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Audio => AudioFuse => AudioFuse - Technical Issues => Topic started by: Radek on November 17, 2020, 09:47:27 pm

Title: Volume goes up when turning main knob for volume down
Post by: Radek on November 17, 2020, 09:47:27 pm
When trying to volume down turning main knob with normal speed or very fast, the volume goes suddenly up, almost blowing up my monitors. I am afraid the knob for output level is broken. How can I have it fixed? Is it possible to send anywhere or visit some service in Poland? This is so frustrating, need to use Control Center to volume down. Year ago it was not so damaged, but right now it is impossible to use this output level knob
Title: Re: Volume goes up when turning main knob for volume down
Post by: mikehunter on November 17, 2020, 10:05:07 pm
interesting...  I have the very same problem since a few months....    sometimes its like blowing up the speakers,
when turning down the volume knob, but the volume turns up and goes very loud..   
donīt know if this is a software problem or the knob / electronic is defective?
Title: Re: Volume goes up when turning main knob for volume down
Post by: Nullhertz on November 28, 2020, 10:29:01 am
I am having this exact problem as well since a few weeks and am very frustrated! :(
Even if I try to turn the knob very slowly it jumps noticeably. That's very odd and shouldn't happen with a interface in this price-range...
I hope this is a fixable software issue, because this problem restricts the use of the interface a lot.
Title: Re: Volume goes up when turning main knob for volume down
Post by: viktorm on November 29, 2020, 03:30:47 pm
I'm having the exact same issue, the click wheel is jumping to random values no matter if I'm turning it slow or fast, what gives???
Title: Re: Volume goes up when turning main knob for volume down
Post by: mikehunter on December 07, 2020, 07:43:24 pm
4 people with the very same hardware problem

no word from arturia on this?   ;-(
Title: Re: Volume goes up when turning main knob for volume down
Post by: Terrym on December 08, 2020, 09:42:27 pm
Hi, Could you tell me if you have the 1st or 2nd Audiofuse, i guess you all are on the latest firmware?  Need to know if this happens connected to a computer or without.  i have both units here and want to test as I've not seen this in normal operation.

Also have you raised a support ticket?

Thanks

Title: Re: Volume goes up when turning main knob for volume down
Post by: mikehunter on December 09, 2020, 10:57:20 am
in my case, i have the audiofuse v1.. its around 2,5 years old
Title: Re: Volume goes up when turning main knob for volume down
Post by: Nullhertz on December 10, 2020, 12:12:08 pm
Hi Terrym,

I have the 1st Audiofuse as well. (latest firmware)
It happens with and without a connection to a computer. Also, it happens in each power-mode / power-state.

Also I should add: When turning the knob (both directions), the blue light indicator-dots, which apparantly representing the Gain Level, are jumping randomly (e.g. from two dots to eight - visually speaking).

Title: Re: Volume goes up when turning main knob for volume down
Post by: Terrym on December 10, 2020, 09:22:04 pm
Hi All
I did some tests here and i don't have any jumps unless i flick the knob fast but this is due to the accelaration method  arturia went with for the main volume, but I'm not a big fan of this type of method so i will ask the main designers about this as i would really like to have just a relative motion, what do you think?
Title: Re: Volume goes up when turning main knob for volume down
Post by: Nullhertz on December 11, 2020, 07:47:23 pm
The relative motion could be a good idea, if it solves it, even better!

