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Author Topic: V Collection Purchase Help  (Read 1538 times)

TR10010

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Re: V Collection Purchase Help
« Reply #15 on: March 26, 2014, 03:22:53 pm »
I also bought the V Collection using the Steinberg offer on Saturday evening (22/04/2014) via PayPal and did'nt get any e-mail containing the download link and activation code.
I sent an e-mail to the sales department via the web form but didn't receive any answer yet.
The invoice number stated in the PayPal transaction details  is 93817.
Please send me all necessary information to install and activate the V collection via e-mail or PM.
Thanks.

Jerome Arturia

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Re: V Collection Purchase Help
« Reply #16 on: March 26, 2014, 03:28:16 pm »
TR10010: check your PM ;)

jonas

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Re: V Collection Purchase Help
« Reply #17 on: March 26, 2014, 06:47:34 pm »
I have ordered the Arturia V-Collection (buy and download) with the promotion of Steinberg.
I have a receipt from the bank that it has been debited.
However, I did not get a link to download nor any further information.

Date of purchase: 2014-03-23 -  21:38:53
Reference Number: 000000032022

Jonas

Jerome Arturia

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Re: V Collection Purchase Help
« Reply #18 on: March 27, 2014, 09:20:29 am »
jonas: Check your PM ;)

DanielZ

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Re: V Collection Purchase Help
« Reply #19 on: March 28, 2014, 02:14:52 am »
Today, March 27, 2014, I ordered and payed for the 1 x V-Collection 3.0 - Download.


My purchase is Order Number: 94271

I have received no Download Instructions or Code.

I e-mailed Support and have had no response.

What is going on? Where/How can I Download what I have already paid for?

Is there an Arturia tech who can help me?

Dan

Jerome Arturia

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Re: V Collection Purchase Help
« Reply #20 on: March 28, 2014, 09:33:18 am »
DanielZ: did you check your spam folder?

DanielZ

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Re: V Collection Purchase Help
« Reply #21 on: March 28, 2014, 02:06:45 pm »
And there they are! It never occurred to check there since Arturia has clearance.

Now for the Install…fingers Xed

Thanks,
Jerome

volksen

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Re: V Collection Purchase Help
« Reply #22 on: March 28, 2014, 09:39:25 pm »
I'm having the same problem: No email after purchase of V-Collection. Invoice No. 93399, date is March 17.

I emailed sales Dept. over a week ago, then tech support a few days ago, but no response --
Checking this forum and realizing that I'm not the only one, I wonder what's going on here? So everyone who's having a problem is actually made to take the extra way and try to resolve it via posting in the forum? So what are the support forms on the Arturia website good for, then, I wonder?

Is it that Arturia isn't even aware of these transactions? Was their website hacked? Is everyone on holiday? Or what's the deal...??
I must say that although I value Arturia's products, I am extremely dissapointed by now. If this is not resolved by the end of next week, I will simply withdraw my payment.

PS. and yes, I did check all my spam folders.

bremerra

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Re: V Collection Purchase Help
« Reply #23 on: March 29, 2014, 12:58:31 am »
Dear Jerome,

same as TR10010:

I bought the V Collection on Friday (21/04/2014) via PayPal
and did not get any e-mail containing the download link or activation code.

I also sent an e-mail to the sales department via the web form but did not receive any answer yet.

The invoice number stated in the PayPal transaction details  is 93508.

Please send me all necessary information to install and activate the V collection via e-mail or PM.
I also need an invoice.

Thanks.
« Last Edit: March 29, 2014, 01:00:16 am by bremerra »

Jerome Arturia

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Re: V Collection Purchase Help
« Reply #24 on: March 31, 2014, 09:22:30 am »
volksen, bremerra: check your PM ;).

Best,

Jerome

SiriusOne

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Re: V Collection Purchase Help
« Reply #25 on: April 01, 2014, 03:22:09 pm »
@ Jerome

I have received the downloads, installed and its working nicely inside Cubase Artist 6

Thanks for your assistance

Marc

bremerra

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Re: V Collection Purchase Help
« Reply #26 on: April 04, 2014, 02:09:01 pm »
Hi Jerome,

Thank you.

Works great.

Rainer.

Electric Blue

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Re: V Collection Purchase Help
« Reply #27 on: August 03, 2014, 08:59:04 pm »
Hi, bought the V Collection today at 16.00. Still waiting for the serial. Usually when you buy a digital product you get these things instantly. Why do I have to wait this long?! I REALLY need to start working with this NOW…

No links in the junk mail btw.

Regards
Jo.
« Last Edit: August 03, 2014, 09:10:43 pm by Electric Blue »

Jerome Arturia

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Re: V Collection Purchase Help
« Reply #28 on: August 04, 2014, 11:53:34 am »
Electric Blue: check your PM.

devans0000

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Re: V Collection Purchase Help
« Reply #29 on: August 04, 2014, 10:35:03 pm »
Hi,

I suppose I'm having the same problem as everyone else. Bought the V Collection and received my invoice (Order #100574) but no further instructions on when or how I will get my download.

Any help would be appreciated.

Thanks!

 

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