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Harware Legacy versions => Origin => Origin Technical Issues => Topic started by: jimmick on March 20, 2012, 05:21:04 pm

Title: 3 times failure on buying Origin Keyboard
Post by: jimmick on March 20, 2012, 05:21:04 pm: Hi,

I have tried 3 times to purchase an Origin Keyboard.

The first one had an issue with the sequencer rate button.
The second was a second-hand demonstrator (worked OK but had been heavily used)
The third would power up but gave no sound 9 out of 10 times.
Have emailed Arturia but never got an answer.

Very disappointed since this is a synth I would love to own, Jimmick!!!
Title: Re: 3 times failure on buying Origin Keyboard
Post by: Antoine on March 20, 2012, 06:07:35 pm: Is there a Tech Support case still opened? If so, please forward the number so I can trace what's goin' on.
Title: Re: 3 times failure on buying Origin Keyboard
Post by: JacksonP on March 20, 2012, 08:30:50 pm: Hey, my Origin has similar symptoms but not that often. Sometimes (perhaps 2-3 times of 10) I have to reboot it to make it sound. Is this something which is in software or in hardware?

Others, are you experiencing similar issues?
Title: Re: 3 times failure on buying Origin Keyboard
Post by: dwp2659 on March 20, 2012, 09:12:15 pm: I have the origin keyboard and it also exhibits this problem - sometimes 2 restarts are need to get a sound out of it. Not all the time this happens - but enough that it's a pain.

dwp
Title: Re: 3 times failure on buying Origin Keyboard
Post by: Philippe on March 21, 2012, 08:25:02 am: Could you check - when this "no sound" bug occurs - that the UI is still responsive, that is if you can change presets, and also if the sequencer LEDs are flashing when you start a sequence (eg with the preset P0007)? That kind of info will tell me where things are going wrong.

Thanks.
Title: Re: 3 times failure on buying Origin Keyboard
Post by: jimmick on March 21, 2012, 09:35:00 am: Phillipe,

As far as I remember I could change presets.

However, I did not hold onto the synth, I returned it immediately.

I am very disappointed in Arturia, who seem to have a potentially great product which is seriously let down by major reliability issues, Jimmick
Title: Re: 3 times failure on buying Origin Keyboard
Post by: Philippe on March 21, 2012, 03:15:00 pm: I remember having made a fix of this "no sound" bug which is included to the next 1.4 release (which should not be long to be available now).
Title: Re: 3 times failure on buying Origin Keyboard
Post by: JacksonP on March 21, 2012, 05:45:31 pm: Yesterday I had it: Origin has no sound but seems to work otherwise normally. I could change presets.

So, it's software based problem?
Title: Re: 3 times failure on buying Origin Keyboard
Post by: Philippe on March 21, 2012, 06:14:24 pm: Yes. For some reason, the levels are not received correctly by the DSPs at startup, so now I send them each time a preset is loaded, and of course when they are changed.
Title: Re: 3 times failure on buying Origin Keyboard
Post by: bass6strng on July 08, 2012, 01:41:14 pm: Greetings:

So is this bugged fixed with upgrade 1.4?

I experience this quite often, everything works, can scroll through the presets and no freezing, however, no sound. I usually have to reboot 2 or 3 times before I can get sound.

Second question, does the constant rebooting hurt the circuitry of the unit?

Thanks.
Title: Re: 3 times failure on buying Origin Keyboard
Post by: Philippe on July 10, 2012, 03:11:34 pm: Quote from: bass6strng on July 08, 2012, 01:41:14 pm
Greetings:

So is this bugged fixed with upgrade 1.4?

I experience this quite often, everything works, can scroll through the presets and no freezing, however, no sound. I usually have to reboot 2 or 3 times before I can get sound.

Yes, this one is fixed, but some users have experienced a very low output level after a start-up, which seems to be a different bug. These users need to set the volume again and then it works OK. I'll work on this "start up level" bug and some others as soon as I have the green light from my management.

Quote from: bass6strng on July 08, 2012, 01:41:14 pm
Second question, does the constant rebooting hurt the circuitry of the unit?

Thanks.

Don't think so.
Title: Re: 3 times failure on buying Origin Keyboard
Post by: bass6strng on July 11, 2012, 12:55:01 pm: Thanks for your response. I really love the Origin.
Title: Re: 3 times failure on buying Origin Keyboard
Post by: hermitnerd on July 18, 2012, 04:51:30 am: Not sure if this is related to the "low output level at startup" but I noticed a curious behavior when starting a new patch: With a new patch, there are no FX configured. However when I press one (or more) of the On/Off buttons under Effects, my newly created preset suddenly becomes much louder! The On/Off buttons do not light up.

For me, this is not undesirable behavior because suddenly I am getting more volume out of my beloved Origin for the new program I am creating, but it seems more like a bug than a feature : )
Title: Re: 3 times failure on buying Origin Keyboard
Post by: Philippe on July 18, 2012, 08:42:35 am: Could you describe the steps you follow before the ON/OFF action? Which new patch? That kind of things.

Thanks
Title: Re: 3 times failure on buying Origin Keyboard
Post by: hermitnerd on July 19, 2012, 10:14:59 pm: Hi Philippe:

The simplest way of reproducing what I'm hearing is

New -> Simple Program

Then, while holding down a key on the keyboard, press the On/Off button for FX1, then FX2, then FX3. The volume gets incrementally louder with each FX On/Off button pressed. The On/Off buttons do not light up, and the volume stays there, even if I try pressing the On/Off buttons again.

This is not a big issue, but it may be related to the other volume issue(s) that have been raised.