Actually, I now believe itīs a software/driver/firmware issue and not hardware related.
I just booted the Audiofuse on emergency firmware to initially test, if some of the firmware updates were the reasons for this problem, and weirdly enough the wheel works just fine with the 0.1.0 emergency firmware. As soon as I update the firmware to  1.0.4 / 1.1.0 / 1.1.1 it starts jumping again. Don't know if thats any help...
Title: Re: Volume goes up when turning main knob for volume down
Post by: franks1954 on December 13, 2020, 03:40:44 am
I have also been having this problem for months now and not only am I worried about my speakers but my hearing. I am not sure how loud it gets but I assume it jumps to 0db and my normal listening volume is around -40db. I went into the audio settings and turned the trim to the lowest setting -12db. I figure at least if it jumps to full volume it won't be quite as loud. So far I haven't had the volume jump since changing the setting but it has been random for me.
Title: Re: Volume goes up when turning main knob for volume down
Post by: Axlg on December 21, 2020, 03:52:09 am
Hello everyone.
I Have the same problem with the volume. It randomly jumps. And when I try to turn it down it goes up again and again.
It happens shifting the volume knob fast or slow.
I am also really worried about my hearing. My monitors suddenly go really loud. its something very annoying. Now i'm kinda afraid of touching the knob tbh.
I have the 1st Audiofuse , bougth it 2 years ago. Lastest firmware and software.
Title: Re: Volume goes up when turning main knob for volume down
Post by: Terrym on December 21, 2020, 06:06:59 pm
Hi all I’ve spoken to arturia about this and they say they are aware of the problem that you’re having but they cannot identify at this moment what is causing the issue as they cannot see the issue themselves that’s not to say it’s not there I have started to use the version one for the audio fuse a bit more to see if I can spot this issue at my end
Thanks
Title: Re: Volume goes up when turning main knob for volume down
Post by: mikehunter on December 22, 2020, 04:20:33 pm
SOLUTION TO THE PROBLEM:

i spoke to a friend who had the very same issue.

Over time a lot of dust and
especially skin-particles from your fingers will fall into the spaces between Wheel and audiofuse case.

if you remove the wheelknob you will see there is no real shielding at all (i only can speak about the AF Rev.1, very poor hardware design)
i assume thats the reason why the sensors get irritated and it results in those volume spikes while moving the wheel


what you wanna do:  Remove the Wheel, clean the inner wheel with a Cotton swab and alot of Isopropanol 99%

WARNING:  Donīt use any other Cleaner, no contact-cleaner, no fancy electronic cleaning sprays or other stuff. 
Donīt use isopropanol 60% oder lower.  Most of the cleaners have other liquids and / or worse parts of water in it, that will
destroy the electronics over time with cororsion.

Only use the the real deal with 99% - u can use a lot, it will not harm your components.

We testet it on both AFs and they are running like new, without any problems... 
Title: Re: Volume goes up when turning main knob for volume down
Post by: Axlg on December 23, 2020, 03:18:45 am
@mikehunter First of all thanks!
Is easy to remove the volume knob ?  or i have to remove some screws?
Title: Re: Volume goes up when turning main knob for volume down
Post by: mikehunter on December 23, 2020, 09:00:53 am
@mikehunter First of all thanks!
Is easy to remove the volume knob ?  or i have to remove some screws?

nope, just pull it off (carefully)
Title: Re: Volume goes up when turning main knob for volume down
Post by: Nullhertz on December 24, 2020, 12:42:30 pm
SOLUTION TO THE PROBLEM:

i spoke to a friend who had the very same issue.

Over time a lot of dust and
especially skin-particles from your fingers will fall into the spaces between Wheel and audiofuse case.

if you remove the wheelknob you will see there is no real shielding at all (i only can speak about the AF Rev.1, very poor hardware design)
i assume thats the reason why the sensors get irritated and it results in those volume spikes while moving the wheel


what you wanna do:  Remove the Wheel, clean the inner wheel with a Cotton swab and alot of Isopropanol 99%

WARNING:  Donīt use any other Cleaner, no contact-cleaner, no fancy electronic cleaning sprays or other stuff. 
Donīt use isopropanol 60% oder lower.  Most of the cleaners have other liquids and / or worse parts of water in it, that will
destroy the electronics over time with cororsion.

Only use the the real deal with 99% - u can use a lot, it will not harm your components.

We testet it on both AFs and they are running like new, without any problems...

