Arturia Forums

DRUMS => Spark => Spark Technical Issues => Topic started by: parisojf15 on July 05, 2012, 05:52:14 pm

Title: Spark firmware download failure
Post by: parisojf15 on July 05, 2012, 05:52:14 pm
While downloading the newest firmware update on spark controller the download stopped with only 7% downloaded and crashed. I turned off the spark and restarted the computer several times and with no luck. The Spark controller now seems dead.  I emailed technical support a week ago but I have still to hear back a reply.  I was wondering if anybody has some advice to get it up and running or should I return it?  It was taken out of its package, plugged in and now dead.  Pretty bummed that I still have not gotten the controller up and going yet.
Title: Re: Spark firmware download failure
Post by: Elektro815 on July 05, 2012, 06:40:43 pm
Same thing happened to me and I (quite literally) just got mine up and running.  I'd be happy to help you with an email address.

Steve
Title: Re: Spark firmware download failure
Post by: Kevin on July 06, 2012, 08:31:19 am
Hi parisojf15,
can you PM me our support ticket number.
I will handle that ASAP.

Kevin
Title: AutoTest Failed
Post by: Akos on October 27, 2012, 09:04:26 pm
After updating, my Spark controller fails the autotest when I switch it on. The display says:

AutoTest Failed
00bf,01ff,03,06

Can't seem use it, it's really annoying.

PLEASE ADVISE.
 :(
Title: Re: Spark firmware download failure
Post by: jptherrien on December 02, 2012, 03:39:58 pm
Hi,

I have the same issue and my controller has been dead for a while now, but I would like to get it running again.

I did open a case (117400_RJHBTAAL) in early November, but it just went unanswered and got deleted, talk about customer service.  :-[

Caveat emptor if you want to buy one these things.
Title: Re: Spark firmware download failure
Post by: solara on March 11, 2013, 05:12:02 am
I have the same issue .. i have posted SPARK DEAD .. can anyone help me.. it flashes once and stops.. the firmware update stopped at 4%. i have tried the different USB the restarts .. redownloaded spark 1.5... nothing works.. who knows how to do a reset?? PLEASE HELP
Title: Re: Spark firmware download failure
Post by: stevism on March 26, 2013, 05:12:09 pm
bump :( :(