Posted by: Rumberg
« on: July 15, 2022, 12:29:18 pm »So I bought the VCollection 9 by choosing the 4-term payment method. I am currently trying to pay for my 2nd payment, but there seems to be a problem.
The problem? When they tried to take the money automatically from my account, they could not do that. Why? I have ten different accounts (savings, investment, fun money, household-related money, etc.) tied to my bank account. The main one, connected with my CC, is almost always empty as I manually transfer funds there. After the 1st attempt to charge my CC, I received a message from Arturia saying, "We will automatically retry on the following date: 2022/07/15 13:01". So I put money on my main account for that time, but it's already 13:52, and they still haven't tried to charge that + I don't like to keep spare money on my main account tied to the credit card.
How on earth hasn't Arturia been able to build a payment system, similar to Splice, for example, where you can initiate the payment automatically from your side. The current experience is just plain bad. It's 2022, not 1998 anymore. Build a better payment system!
Oh, and I also contacted their Customer Support 24 hours ago, but they still haven't gotten back to me.
The problem? When they tried to take the money automatically from my account, they could not do that. Why? I have ten different accounts (savings, investment, fun money, household-related money, etc.) tied to my bank account. The main one, connected with my CC, is almost always empty as I manually transfer funds there. After the 1st attempt to charge my CC, I received a message from Arturia saying, "We will automatically retry on the following date: 2022/07/15 13:01". So I put money on my main account for that time, but it's already 13:52, and they still haven't tried to charge that + I don't like to keep spare money on my main account tied to the credit card.
How on earth hasn't Arturia been able to build a payment system, similar to Splice, for example, where you can initiate the payment automatically from your side. The current experience is just plain bad. It's 2022, not 1998 anymore. Build a better payment system!
Oh, and I also contacted their Customer Support 24 hours ago, but they still haven't gotten back to me.