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Hardware Instruments => Origin => Origin Technical Issues => Topic started by: HUROLURA on September 15, 2012, 09:28:45 pm

Title: A few control elements seem to be faulty on my unit ...
Post by: HUROLURA on September 15, 2012, 09:28:45 pm
It looks like I do have some trouble with some of the control elements of my Origin Desktop.

- 8th step seq encoder is not working
- Osc and LFO Waveform encoders are going up but not down
- EG Attack and Decay seem to have influence on each over.

How should I proceed to get this fixed/repaired ?
I could have opened a case with the support but I didn't succeed to register the unit so far.

Any help would be welcome ...
Title: Re: A few control elements seem to be faulty on my unit ...
Post by: Philippe on September 16, 2012, 10:57:02 am
You should be able to open a case even if you're not registered. Send me the serial number of your machine. I'll look with the support in the mean time.
Title: Re: A few control elements seem to be faulty on my unit ...
Post by: HUROLURA on September 17, 2012, 01:15:52 pm
Case already opened this week end.
Case nr 114979.
My feeling is more about a hardware problem rather than software.
But as you explained a special tool is needed for encoder change, I was wondering how I should proceed ...
Title: Re: A few control elements seem to be faulty on my unit ...
Post by: HUROLURA on September 17, 2012, 09:45:22 pm
Great, now the case is closed. So what is the answer ?  ???
Title: Re: A few control elements seem to be faulty on my unit ...
Post by: Philippe on September 18, 2012, 07:25:49 am
When the support manages a case, it answers to the case opener - you in that case - and closes the case. If you are not satisfied with the answer, or if this answer was a set of questions to help us for the diagnosis, then you simply need to reply which reopens the case.

Did you receive an answer from the support? What was it?

Thx
Title: Re: A few control elements seem to be faulty on my unit ...
Post by: HUROLURA on September 18, 2012, 08:50:01 am
I didn't receive any answer, maybe a small mistake there ...
Title: Re: A few control elements seem to be faulty on my unit ...
Post by: Dav1d on September 18, 2012, 01:31:41 pm
Hi,

I just sent you an answer to this case, if you didn't receive it, please tell us and we'll get back to you with another mail address, sometime mails are collected into the Spam box.

 :)
Title: Re: A few control elements seem to be faulty on my unit ...
Post by: HUROLURA on September 18, 2012, 08:48:49 pm
Answer received ... and answered !!!
Title: Re: A few control elements seem to be faulty on my unit ...
Post by: HUROLURA on September 22, 2012, 08:02:09 am
I undertand I should send you back the unit for repair but what would be the adress?

And do I have to send it specificaly to somebody ?

Do you have a return form I could fill in to completly describe the problems ?
Title: Re: A few control elements seem to be faulty on my unit ...
Post by: HUROLURA on October 18, 2012, 11:42:15 am
Ok so my Origin was sent back to Grenoble for diagnostic and repair.
Should have been received on the first of October.
Any news would be more than welcome ... I miss this one.
Title: Re: A few control elements seem to be faulty on my unit ...
Post by: HUROLURA on December 13, 2012, 03:13:14 pm
Yes ! My Origin desktop is back again in the studio.
Repair took some time but everything is OK now ...
Title: Re: A few control elements seem to be faulty on my unit ...
Post by: HUROLURA on January 06, 2013, 12:48:43 am
And 3 weeks after being serviced, the power do not switch on anymore ... :-\
Any idea or advice would be welcome ...
Title: Re: A few control elements seem to be faulty on my unit ...
Post by: Philippe on January 07, 2013, 09:52:11 am
Hmmmm...

Just in case, try to restart Origin while pressing simultaneously on keys '0', '1' and '2' on the preset selection keypad and tell me the result. If your machine still fails to startup try to connect to the Origin with Origin Connection and send me the logs.

