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Arturia Software Center (ASC) => Technical Issues => Topic started by: TimWellens on September 30, 2021, 06:32:15 pm

Title: ASC can't connect to Arturia servers
Post by: TimWellens on September 30, 2021, 06:32:15 pm
ASC can't connect to Arturia servers.

Was working 2 days ago but not today,Im on macOS Catalina
Title: Re: ASC can't connect to Arturia servers
Post by: Sean W on September 30, 2021, 07:30:25 pm
Looks like an ASC server issue this morning... hopefully it will be back online soon.
In the meantime, "continue offline", and if you need to activate a license on your computer, "offline activation" should also work as the Arturia.com website seems to be OK.
Title: Re: ASC can't connect to Arturia servers
Post by: geronimo on October 01, 2021, 12:06:07 am
OK but I'm always offline and can't activate SQ80 V for example .
Title: Re: ASC can't connect to Arturia servers
Post by: shazbot on October 01, 2021, 01:02:29 am
Is this still a problem for everyone else?
Title: Re: ASC can't connect to Arturia servers
Post by: toddwmac on October 01, 2021, 03:04:47 am
Yes.
I'm in USA/Utah and have no access to ASC or Store (on 3 different computers)  Web access is fine but ASC and Store pop a cannot access server msg.  Good thing I got my new synth downloaded a couple days ago....love it!
Title: Re: ASC can't connect to Arturia servers
Post by: brzilian on October 01, 2021, 12:37:32 pm
Software Center is still saying it cannot connect to servers for me.
Title: Re: ASC can't connect to Arturia servers
Post by: Synth on October 01, 2021, 01:44:10 pm
Same problem here
Title: Re: ASC can't connect to Arturia servers
Post by: andris_r on October 01, 2021, 02:10:23 pm
same here, servers are down
Title: Re: ASC can't connect to Arturia servers
Post by: parrismc on October 01, 2021, 02:42:45 pm
same here, servers are down

Back up and running with update.
Title: Re: ASC can't connect to Arturia servers
Post by: andris_r on October 01, 2021, 02:45:52 pm
yes, I confirm, all back to working now  :)
Title: Re: ASC can't connect to Arturia servers
Post by: Schorsch on November 03, 2021, 12:46:48 pm
Servers seem to be down again - ASC message is "Can't connect to teh Arturia servers" ..  >:(
Title: Re: ASC can't connect to Arturia servers
Post by: Lutein79 on November 14, 2021, 08:30:58 pm
Yes, there the same today 14. 11. 2021

"Can't connect to the Arturia servers"
Title: Re: ASC can't connect to Arturia servers
Post by: Lutein79 on November 15, 2021, 01:48:49 pm
Everything is already working as expected.
Title: Re: ASC can't connect to Arturia servers
Post by: nombei43 on November 17, 2021, 08:02:07 pm
been trying to download the FX Collection all morning and ASC seems to keep killing my network connection somehow.  network connection is totally stable as long as i don't try to download from ASC.  weird....
Title: Re: ASC can't connect to Arturia servers
Post by: Schorsch on November 23, 2021, 05:01:00 pm
Down again  ??? >:(
Title: Re: ASC can't connect to Arturia servers
Post by: LBH on November 23, 2021, 06:06:56 pm
Down again  ??? >:(
Hi,

Just tested. It's working here. Try again.
Title: Re: ASC can't connect to Arturia servers
Post by: Schorsch on November 24, 2021, 09:13:42 am
Hi,

just checked again, the connection problem remains (see attachment)

Title: Re: ASC can't connect to Arturia servers
Post by: LBH on November 24, 2021, 09:36:36 pm
Hi,

just checked again, the connection problem remains (see attachment)
Still nothing wrong here.

If you are sure, that everything is working at your end, and you use the correct logon, then i suggest you contact Arturia support. I assume you can log on your Arturia account to do this.

You could try to reinstall ASC first.
Title: Re: ASC can't connect to Arturia servers
Post by: Schorsch on November 25, 2021, 02:17:29 pm
Thanks - re-installed ASC and it works now  :)
Title: Re: ASC can't connect to Arturia servers
Post by: LBH on November 25, 2021, 06:47:20 pm
Thanks - re-installed ASC and it works now  :)
Great that worked. Thanks for reporting back.
Title: Re: ASC can't connect to Arturia servers
Post by: Jon Nelson on December 29, 2021, 11:07:51 pm
I am now having this problem for the first time. I keep getting the error "Can't connect to the Arturia severs"

ASC will not even let me type in the fields where my email address / password is, although I could reset my password (which I tried, didn't work - even though I can login with new password into Arturia main webpage).

Searching the forums shows that this problem appears to have occurred for several users over the past 4 years or so. I've re-installed ASC several times with and without reboots, but that has not worked. I've also deleted the ASC folder in the /Library/Arturia/ folder. That has removed my login from the ASC login screen, but still won't let me type in my own login/password at the login screen when ASC opens after re-install.

Everything was working a week ago. Sent them an email request for help. I've been able to log into my account on the Arturia webpage, and even change my password. But I haven't been able to type anything into the fields in the ASC. It shows my correct email as the account login, but ... again, can't type anything.

macOS Monterey 12.1
Mac mini with Apple M1
(I know, I know, but it was all working before with this hardware/OS)

I'm wondering if there is an issue with the Arturia servers? Frustrating.
Title: ASC can't connect to Arturia servers
Post by: MisterProDucer on December 29, 2021, 11:51:01 pm
Can it be that this is again the case now? My ASC Can't connect to the server, and my internet is running normal...
Title: Re: ASC can't connect to Arturia servers
Post by: atari400 on December 30, 2021, 01:44:10 am
Hi All,
Glad I found the forum as I am experiencing this issue and thought I was doing something wrong.
Received a Keylab MK II 61 for Christmas and was trying to set it up this afternoon but got stick at the Arturia Software Center server connection issue.
I have tried uninstalling, re-installing and installing and older version of ASC, but no luck.
I filed a support request but have yet to hear back.
Given that so many people are reporting the same problem it sounds like it is a server side issue.
Cheers !

Windows 10
Title: Re: ASC can't connect to Arturia servers
Post by: jeff586 on December 30, 2021, 02:48:33 am
I'm getting the same thing in NC.  It was working fine last night.  I can use my DX7 V and Snyclavier V because they are paid for, but I am still paying for the Emulator 2 so I guess that's why I can't use it offline.  Hope they get the servers back up soon.  Anyone else on the east coast of the US having this problem or is it everywhere?
Title: Re: ASC can't connect to Arturia servers
Post by: jamsden on December 30, 2021, 03:01:32 am
Same here, it worked earlier today, but not now.
Title: Re: ASC can't connect to Arturia servers
Post by: nanovolt on December 30, 2021, 03:22:33 am
My copy of ASC can't get through to the servers either, but I can login on the Arturia website.
I guess I'll try again tomorrow.  Perhaps the server admin is simply on holiday break?
Title: Re: ASC can't connect to Arturia servers
Post by: armandhammer on December 30, 2021, 04:06:35 am
I can't log in to ASC either.
Title: Re: ASC can't connect to Arturia servers
Post by: MajorFubar on December 30, 2021, 10:34:16 am
Holiday 'traffic'. This problem happens literally every year, and whenever Arturia has promotions on which cause the servers to go crazy with new users registering products. Keep trying.
Title: Re: ASC can't connect to Arturia servers
Post by: armandhammer on December 30, 2021, 11:45:38 am
Seems to be working now.
Title: Re: ASC can't connect to Arturia servers
Post by: tintala on December 30, 2021, 09:36:48 pm
same here, but now ASC wont open