Excellent! Thanks a lot, it worked for me just fine!!! You saved Christmas (and probably my hearing as well :D )
Title: Re: Volume goes up when turning main knob for volume down
Post by: martibs on February 17, 2021, 05:42:24 pm
Would be nice to hear some feedback from Arturia here, I have the exact same issue, on AudioFuse Rev. 1.
Title: Re: Volume goes up when turning main knob for volume down
Post by: luksus82 on March 05, 2021, 07:36:45 pm
I have similar prolem with the main volume knob on my Audiofuse Rev2 which i recieved only yesterday ,so its a totaly new unit . Sometimes when i move the main volume knob and im moving it slow, the volume jumps  + 4-9dB  up. But normal when i'm moving it slow it goes only 0,5dB up (or down).  I also checked it in the audiofuse control center to see the volume dB and as i said when im moving it slow it usually goes 0,5dB up (or down) but sometimes it jumps 4-9 dB up (and im not moving it fast) . That is really annoying and my ears are somethimes blowen away. And also ,sometimes when I turn the volume up but the volume goes down  and thats also very annoying . I emailed the support about this problem but so far i didnt recieve an answer. I dont think its a software/driver issue. I will probably return it , but i have to say that i really like it , it looks awesome and the unit has everything i need ,but the volume issue is very annoying and people use this main volume knob most often :(  ........ and thats a no go for me
Title: Re: Volume goes up when turning main knob for volume down
Post by: martibs on March 07, 2021, 10:59:49 pm
I've been in touch with Arturia support after having the same issue on my Rev 1. I was advised to do a factory reset and/or emergency firmware boot. I did both, and the issue was resolved.
Title: Re: Volume goes up when turning main knob for volume down
Post by: mikehunter on March 10, 2021, 11:41:22 am
I've been in touch with Arturia support after having the same issue on my Rev 1. I was advised to do a factory reset and/or emergency firmware boot. I did both, and the issue was resolved.

this will likely only work for a short period of time.   the failure will come back after some days.    ;-(
Title: Re: Volume goes up when turning main knob for volume down
Post by: mikehunter on March 10, 2021, 11:51:11 am
SOLUTION TO THE PROBLEM:

i spoke to a friend who had the very same issue.

Over time a lot of dust and
especially skin-particles from your fingers will fall into the spaces between Wheel and audiofuse case.

if you remove the wheelknob you will see there is no real shielding at all (i only can speak about the AF Rev.1, very poor hardware design)
i assume thats the reason why the sensors get irritated and it results in those volume spikes while moving the wheel


what you wanna do:  Remove the Wheel, clean the inner wheel with a Cotton swab and alot of Isopropanol 99%

WARNING:  Donīt use any other Cleaner, no contact-cleaner, no fancy electronic cleaning sprays or other stuff. 
Donīt use isopropanol 60% oder lower.  Most of the cleaners have other liquids and / or worse parts of water in it, that will
destroy the electronics over time with cororsion.

Only use the the real deal with 99% - u can use a lot, it will not harm your components.

We testet it on both AFs and they are running like new, without any problems...

Excellent! Thanks a lot, it worked for me just fine!!! You saved Christmas (and probably my hearing as well :D )

sadly i have to say about my own solution - it will also not work in the long term.
i removed the volume button and cleaned the inside 2x now.. it will only last for a few days/weeks after those terrible volume spikes return.  ;-(

also the proposal of a factory reset does not work for me.

iīm also surprised people with the brand new Rev2 model report the same issue.   so its unlikely that the problem appears only on older used models.

i hope Arturia will give some official feedback soon.

This fail is very dangerous and can destroy 3rd party Hardware.


i had few times the volume-spikes where that extreme that my studio monitors screamed very loud clipping the speakers.
Title: Re: Volume goes up when turning main knob for volume down
Post by: mikehunter on March 21, 2021, 12:22:15 pm
Hello, is the Arturia Support alive?    emails wont get answered?    any solution to this problem?
Title: Re: Volume goes up when turning main knob for volume down
Post by: MajorFubar on March 22, 2021, 11:54:05 am
You need to raise a ticket through your account. This is a users' forum, Arturia rarely gives feedback to individual issues here.
Title: Re: Volume goes up when turning main knob for volume down
Post by: Axlg on March 27, 2021, 12:41:21 am
Hello, is the Arturia Support alive?    emails wont get answered?    any solution to this problem?
This is sad. The knob is the most important thing for me.

