Arturia Forums
V Collection - Legacy versions => Modular V => Archives => Topic started by: Anonymous on June 13, 2003, 03:05:12 pm
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Ask your technical questions here and get feedback from other users.
If you really need to contact the arturia team for technical support, there's only one place to go : http://www.arturia.com/en/techsupport.html
Thanks for your understanding
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I'm fine with being asked to contact tech support with issues. However, if you ask me to do that, I think it's reasonable to expect a response within, say, a week? My inquiries were pre-sales; I want to buy your software, but how can I justify that when I can't even get a response to an email?
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I tried to get help by using the officially contact formular because my V1.2 update-prob. That is now almost 3 weeks ago. No response - that sucks!!!
Viny
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ok, I post more then one time that problem, I mail it directly to your supportmailadress month before. I called the german support and more, there is no answere.
Your support is .... ..... forget it ..... .....
I lost many money because i bought your VSTīs and Iīm very :evil:
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ok, I post more then one time that problem, I mail it directly to your supportmailadress month before. I called the german support and more, there is no answere.
Your support is .... ..... forget it ..... .....
I lost many money because i bought your VSTīs and Iīm very :evil:
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ok, I post more then one time that problem, I mail it directly to your supportmailadress month before. I called the german support and more, there is no answere.
Your support is .... ..... forget it ..... .....
I lost many money because i bought your VSTīs and Iīm very :evil:
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ok, I post more then one time that problem, I mail it directly to your supportmailadress month before. I called the german support and more, there is no answere.
Your support is .... ..... forget it ..... .....
I lost many money because i bought your VSTīs and Iīm very :evil:
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ok, I post more then one time that problem, I mail it directly to your supportmailadress month before. I called the german support and more, there is no answere.
Your support is .... ..... forget it ..... .....
I lost many money because i bought your VSTīs and Iīm very :evil:
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I was thinking about purchasing the Arturia product line for my studio, but have decided not to, because of a very disappointing lack of technical support.
I was not able to get the demo version of the the Mg or CS-80V to work with my protools system, and after waiting many weeks for technical support to reply, they replied with "please download the latest upgrade". After I informed them I was still having problems, I got no further reply.
I've read many complaints on this forum, and would advise anyone wishing to purchase this product to think twice. Anyone who is having or has had problems should post a message or email the company to let them know that this is not acceptable.
This is yet another example of a good idea, implemented badly, with lack of testing and support. Obviously an attempt to make maximum profit with minimum expenditure.
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Cut 'em some slack, they just moved from cramped quarters to new office space and they're probably still sorting things out.
I beg to differ re implementation, I think the Arturians have done a wonderful job with the MMV.
-A satisfied user
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I beg to differ re implementation, I think the Arturians have done a wonderful job with the MMV.
-A satisfied user
"Arturians have done a wonderful job with MMV"? Apparently you haven't read my bug list. It could take a long time to read because it's so damn long. Nothing wonderful about this:
http://ns20209.ovh.net/forums/viewtopic.php?t=1454
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You are responding to a comment I made a full two years before your response. Yeah, there are many things wrong with the MMV but there are also some great things about it as well. Arturia certainly seems to put more importance on getting new products out the door than fixing problems with existing products. Maybe someday they'll get around to it (I sure hope so!). In the meantime and despite the MMV's shortcomings, I'm still having great fun with it.
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Agreed. To put Kenneth Elhardt's comment in context, he put massive amounts of effort into complaining about every tiny issue he could find, as he always does, and blew things massively out of proportion.
Some of his comments related to comparisons with the original Mg modular, which surprised me considering the issues he'd certainly have with a `real' modular in hardware.
Then he went on the Mg website and tried kicking up a fuss there, including a personal attack on a very well respected person in the business. As well as being totally refuted over that, it was also confirmed that he has absoluterly no experience whatever with the Mg modular.
Suspicions confirmed.
Despite some very genuine grievances people have with Arturia, the MMV is a brilliant piece of software.
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Excuse me, but there are some people who have said that MMV is not usable because of just one or two problems they've found. I've found tons of them and I'm still supposed to think it's a good product? You have been at this since day one. You ignore everybody else but jump on my back. I have no idea why. About 2/3's of the modules have problems, and some many problems, in addition to other general problems with the synth. It's one very sloppy piece of programming. I don't know why you keep defending it. You want it full of bugs, but I don't. I didn't buy it to hook up simple MiniMg sounds. The bugs that are in there have hindered me every step of the way from programming it to performing with it.
And I don't get your comment about my comparing it to a real Mg modular. It's supposed to be emulating a Mg Modular however, and the main problem there is the Arturia envelope shapes. They're not like any real analog. I have real modular synths and I don't have any problems with them except for an MOTM envelope voltage climbing problem. Now imagine if real hardware modulars have problems with 2/3's of the system. Nobody would except that.
