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Author Topic: Problems with arturia  (Read 298 times)

alejandro varela

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Problems with arturia
« on: August 10, 2014, 09:50:42 pm »
I have three problems with my arturia analog experience the laboratory 49
the first is the software license I missed an unable to give another gave me a report number to track my case (more than two years ago to buy it and not been answered)
  The second problem is that the controller midi cause blockage in any multitrack which is connected (and I tried with sonar x1 cubase sx cubase 5) lock can only be removed when I turn off the midi controller, after that although on again not never connects (the problem arose when handling the midi Control Center after never returned to do the same)
The third problem is that I want more change in my settings in the midi controller, the controller does not change (this also arose when the Control Center not use midi, who by the way and not my midi connects comtrolador)
there will be someone from the arturia technicians who can help me please?

toddmtnbkr

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Re: Problems with arturia
« Reply #1 on: September 17, 2014, 05:36:03 am »
Good luck with Customer service.
You have to submit a support ticket everytime you have even the simplest question.

Good luck

stuart

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Re: Problems with arturia
« Reply #2 on: December 05, 2014, 01:26:53 pm »
Have you hard reset you keyboard?

I think it's octave +and- at the sam time while powering up, or maybe scene+sound+Setting on power up. I can't remember off the top of my head. It's in the manual.

Once you've reset it should be fine.

Install the latest midi centre software and check firmware.

The midi centre software can be a bit tricky to start with but once you get the hang of it, it's fine.

Hope that helps out.

Thanks, Stuart
Mac, Pro Tools
Spark CDM, Minibrute, Analog Laboratory 61, Beatstep

TonyFlyingSquirrel

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Re: Problems with arturia
« Reply #3 on: December 05, 2014, 06:05:22 pm »
They need phone support for first contact resolution.
Bite off more than you can chew, then start chewing.

stuart

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Re: Problems with arturia
« Reply #4 on: December 05, 2014, 06:40:13 pm »
Not a hope

And if you did, you would see a huge increase with pricing. To be fair most things can be resolved via this forum. 2nd resolution is to contact your reseller/store. They will (should) replace anything faulty.

You have something better than phone support. You have direct contact with Arturia programmers, testers and users via this forum.

Try getting on any other forum and expecting the CEO or any of the product managers to post - not happening.

Thanks, Stuart

Mac, Pro Tools
Spark CDM, Minibrute, Analog Laboratory 61, Beatstep

carlosrr

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Re: Problems with arturia
« Reply #5 on: December 05, 2014, 09:24:07 pm »
Stuart

Not always the case, as I had the opportunity earlier to acquire a number of products from Applied Associated Products.  I know it is smaller than Arturia, but Marc-Pierre Verge,
President and Chief Executive Officer, of the company in Canada went out of his way to personally assist me via email, repeated and patiently, as I moved from Windows 8 to Windows 8.1 and my system crashed.  By the way, I am a nobody. :)

Cheers

Carlos
Windows 8.1, Yosemite iMac, 4 controllers, Analog Lab, V Collection 3, Komplete 9, Omnisphere, AAS Ultra-Analog, tons of cables, and tons of VSTs

stuart

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Re: Problems with arturia
« Reply #6 on: December 05, 2014, 09:45:11 pm »
I think smaller companies are more likely to do this than larger corporates.

Thanks, Stuart
 
Mac, Pro Tools
Spark CDM, Minibrute, Analog Laboratory 61, Beatstep

TonyFlyingSquirrel

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Re: Problems with arturia
« Reply #7 on: December 06, 2014, 02:00:40 am »
I think my problem may have worked itself out.  Midi wasn't detecting the Lab 49, switch USB ports, voila, up an running, and far smoother than on the PC I might add.
Bite off more than you can chew, then start chewing.

 

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