Arturia Forums

General => Website => Topic started by: Raijer on May 14, 2010, 07:29:07 am

Title: I'm not getting notifications for support
Post by: Raijer on May 14, 2010, 07:29:07 am

I've been trying to get email tech support. However, when I do, I never get an email verification by email, nor does the tech support request show up on my "My Account" page. Whenever I submit a tech support request, the automatic message that comes up states that I should receive a confirmation by email, and that if I don't, my email is invalid. Well, that message is pretty weird considering that 1) I'm NOT receiving any confirmation messages 2) My email is PERFECTLY valid 3) and it works for every other thing I've done here on Arturia.

Anybody got any any ideas as to why my email may not be working for tech support?

Thanks in advance for any help!

Title: Re: I'm not getting notifications for support
Post by: Raijer on May 16, 2010, 04:06:32 am

Well, I have to admit, I'm disappointed I didn't receive any help here.  :(

I've just submitted an email requesting help. My fingers are crossed.  :-\

Title: Re: I'm not getting notifications for support
Post by: Dooley on May 16, 2010, 06:19:44 am

Try sending a PM to Antoine (here on these boards). In my experience he's pretty good about getting issues resolved or at least looked into.

Title: Re: I'm not getting notifications for support
Post by: Raijer on May 16, 2010, 06:27:30 pm

Thanks Dooley. That's a great idea.  ;D

Title: Re: I'm not getting notifications for support
Post by: Antoine on May 17, 2010, 10:28:09 am

Just processed Raijer's case.

Title: Re: I'm not getting notifications for support
Post by: Raijer on May 20, 2010, 05:54:04 am

Indeed. Everything's up and running. Thanks a million Antoine!  ;D