And as far the Mg website, I stepped in to defend myself against lies said about me. Some of the bullshit Kevin Lighter has put out on AH, in private mail and elsewhere is ridiculous. I have to get back to that thread, but nothing I say can be refuted because I'm dealing with REAL MEASUREMENTS NOT SPECULATION. Sounds like you don't get that. Kevin Lightner kept trying to make up theories about the Mg VCO's and when he was shown to be wrong he would just come up with another until he couldn't go any further. That's when he blew up. Geezus Christ, I couldn't have made my case more clear there. Just as 2+2=4, there isn't anything to refute. They also failed listening tests. Kevin Lightner claims the Mg has more jitter than all other oscillators that's why it sounds so good, but it DOESN"T. IT HAS LESS. That's called a FACT. What part of that don't you get? Perhaps it's a reading comprehension problem. And then with you being wrong have the nerve to come on this board and act as if I'm wrong. Ridiculous. But you'll go down for the record from now on thinking that smaller numbers are greater in value than larger numbers.
That's right folks, Sweep now thinks 2.1 is greather than 6.3. Ridiculous.
And Kevin Lightner in his smear campaign also went at odds with Juergen Haible, a respected synth and circuit designer. What happens when a person can't discuss actual facts and admit they're wrong, then they blow up with childish name calling and resort to diversionary tatics. Anybody with an IQ of at least 60 can see through it.
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You always come out with this crap about people making MiniMg sounds, as if everyone who makes music with this instrument only does that.
For your information, I have a Mg Voyager sitting next to my computer, and I also have the Arturia MiniMg V. I definitely didn't buy the Modular V to make MiniMg sounds, and I have literally hundreds of Modular V patches that would be impossible on a MiniMg. But you know nothing about the music I make and you're just making wild assuptions based on nothing.
Your slurs and smears against other people are both belittling and stupid.
As for Kevin Lightner, there are good reasons why he's very highly respected in the music business. When professional musicans need synth repairs, many of them go to Kevin Lightner. The list of highly respected musicians who are his customers is a very long one.
I've seen your attacks and slurs against him on several sites. The fact is, he continues to be well-respected and highly valued. He has enough respected people coming to him with work that he's had to close his books to new work. I'm not suggesting he's right about everything, and nor do I want to take sides in any personal campaign you may have. But there are good reasons why Kevin Lightner is well respected, and I don't see you getting that level of respect. (Maybe that has something to do with your attacks on him?)
Next time I'm on here I'll post the link to the Mg discussion where your attempts to argue your case were refuted.
Usually I don't waste my time with you, and I've unsubscribed from a couple of discussion groups where you've bogged things down with your timewasting assertions, but I really don't want to see you putting people off a good instrument. While you moan about the MMV being unplayable, other people are playing it, making music.
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Ok, here's the link to the Mg site discussion that I promised in the above post:
http://www.Mgmusic.com/forum/viewtopic.php?t=4250&start=0
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I know I'm going out on a limb here, but for what it's worth...
While I would not make any pretense of having a clue as to how an analog synthesizer performs its magic, much less knowing how that magic is emulated in software, much less knowing where an emulation falls short of the real thing, I can't help but feeling that getting on Arturia's case over the shortcomings of the MMV relative to an actual Mg Modular really isn't going to accomplish much of anything regardless of the merits of the case.
I didn't plunk down my hard-earned cash for the MMV with any allusions as to its ability to replicate in software with immaculate accuracy a piece of hardware that costs 50 times as much as what I paid for the software. I bought the MMV because I liked the sound of the software when I played with the demo and thought it would be a good addition to the my arsenal of soft synths. I didn't buy it because I expected the emulation to be flawless in every respect. The mere fact that it is billed as an emulation, in itself, is a case of truth-in-advertising.
I use a number of different soft synths in my music making and I find that while each one has it's advantages and drawbacks, in general my ability to turn the sounds I hear in my head into reproducible audio, as well as to stumble on new sounds as I experiment with each soft synth's capabilities, results in recordings that meet my exacting standards to a much greater degree, and at greatly reduced cost, than if I were to amass the kind of hardware arsenal associated with outfits like Tangerine Dream, Klaus Schulze or any other well known electronic music artist with gobs of money to spend on acquiring and maintaining every electronic gizmo in existence.
And I've got more news for you: the MMV is not the only example of "sloppy programming" in existence as far as synth emulations go. I'm not going to name names, but I've run into problems of some sort, both large and small, with virtually every soft synth I've ever worked with. In my view, it's the nature of the beast. If you're going to cut corners and use a piece of software to replicate the functionality of a hardware equivalent costing many times more than the emulation, you've got to figure corners are going to be cut. You're a fool if you think otherwise.
