Arturia Forums

Harware Legacy versions => Analog Player => Analog Player Technical Issues => Topic started by: repetrois on March 31, 2012, 04:45:51 pm

Title: SERIAL # AND UNLOCK CODE NOT WORKING!!!
Post by: repetrois on March 31, 2012, 04:45:51 pm

Tech support, please help me out, I enter all 16 digits for the serial # but an error message comes up saying "YOU TYPED AN INVALID SERIAL #".

Title: Re: SERIAL # AND UNLOCK CODE NOT WORKING!!!
Post by: Ricardo on March 31, 2012, 08:15:18 pm

I am having the same problem  >:(  They better respond soon or I am going viral on the web! 

Title: Re: SERIAL # AND UNLOCK CODE NOT WORKING!!!
Post by: tummes on June 18, 2012, 08:11:40 pm

Did you get an answer for this? I have the same issue..

Title: Re: SERIAL # AND UNLOCK CODE NOT WORKING!!!
Post by: Manuel on June 19, 2012, 07:45:55 pm

Hi,

the 16 digits long serial is for the registration on the Arturia website (http://www.arturia.com/evolution/). After registering The Player to Your Account (http://www.arturia.com/evolution/en/community/my-account.html) you receive an 8 digits long activation code to unlock the software.

Best regards,

Manuel

Title: Re: SERIAL # AND UNLOCK CODE NOT WORKING!!!
Post by: Antoine on June 20, 2012, 10:20:55 am

If anyone encounters any error message with the serial number / unlock code couple, please fill a Tech Support inquiry from your account.

Title: Re: SERIAL # AND UNLOCK CODE NOT WORKING!!!
Post by: DopethrownBeats on June 26, 2012, 01:43:35 am

I'm also having the same problem, with a "0724" serial number. Returned my first version to guitar center (after much resist from gc). They replaced for this one, also with a "0724" s/n and still no luck. I filed a tech report on the first product, but did not hear back within 3 days. If someone could contact me personally I'd greatly appreciate it! Really excited to add analog player as a part of my home studio!

Title: Re: SERIAL # AND UNLOCK CODE NOT WORKING!!!
Post by: JoeCraze on August 06, 2012, 09:47:49 am

See no answers !! ???

Title: Re: SERIAL # AND UNLOCK CODE NOT WORKING!!!
Post by: hank on August 06, 2012, 10:58:14 pm

I'm also having a problem with a "0724" serial. I emailed them about my problem and they opened up a case for me.

Waited 3 days...

Then i wrote to them again and asked if they found a solution yet. The day after they asked for a photo of my registration card (took a picture emailed it back) After that i got this message that said:

"We have just un-registered the Analog Player from another account, Now you can register it properly"    ???

Still no luck and i haven't heard from them in 3 days, This is getting anoying.

Title: Re: SERIAL # AND UNLOCK CODE NOT WORKING!!!
Post by: JoeCraze on August 07, 2012, 12:52:09 am

Quote from: hank on August 06, 2012, 10:58:14 pm

I'm also having a problem with a "0724" serial. I emailed them about my problem and they opened up a case for me.

Waited 3 days...

Then i wrote to them again and asked if they found a solution yet. The day after they asked for a photo of my registration card (took a picture emailed it back) After that i got this message that said:

"We have just un-registered the Analog Player from another account, Now you can register it properly"    ???

Still no luck and i haven't heard from them in 3 days, This is getting anoying.

that's crazy I'm about to just return this

Title: Re: SERIAL # AND UNLOCK CODE NOT WORKING!!!
Post by: hank on August 09, 2012, 12:23:34 am

Just got a new unlock code and now it works perfectly. Sweet!  ;D