Arturia Forums
Harware Legacy versions => KeyLab => KeyLab Technical Issues => Topic started by: zenuh on February 15, 2021, 01:36:42 pm
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Hi everyone. Im a newby and Ive been having many issues with this controller. All of them I can accept except the one that yesterday has started. I openned Ableton and I had the bad experience of having the key D#2 not sending midi signals. I have searched all the internet about this issue but all I could find was broken keys reparing which is not the point here. I have pressed - and + buttoms to turn on so I woudl have it reset it, it was useless, opened up midi control soft tweaked around no sucess either. I would highly aprecciate if some of you expertise could post some hint. The controller has become useless this way. Thanks in advance.
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That seems like an hardware issue for sure.
Best option would be to return it to the store or contact Support 1st:
https://www.arturia.com/support/askforhelp/issues
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That seems like an hardware issue for sure.
Best option would be to return it to the store or contact Support 1st:
https://www.arturia.com/support/askforhelp/issues
Really? I live in Rio de Janeiro , no hardware support here....Is there any chance I could check it out by myself?
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oh I see :-\
Well, as I said, the best (official) answer would come from Arturia's Support in this case.
Use that link in my previous post for that.
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Are you using Live 11 ? If so there is clearly a problem with this upgrade and the Keylab range. I'm trying to sort it out, but if you have 11, then its probably NOT the keyboard. test as follows.
1 Run a vst plugin in a virtual host like Nanohost. Does the missing key now play ?
2 Reinstall Live 10. Is this ok ?
If the answer to either or both is yes, It's almost certaing not the Keyboad.
Final poof; download a demo copy of Bomes Midi Translator Pro (google it) and shut lLive down and connect Bome. Press the key. Do you see note on/off? Yes, again the keyboard is good.