December 22, 2014, 05:21:02 am
Welcome, Guest. Please login or register.
Did you miss your activation email
News: Arturia's webmaster is glad to offer you these brand new forums ! Have fun using it and feel free to email any encountered problem at webmaster@arturia.com.

Arturia Forums



Author Topic: Received Serial Numberand Unlock Code but cannot Collect Activation Code  (Read 376 times)

VolkerB

  • Apprentice
  • *
  • Posts: 3
  • Karma: 0
Hello

on March 24 David from Arturia sent me a Personal Message with my Serial Number and Unlock Code for the V-Collection 3 I recently purchased. Because I was away I was not able to Activate my product until today - BUT - the activation is not working.

I have an account with Arturia under my email address and when I try to get an Activation Code I receive this mesaage:

"This license number (XXXXXXXXXXXXXXX) is already recorded in our database.
If you think this message is an error, please refer to our technical support team."

(I have blanked out my license number)

Can you please help?  Because I have no registered products yet I cannot start a technical support ticket!

Thanks

Volker

Jerome Arturia

  • Administrator
  • Full Member
  • *****
  • Posts: 155
  • Karma: 36
Hi Volker,

Please, check your PM.

Best regards,

Jerome

wintersunproject

  • Apprentice
  • *
  • Posts: 11
  • Karma: 0
im the same with arturia spark 2 arghh !

J

  • Administrator
  • Apprentice
  • *****
  • Posts: 19
  • Karma: 952
wintersunproject: check your PM

 

Carbonate design by Bloc
SMF 2.0.8 | SMF © 2014, Simple Machines