivity to prevent this? I've recorded a video of this when triggering my Volca Beats here:

https://www.youtube.com/watch?v=2LRmwGSdthk
Title: Re: Double Hits With Pads
Post by: Terrym on August 12, 2014, 05:35:14 pm
Hi , is this only on one pad or more. do you have the latest firmware installed

terrym
Title: Re: Double Hits With Pads
Post by: RadicalAns on August 12, 2014, 05:38:09 pm
It seems to happen across all of the pads. I currently have firmware version 1.1.0.0 installed.
Title: Re: Double Hits With Pads
Post by: Terrym on August 12, 2014, 09:31:02 pm
How do you have beatstep connected to your set up as it maybe double midi notes,
Title: Re: Double Hits With Pads
Post by: RadicalAns on August 12, 2014, 09:37:03 pm
I've seen it do this connected directly via a MIDI cable as well as going through my PC. (i.e. Beatstep USB->MIDIOX->MIDI Out->Volca)
Title: Re: Double Hits With Pads
Post by: Terrym on August 12, 2014, 10:04:55 pm
Does it happen with other pieces of equipment  or just the volca?
Title: Re: Double Hits With Pads
Post by: RadicalAns on August 12, 2014, 10:22:36 pm
I tried it with some soft synths and my microbrute and it behaved similarly.
Title: Re: Double Hits With Pads
Post by: Terrym on August 13, 2014, 09:04:17 am
HI i see in the video your using a black usb lead did this come with beatstep ? as mine are white. also do you have a way to plug beatstep into a usb power socket other than the pc ,say like an apple usb charger. to see if the double notes are still there , you must use the correct type of usb lead for connection to your pc and it could cause problems otherwise .
plugging into your pc could be a driver issue if you have not tried powering it from somewhere else.

let me know how you get on

regards

terrym
Title: Re: Double Hits With Pads
Post by: RadicalAns on August 14, 2014, 01:36:23 am
I switched to the included USB cable and tried it through my PC and still got double hits. The same for powering it with a wall wart and using a midi cable.
Title: Re: Double Hits With Pads
Post by: Terrym on August 14, 2014, 09:25:24 am
Ok have you been in touch with arturia support yet. and have you tried reinstalling the firmware, if it still not working after a firmware it must be a hardware issue .get in touch with arturia .theres not much more i can do to help .

regards

terry

Title: Re: Double Hits With Pads
Post by: Kosmology on August 30, 2014, 05:43:49 pm
I finally got around to getting a beatstep this week and I had this exact same problem which made it pretty much unusable. Seems it isn't a common issue so thought about sending it back for a replacement, but instead decided to take it apart and have a look, nothing looked wrong and so I experimented with a few different materials between the Pads and sensor as I've done this with MPCs in the past. In the end just some bubblejet sticker paper in strips either side of each light slot sorted it completely and made the responsiveness a bit better for my taste. Just thought I'd add it here in case anyone else comes across the problem, although it undoubtedly voids the warranty :)
Title: Re: Double Hits With Pads
Post by: Alan_Vega on January 13, 2015, 02:14:41 pm
I have a similar problem with a brand new beatstep I received today.
It produces multiple trigger. Some pads are more prone to the problem than others.
Here is a video: https://www.youtube.com/watch?v=rnYa70HaYDo 
Does someone has the same problem ?
Title: Re: Double Hits With Pads
Post by: WattSekunde on February 01, 2015, 06:44:08 pm
I could handle this playing a bit harder. Therefore I use the exponential velocity curve for most expressive play / aftertouch.

BTW: It would be nice to have the option to disable aftertouch in MCC.  ;)
Title: Re: Double Hits With Pads
Post by: Maco on February 03, 2015, 10:36:54 am
I am having this issue aswell.
All pads randomly generate double hits - making the device completely useless unfortunately.
My guess is that it is a hardware problem.
Title: Re: Double Hits With Pads
Post by: bluebiscayne on January 24, 2017, 10:41:16 pm
Has anyone addressed this problem yet? My beat step does the exact same thing and it makes it totally useless for me. I contacted their support last week but still haven't heard back from them. I'll probably just return it. It's too bad because I have a keystep and love it. It works great. 
Title: Re: Double Hits With Pads
Post by: feilertsen on February 24, 2017, 03:28:33 pm
I'm getting double hits as well. It would be so nice to program drums with this thing, but it's completely useless for this task as it is..
Could someone from arturia please advise how to rectify this?

- Fred
Title: Re: Double Hits With Pads
Post by: Terrym on February 25, 2017, 04:03:27 pm
Hi please try a hard rest it may help.


Title: Re: Double Hits With Pads
Post by: feilertsen on February 26, 2017, 01:00:21 pm
Hi please try a hard rest it may help.

Thanks for the tip!
How do you do that?

-Fred
Title: Re: Double Hits With Pads
Post by: Terrym on February 26, 2017, 04:30:53 pm
Hi try loading the file below to all projects  see if it helps





Terrym
Title: Re: Double Hits With Pads
Post by: feilertsen on February 27, 2017, 09:58:30 pm
Hi try loading the file below to all projects  see if it helps


Nope.. Still getting double hits..

- Fred
Title: Re: Double Hits With Pads
Post by: feilertsen on March 01, 2017, 02:14:15 am
In the end just some bubblejet sticker paper in strips either side of each light slot sorted it completely and made the responsiveness a bit better for my taste.

Sorry, but what is bubblejet sticker paper? I might try this fix..

-Fred
Title: Re: Double Hits With Pads
Post by: westernexcess on May 22, 2017, 10:03:31 pm
Mine does this, too. Arturia is notorious for releasing buggy/malfunctioning hardware, and then throwing up their hands/not honoring support/not fixing bugs for years if ever. I mean they release this product where the most important central functionality does not work correctly.

Flip it and move on. Give your money to a better company.