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Topic Summary

Posted by: LBH
« on: January 29, 2018, 02:46:20 pm »

Great. That's good from Arturia.
Thanks for reporting back.
Have fun now.
Posted by: MitchT
« on: January 29, 2018, 10:48:01 am »

Good news! They've finally provided an activation code so one of the email addresses I provided must have worked.
Posted by: MitchT
« on: January 24, 2018, 03:06:28 pm »

Ended up sending them all the email addresses I've had over the last ten years so they could search for my details. Not heard back after six days.
Posted by: LBH
« on: January 17, 2018, 10:31:28 pm »

As said, then i would ask Steinberg support. They must keep the codes somewhere based on your dongle code. If you have'nt registret your dongle at Steinberg, then it might be a problem.
Also i don't know if Arturia actually just ask for your dongle code, if that's the only code to be seen on the dongle. You can ask them too.

Keep in mind that anyone can have the software, and anyone can find a dongle. Having the software and the dongle is in it self not a proof, that you own a application. Somehow you must be connected to the software.
Your old accounts i assume must still excist. I would believe a account can be found, if you can give enough valid informations about it. But even then you must proove you are the person behind an account with valid informations.

As you only have used the eLicenser code then this perhaps apply: https://helpcenter.steinberg.de/hc/en-us/articles/206530504-USB-eLicenser-Details-Tips-and-Troubleshooting
Among other things you can read this:
"Please keep in mind: Licenses stored on a USB-eLicenser represent the entire value of the corresponding software!
Make sure to register your products and/or the USB-eLicenser with the respective manufacturer and keep in mind that losing an USB-eLicenser can mean losing the software!"

If you could be connected and validated to your original Arturia account somehow, then i can imagine it's another matter.


Good luck.
Posted by: MitchT
« on: January 17, 2018, 01:58:52 pm »

That just displays the serial number of the dongle itself - not the software licences that are stored on the dongle.
Posted by: LBH
« on: January 17, 2018, 02:37:24 am »

They're now asking if I can get my activation code from the eLicencer Control Center. I can't find a way to do this.
That's what i asked if you could.

I don't know if this will help: https://helpcenter.steinberg.de/hc/en-us/articles/115001663170-USB-eLicenser-serial-number-ID-dongle-key-
If not then try to do some research about eLicenser and perhaps ask Steinberg.

I don't know what Arturia can do.
Posted by: MitchT
« on: January 17, 2018, 01:00:52 am »

They're now asking if I can get my activation code from the eLicencer Control Center. I can't find a way to do this.
Posted by: MitchT
« on: January 16, 2018, 06:57:25 pm »

I replied and said I didn't know my account info. I've not heard back again yet. The fact remains that I have a licence albeit on a dongle. Even if they're not supporting it anymore there must be a way for them to verify me from that and give me a new activation code as it proves that I own the software legitimately!
Posted by: LBH
« on: January 16, 2018, 05:40:58 pm »

They came back and told me to log in to my Arturia account to reactivate it!  The whole point is that I have no recollection of the log-in details - I've tried every possible combination of email addresses and passwords used since I bought the software.
Yes. If Arturia have understood your issue, then you don't have enough valid informations for them to help you. But just to be certain, then i would ask them, if they have understood, you can't remember you account info.
Posted by: MitchT
« on: January 16, 2018, 11:22:57 am »

They came back and told me to log in to my Arturia account to reactivate it!  The whole point is that I have no recollection of the log-in details - I've tried every possible combination of email addresses and passwords used since I bought the software.
Posted by: MitchT
« on: January 15, 2018, 10:12:34 pm »

I have the e-licencer control centre installed already. I was trying to see if there was a way to see the activation code on there, but it appears not. It's likely that the original packaging for the software is one of a few items of mine that remain in the loft at the home of my ex partner who I haven't seen in nine years!
Posted by: LBH
« on: January 15, 2018, 07:43:57 pm »

Your welcome. I hope a solution can be found. I don't know anything about how dongles work. Perhaps you can see the license, if you download the elicenser control center application here: https://www.steinberg.net/en/company/technologies/elicenser.html
I think you can, but i don't know for sure.
Posted by: MitchT
« on: January 15, 2018, 07:14:15 pm »

The licence is certainly on the dongle but there's no way of viewing the code itself to reuse it, as far as I can tell. I've emailed support anyway, so we'll see what they come back with. Thanks for your time in responding to my posts.
Posted by: LBH
« on: January 15, 2018, 06:51:24 pm »

If you have the license code on the dongle, then try and contact Arturia Support.
Perhaps sales support as i don't think that require you have an account: https://www.arturia.com/support/askforhelp/purchase
Posted by: MitchT
« on: January 15, 2018, 06:42:58 pm »

I can open the e-licencer software with the dongle plugged into my Mac and see the licences that are on it - there's the Jupiter-8 V2 licence and also the licences for the Korg Legacy collection. I've successfully activated the latter as I was able to log into Korg User Net and get new activation codes for the software, but I can't remember the details for my Arturia account, assuming I did have one at some point. The frustrating thing is that the Jupiter-8 V2 licence is clearly visible in the e-licencer software when I've launched it with the dongle plugged in, I just don't have the lock code or activation code needed to make the software work, but it's obvious that I do own the software!
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