Arturia Forums

Hardware Instruments => PolyBrute => PolyBrute - Technical Issue => Topic started by: mcresp on April 11, 2021, 04:46:07 pm

Title: POLYBRUTE REVERTING TO FIRMWARE 0.2.0
Post by: mcresp on April 11, 2021, 04:46:07 pm
Twice my polybrute has needed a firmware reload as it has failed to turn on.
I know this has been addressed in another post but hoping this will be permanently fixed in a firmware update very soon.
Title: Re: POLYBRUTE REVERTING TO FIRMWARE 0.2.0
Post by: mcresp on May 02, 2021, 05:51:15 am
OH MY GOD !
Reverted to firmware 0.2.0 just happened a third time.
This is really concerning if this happened just before a gig and if I didn't have my laptop on me to reinstall the firmware !
Can I get some feedback on this please Arturia ?
Is this happening to others or should I return my unit ?
Title: Re: POLYBRUTE REVERTING TO FIRMWARE 0.2.0
Post by: DrJustice on May 02, 2021, 10:00:37 am
I've not heard about this happening to others.

I recommend opening a support ticket here (https://www.arturia.com/support/askforhelp).
Title: Re: POLYBRUTE REVERTING TO FIRMWARE 0.2.0
Post by: mcresp on May 02, 2021, 12:09:05 pm
thanks.
The issue was adressed in this forum but not resolved.
 https://forum.arturia.com/index.php?topic=107023.0
Title: Re: POLYBRUTE REVERTING TO FIRMWARE 0.2.0
Post by: TheAndyMac on June 03, 2021, 09:13:37 am
Just happened to me - does seem to be a small number of people being affected, so we do need to get guidance from Arturia if this is a hardware fault (and therefore we should get replacements).

I suggest anyone affected submits support tickets about this.
Title: Re: POLYBRUTE REVERTING TO FIRMWARE 0.2.0
Post by: Mavsci on June 11, 2021, 02:06:38 pm
I had the same exact problem and it drove me totally crazy! I did manage to solve it in the end though, but it's hard to say what the actual problem was.

After connecting the polybrute to Polybrute Connect I did the automatic update and it suddenly reverted back to firmware 0.2.0. I had no idea why. After that nothing worked anymore and each time I tried to update the firmware I got an error. I tried the same steps as described in this post over and over again and nothing worked. Finally I contacted Arturia support and they basically replied: "The unit is stuck in "Bootloader" mode. To fix it, update the firmware and it should work again"  :D Which obviously I had tried already a 100 times on various PC's, laptops, using 5 different USB cables, etc. So that wasn't really helpful at all lol  :D

After spending days on trying to fix this without any result whatsoever, I finally decided to buy 2 more brandnew USB cables in various (short lengths). The first one I tried didn't work again. I was about to give up again and tried the last cable and to my huge surprise that suddenly seemed to work! It was a very short USB 2.0 cable, about 1 meter in length. Nothing special about it. I tried various other USB cables of the same length before that and those didn't work, so to be honest I think is more pure luck than the actual USB cable. Hard to tell! But who knows, maybe it was actually the cable.

Hope that helps in any way for those that have the same issue!
Title: Re: POLYBRUTE REVERTING TO FIRMWARE 0.2.0
Post by: mantrak on June 27, 2021, 02:09:46 pm
Oh, no, it just happened to me. Turned it on and it was totally dead except the "Poly" led. Hooked it to PolyBrute Connect and got "Version 0.2.0, must be updated". I am positive that I have updated it when it arrived, 3 weeks ago. After the update all seems working well. So here we are, return immediately or wait for another incident?
Title: Re: POLYBRUTE REVERTING TO FIRMWARE 0.2.0
Post by: mantrak on June 27, 2021, 02:17:14 pm
I tried various other USB cables of the same length before that and those didn't work, so to be honest I think is more pure luck than the actual USB cable. Hard to tell! But who knows, maybe it was actually the cable.

