Arturia Forums
General => Free Speech => Topic started by: AltoStratus on March 04, 2014, 04:55:27 pm
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Hello,
Just purchased V-Collection online. Apart from an "Order process" email with the date, amount and order number, I haven't received anything. No download links, no serial number, nothing. How do I contact sales or support?
Thank you.
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I have sent by mail your product coordinates
:)
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Thank you.
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I am also experiencing this issue - I think they are overwhelmed with orders! :o
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I still have the same problem-but I receive totally no mail. The only thing that happened was the charge of my credt card via Paypal. I also changed my Mailadress-cause with the old I did not get the activation mail for this forum.
And as far as I can read this happens often...
Are anyone able to help me? I contacted the support via form and the sales - inquiry by male.
I'm a bit frustrated now. Never ever have had any problems buying software via net-even from Japan...
Sincerly
KaTho
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meta-redundant : I have forward the email
KaTho: I'm not able to find you with the email on the forum, do you have an Order No?
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Thanks Dav1d
Meanwhile, (I used 3 different ways to get in contact with Arturia) Jérôme contacted me and sent me the activation code again :D
to both Mail adresses-only One received here...
So, there must be something wrong within the Mailsystem, somewhere ???
The Order ID has been 92949.
sincèrement
Kai
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Hello !
I Have the same Problem. I received only the Mail "Order Process" :(
Please Help !
Big Thanks !
Edit: Get the Mail now. It was detected as Spam from my Provider :/
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Thanks for fixing it so quickly! Cheers Arturia ;D
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Hi Arturia, I have just Purchased An expansion pack for the spark all i was sent was an order number when or how i do receive the Expansion my order number is : 93114
thanks in advance ???
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glad to know im not an isolated case, seems theres a major issue w response after purchase. plus, it wont let me start a support ticket about it on the site:-(
im still waiting for links/code for my purchase of Vcollection. paid w paypal, Invoice ID: 93613
any help appreciated!
cb
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ok, I ve send you the mail using the Forum PM
Sorry for the inconvenience cause.
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thanks for the fix!
c
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Same as above order no. 93713