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General => Website => Topic started by: stee34 on December 18, 2013, 06:31:27 pm

Title: V3 Collection - No link/no reply
Post by: stee34 on December 18, 2013, 06:31:27 pm

Ive purchased the V3 collection from Arturia but havent recieved any download link etc. I find this really bad that i have to wait for my code. Every other product ive ever ordered online is downloadable instantly. i have sent 4/5 emails to customer support with no reply?

need to sort this asap? please help

Title: Re: V3 Collection - No link/no reply
Post by: Dav1d on December 19, 2013, 09:47:47 am

Jerome seems to have already answered you, if this is not ok, let me know, by PM if necessary.

Title: Re: V3 Collection - No link/no reply
Post by: disapia on December 25, 2013, 03:29:50 am

I've got the same problem - no download link. Please can you help?

Cheers

Tom

Title: Re: V3 Collection - No link/no reply
Post by: Dav1d on December 26, 2013, 09:06:09 am

You need to contact sales-inquiry@arturia.com

Title: Re: V3 Collection - No link/no reply
Post by: verdini on December 26, 2013, 10:21:53 am

Thank you! It's ok now.

Title: Re: V3 Collection - No link/no reply
Post by: diskounkle on December 26, 2013, 10:13:16 pm

I bought this like 8 days ago. I've sent countless emails. I have done what I was asked to do but still I dont have the download links or codes.. its ridiculous that no one will reply to your email from arturia. I've tried various methods but they seem to have given up! are you guys off cuz of Christmas break??

Can someone PLEASE resolve this issue for me.. its been more than a week I would LOVE to make some sounds before my winter break ends.

Title: Re: V3 Collection - No link/no reply
Post by: Dav1d on December 27, 2013, 10:28:25 am

As I can see, you have been responded.
Get back to me if not...

Title: Re: V3 Collection - No link/no reply
Post by: waynecohen on December 28, 2013, 08:36:37 pm

Dear Arturia,
Happy new year.

You have my $199.

Now, PLEASE SEND MY ACTIVATION CODE and INSTALL instructions FOR V COLLECTION 3.0, ASAP.

Thanks in advance..
   

Title: Re: V3 Collection - No link/no reply
Post by: bottletop on December 29, 2013, 05:56:53 am

I purchased the V Collection 5 days ago and still no serial either. I've emailed sales but haven't had a response.
I downloaded the files from your website but there's no way for me to register/authorise. Can someone please send me my serial number?!
Thanks.

Title: Re: V3 Collection - No link/no reply
Post by: pakomikro on January 02, 2014, 11:46:51 am

I've got the same problem too

Title: Re: V3 Collection - No link/no reply
Post by: Padawan on January 03, 2014, 03:19:26 pm

Hi people,

can you check if your problems have been solved please?

Best,

Padawan

Title: Re: V3 Collection - No link/no reply
Post by: bottletop on January 04, 2014, 03:50:15 am

Hi Padawan,

Still have not received my serial  :'(

Thanks,

Bottletop

Title: Re: V3 Collection - No link/no reply
Post by: sphill201 on January 04, 2014, 08:23:35 pm

Same issue here-- purchased last month, tried the contact form on the website and multiple other methods of reaching support to no avail.

Can someone please help me out?

Title: Re: V3 Collection - No link/no reply
Post by: deadgalaxies on January 05, 2014, 02:14:05 am

I am in the same boat here. I purchased the bundle on the 31st and I still have not received my activation codes. A message from support said that the funds were held by my bank, but the funds left immediately after I purchased it. On top of that my bank charged me an international transaction fee.

This is completely unacceptable, I can't believe so many other people have dealt with this.

Arturia support, please send me my licenses....

Title: Re: V3 Collection - No link/no reply
Post by: bottletop on January 05, 2014, 09:33:53 am

Hey All. Finally worked it out.

Even though I'd been checking my spam daily, turns out that my usually solid email forwarding hadn't been sending the mail from Arturia through - it's been getting stuck in my OTHER account's spam folder. This is weird, as everything else comes through (including mail from Arturia) but in this instance it wasn't.

Anyone with email forwarding set up should check this out.

Apologies to Arturia for doubting you!!

Title: Re: V3 Collection - No link/no reply
Post by: Griever1985 on January 05, 2014, 07:32:24 pm

To anyone else having this problem, check your spam folder. I had waited ten days, and emailed multiple times seemingly without any response.

It turns out that the original email with my activation codes as well as every single response to my tech requests had all been filed in the spam folder.

So, check your spam folder. It's probably there.

Title: Re: V3 Collection - No link/no reply
Post by: sphill201 on January 06, 2014, 03:53:24 am

Hey I found it in my spam folder as well, thanks! silly me...

Title: Re: V3 Collection - No link/no reply
Post by: trenzsha on January 11, 2014, 01:24:31 pm

The same problem bought yesterday v collection and still no download link and key