So yeah, while there are many holes in the MMV and a case can indeed be made that Arturia has dropped the ball as far as getting them plugged is concerned, in the final analysis it meets my needs and that's all I care about. I have no allusions of living in an ideal world as far as music software is concerned - I'm just glad I can do the kinds of things with it I could only dream of doing back when hardware synths and recording studio gear was the only option.
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I'm new to the forum and have no opinion yet either way about the MMV's bugs because I am too much of a newbie to have encountered them. However I was of course concerned to see Elhardt's big bug list elsewhere in this forum.
I was therefore confused when I read:
it was also confirmed that he [Kenneth Elhardt] has absoluterly no experience whatever with the Mg modular.
Sweep, please could you explain whether this means no experience with the MMV or with the hardware Mg Modular?
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No experience with the hardware Mg modular.
Iain, you're exactly the kind of person I've always been worried might be put off by Kenneth Elhardt's endless complaints about the MMV. I'm glad you haven't been.
The MMV isn't perfect, but the original Mg modular certainly wasn't perfect either, going by the comments of people who've used it. Even Wendy Carlos, who has a much improved and customised modular doesn't use it now (except, I think, a few modules sometimes) and prefers her digital keyboards.
But probably there's no such thing as a perfect instrument anyway.
The MMV is certainly a brilliant instrument, though, and Doctec's comments hit the nail on the head in several respects. I've found it very surprising sometimes in what it's capable of, even though I have quite a few years synth experience and I've also listened to a lot of music made with the original Mg modular.
Take time exploring it, and if you have any questions post them here and I or someone else will try to respond constructively (instead of bitching about bugs like certain others we could name :D). This is a bit of a quiet site, unfortunately, though, so you may find other groups helpful as well. There's a Yahoo group that may be useful as well. Actually there are two, but go for the one called `Mgmodular' and not `Mgmodularv' as the latter has some problem or other (I think the only person with an administrator's password left or something like that, so people moved over to the other group).
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Hi Sweep
Well I admit I was put off a bit by the comments! However they do appear to be "power user" concerns which I probably won't encounter in my more modest use of the MMV.
I say this not to belittle Elhardt's considerable effort in documenting the bugs, but rather to emphasise that one man's mountain is another man's molehill. (so to speak!)
If I have a complaint about the usability of the MMV, it's the documentation - the multi-language manual is both physically ungainly and not very beginner-friendly in its contents.
I do understand the principles of subtractive synthesis, so I'm not a complete newbie, but the terse explanations of the modules ("modulation: controls the modulation" and suchlike) aren't very accessible.
Still, I'm pleased and impressed by the warmth of the MMV sound, which makes an interesting (and creative) contrast to other VSTis in my collection such as Absynth. 8)
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I'm not even convinced they're power user issues, to be honest, but I can see the point you're making.
I agree about the manual. I even wondered whether to offer to Arturia to re-write it at one time, but I thought it'd be too much work to be worthwhile. Not so bad if a few of us did it, but dangerous to offer and be the only one. :D
I don't get the impression Arturia would want to go to the expense of a revised manual anyway. If they'd followed my suggestions for a secondary software pack with additional modules, though, it might have been worth it. (The additional modules I suggested were one-offs that Bob Mg did that weren't part of the standard Mg catalogue.)
I think the best way to discover the Modular V is to check out the patches supplied with it and the ones available for download from the site. You can "analyse and experiment" (tech talk meaning "fiddle about") until it becomes apparent how the sounds are achieved, and however many changes you make you've never lost anything because the original patch is always still there. Anything you discover can be saved under a different filename.
However much or how little you know about the theory of synthesis, the real guide is always your ears.
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Thanks for your understanding
Who are YOU? Your name is listed as "guest". If you were one of the Arturia buttheads, you'd have a real name, right?
So who are YOU to give any advice here about anything?
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Thanks sweep.
And ted perlman - chill! Life is too short to get angry about forum postings. 8)
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Life is too short to get angry about forum postings. 8)
Life is a bit darker when you realize how immoral the people who make some of the best sounding software instruments really are. Especially when you thought they were honorable people.
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Hello Ted, as you see, i'm not hiding, my real name is "vincent", and i'm one of the "Arturia buttheads" (nice formulation).
Life is too short to get angry about forum postings. 8)
Life is a bit darker when you realize how immoral the people who make some of the best sounding software instruments really are. Especially when you thought they were honorable people.
and it's not immoral to write this kind of things on Arturia's forum, maybe?
do you know us to call us "Arturia butthead" ?
what is your problem, Ted?
now i'm waiting for serious arguments...
:twisted: GRrrrr
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Hi, Vincent. Hope you got my PM with the link I promised to the demo pieces recorded with the MMV and 2600V.
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do you know us to call us "Arturia butthead"what is your problem, Ted?
