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Author Topic: Purchased V Collection 3.0 - Received No email with details  (Read 1111 times)

pgrace

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Purchased V Collection 3.0 - Received No email with details
« on: March 23, 2014, 03:10:46 pm »
Hi - Hoping someone can help - I purchased V Collection 3.0 yesterday with the Steinberg promo code but haven't received any emails with download details of key's. I've checked my spam filters but still nothing. I see a few people have had a similar issue. I've emailed sales but was hoping that someone might see this - can anyone help?

Thanks,
Paul.

Dav1d

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Re: Purchased V Collection 3.0 - Received No email with details
« Reply #1 on: March 24, 2014, 09:54:09 am »
Hi Paul,

I've PM you the email

 :)

rhythmaster

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Re: Purchased V Collection 3.0 - Received No email with details
« Reply #2 on: March 24, 2014, 12:31:29 pm »
Thank you!

I've got it!!!

HAYAKAWA

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Re: Purchased V Collection 3.0 - Received No email with details
« Reply #3 on: March 24, 2014, 02:58:03 pm »
GOT THE SAME PROBLEM!!   :o

Jerome Arturia

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Re: Purchased V Collection 3.0 - Received No email with details
« Reply #4 on: March 24, 2014, 03:09:50 pm »
Hi HAYAKAWA,

I've PM you the email!

Best,

Jerome

hhsoullover

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    • Me at soundcloud
Re: Purchased V Collection 3.0 - Received No email with details
« Reply #5 on: March 24, 2014, 04:08:45 pm »

GOT THE SAME PROBLEM!!   :o
Analog Laboratory, Reason 7, Cubase 4
Focusrite Scarlett 8i6, Akai MPK 49, Novation MiniNova

musicalbox

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Re: Purchased V Collection 3.0 - Received No email with details
« Reply #6 on: March 24, 2014, 04:30:47 pm »
Me too!   Ordered Saturday with the Steinberg promo code.  Money taken from card but no email yet.

I also tried to set up a new account, but it said my email was already in use (I have the free Minimoog-V from the World Music day promo in 2012), but I get no email when I choose the "Forgotten Password" option.

Regards


Jon

Jerome Arturia

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Re: Purchased V Collection 3.0 - Received No email with details
« Reply #7 on: March 24, 2014, 04:34:37 pm »
Hi musicalbox,

I PM your download info.

Best,

Jerome

martin611

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Re: Purchased V Collection 3.0 - Received No email with details
« Reply #8 on: March 24, 2014, 09:35:59 pm »
Hi, I have the same problem. I ordered on tuesday and wrote email to the support on thursday but i didn't receive any email.
Please help!

Regards martin

Dylansob

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Re: Purchased V Collection 3.0 - Received No email with details
« Reply #9 on: March 25, 2014, 12:18:21 am »
Hi,

I also purchased V Collection 3.0 with the Steinberg promo code.  I paid with PayPal on the 23rd and haven't received any email.  I tried to set up a new account, but it wouldn't allow me to.

Please Help,
Dylan

Jerome Arturia

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Re: Purchased V Collection 3.0 - Received No email with details
« Reply #10 on: March 25, 2014, 09:11:51 am »
Dylansob, martin611: I've PMed you your download information.

Best regards,

Jérôme

VolkerB

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Re: Purchased V Collection 3.0 - Received No email with details
« Reply #11 on: March 25, 2014, 01:32:33 pm »
Thanks David
Message received plus all info - all good
Volker

Lix

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Re: Purchased V Collection 3.0 - Received No email with details
« Reply #12 on: March 25, 2014, 05:36:17 pm »
Hello,

Here the same Problem .

Yesterday i bought via Mastercard the VCollection.
But no email with downloadinfo.

Nico

Ultimeter

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Re: Purchased V Collection 3.0 - Received No email with details
« Reply #13 on: March 26, 2014, 03:37:30 am »
Hello, I see on the forum several people that ordered the V-Collection with the Steinberg discount offer are having problems. I too ordered it and paid via PayPal on 03/20/2014 but never received any download information from Arturia.  I have sent in two support requests but never heard back from them.  Any help you can be would be greatly appreciated.
Thank you,
ultimeter@hotmail.com

Jerome Arturia

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Re: Purchased V Collection 3.0 - Received No email with details
« Reply #14 on: March 26, 2014, 09:15:35 am »
Lix, Ultimeter: Check your PM ;)

 

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