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Hardware Sequencers => KeyStep Pro => KeyStep Pro - Technical Issues => Topic started by: Jan Juno on September 11, 2020, 04:50:31 pm

Title: Turning on the KSP nees several attempts
Post by: Jan Juno on September 11, 2020, 04:50:31 pm: Sometimes i need several (4 - 5) attempts to start the KSP anyone with this issue also?
Title: Re: Turning on the KSP nees several attempts
Post by: synthcreep on September 11, 2020, 05:17:47 pm: That sounds like a hardware defect in the KSP, the power cable or USB cable or the power supply it self.

If this happens regardless of whether you are powering the KSP via USB or power supply then you probably have a faulty unit.
Title: Re: Turning on the KSP nees several attempts
Post by: Andrew Henderson on September 11, 2020, 07:52:30 pm: Quote from: Jan Juno on September 11, 2020, 04:50:31 pm
Sometimes i need several (4 - 5) attempts to start the KSP anyone with this issue also?

That is too bad to hear. No, my unit starts up the first time, every time. If you are powering by USB, try using the adapter. If you are using the adaptor, try plugging it into another outlet and see how it fares, or if using USB, try another cable, or port and see how that does.

Sorry again. Stuff like this is never fun to deal with, but I hope you get it sorted.
Title: Re: Turning on the KSP nees several attempts
Post by: Jan Juno on September 16, 2020, 09:11:56 am: It started after the new Firmware update. Before that everything was fine. After the update sometimes it just starts, sometimes i need to start several times. I will have an eye on it.
Title: Re: Turning on the KSP nees several attempts
Post by: Hamish Mcchlery on January 09, 2022, 11:54:56 am: I did the firmware update and the unit has died completely immediately after. Awaiting response from Arturia.