Arturia Forums
V Collection - Legacy versions => Prophet V => Prophet V Technical Issues => Topic started by: dwilso01 on July 03, 2007, 02:39:59 am
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I just received the Prophet V package. I installed the software, inserted the dongle, and checked the license with the Synchrosoft License Control Center application. It says I have a demo license for the Prophet V and a full license for the Jupiter-8V. How can I get the proper Prophet V dongle or a license code for the License Download Manager?
Also, when I try to register the software I get an invalid license response. I tried 6 times, verifying that I typed in the correct license number, but I keep getting the same response. How can I get a license number that works?
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Hello,
could you mail me you name, invoice and license number?
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Just got my Jupiter 8V and Prophet V delivered from Sweetwater.com today and my Prophet V also has a Jupiter 8V dongle and I can't register the card number on the Arturia registration page. :shock:
I was just going to exchange the package with Sweetwater for another one, but if there is a way to fix the problem without doing that, please let me know and I'll email my info to you as well.
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please let me know and I'll email my info to you as well
:)
exactly, mail me your invoice, please!
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My info is on its way. :D
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I received and forwarded your mail to the right person :)
actually, some boxes have been packed in the USA, and we had a few reports of 'wrong keys' about them. The problem is on the way to be solved.
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I received and forwarded your mail to the right person :)
actually, some boxes have been packed in the USA, and we had a few reports of 'wrong keys' about them. The problem is on the way to be solved.
I sent you another email, Vincent - no one has contacted me since you posted this message. :(
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yes, we are about to solve the problem. To be sure, I also forwarded your last mail.
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Hi Vincent,
I sent you an email too. I ordered the V-Collection and I was able to register all the synths except for the Prophet and Jupiter.
The Arturia registeration 2 said my license numbers were wrong. I need to get them registered.
I was able to get the Jupiter working in Pro Tools and stand alone, however I can get the Prophet working in stand alone but not in Pro Tools.
I am working on a Intel Mac using PT 7.3.1. The Prophet is in my PT plugins folder but won't show up in PT as a plugin. All the other synths work in PT.
I deleted the Prophet and just re-installed 1.1 and no changes. It still won't appear in Pro Tools.
It appears I am not the only one with this problem. Do you know how to get it working in PT?
Thanks,
Chris
CBrady9158@aol.com
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Add me to the list of people with this problem. I've already sent you email with the information you requested above, Vincent.
I sure hope you guys have seen a drastic increase in revenue since inflicting the dongle scheme on us...
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--- And here's an other frustrated customer... Only Exception is, that I'm running Ableton Live 6 on a mac intel platform. That darn Prophet V just won't show up :?
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Vincent,
I'm having the same problem - my Prophet V came with a Jupiter 8V dongle. I've registered the product, and sent you emails. Please let me know how to resolve this.
Thanks