Your immoral and butthead boss uncermoniously dropped me from your pro endorsers group. He attributed his reasoning to unfounded lies. No matter how many emails and letters I wrote, he never responded. Until, however, I accused him of being prejudiced, which he responded immediately to. In a most negative and nasty manner. I have worked with Arturia for many years, and even wrote some of the presets for the Mg Modular and the Mini Mg 5. A few of my presets are included in Analog Factory. I thought I was dealing with decent and honourable human beings. Alas, I was toatlly wrong. Your bosses are real lowlifes, who have no remorse when lying. Sad...
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Ted
You have lost all credibility with me.... :oops:
Please......take responsibility of your own "Personal" problems and get them the F** off of the Forums......
I am here to learn about product information, not to learn about how you have been done wrong to.....
I am a paying customer........ :arrow: I never received a free batch of anything from a software developer, And with your constant negative personnel issues , You are undoubtedly not going to receive anymore here.......
Maybe NI is taking resumes for preset writers...............Im sure they have a slot for you..........
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You have lost all credibility with me
I've lost credibility with someone who is afraid to post under their own name? Sure, that'll keep me up at night.
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I post via nickname by choice ....not an ounce of fear chooses this for me.....
Fear is non existant in my world....
Perhaps a new "nightmare" catagory can be established so you can fill it with doubts and Mossad undermining's between bed wettings....
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Vincent,
I think that the greatest frustration comes from the software not reaching its potential. For many, myself included, the idea of a virtual Mg modular is inspiring and exciting. Many of us like to build our own sounds and the patch cable paradigm is both familiar and flexible. Since I'll never own a real Mg modular, this is as close as I will ever get.
First, the good news. The MMV sounds great. Fat, warm, and lush. Does it sound exactly like the real thing? No. But how could it? I have no illusions on this matter. That being said, the MMV is capable of some classic synthesizer sounds and some way out stuff as well.
The bad news is that the bugs interrupt the creative flow. If I'm composing and I encounter a technical problem, I then have to go into troubleshooting mode and that has nothing to do with music. As a responsible user, I consult the manual, which almost never solves the problem. Then I scour forum after forum, which is equally fruitless. Before I know it, 30 or 40 or 60 minutes have gone by, my problem isn't solved, and and I'm nowhere near the frame of mind I was in when I was actually composing music.
I really want to use this software and get deep into it but I can't because it is too dysfunctional. I suspect that if MMV was as big a seller as Arturia's other products, there would be more support for it. It is akin to NI's Reaktor, another great app that is very slow to progress because NI is turning its attentions elsewhere.
The best I can do is cast my vote in favor of Arturia paying attention to the MMV again. I hope this happens and that I can come to rely on the MMV as a creative tool. If not, it won't be a surprise. The real surprise will be a functional V3.
Thanks,
Adam
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The best I can do is cast my vote in favor of Arturia paying attention to the MMV again.
Arturia is an immoral. low life company. They make some great products - I still use the Analog Factory 1 and the Mini Mg V in spite of how I feel about them.
But they need to pay attention to their customers first. They used to understand this, but have forgotten. Now their concern is a few supposedly high end pros at the expense of everybody else, including pros like myself. The best any of us could hope for is that somebody who actually has some morals and a good business head comes in and buys the company from the devil who owns it now.
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Either that or once you guys release Origin(your everything including the kitchen sink product) support your customer base and your other products. It has become ridiculous. I am aware that you guys have stretched yourselves very thin and gone out on a limb with origin. But in the end its not enough for your customers to settle for,"Oh well we just couldn't get around to it." Leaving things like the mouse scroll not working till god knows when....
What will decide it for me is what happens after origin is released...I can live without these products.
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The Users' Support at Arturia has been rebuilt in September 2007, some of you may have not noticed that, many others did.
I'm personally in charge of it, and I should be helped in a near future for this task. I process 40 to 60 cases each day, and most of them are cleared and the user is satisfied within hours, more if the case sounds harsh.
Arturia is an immoral. low life company
Crap! If it was true, be sure I would not work here!
Arturia encloses talented developers that put their blood-and-guts in the synths (software and hardware).
I already heard about you Ted, and not in kind words; I'm sure there must have been a misunderstanding somewhere between you and Arturia and I deeply regret it, but don't come here to discharge insanities or I may moderate the topic and I pray I'll never have to do that.
So thanks to stay gentleman.
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Ok, so lets put this customer service to the test...
I have been searching the forums for any reference to Arturia Products and compatibility
with Mac Leopard OSX 10.5, also Pro Tools 7.4.2 and Intel Mac Pro computers. One of the reasons I purchased the MacPro is so that I could have more instanciations of Arturia Synths running at once...
I have been surprised to find that my search on your forum has 0% references to these questions.
I cannot believe that this is true...
So, what is the compatibility answer? Will I ever get to run my Arturia plugins again? or are they vaporware, because I was going to buy the Jupiter...