Arturia Forums

DRUMS => Spark => Spark Technical Issues => Topic started by: rinaisrad on February 26, 2013, 11:36:13 pm

Title: Second Hand Registration
Post by: rinaisrad on February 26, 2013, 11:36:13 pm
I purchased a Spark from someone who acquired it via storage liquidation. It came with all it's components, but it seems as though the original owner never removed it from their registered products on their account. I have the Serial number and unlock code, but I cannot register it. :(

Can anyone help?
Title: Re: Second Hand Registration
Post by: stevism on February 27, 2013, 06:48:15 am
you bought the controller, not the plug-in software, yes?

since the person who sold it to you is not the original user of the spark, there's no way of knowing that that guy isn't still using the software

you might be out of luck
Title: Re: Second Hand Registration
Post by: Kevin on February 27, 2013, 09:05:24 am
Hi,
please send an email to registration-inquiry@arturia.com.
Then give me your case number.

Kevin
Title: Re: Second Hand Registration
Post by: Dav1d on February 27, 2013, 09:21:37 am
Please include a picture of the registration card  ;)
Title: Re: Second Hand Registration
Post by: Dav1d on February 27, 2013, 03:15:03 pm
I just sent you a mail.
 ;)

Enjoy
Title: Re: Second Hand Registration
Post by: steveswisher on March 01, 2013, 06:47:43 pm
I'm having the same issue. Case number 124425.
Title: Re: Second Hand Registration
Post by: Rebecca@arturia on March 01, 2013, 08:54:59 pm
Hello Stevewisher,

I just sent you an email!

Regards,

Rebecca

Title: Re: Second Hand Registration
Post by: steveswisher on March 01, 2013, 10:39:27 pm
Thank you for all your help!
Title: Re: Second Hand Registration
Post by: juzzo on April 06, 2023, 09:31:46 am
Hi Ive just got a second hand sparkle & i do not have the unlock code? Any help to get it registered legit would be great thanks!