I've selled my AE The Laboratory 49 and sent it to the buyer days ago, and I've e-mailed sales-inquiry. (I also had software e-licenser, not the dongle.)
Two days after my 'urgent' e-mail, this JÚrome guy from the department responded saying "I sent your case to our technical department..."
Two days after that, Jerome decided to response himself, I guess, and lead me to my accounts page, in which there is nothing to assist me.
It seems being a world wide company and being a world-class company are two different concepts.
JDoo, would you please tell me how to contact David? I believe he is the one who can help me with my AE The Lab. issues.