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Hybrid Synth => Analog Factory => Analog Factory Technical Issues => Topic started by: Antoine on March 28, 2008, 09:45:26 am

Title: Step-by-step guide to authorization process
Post by: Antoine on March 28, 2008, 09:45:26 am
[EN]
Hi everyone here,

We uploaded a step-by-step guide to the Syncrosoft authorization process:
 http://www.arturia.com/evolution/kb_upload/documents/Syncrosoft_AF2-AFE_EN_print.pdf

Be advised the license transfer from Soft-eLicenser to USB-eLicenser is unfortunately still not available, waiting for the 5.4.0 release of the Syncrosoft License Control Center. As a matter of consequence, the activation process must be done with the final computer (the DAW) temporarily connected to the Internet.



[FR]

Bonjour tout le monde,

Nous avons mis en ligne un guide pas-à-pas concernant la procédure d'authorisation Syncrosoft:
 http://www.arturia.com/evolution/kb_upload/documents/Syncrosoft%20AF2-AFE%20_FR_print.pdf

Considérez que le transfert de licence du dongle logiciel Soft-eLicenser vers le dongle matériel USB-eLicenser n'est à cette heure toujours pas possible, implémenté seulement dans la toute prochaine version 5.4.0 du Centre de Contrôle des Licences Syncrosoft. En conséquence, la procédure d'activation doit s'effectuer directement sur l'ordinateur "final" (votre station audionumérique) temporairement connecté à l'Internet.
Title: Step-by-step guide to authorization process
Post by: V-Tek on March 28, 2008, 05:11:18 pm
Any word from Syncrosoft on this updates release date ? was supposed to be end of this month which is almost here, they need to get their sh@% together they have been dicking around with this update since December 07'.
Title: Step-by-step guide to authorization process
Post by: TVPost on March 30, 2008, 08:15:43 pm
uh this isn't working on AF se that came bundled with my novation xio
any ideas???
Title: No eLicenser found
Post by: MichaelA on April 20, 2008, 12:54:50 am
The instructions don't say what to do if you get the message "no eLicenser found". In this case I can't select the wizards. All are grayed out.

I'm on a 8-core Mac Pro running Leopard 10.5.2

I even upgraded to syncsoft 5.3.9.5.
Title: Re: Step-by-step guide to authorization process
Post by: dean on June 26, 2008, 05:27:33 pm
...and what about the paying customers of AF 2.0 who would like to reinstall it without extra optional hardware USB?

...I do not want to purchase Syncrosoft USB ! ... does it meant that I have an option of a single software installation?  ;D   ::)
Title: Re: Step-by-step guide to authorization process
Post by: dean on July 28, 2008, 06:47:31 pm
[EN]
Hi everyone here,

We uploaded a step-by-step guide to the Syncrosoft authorization process:
 http://www.arturia.com/evolution/kb_upload/documents/Syncrosoft_AF2-AFE_EN_print.pdf (http://www.arturia.com/evolution/kb_upload/documents/Syncrosoft_AF2-AFE_EN_print.pdf)

Be advised the license transfer from Soft-eLicenser to USB-eLicenser is unfortunately still not available, waiting for the 5.4.0 release of the Syncrosoft License Control Center. As a matter of consequence, the activation process must be done with the final computer (the DAW) temporarily connected to the Internet.



[FR]

Bonjour tout le monde,

Nous avons mis en ligne un guide pas-à-pas concernant la procédure d'authorisation Syncrosoft:
 http://www.arturia.com/evolution/kb_upload/documents/Syncrosoft%20AF2-AFE%20_FR_print.pdf (http://www.arturia.com/evolution/kb_upload/documents/Syncrosoft%20AF2-AFE%20_FR_print.pdf)

Considérez que le transfert de licence du dongle logiciel Soft-eLicenser vers le dongle matériel USB-eLicenser n'est à cette heure toujours pas possible, implémenté seulement dans la toute prochaine version 5.4.0 du Centre de Contrôle des Licences Syncrosoft. En conséquence, la procédure d'activation doit s'effectuer directement sur l'ordinateur "final" (votre station audionumérique) temporairement connecté à l'Internet.

