Failed firmware update

[bsherick]

Unpacked unit - turned it on...... all lights on the unit light up (preset window - preset matrix - sequencer matrix) etc Had the audio master outputs connected - Master volume was up - NO SOUND - Connected to the Midi software from Arturia It said a firmware upgrade was available..... I followed the directions - downloaded the firmware upgrade A window came up - said to turn power of Matrixbrute off and then on I did that - waited 5 secs Then clicked OK - firmware install started - it fails..... error code 127:63........ Now "NO" preset light - NO preset matrix lights - NO mixer lights - NOTHING - there is sound but no way to see what you are controlling.....
I believe the place I bought it from shipped me an open box unit - I payed full price......

[Thierry -Arturia]

Hi bsherick,
Did you contact our customer support ?
Best,

Thierry

[Bitflipper]

Hi,
Yesterday received my MatrixBrute, first time the Firmware upgrade stopped at 91% - MIDI Control Center was blocked.
After restarting MCC (latest Mac version) and MatrixBrute 2 times, I still could not see the Firmware release but could initiate Upgrade again. Now it worked.
It seems sometimes you have to retry the upgrade, I got the same experience before with my BeatStep Pro.
(Problem seems to occur in MCC, not in instruments).

[Edouard_Arturia]

Hi,
Yesterday received my MatrixBrute, first time the Firmware upgrade stopped at 91% - MIDI Control Center was blocked.
After restarting MCC (latest Mac version) and MatrixBrute 2 times, I still could not see the Firmware release but could initiate Upgrade again. Now it worked.
It seems sometimes you have to retry the upgrade, I got the same experience before with my BeatStep Pro.
(Problem seems to occur in MCC, not in instruments).

Hi !

Have you tried the operation described on the last tab of this FAQ article in order to get your synth out of the DFU mode ?

=> https://www.arturia.com/faq/utilization/matrixbrute-general-questions
Keep me informed if it fixes your issue.

Best Regards.

Edouard

[Bitflipper]

Hi Edouard,
Mine issue is already fixed ; upgrade was succesfull. I had to restart MCC which was blocked. After that it worked.
Thanks.