Arturia Forums

DRUMS => Spark => Spark Technical Issues => Topic started by: Imanji on March 25, 2014, 11:10:56 pm

Title: Cannot Register Arturia Spark Controller
Post by: Imanji on March 25, 2014, 11:10:56 pm

Recently, I purchased an original Arturia Spark Controller that was a display model at a music store.  However, I cannot register the product with Arturia.  I have submitted two requests to Arturia technical support with no response.  I have sent two emails to Arturia sales with no response from that department either.  Can anyone advise on how I can register this product and obtain an activation code for the software?

Title: Re: Cannot Register Arturia Spark Controller
Post by: Dav1d on March 26, 2014, 10:09:58 am

Please send, the serial no of the product and a picture as a proof of purchase to :
technical-inquiry@arturia.com
 :)

Title: Re: Cannot Register Arturia Spark Controller
Post by: Imanji on March 26, 2014, 11:30:11 pm

As instructed, I have submitted the serial number and photo using the email address provided.  I immediately received as case number from the tech support auto-email system.  I hope that I can get this matter resolved soon.  Thanks for your help.

Title: Re: Cannot Register Arturia Spark Controller
Post by: Imanji on March 27, 2014, 11:30:23 pm

Successful registration.  Thanks.