Mr. musically rip-off...be very much certain to provide your future potential buyers with very much essential information that they will need to buy additional hardware ( in this case sort of USB ) in order to renstall software they have bought, namely AF 2.0, more then once on their PC-s and provide them with that essential info as a big and visible sticker on your AF 2.0 sealed software boxes so that the clients do know of "Arturia rip off rules of ther game", and have their own chance to decide in correct time do they agree with that kind of deal or not ( and then consequently open sealed software box or not ) and not to find themselves afterwords in tricked, ripped off and no way back situation ( open software box=no money back ).

sincerely financially ripped of by Arturia
Title: Re: Step-by-step guide to authorization process
Post by: portnatal on July 29, 2008, 11:50:42 pm
Antoine.

I no lomger have access to my initial (laptop) (paid for) installation of AFE 2.0. The USB dongle ($18 + $19 shipping) has no recollection of AFE 2.0 it appears.

Quel dommage!

Your input will be appreciated.

Yours litigiously,
HoiweB.
Title: Computer Freezeing when launching Analog Factory 1.2 SE
Post by: adikta on September 01, 2008, 09:11:37 pm
 >:(   I bought analog factory 1.2 se with the pro tools ignition pack but it freezes my pc when I launch it, I need help on this topic please reply this post
Title: Re: Step-by-step guide to authorization process
Post by: Antoine on November 14, 2008, 05:12:36 pm
Adikta, here is the thread for authorization process. Your "Special Edition"  does not need to be activated. Furthermore, the correct place to ask Technical Support is here (http://www.arturia.com/evolution/kb/?View=entry&EntryID=85l).
Cordially,
Antoine.
Title: Re: Step-by-step guide to authorization process
Post by: mrnoodles on May 21, 2009, 12:39:22 am
tanxs for your reply,my problem is that i cant launch the license control center,when i double click it, it wont start up and i keep getting the msg 'lcc has stopped working' 'windows will search for possible reasons' do u know a way round this?
Title: Re: Step-by-step guide to authorization process
Post by: Antoine on May 25, 2009, 10:44:26 am
Hopefully a LCC update will solve it all:
==> http://www.elicenser.net/en/latest_downloads.html
Title: Re: Step-by-step guide to authorization process
Post by: sixou on July 22, 2009, 10:52:36 pm
bonjour Antoine,

je viens d'acheter d'occasion le petit clavier arturia, le vendeur m'a donné un numéro de série.

Je voudrais autoriser le software, mais je ne trouve pas le " centre de contrôle des licences"

je suis sous mac osx leopard, 8core nehalem. je n'ai pas de dongle syncrosoft. que dois-je faire ?

merci
Title: Re: Step-by-step guide to authorization process
Post by: Sean W on August 07, 2009, 12:56:37 am
bonjour,

il faut installer le software Analog Factory 2.2.1 disponible ici:
http://www.arturia.com/evolution/en/downloads/updates.html

Apres installation, le License Control Center se trouvera dans le dossier Applications.
Dnas ce LCC, utiliser le License Download Wizard pour activer le software.

Pour autoriser le software Analog Factory 2, il faut un numero d'activation a 32-digit.
Le numero de serie a 16-digit sert a enregistrer le software en ligne ici:
http://www.arturia.com/evolution/en/support/registration.html

Le vendeur du clavier Analog Factory Experience doit vous avoir donne une petite carte plastifiee avec ces 2 numeros. Si vous n'avez pas cette carte (ou si les numeros ont deja ete utilises), le vendeur ne vous a vendu que le clavier, mais pas le software.

Sean
Title: Re: Step-by-step guide to authorization process
Post by: setchy on August 18, 2009, 01:38:26 am
Bonjour,
j'ai adressé un message à votre support technique le 1er aout ( Case 78273 ).
Sans réponse, je tente ma chance ici!
A la suite d'une infection, j'ai totalement réinstallé windows XP, puis mes programmes, dont Analog Factory. Lorsque j'essaye d'activer le produit, on me répond que l'activation a déjà été faite une fois... Que dois-je faire?

