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Arturia Software Center (ASC) => Technical Issues => Topic started by: wakemachine on December 21, 2019, 01:39:48 am

Title: License Synchronization Failed/Machine Registration Failed MacOS (SOLVED)
Post by: wakemachine on December 21, 2019, 01:39:48 am
Hoping that someone has had a similar issue recently with ASC and found a workaround. Unfortunately, after 11 days of correspondence with the Arturia Support team, I still haven't been able to move past this problem. First, some preliminaries:

2018 15-inch Macbook Pro
MacOS Catalina Version 10.15.2 (19C57)

Arturia Software Center (Version, updated today from Version
Arturia V Collection
FL Studio Producer Edition v20.6 [Build 793] Signature Bundle - 64Bit

And the problem:
I'll open up ASC and login. The software will then attempt to sync my licenses (that I've verified are all active under the My Products section of the Arturia website). After 3-5 seconds, ASC will give an error message: "Licenses synchronization failed." The same scenario occurs if I re-attempt synchronization, this has been a consistent issue over the past 11 days (despite numerous server updates according to the Arturia Support team and a new release and several fresh installations of ASC).

After the license synchronization error, if I press the back button in ASC, I get the following more detailed error message: "Sign in did success but your machine registration failed." (sic). So, that seems to indicate that the login is working, but the machine registration isn't.

Attempted solutions so far:

Code: [Select]
Macintosh HD/Applications/Arturia/Arturia Software Center
Macintosh HD/Library/Arturia/Arturia Software Center
Macintosh HD/Library/LaunchAgents/com.Arturia.ArturiaSoftwareCenterAgent.plist

It seems like the error may have to do with the database record associated with my Arturia user account server updates have had no effect, all attempts to re-install ASC, delete and reinstall all its resource files, make sure it can access my license, reinstall all the V-Collection plugins, have yielded...well...nothing. Has anyone else faced a similar issue? What other approaches can I try to get this fixed? Support has been...well...supportive, but not effective.

A Solution
As i mentioned above, I suspected this had to do with a database issue. Turns out, in a round about way, that intuition was correct. From what I've gathered, the error is due to the Arturia database not accommodating emoji characters for the device name, a field that is likely required for machine registration. In my case, I had the laptop emoji as my computer name. If this is the case for you, here is a link that discusses how to change the name of a Mac on MacOS: ( Once I removed the emoji and renamed my computer, the issue resolved.