Arturia Forums
General => Website => Topic started by: nikoalphonso on December 26, 2010, 06:19:17 pm
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I purchased Analog Laboratory (DOWNLOAD) through the online store at a discounted price since i have analog factory.
My order number is 62864 - Name: Niko Alphonso iamnotniko@yahoo.com
I received the order process immediately after confirmation but have yet to receive any downlink link/serial numbers etc. It's been almost 6 hours and according to the product page it stated it would take anywhere from 1-4hours just to check the credit card. But it's been very long and im getting a little impatient especially since the help/contact page isnt working and it keeps saying error whenever i try to send a msg.
Someone please handle this case ASAP
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Damn ive read through the forum and discovered im not the only one with similar problems. I am severely disappointed. Arturia unfortunately has some serious tech support issues. VERY SLOW!!!!! and i am forced to get support from the forum since the support/contact page DOESNT WORK and just gets errors whenever i try to send a message.
Whats the point of downloading a product if i cant get to use it right away? This is madness
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Hi Niko,
Your synth sounds registered now, but not authorized yet. Possibly de-register and re-register the synth using its SerialNumber and UnlockCode.
The Tech Support was closed during 23rd-26th period, as mentioned here (http://www.arturia.com/evolution/smf/index.php?topic=4083.msg13674#msg13674).
The Contact page is not intended for Tech Support inquiries; all messages posted there may however reach the adequate desk, but after an undefined period; as notified here (http://www.arturia.com/evolution/en/support/faq.html) you shall connect under your account (http://www.arturia.com/evolution/en/community/my-account.html) and post an inquiry from there.