Merci!!
Title: Re: Step-by-step guide to authorization process
Post by: Antoine on August 18, 2009, 09:31:31 am
@Setchy
Je viens de vous envoyer une réponse via le Support Technique.  :)
Title: Re: Step-by-step guide to authorization process
Post by: freepromethee on December 22, 2009, 08:00:53 pm
Bonjour,

J'ai un autre problème concernant la license. J'ai dû formater mon ordinateur pour y mettre windows 7 (mais le problème s'était déjà posé sous vista). Lorsque je lance le LCC, il m'indique plusieurs fois la même erreur : DCOM connection to program 'Synsopos.exe' failed
Sinon, il me dit que je n'ai aucun stick anti-copie de trouvé. Logiquement, je n'en ai  pas besoin. Que faire ? C'est dommage de ne pas pouvoir se servir d'un aussi bon produit à cause d'un problème de sécurité ! :'(

Merci beaucoup
Title: Re: Step-by-step guide to authorization process
Post by: Antoine on December 23, 2009, 09:32:04 am
@Freepromethee
Par défaut, votre licence est stockée sur un dongle virtuel Soft-eLicencer, lequel est inévitablement perdu lors d'une réinstallation d'OS. Si vous ne suvegardez pas cette licence, vous la perdez bonnement et simplement.
Veuillez contacter le Support Technique (http://www.arturia.com/login) pour restauration.
Title: Re: Step-by-step guide to authorization process
Post by: Antoine on January 18, 2010, 10:44:00 am
[EN] Hi everyone here,

We uploaded a step-by-step guide to the Syncrosoft authorization process:
 http://www.arturia.com/evolution/kb_upload/documents/Syncrosoft_AF2-AFE_EN_print.pdf (http://www.arturia.com/evolution/kb_upload/documents/Syncrosoft_AF2-AFE_EN_print.pdf)

[FR]

Bonjour tout le monde,

Nous avons mis en ligne un guide pas-à-pas concernant la procédure d'authorisation Syncrosoft:
 http://www.arturia.com/evolution/kb_upload/documents/Syncrosoft%20AF2-AFE%20_FR_print.pdf (http://www.arturia.com/evolution/kb_upload/documents/Syncrosoft%20AF2-AFE%20_FR_print.pdf)


*UPDATE*
The new version is available from here (http://www.arturia.com/evolution/assets/docs/How_to_authorize_my_virtual_instrument_%5BEN%5D.pdf).

*MISE A JOUR*
La nouvelle version est disponible ici (http://www.arturia.com/evolution/assets/docs/How_to_authorize_my_virtual_instrument_%5BFR%5D.pdf).
Title: Re: Step-by-step guide to authorization process
Post by: solidvoyager on February 20, 2010, 06:58:36 pm
I am having issues reactivating my license .
I recieved help to download updated version of Analog factory for Win 7 and new Elicense.  I did but it won't accept the activation code asying that it can only activate once.
How do I get it to re activate.
Gotta say this will be the last time I buy  a product - understand the need to protect but this is crazy.
thanks you.
Title: Re: Step-by-step guide to authorization process
Post by: mACE on September 13, 2010, 05:26:35 pm
Hi there!

I hope any one can help me: i´ve bought Arturia Analog Factory Experience for about 2 years. For a few days i changed my pc and don´t thougt about the "once registration" of the Arturia AFE. I have formated/delet my old harddiscdrive and have forgotten to make a copy of the licencekey on an usbstick. Now i can´t start and reinstall the Arturia AFE - licencekey is already in use - So how can i get my Arturia AFE on my new installed pc running?

Thanx a lot!

Best regards, Marcel
Title: Re: Step-by-step guide to authorization process
Post by: Antoine on September 14, 2010, 09:24:59 am
Hi Marcel, welcome here!
For your specific license issue, I strongly suggest you to contact our Tech Support through your account, by clicking on the "Get Technical Support". Someone will process your case asap.
Title: Re: Step-by-step guide to authorization process
Post by: mACE on September 14, 2010, 08:22:05 pm
I try it! Thanks Antoine!
Title: Re: Step-by-step guide to authorization process
Post by: Gristache on September 01, 2012, 06:24:10 pm
Bonjour Antoine,

Comme tu l'a dit, si on formate notre licence est perdu.

Y'a-t-il un moyen pour sauvegarder cette licence et la récupérer après la réinstallation de mon OS (Win7 64bits)?

Merci d'avance!