You need to raise a ticket through your account. This is a users' forum, Arturia rarely gives feedback to individual issues here.
Hi. Thanks for your interest! and sorry for my ignorance.
How I am suppose to do the ticket thing? In the arturia site? I have to create a different user? (I Only have the forum user)
Title: Re: Volume goes up when turning main knob for volume down
Post by: cognistudio on March 31, 2021, 08:27:32 pm
https://www.arturia.com/support/askforhelp
Title: Re: Volume goes up when turning main knob for volume down
Post by: Axlg on May 07, 2021, 02:53:58 am
Hey guys, Whats up? Any news on this? Did you solve the problem?
Title: Re: Volume goes up when turning main knob for volume down
Post by: martibs on May 09, 2021, 10:15:40 pm
Hi Axlg, did you create a support request? They're not going to work on it unless people report the issue through their official support channel.
Title: Re: Volume goes up when turning main knob for volume down
Post by: Axlg on July 05, 2021, 03:42:56 am
Hi Axlg, did you create a support request? They're not going to work on it unless people report the issue through their official support channel.

Yes I raised the ticket. As they told me, I did the factory reset and emergency firmware boot. Unfortunately the issue is still there.

Anyone solved the volume issue? any news?
Title: Re: Volume goes up when turning main knob for volume down
Post by: mikehunter on July 14, 2021, 01:23:42 pm
Hi Axlg, did you create a support request? They're not going to work on it unless people report the issue through their official support channel.

Yes I raised the ticket. As they told me, I did the factory reset and emergency firmware boot. Unfortunately the issue is still there.

Anyone solved the volume issue? any news?

iīm sorry that i have to get a little harsh on this, but...

Its very frustrating, that the support continues to give false advice to their costumers.
knowing its BS.

it has been reported long time ago, that the factory-emergency boot 
has nothing to do with the problem and will not help.

Its hardware related and is caused by the contacts/volume wheel.
i have posted a temporary (!) fix here in this thread, but the problem will come back after some time.

i stopped wasting time on this.   i like the compact-concept of the audiofuse, but its not "everyday-use-proof",
to much cheap and shaky. 
Title: Re: Volume goes up when turning main knob for volume down
Post by: Nullhertz on July 19, 2021, 08:47:37 pm
iīm sorry that i have to get a little harsh on this, but...

Its very frustrating, that the support continues to give false advice to their costumers.
knowing its BS.

it has been reported long time ago, that the factory-emergency boot 
has nothing to do with the problem and will not help.

Its hardware related and is caused by the contacts/volume wheel.
i have posted a temporary (!) fix here in this thread, but the problem will come back after some time.

i stopped wasting time on this.   i like the compact-concept of the audiofuse, but its not "everyday-use-proof",
to much cheap and shaky.

Yes, it is indeed very frustrating... Your fix did initially work, but after a week the problem came back. As you said, it certainly is not "everyday-use-proof" when the MAIN-VOLUME-KNOB is not working at all. :(
Title: Re: Volume goes up when turning main knob for volume down
Post by: Axlg on July 29, 2021, 03:01:44 am
Hey guys, just for you to know.
I've been in touch with arturia service (with the ticket) and theres a chance of fixing the issue replacing the piece of the volume knob.
I have to pay for it of course (cause my audiofuse is out of warranty) and they would send it to me with the instructions to repleace it.
Its kinda sad cause I dont have the money right now. But in the future I would try it.

If someone already repleaced the part or fixed the issue in some other way please share your experience.
Ax.
Title: Re: Volume goes up when turning main knob for volume down
Post by: jurm on August 19, 2021, 10:45:17 pm
This seems like a pretty bad design flaw - Rev 2 user here, issue is ever present and getting worse, scared of popping my eardrums whenever i turn down the volume.
And I dont think Firmware / cleaning is going to do to stop this from happening.

Look up the Stroboscopic Effect/Phenomenon - seems to be exactly what is happening with this.

Also, my mute button broke/depressed into the interface after normal usage, so now I can only mute in the software.  Had the unit maybe a year. Not impressed.

Arturia plugins = A+
Arturia keyboards = A+
Arturia interface = F , will never buy again, disappointed I didnt go UAD at that price.
Title: Re: Volume goes up when turning main knob for volume down
Post by: Cosasterriblesmx on May 11, 2022, 02:12:26 pm
Audiofuse Rev2 user here.
After having the same volume issue, mute and monitor select button broken and depressed into the unit. I was dependant on the software to work the unit. Now after a computer restart the thing wont even power back on.

The customer service is downright bad and unhelpful. I'm getting a behringer umc404 feature packed and reliable at a fraction of the price.

DO NOT BUY AN AUDIOFUSE. Save yourself a lot of heartbreak and dissapointment go for the APOLLO.