Arturia Forums

Harware Legacy versions => Analog Laboratory => Analog Laboratory Technical Issues => Topic started by: Gennady on August 13, 2013, 09:42:21 pm

Title: Problem!!! Activation code!!!
Post by: Gennady on August 13, 2013, 09:42:21 pm
When I try to register the software (Analog Laboratory) get this:

Product ID = 7
S/N: XXXXXXXXXXXXXXXX (my SN) - ProductID: 7
Genuine Arturia License number successfully listed in Arturia Database !
« MODx Parse Error »MODx encountered the following error while attempting to parse the requested resource:
« PHP Parse Error »
 
PHP error debug
  Error:    mysql_numrows(): supplied argument is not a valid MySQL result resource   
  Error type/ Nr.:    Warning - 2   
  File:    /var/vhosts/www.arturia.com/htdocs/evolution/manager/includes/document.parser.class.inc.php(750) : eval()'d code   
  Line:    1132   
 
Parser timing
  MySQL:    0.0924 s   (34 Requests)
  PHP:    0.1635 s   
  Total:    0.2559 s   

How to solve the problem? I need the activation code!
Title: Re: Problem!!! Activation code!!!
Post by: marjanzitnik on August 13, 2013, 11:28:53 pm
I got the same problem!!! T_T

Please e-mail me if you fix it...
Title: Re: Problem!!! Activation code!!!
Post by: eporkproducts on August 24, 2013, 02:55:08 am
same problem. what's the deal.
Title: Re: Problem!!! Activation code!!!
Post by: TFM on August 24, 2013, 01:56:00 pm
same problem here!
pushed submit on my registration & got this ???
i've logged this with Tech support as well but also joining up to hopefully find some answers & start using my new Gear!


Product ID = 7
S/N: xxxxxxxxxxxxxxx - ProductID: 7
Genuine Arturia License number successfully listed in Arturia Database !
« MODx Parse Error »
MODx encountered the following error while attempting to parse the requested resource:
« PHP Parse Error »
 
PHP error debug
  Error:    mysql_numrows(): supplied argument is not a valid MySQL result resource   
  Error type/ Nr.:    Warning - 2   
  File:    /var/vhosts/www.arturia.com/htdocs/evolution/manager/includes/document.parser.class.inc.php(750) : eval()'d code   
  Line:    1132   
 
Parser timing
  MySQL:    0.1151 s   (34 Requests)
  PHP:    0.2167 s   
  Total:    0.3318 s   
Title: Re: Problem!!! Activation code!!!
Post by: albor88 on August 27, 2013, 06:43:05 am
same problem!!

don t know what to do ??? ???
Title: Re: Problem!!! Activation code!!!
Post by: Dav1d on August 27, 2013, 09:47:54 am
In fact there was a problem on the registration section of the website, so just to make things clear:

--> Gennady : Rebecca answered your ticket.
--> marjanzitnik : For your other issues, I need more informations  :)
--> eporkproducts : I don't see any support request, you can PM me for more informations?
--> TFM : Rebecca answered your ticket.
--> albor88: I have just PM you the solution, let me know if you haven't received it.  :)

Title: Re: Problem!!! Activation code!!!
Post by: zampoglu on August 27, 2013, 11:23:58 am
It gives me the same message..

Product ID = 7
S/N: (SN) - ProductID: 7
Genuine Arturia License number successfully listed in Arturia Database !
« MODx Parse Error »
MODx encountered the following error while attempting to parse the requested resource:
« PHP Parse Error »
 
PHP error debug
  Error:    mysql_numrows(): supplied argument is not a valid MySQL result resource   
  Error type/ Nr.:    Warning - 2   
  File:    /var/vhosts/www.arturia.com/htdocs/evolution/manager/includes/document.parser.class.inc.php(750) : eval()'d code   
  Line:    1132   
 
Parser timing
  MySQL:    0.0969 s   (34 Requests)
  PHP:    0.2385 s   
  Total:    0.3354 s   


please help!!
Title: Re: Problem!!! Activation code!!!
Post by: Dav1d on August 27, 2013, 01:03:43 pm
zampoglu : I have just answered you by PM
 :)
Title: Re: Problem!!! Activation code!!!
Post by: thetruevine on August 28, 2013, 07:27:36 am
Same problem for me.  It just arrived on the door step today and can't even use it!  What a shambles!  Logged a technical request too, but hope to get the problem fixed asap.

Product ID = 7
S/N: XXXXXXXXXXXXXXXX (my SN) - ProductID: 7
Genuine Arturia License number successfully listed in Arturia Database !

« MODx Parse Error »
MODx encountered the following error while attempting to parse the requested resource:
« PHP Parse Error »
 
PHP error debug
  Error:  mysql_numrows(): supplied argument is not a valid MySQL result resource   
  Error type/ Nr.:  Warning - 2   
  File:  /var/vhosts/www.arturia.com/htdocs/evolution/manager/includes/document.parser.class.inc.php(750) : eval()'d code   
  Line:  1132   
 
Parser timing
  MySQL:  0.0948 s (34 Requests)
  PHP:  0.1639 s   
  Total:  0.2586 s
Title: Re: Problem!!! Activation code!!!
Post by: Dav1d on August 28, 2013, 11:07:34 am
thetruevine: Your product is not registered under your account, we need your full product coordinates in order to help you.
Title: Re: Problem!!! Activation code!!!
Post by: thetruevine on August 28, 2013, 12:51:03 pm
Done David@Arturia
Title: Re: Problem!!! Activation code!!!
Post by: jacques14 on September 08, 2013, 05:56:24 am
David@Arturia, I Pm'd you. A lot of people have seemingly had the same problem.....
Title: Re: Problem!!! Activation code!!!
Post by: Rebecca@arturia on September 11, 2013, 06:35:02 pm
Hello!

It seems this problem has now been addressed!  If you are still experiencing difficulties or have not received your code please PM me here!

Regards,

Rebecca

Title: Re: Problem!!! Activation code!!!
Post by: FACToooR on November 12, 2013, 05:52:25 pm
HI
I have problem with getting  activation code - could that be caused by the fact  that I accidently deleted  my product from my account ? Could you please give me any advice what do I do to get the activation code? When I try to send"  get new activation code" aplication form one of the boxes is blank and when I submit it shows me error that I should fill in all the boxes ( box is choose only I can`t type in anything there and it is blank so it gets me nowhere ).Any advice  will be highly appreciated.