Arturia Forums
DRUMS => Spark => Spark Technical Issues => Topic started by: parisojf15 on July 05, 2012, 05:52:14 pm
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While downloading the newest firmware update on spark controller the download stopped with only 7% downloaded and crashed. I turned off the spark and restarted the computer several times and with no luck. The Spark controller now seems dead. I emailed technical support a week ago but I have still to hear back a reply. I was wondering if anybody has some advice to get it up and running or should I return it? It was taken out of its package, plugged in and now dead. Pretty bummed that I still have not gotten the controller up and going yet.
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Same thing happened to me and I (quite literally) just got mine up and running. I'd be happy to help you with an email address.
Steve
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Hi parisojf15,
can you PM me our support ticket number.
I will handle that ASAP.
Kevin
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After updating, my Spark controller fails the autotest when I switch it on. The display says:
AutoTest Failed
00bf,01ff,03,06
Can't seem use it, it's really annoying.
PLEASE ADVISE.
:(
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Hi,
I have the same issue and my controller has been dead for a while now, but I would like to get it running again.
I did open a case (117400_RJHBTAAL) in early November, but it just went unanswered and got deleted, talk about customer service. :-[
Caveat emptor if you want to buy one these things.
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I have the same issue .. i have posted SPARK DEAD .. can anyone help me.. it flashes once and stops.. the firmware update stopped at 4%. i have tried the different USB the restarts .. redownloaded spark 1.5... nothing works.. who knows how to do a reset?? PLEASE HELP
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bump :( :(