Arturia Forums

Controllers => Analog Laboratory => Topic started by: theloniouscoltrane on February 08, 2014, 09:08:42 pm

Title: Fogbugz link doesn't work, how do I get help?
Post by: theloniouscoltrane on February 08, 2014, 09:08:42 pm
So I send in a request for help with my 61 Analog Experience The Laboratory. The device works as a standalone synth, but it doesn't send a midi signal, so I can't use it in my DAW. OPen the systray, look at the midi icon, press keys, no lights com on at all.

So I get a note back with a link to Fogbugz, and the link doesn't work. So I try going directly to fogbugz and entering my case tracking ticket #, and it doesn't recognize the number. How on earth do you finally get help in this place???? Anybody?
Title: Re: Fogbugz link doesn't work, how do I get help?
Post by: SirWilliam on February 11, 2014, 03:21:39 pm
Yup...I had the same problem with FogBugz. In the email with the link to FogBugz there is a link below that says "Technical Support Inquiry." Click on that link, tell them your issue with the FogBugz link and tell them the problem you contacted Tech-Support about. They will help you from there. Good Luck! :)