To get these logs when using Origin Connection 1.4:
- open Origin Connection
- open the menu File
- select the entry "Open The Logs folder"
- this open a finder window which shows the content of a folder named "Origin Connection". You should find there 2 files and a folder named "log_archives".
- select everything that is  the sub folder *and* the 2 files
- compress them and attach the archive to your mail

To get these logs when using an older version of Origin Connection:
- manually open the folder which contains these logs.

The log files are available here:

   PC XP:
        C:\Documents and Settings\"user_name"\Application Data\Origin Connection

     PC Vista:
        C:\Users\"user_name"\AppData\Roaming\Origin Connection

     Mac:
        /Users/"user_name"/Library/Origin Connection

On a Mac running Mac OS 10.8 the folder is hidden in a Finder window. Then the simplest way to find the Logs folder is to install Origin Connection 1.4.
 
Title: Re: A few control elements seem to be faulty on my unit ...
Post by: HUROLURA on January 07, 2013, 11:34:39 am
Thanks for your help Philippe  :)

I will try this today evening and provide you the results.

Title: Re: A few control elements seem to be faulty on my unit ...
Post by: HUROLURA on January 08, 2013, 09:00:13 am
I tryed it but as I expected the error message in the log is just :
"HWWinMidiProxy::Initialize ERRROR: No Device Available"

I thought it was that, as I see none of the LED nor the display power on  :(.

Is it possible that something was not properly connected and finally disconnected ?
Should I open (carefully) the device to check if I see something ?
Title: Re: A few control elements seem to be faulty on my unit ...
Post by: Philippe on January 08, 2013, 02:50:05 pm
Yes it may be.

Connect Origin to a computer, open a MIDI app (e.g. Audio MIDI Setup on a Mac) and check if the OS recognises Origin. If it doesn't this could be a jumper around the USB controller which is unplugged (best case) or a hardware problem (worst case).

To determine it, stay in front of Origin. Open the machine (you may need a special screw driver, screws are located in the front and in the back), carefully lift the upper part of the mechanics (the panel where all knobs, switches.... are located). Be careful here, there are cables inside tied to this panel so just lift it up  a little and put it on its back behind Origin. Then look at the upper left corner of the main board, near the power plug. There's a large flat cable going to the front panel. Behind this cable, on the left of a rectangular circuit you should find a jumper. Check that this jumper is well in position.

You could also check the external power supply if you can put your hand on a voltmeter. By the way, NEVER EVER use a power supply with different specs than the original one: 6.5V, 3.85A.

Tell me the result of your experimentation.
Title: Re: A few control elements seem to be faulty on my unit ...
Post by: HUROLURA on January 09, 2013, 03:00:02 pm
OK, I checked everything as adviced.
So the Jumper is there and there are no visible hint about any defective part.

Then I read your post till the end, and tested the external power supply. This one delivers 0V either connected to the Origin or not. So now I have to find a replacement part. Looks like this part is the only one defective (I hope so).
Strange that it died suddenly.
Can you provide such parts or at least any advice to get one meeting the Origin's specs ?
Title: Re: A few control elements seem to be faulty on my unit ...
Post by: Philippe on January 09, 2013, 03:53:11 pm
We can provide a power supply. You'll be contacted by David from the support to arrange that.
Title: Re: A few control elements seem to be faulty on my unit ...
Post by: HUROLURA on January 09, 2013, 05:28:56 pm
Great ! Thanks.
Hope it will bring it back to life.
Title: Re: A few control elements seem to be faulty on my unit ...
Post by: HUROLURA on January 22, 2013, 05:28:32 pm
Can you send me the payment request for the power supply ?
Title: Re: A few control elements seem to be faulty on my unit ...
Post by: HUROLURA on February 14, 2013, 08:46:04 pm
Bump.

Namm is over now, so I guess you could send me the payment request for the Origin power supply
Title: Re: A few control elements seem to be faulty on my unit ...
Post by: HUROLURA on March 04, 2013, 04:35:43 pm
Received the power supply. Everything working again !!! Thanks. :D