I am pretty sure It cannot be the USB cable. It happened to me withouth even being connected to USB. Afterwards, the USB connection was the only thing that worked, and it worked without a problem. I see no relation. Hope this helps resolving the issue...
Title: Re: POLYBRUTE REVERTING TO FIRMWARE 0.2.0
Post by: Cpt.Credible on November 25, 2021, 06:34:00 pm
This happened to me today, only had the polybrute for 10 days. I have been mainly using it without USB or MIDI connected. What is going on ? Faulty unit ?
Title: Re: POLYBRUTE REVERTING TO FIRMWARE 0.2.0
Post by: mantrak on November 25, 2021, 10:03:01 pm
I'd say no reason for panic. It happened to me only once and never again. It happened to other people too but it seems not very often. According to this forum to 4 or 5 people. The remedy is simple, just reload the firmware.
Title: Re: POLYBRUTE REVERTING TO FIRMWARE 0.2.0
Post by: Cpt.Credible on December 06, 2021, 04:39:08 pm
Just keeping score here, today this happened again. That's a total of two time since I got the synth less than 1 month ago.
Title: Re: POLYBRUTE REVERTING TO FIRMWARE 0.2.0
Post by: bskjo1 on March 17, 2022, 11:20:34 am
Just got PB last week…reverts to 0.2.0 several times a DAY . . . crashes with preset changes as well.  Extremely frustrated and disappointed at the SLOW response from tech support. Considering sending it back to Sweetwater and purchasing a more refined synth such as a Prophet . . . frustrated.
Title: Re: POLYBRUTE REVERTING TO FIRMWARE 0.2.0
Post by: captainmarko on April 22, 2022, 08:33:13 pm
Happened to me today as well. For an  almost $3,000 synth this should be resolved, and quickly. I love it, but if it continues to turn into a brick, particularly when I'm working with clients, then I will be returning it for something else. Arturia? What say you?ß
Title: Re: POLYBRUTE REVERTING TO FIRMWARE 0.2.0
Post by: Izverg on May 26, 2022, 01:50:11 am
Ah so pissed off.

One month in, maybe used few times (due to time constraints) , I turned PB on, and just the Poly light is on.

Went to update the firmware and the update is stuck at 0%. Can anyone help? Support have yet to reply.

Thanks
Title: Re: POLYBRUTE REVERTING TO FIRMWARE 0.2.0
Post by: DrJustice on May 26, 2022, 08:02:27 pm
...One month in, maybe used few times (due to time constraints) , I turned PB on, and just the Poly light is on.

Went to update the firmware and the update is stuck at 0%. Can anyone help? Support have yet to reply....
Things you could try while waiting for support:
- Enter bootloader mode: hold polyphony button while powering up the PB, then try updating.
- Unplugging and replugging the PB while PBC is running, then try updating.
- Try another USB port on your computer.
Title: Re: POLYBRUTE REVERTING TO FIRMWARE 0.2.0
Post by: StudioDeutz on July 10, 2022, 11:21:31 am
Dear all, similar issue here - but solved.
Installed PolyBruteConnect on Win10 - all fine.
Trying to login to the software - "Software not activated on this computer" - trying to login - failed
The Polybrute was DEAD - switching off, pulling the plug - nothing - only lifesign was the Polyphony LED is on.
The error message overlayed the update functions. But the "update from file" button was slightly visible and I was able to click it - update finished fine.
Obviously it started the update process but stopped as I was not logged in.

Cause was that I did not complete the registration process - somehow I missed the importance of the Software Center.
Title: Re: POLYBRUTE REVERTING TO FIRMWARE 0.2.0
Post by: Alan Dicker on September 27, 2022, 11:01:18 am
So has anyone who's opened a ticket had any useful communication back from Arturia?  Had mine less than a month and have run in to this issue twice.
Title: Re: POLYBRUTE REVERTING TO FIRMWARE 0.2.0
Post by: Alan Dicker on October 03, 2022, 11:12:10 pm
Three times now.  I wonder if it's a power supply issue as I have dips in volume almost like modulation when the Polybrute has been on for a a while.  Switching off and on solves it but then I can get the firmware issue when switching back on.  So it may be related?