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General => Website => Topic started by: jbflinnla on December 19, 2012, 05:33:57 am

Title: V3 upgrade will not accept code
Post by: jbflinnla on December 19, 2012, 05:33:57 am: I am trying to purchase the v3 upgrade with the discount code supplied to me in my user account area to no avail. I have copied and pasted the number as well as manually typed it. It keeps telling me "no reduction currently available, please see coupon restrictions".
Title: Re: V3 upgrade will not accept code
Post by: Dav1d on December 19, 2012, 08:44:50 am: There was a technical error with some coupons, but the situation is back to normal at this time, so you can try it again.
Title: Re: V3 upgrade will not accept code
Post by: spaceagedevice on December 23, 2012, 02:43:40 am: It's Dec. 22, and my coupon code is not redeeming for V3 collection.
:'(
Title: Re: V3 upgrade will not accept code
Post by: gabegarza1021 on December 30, 2012, 01:02:47 am: I tried my coupon as well but it's not working.
Title: Re: V3 upgrade will not accept code
Post by: sebastian.mikolai on December 30, 2012, 12:30:33 pm: same here. contacted support several times. they didn't really help. just told me to do, what i already tried like a hundred times. no reaction on the error messages i got:

*** No reduction currently available, please see the coupon restrictions***

two questions:
why send a coupon if it doesn't fit to me?
where are the restrictions?
Title: Re: V3 upgrade will not accept code
Post by: simon194 on December 31, 2012, 05:08:07 pm: I haven't had this problem using my code but had an error accessing the Paypal website.
Once I got logged into Paypal there was no discount applied and I no longer have the code available >:( and it's the last day of the offer.
Title: Re: V3 upgrade will not accept code
Post by: gabegarza1021 on December 31, 2012, 09:09:59 pm: Anyone have any luck with this.
This sucks because I wanted to get it too.
Title: Re: V3 upgrade will not accept code
Post by: c-note on January 04, 2013, 02:10:33 am: I too have not been able to cross grade. Put my first ticket (Case 120523) in 12/31/2012. My code still doesn't work. Oh, and I have had no response other than an automated "received your ticket" notification. Also - my error message says, ***No reduction currently available, please see the coupon restrictions*** even the code is supposed to be good through 1/7/2013 BUT... if i change a letter in the discount code the error message says, " Invalid Coupon Code"
Title: Re: V3 upgrade will not accept code
Post by: c-note on January 04, 2013, 06:36:56 am: Quote from: David@Arturia on December 19, 2012, 08:44:50 am
There was a technical error with some coupons, but the situation is back to normal at this time, so you can try it again.

This is not fixed David - been six days for me - are all 25 Arturia people on Holiday?
Title: Re: V3 upgrade will not accept code
Post by: Dav1d on January 04, 2013, 08:36:00 am: I have urgently transfer your ticket to our sales team, they will get back to you asap.
Title: Re: V3 upgrade will not accept code
Post by: c-note on January 04, 2013, 06:00:22 pm: Quote from: David@Arturia on January 04, 2013, 08:36:00 am
I have urgently transfer your ticket to our sales team, they will get back to you asap.

Got a new code from sales and just purchased V-collection. Thanks for your help David!
Title: Re: V3 upgrade will not accept code
Post by: Stan Collins on January 09, 2013, 11:58:58 am: I also couldnt get my code to work..Tried for a week over xmas..I gave up in the end which is a shame..