Arturia Forums

V Collection - Legacy versions => Prophet V => Prophet V3 - Technical Issues => Topic started by: Nathan Poorman on December 23, 2022, 01:05:37 am

Title: Prophet V3 Not Installed
Post by: Nathan Poorman on December 23, 2022, 01:05:37 am

I've made multiple attempts over several days to install Prophet V3 from my V Collection 8 license via the ASC tool on macOS 13.1, but still results in "Not Installed" status. Same for CS-80 V3 and Piano V2. I've entered a help ticket to Arturia Support twice, but have not received a confirmation email for the help tickets, nor any contact from support about the tickets. This seems rather unusual for Arturia, as they have been very prompt to respond to my inquires in the past.

Is anyone else experiencing this "Not Installed" issue and/or lack of response from Arturia support recently?

Title: Re: Prophet V3 Not Installed
Post by: MajorFubar on December 23, 2022, 10:24:07 am

No to either, but it's very likely their support offices are closed for Xmas break.

Title: Re: Prophet V3 Not Installed
Post by: alien on February 21, 2023, 09:09:27 am

Hello

I have the same problem here is there a solution

friendly greetings

Title: Re: Prophet V3 Not Installed
Post by: MajorFubar on February 21, 2023, 04:24:51 pm

Try the long-winded method of installing the app directly from the downloads page instead of through ASC. Some users' OS's / computers are configured in a way which will deny ASC the right to install software due to privilege-issues, requiring that you personally authorise the installation of each app separately.