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V Collection - Legacy versions => Jupiter-8V => Jupiter-8V Users Community => Topic started by: Redsoul on January 06, 2010, 04:33:44 am

Title: Getting an extra Dongle for the Jupiter-8V
Post by: Redsoul on January 06, 2010, 04:33:44 am

I just recently purchased the Jupiter-8V.  Im very excited to use this plug-in.  I'm a complete hardware head.  I want to keep one for my home computer and get an extra Dongle for my travel computer.

 Is their some option when I purchase the Dongle found : http://www.arturia.com/evolution/store/product_info.php?products_id=74 * that I choose to make it work? 

Does anyone work as long as I purchase it from here?  * meaning/assuming any dongle that I purchase from this site will work with my plug-in?

Do they have to customize it to my license number and the Jupiter-8v?

Please advise.  I am going to be traveling for several months and really hope to resolve this concern as soon as possible.

thanks so much in advance for your time.

- john

Title: Re: Getting an extra Dongle for the Jupiter-8V
Post by: Antoine on January 06, 2010, 10:55:36 am

As far as I know, we have a special program for additional licenses. Please address your specific request to the Sales department!  :)
==> http://www.arturia.com/evolution/en/company/contact2.html

Title: Re: Getting an extra Dongle for the Jupiter-8V
Post by: Redsoul on January 07, 2010, 04:11:16 am

thank you for the quick reply.

 :D

Title: Re: Getting an extra Dongle for the Jupiter-8V
Post by: Redsoul on January 09, 2010, 12:08:38 am

I sent one in about 3 days ago : and another directly to the sales department 2 days ago.

Im not sure if Im suppose to get a response to my email but isn't their a 2 days response..?

I've not received any response in 2-3 days : just curious if it ended up in my junk mail..

any way for you to check?  both response where sent to my hotmail account.

Title: Re: Getting an extra Dongle for the Jupiter-8V
Post by: Redsoul on January 10, 2010, 05:17:01 am

 I saw the post about reduced service however this is an licensing issue and therefore should be handled promptly per your notes?

I still have no reply.

Title: Re: Getting an extra Dongle for the Jupiter-8V
Post by: Redsoul on January 19, 2010, 04:41:15 am

it's been weeks I still have no reply.  It wouldn't be that much of an issue however when I sent the message I was told their would be a response in 48 hrs.

I've also written you (Antoine) and pm and I've not received a response from you as well.

Please give me some type of feedback.  Should I write another request?  Wait for you?  Is it possible for you to check the status with them?

Please advise..?

Title: Re: Getting an extra Dongle for the Jupiter-8V
Post by: Redsoul on February 03, 2010, 05:17:02 am

HELP!!

I have no received a reply OR It' was lost in my junkmail / spam.

Do I have to send in my 3rd request?  I've also written you Antoine in a pm and have not received a response.

PLEASE RESPOND!

Title: Re: Getting an extra Dongle for the Jupiter-8V
Post by: Antoine on February 03, 2010, 09:17:15 am

@Redsoul
I just had a talk with my colleagues, you should receive a response within the day. Let me know if not, and I will distribute some slaps.