October 30, 2014, 02:57:27 pm
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Author Topic: No support from Arturia  (Read 159 times)

bosley

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No support from Arturia
« on: September 06, 2014, 10:02:19 am »
Dear Arturia people,

last weekend I had to install a new studio mac. That meant to reinstall all plug ins new - a frightening procedure for everyone that runs a studio these days.
Some companies make it nicely easy to do it, some not as easy and one company letís you stand in the rain like you can not believe it - thatís Arturia!

I downloaded a new e-licenser and tried to activate my V-Collection and my Analog Lab on my new mac - no way! I tried several ways and times until I erased my registered products to start from zero.

That did not work either. So I filled out a lengthy support request to describe my problem and get new activation codes. After a few days now I saw that my Ącaseď with the ID:178083 was closed the same day I made the request without getting an answer - is this your way to support customers that paid lots of money for your plug ins?

There is quoted that if you have registered no product on your account you canít make support requests - is that a joke? So how can I get new activation codes for my lost registrations?
Shall I send prayers? Unbelievable!

As a turnaround I sent TWO emails to the technical injury support email address in the last week and got NO reply! What is going on in your company? I get machine-guned by your advertisings, but if there is a problem, and these problems are obviously your fault 'cause your routines don't work for the customers, I get NO support!!!! It looks like if you would spent more energy in your customer support, you wouldn't have to offer your products like lemons! I'm very angry at the moment, and if you google for "Arturia week customer support" you can spent the rest of the day reading postings of users like me!!!

Please send me new activation codes for my products asap, otherwise I will turn my back on your company!

A VERY annoyed customer...


J

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Re: No support from Arturia
« Reply #1 on: September 08, 2014, 09:54:48 am »
Hi Bosley,

We did reply to your mail, check your PM I sent you the original reply.

Thank you.


bosley

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Re: No support from Arturia
« Reply #2 on: September 08, 2014, 11:16:42 am »
The mail is no help, cause I can't register my V-Collection and Analog Lab by myself again - I quoted that several times now!! The routine you offer me is just working for registered products!!! I erased my registrations on my account in the process of shear madness when I tried to activate my products on my new studio computer -  I thought I might try from zero - obviously that was a mistake!!
Please, please register my products again and give me those activation codes - I'm down with my nerves now - and I promise I will by this f...ing steinberg dongel - this is no fun anymore!!!!

bosley

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Re: No support from Arturia
« Reply #3 on: September 08, 2014, 06:57:20 pm »
I still just got ONE new activation code from Three !!!!!!!!   I still need codes for my Analog Lab and my CS-80V!!!! My request cases where closed without getting the codes!!! Are you playing games with your customers? This is unbelievable!!!

bosley

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Re: No support from Arturia
« Reply #4 on: September 09, 2014, 11:07:00 am »
Heeeeeelp meeeeee! What is going on here? I keep on sending activation code requests and don't get anything!!!! The cases close without giving me anything! I still need new codes for my Analog Lab and my CS-80V!  I have my CS-80V Box version on ebay to sell it - so the customer who will by it needs an activation code!!! I BOUGHT THESE PRODUCTS and both of them have generated only ONE activation code on my account - what is the problem??????????  I'm speechless... I NEVER experienced such a lack of support from a company...

Dav1d

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Re: No support from Arturia
« Reply #5 on: September 09, 2014, 02:46:10 pm »
Bosley, you have opened a lot of tickets, so this, unfortunately takes more time to answer your request, is it ok now?

 

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