Arturia Forums

DRUMS => Spark => Spark Technical Issues => Topic started by: ctosak on October 06, 2011, 11:15:19 pm

Title: CANT REGISTER SPARK plz help..
Post by: ctosak on October 06, 2011, 11:15:19 pm

I bought a spark near mint in the box w all original documents and id/reg card codes.

The person i bought it from has already registered it, so i can not.

He is not responding to my emails and now i'm stuck with a $500 spark stuck in demo mode.

Arturia is not responding to my emails...............

please help........................
 

Title: Re: CANT REGISTER SPARK plz help..
Post by: Kevin on October 07, 2011, 09:32:52 am

Hi ctosak,
I will check this with the support service and get back to you ASAP.

Kevin

Title: Re: CANT REGISTER SPARK plz help..
Post by: Antoine on October 07, 2011, 09:52:05 am

Hi Ctosak,

I could not trace any inquiry at the Technical Support desk. Where did you write exactly?

Anyway, the previous user should have deleted his registration.
If not, two options:

1. connect to your account, click "Authorization troubleshooting", then "Activation Support Request", fill the form and we'll process it asap.

2. send me a *private* message with your serial and unlock couple, I will check this in our database and get back to you asap.

Lemme know!